Acura TLX Complaints (2019)

93 consumer complaints on file.

#11610551August 23, 2024
FUEL/PROPULSION SYSTEM
My car has had problems with the fuel pump... I have made an appointment at the Acura dealership three times now and when I take the car in they tell me that they don't have the part that needs to be replaced...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610282August 22, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2019 Acura TLX 28k miles - was slowing pulling into a parking spot in a parking garage downtown San Diego. Suddenly the car had no brakes while pressing the brake pedal to the floor with no resistance from the brakes, the car start revving hard and accelerating very fast. I stopped by hitting a brick barrier. Steering wheel and knee airbags deployed. Fortunately I arrived at work early that day and did not hit anyone or any other cars. Our Insurance company USAA said they can not repair the car. The automatic emergency equipment did not kick in either. Acura was advised of the issue case number [XXX]. Fortunately my injuries were minor cuts and bruising but if this incident had happened somewhere else it could have resulted in loss of life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11606989August 7, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I received two recalls and multiple notices saying the parts are not available for the recall. Over 6 months later I receive a notice the parts are finally available. I tried to make an appointment with my local dealer and was told they will not repair unless the check engine light is on. If what happens in the recall (fire, crash or injury), how will I be able to get the check engine light to come on? I'm afraid to drive the car because I don't want to be stranded, plus I don't want the car to catch fire, cause a crash or be injured. Why isn't Honda/Acura making the parts to correct this problem and why is the dealer not complying with the recall notices I'm receiving? On the Acura recall website, when I enter my VPN, it notes to please take immediate action to have your vehicle repaired but the dealer won't do it! As I'm looking at the additional details below...it appears that a fire, crash or injury needs to happen. Unbelievable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605216July 29, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notifications of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the remedy for NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) was unavailable and that parts for NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) was available. The dealer informed the contact that the vehicle needed to be inspected to determine if the vehicle was experiencing the failure; however, the contact would be charged for the inspection. The contact was concerned about the inspection and about being charged, since there was no reference of an inspection prior to the recall repair being performed. The manufacturer was made aware of the issue and referred the contact back to the dealer for clarification. The manufacturer informed the contact that a case was opened and would be escalated. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603947July 23, 2024
POWER TRAIN, SUSPENSION
This car exhibits rumbling when goinin to a decreasing downward motion as if its trying to change gear but cant. coming home from a doctors appointment last month it was raining an coming up to the top of a very small hill and just as i hit the top at the point the shocks start to lift up I almost lost control. This is not the first time its happened. It usually happens in a decelerating turn. but I have tried to get appointments with Huntsville and nashvile dealerships. Hunstville had my appointment i waited for for 4 months and it was around june the 14th and they told me not to come in they were out of parts. So they had parts but ran out!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603703July 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601584July 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600181July 8, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594623June 16, 2024
ELECTRICAL SYSTEM, ENGINE
The car will stall. The auto start/stop does not turn the car back on. The car fails to start sometimes when trying to leave. We have almost been rear ended multiple times, the transmission stalls and will not “go” when you press the gas or the car won’t even turn back on. We have contacted Acura and a local dealer. Both say they do not have a remedy for this issue yet even though it’s part of the recall and keep pushing it off to the next season. Each time I call for an inspection, I get told there is nothing they can do. I ask about seeking legal advice and they just tell me they don’t have a remedy so a lawyer can not help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593133June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and advised the contact to call the dealer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591256May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580544April 1, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580211March 30, 2024
ENGINE
I have been notified by Acura as well as Carfax that I need to address my connecting rod for a potential safety issue/recall. I set up an appointment with Auto Nation Acura in Colorado Springs, CO and was just informed they are refusing to inspect my vehicle for this recall. The service advisor informed me that they will only address vehicles that have the actual failure happen to them, leaving people stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577071March 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura TLX. The contact received notification of HTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The contact stated that while driving the vehicle, the RPM dropped, and the vehicle lost motive power. The check engine warning light was illuminated. The failure occurred without warning. The vehicle was taken to the dealer and was diagnosed as a failure with the fuel filler pipe. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer, and it was diagnosed as a failure with the fuel filler pipe. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 40,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571940February 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Acura TLX. The contact stated that the vehicle was experiencing battery drainage failure. The contact stated that the vehicle failed to start. The vehicle was towed to an unknown dealer several times. The dealer replaced the battery twice; however, the failure persisted. The vehicle was towed to a second unknown dealer; however, the cause of the failure could not be determined. The contact replaced the battery. The manufacturer was notified of the failure and informed the contact that they could assist after the vehicle had been diagnosed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570449February 7, 2024
ENGINE, POWER TRAIN
Engine failure due to spun rod bearing due to the rod bearing connection failing. Vehicle suddenly became completely immobile stopping on a busy road in the city during morning rush hour. Vehicle not only put me in danger, but many other drivers on the road because it stopped halfway into the street refusing to go forward or shift to neutral to be pushed up. There were no electrical or battery issues. Yes, the dealership has acknowledged there is a recall that has not come out yet on the rod bearing connection as well as letters from Acura regarding this problem. Yes, Acura dealership service center has inspected the vehicle with no solution proposed or a diagnosis even. No warning lights until the engine completely failed. There was a rattling/tickling sound for a few days prior to my appointment to get it checked out. The rattling grew faster upon pressing on the gas while parked and accelerating while driving. The vehicle’s engine failed on my way to the service center. The profession was very quickly on a Monday the rattling began it was driven less than 10 miles daily until the engine completely failed on Friday which was the first available service appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566068January 17, 2024
ELECTRICAL SYSTEM, ENGINE
My engine shuts off while idling, shifts into neutral automatically, and stalls when sitting at a light. This is a huge safety concern for me. My fuel pressure light and battery comes on when it shuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564809January 11, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2019 Acura TLX. The contact stated while driving approximately 65 MPH, the contact was hearing an abnormal ticking noise. The contact stated the check engine warning was illuminated and the fuel gauge showed a decrease in fuel level. The contact stated she observed that black smoke was emitted from under the hood and the rear of the vehicle. The contact pulled off of the highway. The contact stated that the vehicle was vibrating as she pulled over, she stopped the vehicle and exited due to smoke entering the passenger cabin. The contact said she had turned the vehicle off and she observed the smoke appeared to diminish, however, she noticed that there was a leak coming from the engine compartment and the liquid from the leak had ignited and another fire had started. The contact stated that the liquid fire had stopped combusting and as she approached the vehicle to retrieve personal items, the vehicle burst into flames at the engine compartment. The fire department and the police arrived. The fire department extinguished the flames with water. The police filed a report. The vehicle was towed to an impound lot. The contact stated that her insurance provider declared the vehicle a total loss. The contact stated that before the engine fire she had taken the vehicle to a dealer who had diagnosed a failure for a similar abnormal ticking sound and had replaced the engine. The contact stated that the vehicle fire had occurred one week after the engine had been replaced. The contact stated that she had researched online and related the failure and subsequent fire to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11563591January 4, 2024
UNKNOWN OR OTHER
My families safety has been put at risk due to the lack of response from Acura/Honda regarding a recall that may cause the engine in our car to seize up due to a manufacturing defect. I have gotten no response from the Acura dealer other than to say that I can pay for the inspection and be reimbursed if there is a problem. But if there is no problem, I will be out the cost of it. I paid 40,000.00 for a car that has 7500 miles on it and I am afraid to let my wife or son drive it. If I don't get some sort of response soon, I will just file a lemon law claim as the car is useless until it's inspected, and no, i'm not going to pay for that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558867December 6, 2023
UNKNOWN OR OTHER
I recently changed the car battery and now notice that occasionally my car rattles a little then automatically shifts to neutral while at a red light, drive thru etc. Additionally, occasionally when parked with engine still running, my rattles a little and car shuts off. When this happens it displays the battery and oil light. I start it back up with no problem. I’ve taken it to the dealership and I’m told nothing is wrong with the car. This makes me feel unsafe while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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