Acura TLX Complaints (2018)

97 consumer complaints on file.

#11598219July 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595243June 19, 2024
POWER TRAIN
UNKNOWN - Called to schedule safety recall inspection and remedy, was told there is a waiting list for 15 months. Cannot inspect my car until September 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592982June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact stated while driving 65 MPH, the steering wheel started shuddering and the check engine warning light was illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact stated that the vehicle failed to restart after several attempts and was jumpstarted by a tow truck operator. The contact noticed an abnormal knocking sound coming from the engine. The vehicle was towed to the dealer, where it was diagnosed that the connecting rod bearing or the crankshaft bearing had failed, causing major engine failure. The dealer rebuilt the engine. The vehicle was repaired under warranty. The contact later received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 80,665. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591631May 30, 2024
FUEL/PROPULSION SYSTEM
Vehicle dash board is lighting up & Can not go past 20mph or it will shut Off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587230May 6, 2024
ENGINE
My engine makes sounds and possibly there's some shifting noise when I'm not changing gears while driving on the highway. the dealer routinely checks my fluids,so the transmission fluid is fine. I even had a transmission flush after reading an article about this engine. The engine ticks like the rows are sticking. These are all characteristics of the published letter last year recalling Hondas and my car year make and model. Please furnish me with a recall letter so I can have this engine fixed before it dies or burns out on the highway causing injury or death
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585335April 25, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car alarm keeps going off. It happened last week overnight 3 times (12:30, 1:30, 2:30) last week and a week later again overnight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584510April 22, 2024
ENGINE
Vehicle starting making ticking noise, I called Dave White Acura. It very quickly turned into a very loud knocking noise. I called back and they told me to have it towed in which I did. I also took a video of the car knocking. Dave white Acura called me first thing the next day and said, we started your car and it is knocking so loud we immediately shut it off. But no updates were made to my service papers other than my initial phone call. I was advised by Dave White Acura I needed a new engine. I of course asked why, their response was, it’ll be cheaper for you to just put in a new (rebuilt) engine in than for us to tear it apart to find out exactly what it is but you definitely need a new engine. Again, Dave White failed to provide the necessary updates through the process and now Honda is refusing my reimbursement. I paid over $8016 to have a rebuilt engine but into my 2018 TLX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583014April 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582740April 13, 2024
ENGINE
There was a rattling noise in the engine. The acura dealership service center diagnosed it as a connecting rod bearing failure. In the next few miles of driving, the vehicle stopped running and wouldn’t start. Acura service center later diagnosed this as a motor seizure. This problem is similar to NHTSA ID Number: 11545720 and honda recalls XG1 and GG0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581346April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated while driving approximately 10 MPH, several unknown warning lights illuminated, and the vehicle stalled. The contact stated that the steering wheel seized, and the vehicle stalled. The vehicle was not able to be restarted and was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577038March 13, 2024
ENGINE
Acura has a safety recall on my vehicle for the rod bearing causing engine to seize and my engine seized I purchased the car in 2022. I was not aware that the engine was replaced in the vehicle before. The engine serial number does not match the vin but Acura is saying they won't replace it because the engine serial number doesn't match the and want me to pay 8k-10k to have it replaced. Being as though this is a known problem with this engine for years it's possible the previous owner could've replaced the engine for the very exact same reason there's a national recall for it now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577220March 13, 2024
ENGINE
My name is [XXX] On [XXX] while driving to lunch from work. I heard a faint knocking noise from my car. Came back to work and schedule an appointment with my mechanic dealer in Atlanta and there i notice a recall regarding the rod bearing. On the way back to where I was staying in Savannah Ga, the noise gotten a little louder when i pulled up in the driveway. I didn’t want to drive it so i call a local Acura dealership in Savannah. The tow truck that came to pick up the car ask if the car was drive-able to load on truck. When i crank it…he said that the rod. From the car was towed to Southern Motors Acura in Savannah. My dealership mechanic is Nalley Acura in Atlanta Ga. Since Nov 30th, i been in a rental out of pocket since Feb 25, 2024. Each time i speak with American Honda they tell me the parts are not available as of yet. This has been an expensive and frustrating process dealing with them and nothing seems to be heading in the positive direction. At this point i want a new engine. Reason being, the car has been sitting idle for months and the existing parts that’s not being in operation may no longer be of good use with any new parts. I work in Manufacturing as a manufacturing engineer. This happens in Aerospace all the time. Trying to install new part along with existing parts that haven’t been in use, may have corrosion, will eventually go bad due to shelf life and seasonal weather changes. Please assist me in this matter. My number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571872February 14, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recalls repairs were not yet available. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle only responded as needed when the accelerator pedal was depressed with excessive force. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570565February 7, 2024
ENGINE
My car broke down on me in August of 2023 with a rod that connects to the engine being the issue. Now here we are 7 months later and I still am paying for a car that does not run. They won't inspect it to figure out if it's covered under the recall because there is no remedy for the recall. At this point, I have had to buy other cars while still paying on this one with no timeline of when to expect a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564526January 10, 2024
ENGINE, POWER TRAIN
there has been a recall out for my vehicle since november 9th or so and i took my car in around the 19th of november because my car started making a loud knocking noise and i initially knew that it was from the recall and so i took it in on the 20th to have it inspected and so when i took it to get inspected and diagnosed to see what was going on.. acura carland told me it from my rod bearing but there was no fix available at the time and so the noise was terrible and i asked if it’s ok to drive on and the service manager hector hernandez told me it was fine just keep up with the old change and see what happens in january which i didn’t agree with and so a month goes by and im heading home from work my car keep making the knocking noise and it getting worse than ever and my vehicle is stalling on the road and i was just praying that it doesn’t blow on me or catch fire and so as soon as i am turning off the exit to pull over and get home my engine completely seized and left my car in neutral and start rolling with no engine response. my engine completely blew and wouldn’t crank and it finally stopped rolling. i had gotten it towed home and reached out to the manufacturer and dealer to see what happens now and so i was told to have it towed to the dealer to get a engine diagnosis done so my case could get started and once i got that done. i was referred that my engine needs to be replaced due to the rod bearing creating metal shavings to enter my engine and damaging it. once i sent over the documentation and photos to the manufacturer i was still told there’s nothing to be done till january forcing me to be without a vehicle for 2 1/2 months with no loaner or anything. i been fighting for a resolution and nobody has done anything but point fingers at the dealer and manufacturer when i just needed a resolution for the time being to get me through till there is a permanent solution and has me left stressed and forced to rely on public transportation in various condition
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563014January 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Car is red tagged on national recall site and Acura link having engine and fuel problems car shuts off I really need my car fixed asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562897January 1, 2024
ENGINE, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: WARNING
Start up in the morning started to drive and the engine started to make a knocking noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561050December 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated that when the vehicle was started, the vehicle was idling roughly. Additionally, the accelerator pedal was depressed and there was an abnormal knocking sound coming from the engine. The contact stated that the knocking became faster and louder while depressing the accelerator pedal. The vehicle was taken to a dealer where it was diagnosed and determined that the rod bearing needed to be replaced; however, the part to complete the recall repair was not available. VIN tool confirms parts not available. The vehicle was not repaired. The manufacturer was advised of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559063December 7, 2023
STRUCTURE:BODY, ENGINE, POWER TRAIN
i took my car to acura carland in duluth georgia and i went initially for a check up on my recall i was notified for regarding my rod bearing and was told that there’s nothing they can do about it and offered to do a wheel alignment on my vehicle and that should help with the knocking noise i had coming from my engine and that i would have to wait till january for anything else regarding my recall. i asked what could i do until then and i was told to keep up with my oil change and that its until january. i even asked for a loaner and was denied stating that they don’t offer that which was hard to believe. a month after my recall on december 7th at 9:03 est pm my vehicle made more knocking noise way worse than before i had took it to acura carland and i was traveling home from work and suddenly my car start losing power and my check engine was flashing and car was stalling a bunch which eventually lead to my entire engine giving out and i was left stranded in the middle of the night with my car not operating nor cranking. i reached out to the manufacturer again and she provided me a case number but i really wish something could be done sooner but now my car is completely broken and won’t crank anymore due to my engine being worn down by this recall which could of been avoided by proper customer care and no i don’t have a car anymore with no help from no one. please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558080December 2, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
I've had multiple failures on this vehicle. First, the engine had a rod knock and Acura gave me a very hard time approving the repair and eventually replacement of the engine. Second, the ADAS system is not working and is a huge safety concern. I keep getting error messages that my road mitigation and lane keeping assist systems do not work. Third, the ABS module system cannot communicate with my ECU and is not working properly. Another safety concern as this controls a lot of the wheel speed sensors, brakes, etc on this vehicle. A quick Google search for acura tlx ABS module repair will bring up pages and pages of people complaining about this very same problem yet Acura is not doing anything about it. This problem also affected other models such as the TSX, TL, RL, and the Oddysey. I've taken my vehicle to several mechanics and they all state that this is a very common problem in Honda/Acura. I'm not sure how Honda/Acura can risk the lives of their customers in this way but it is not safe as this vehicle is my daily commuter that I use for my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TLX