Acura TLX Complaints (2015)

344 consumer complaints on file.

#11103701June 25, 2018
POWER TRAIN
MY CAR IS NOT SHIFTING CORRECTLY, ITS HESITATING AND MAKING A NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091680May 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE ONBOARD SYSTEM CRASHED WHILE I WAS DRIVING. ALL THE WARNINGS ON THE DASH WENT OFF. THE CAR AUTOMATICALLY WENT INTO PARK. WHEN I PLACED THE CAR INTO DRIVE MODE THE PARKING BRAKE WOULD NOT DISENGAGE. I TURNED OFF AND ON MY CAR THE ISSUES PERSISTED. AFTER I TURNED OFF AND ON MY CAR A THIRD TIME THE CAR ALLOWED ME TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089929April 24, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING 35 MPH, THE GEARS SHIFTED HARD AND THE VEHICLE SHOOK VIOLENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (ACURA OF AVON, 75 ALBANY TURNPIKE, CANTON, CT 06019), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081404March 26, 2018
STEERING
MY 2015 ACURA TLX WITH JUST OVER 32,000 MILES STOPPED STEERING AFTER BEING PARKED IN MY GARAGE. RESTARTING VEHICLE DIDN'T CORRECT PROBLEM. CAR WAS ILLUMINATING A WARNING LIGHT INDICATING THERE WAS A PROBLEM WITH STEERING. TOOK IT TO THE ACURA DEALER WHO INFORMED ME THE STEERING COLUMN HAD A CRACK IN IT THAT WAS A RESULT OF PHYSICAL DAMAGE. CAR HAD NOT BEEN IN AN ACCIDENT OR OTHERWISE DAMAGED PRIOR.ACURA MECHANIC COULD NOT EXPLAIN HOW THE STEERING COLUMN GOT CRACKED OTHER THAN I RAN OVER SOMETHING WHICH HAD NOT HAPPENED BECAUSE HAD I RUN OVER SOMETHING TO DAMAGE THE COLUMN, THE LIGHT WOULD HAVE ILLUMINATED TO INDICATE THAT SOMETHING WAS WRONG. THE DEALER WAS INFORMED THAT THE CAR HAD BEEN PARKED IN MY GARAGE WHEN IT STOPPED STEERING AND THAT PRIOR TO THIS THE CAR WAS EASILY PARKED IN A 2 CAR GARAGE THAT ALREADY HAD MY HUSBAND'S CAR IN IT. NO LIGHTS INDICATING THERE WAS A PROBLEM HAD PREVIOUSLY BEEN ON AND ONCE THE LIGHTS CAME ON THE CAR WAS IMPOSSIBLE TO STEER. THEREFORE, IT HAD TO BE TOWED FROM MY GARAGE. ACURA REFUSED TO REPAIR THE STEERING COLUMN INSISTING THAT IT WAS CAUSED BY PHYSICAL DAMAGE. A COMPLAINT WAS FILED WITH THE CORPORATE OFFICE AND WHEN THE INVESTIGATOR CALLED, SHE ASKED NO QUESTIONS. SHE ONLY CALLED TO INFORM ME THAT THE $3000. PART WOULD NOT BE COVERED BECAUSE OF PHYSICAL DAMAGE. ANOTHER INDEPENDENT MECHANIC STATED THAT IT WAS LIKELY THE STEERING COLUMN HAD BEEN CRACKED FOR A WHILE BEFORE IT COMPLETELY STOPPED WORKING AND IT WAS A STRONG POSSIBILITY THAT THE STEERING COLUMN CRACKED OVER TIME DUE TO SOME MALFUNCTION OF THE PART. IN HIS ESTIMATION, THE CRACKED PORTION OF THE STEERING COLUMN IS WELL PROTECTED AND DIFFICULT TO BREAK UNLESS INVOLVED IN A SERIOUS FRONT END CAR ACCIDENT IN WHICH THE CAR HAD NEVER BEEN IN AN ACCIDENT. RUNNING OVER SOMETHING WOULD NOT HAVE LIKELY CAUSED THE TYPE OF DAMAGE SEEN ON THE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080310March 19, 2018
POWER TRAIN
WHILE DRIVING MY 2015 ACURA TLX THE CAR SHIFTED INTO NEUTRAL COMPLETELY BY ITSELF WHILE MAKING LEFT TURN AT A STOP SIGN THIS CAUSED THE VEHICLE TO NOT HAVE THE ABILITY TO MOVE FORWARD AS I ATTEMPTED TO PUT THE VEHICLE IN DRIVE IT WAS COMPLETELY UNRESPONSIVE AND LEFT ME STRANDED IN THE MIDDLE OF THE ROAD ALMOST GETTING HIT BY A SEMI TRUCK. THIS IS NOT THE FIRST TIME THIS ISSUE HAS HAPPENED AND I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY FAMILY. I GAVE ACURA CUSTOMER SERVICE LINE A CALL SINCE MY VEHICLE WAS NOT ON THE LIST FOR CURRENT RECALL TO FIX THE EXACT ISSUE I AM REPORTING AND THAT THERE WAS NOTHING THEY COULD DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074473February 23, 2018
STRUCTURE:BODY, STEERING, WHEELS
VEHICLE HAS A VIBRATION THAT SHAKES PASSENGER SEAT BETWEEN 65-75 MPH. SEEMS TO BE A SAFETY ISSUE AND OCCURS EVERY TIME THE VEHICLE IS AT THE SPEED LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060675January 5, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. WHEN HER FOOT RELEASED THE BRAKE PEDAL, THE GEAR AUTOMATICALLY SHIFTED INTO NEUTRAL. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND IT RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO DAVIS ACURA (2051 E LINCOLN HWY, LANGHORNE, PA 19047), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE HAD NO FAILURE. THE FAILURE OCCURRED SEVERAL OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058197January 3, 2018
ELECTRICAL SYSTEM, POWER TRAIN
BATTERY ACID FROM THE MANUFACTURER'S ORIGINAL BATTERY LEAKED, AND DAMAGED THE TRANSMISSION WIRING HARNESS, WHICH SITS UNDERNEATH THE BATTERY. UNTIL DETECTED, THIS CAUSED SPORADIC WARNINGS AND MULTIPLE MALFUNCTIONS WHILE DRIVING THAT WOULD APPEAR, BUT THEN GO AWAY. SOME MONTHS LATER, THE CAR STARTED BUT THE COMPUTER WOULD NOT SHIFT FROM PARK. THE INSTRUMENT CLUSTER LISTED NUMEROUS, UNRELATED SYSTEM ISSUES: "ADAPTIVE CRUISE CONTROL PROBLEM" ; "STOP DRIVING WHEN SAFE. TRANSMISSION PROBLEM. SEE MANUAL." ; "ELECTRIC PARKING BRAKE PROBLEM" ; "EMISSIONS SYSTEM PROBLEM" ; "TRANSMISSION SYSTEM PROBLEM" ; "TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED" ; "VEHICLE STABILITY ASSIST (VSA) PROBLEM" ; "PRECISION ALL WHEEL STEER PROBLEM" ; "COLLISION MITIGATION SYSTEM PROBLEM" ; "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM" ; "BLIND SPOT INFO SYSTEM PROBLEM." THIS VEHICLE HAS A SHIFT-BY-WIRE DRIVE SELECTOR, AND THERE IS NO MECHANICAL WAY FOR A CONSUMER TO DISENGAGE THE TRANSMISSION FROM THE DRIVETRAIN. THE VEHICLE WAS STUCK IN PARK AND NEEDED SPECIAL EQUIPMENT TO BE SAFELY MOVED ONTO A TOW-TRUCK, WHICH TOOK THE MANUFACTURER'S ROADSIDE SERVICE TWO DAYS TO ADDRESS. THE WIRING HARNESS WAS REPLACED UNDER WARRANTY, BUT TOOK SEVERAL DAYS FOR A REPAIR. THE 2015 ACURA TLX SEEMS TO BE KNOWN FOR REACTING IN THIS WAY FOR ANY TYPE OF ELECTRICAL OR VOLTAGE VARIABILITY FROM ANY NUMBER OF ITS ELECTRONIC SYSTEMS, INCLUDING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056829December 27, 2017
POWER TRAIN
WENT IN FOR A RECALL NOTICE I RECEIVED FOR MY 2015 ACURA TLX SPECIFYING A POSSIBLE FAULTY TRANSMISSION IN CAR - WENT TO GO HAVE IT LOOKED AT. DETERMINED BY TECH THAT CAR WAS NOT EXPERIENCING EXACT ISSUE IN RECALL BUT CAR SHOULD HAVE A TCM SOFTWARE UPDATE SINCE IT WAS JERKING AT THE 2-3 SHIFT. WHEN I RECEIVED THE CAR BACK IT WAS 10 TIMES WORSE! STILL JERKING BUT NOW WAS JUMPING ON EVERY DOWNSHIFT EVERY SINGLE TIME THE CAR DECELERATES ON EVERY SHIFT! THIS IS A SAFETY CONCERN THAT IS VERY SERIOUS AND NEEDS TO BE ADDRESSED BY ACURA - A NEW TRANSMISSION SHOULD BE CALLED FOR SINCE THE CAR IS UNDER WARRANTY. THE CAR ALSO JUST GOES TO 2-3 RPM'S JUST WHILE SITTING IDLE IN PARK NOW - MY CAR'S TRANSMISSION IS COMPLETELY WRECKED DUE TO THIS TCM SOFTWARE UPDATE. ALREADY CALLED ACURA TO REQUEST A FORMAL COMPLAINT - THEY TOLD ME TO NOTIFY YOU AS WELL. - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054710December 14, 2017
AIR BAGS
TL* THE CONTACT WAS LOANED A 2015 ACURA TLX. WHILE DRIVING 25 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE LOANER VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A NECK, LOWER BACK, AND HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE LOANER VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE LOANER VEHICLE WAS THEN TOWED TO THE DEALER (MILE HIGH ACURA, 2799 S HAVANA ST, DENVER, CO 80014) AND THE CONTACT WAS PROVIDED WITH ANOTHER LOANER VEHICLE. THE CONTACT WAS NOT SURE IF THE LOANER VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11051099November 28, 2017
POWER TRAIN
AS THE CAR IS DOWNSHIFTING AND COMING TO A STOP THE TRANSMISSION JERKS FORWARD JUST AS THE CAR IS COMING TO A COMPLETE STOP OR IMMEDIATELY AFTER IT STOPS. DOES THIS EVERY SO OFTEN AND THE DEALER DID RESET THE TRANSMISSION FOR IT TO RELEARN BUT STILL DOES IT SINCE AND BECAUSE THEY CAN'T DRIVE IT ENOUGH TO DUPLICATE IT THERE HAS BEEN NOTHING THEY CAN DO TO RESOLVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047481November 20, 2017
POWER TRAIN
THE TRANSMISSION SHIFT FROM 2-3 GEAR GIVES A JERK TO THE WHOLE VEHICLE. THIS IS USUALLY PROBLEMATIC WHILE ACCELERATING SPECIALLY IN HEAVY/BUSY TRAFFIC OR AT TRAFFIC SIGNALS. I BELIEVE THIS COULD BE A THREAT TO PUBLIC SAFETY. THE SERVICE CENTER CLAIMS THE "INTELLIGENT CAR" WILL LEARN MY DRIVING HABITS AND ADAPT. HOWEVER, THIS HAS BEEN HAPPENING SINCE I BOUGH THE VEHICLE AND MULTIPLE VISITS TO ACURA SERVICE CENTER HAS NOT RESOLVED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047571November 20, 2017
ELECTRICAL SYSTEM, ENGINE
ENGINE FAILED TO RESTART DURING 'AUTO IDLE-STOP/START' AT A TRAFFIC LIGHT ON A BUSY ROAD. IN ORDER TO RESTART I HAD TO PRESS THE 'START' BUTTON MULTIPLE TIMES AND RETURN THE CAR TO 'PARK' BEFORE BEING ABLE TO RESUME OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039990October 26, 2017
POWER TRAIN, SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRVING VARIOUS SPEEDS, THE VEHICLE SHIFTED BETWEEN GEARS VERY ROUGHLY. ADDITIONALLY, THE VEHICLE TOOK AN EXCESSIVELY LONG TIME TO STOP AFTER APPLYING THE BRAKE PEDAL. WHILE THE CONTACT'S SON WAS DRIVING 15 MPH, THE DRIVER APPLIED THE BRAKES; HOWEVER, THE VEHICLE FAILED TO STOP. AS A RESULT, THE DRIVER CRASHED INTO A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A BODY SHOP WHERE THE COSMETIC DAMAGE WAS REPAIRED, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. ON ANOTHER OCCASION, WHILE THE CONTACT'S SON WAS DRIVING 10 MPH, THE DRIVER APPLIED THE BRAKES, BUT THE VEHICLE FAILED TO STOP AGAIN. AS A RESULT, THE DRIVER STRUCK THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DCH MONTCLAIR ACURA (100 BLOOMFIELD AVE, VERONA, NJ 07044) WHERE THE COSMETIC DAMAGE WAS REPAIRED; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE CONTINUED TO RECUR AND THE VEHICLE WAS TAKEN TO RAMSEY ACURA (65 NJ-17, RAMSEY, NJ 07446) WHERE THE DEALER UPDATED UNSPECIFIED SOFTWARE ON THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED A DIFFERENT DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. *BF UPDATED 8/3/18*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11021146September 1, 2017
POWER TRAIN
TRANSMISSION IS SKIPPING. I NOTIFIED THE DEALER AND THEY HAVE NOT COMPLETED THE TRANSMISSION ASSEMBLY REPLACEMENT. I BOUGHT THIS TO THE ATTENTION OF THE DEALER AND THE SALESPERSON. THE SKIP IS HAPPENING BETWEEN THE FIRST AND SECOND GEAR CHANGE; JERKING BETWEEN THE TWO. THIS ISSUE HAS BEEN REPORTED TO ALL 2015 TLX OWNERS. I AM REACHING OUT FOR YOUR SUPPORT TO GET THIS RESOLVED. THEY SEEM TO BE AVOIDING RESPONSIBILITY TO DO THESE REPAIRS. ANY RE?COMMEND DEALERS TO COMPLETE THE REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014070August 9, 2017
POWER TRAIN
HARSH SHIFT FROM 2ND TO 3RD GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012957August 5, 2017
ELECTRICAL SYSTEM
AGM BATTERY FAILURE EVERY FEW MONTHS. SUSPECTED CAUSE IS CONSTANT UNDERCHARGING FROM COMPUTER ALGORITHM THAT LIMITS ALTERNATOR OUTPUT TO BATTERY. THIS SITUATION IS WORSENED BY IDLE-STOP FEATURE THAT REQUIRES DEEP DISCHARGE FROM BATTERY. IDLE-STOP CANNOT BE DISABLED. DEALERSHIP CANNOT COPE WITH THIS PROBLEM. AMERICAN HONDA HAS OFFERED TO PROVIDE AN OVERNIGHT CHARGER THAT PLUGS INTO HOUSE POWER. OTHERWISE THEY ACCEPT NO RESPONSIBILITY FOR A DESIGN THAT CANNOT KEEP THE BATTERY CHARGED. THE RESULT IS A $40,000 LUXURY CAR THAT LEAVES YOU STRANDED. THIS IS A SERIOUS SAFETY PROBLEM WHEN IT HAPPENS IN TRAFFIC. OTHER REPORTS ON THE INTERNET INDICATE THIS IS NOT AN ISOLATED PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011205July 28, 2017
SERVICE BRAKES
MY WIFE WAS INVOLVED IN A CAR ACCIDENT IN WHICH OUR CAR GOT T-BONED ON THE DRIVER SIDE. MY WIFE WAS COMPLETELY BLINDSIDED AND ALL THE AIRBAGS ON THE DRIVER SIDE DEPLOYED AND WHEN SHE SAW THE SMOKE SHE THOUGHT THERE WAS A FIRE SO SHE TOLD MY MOTHER IN LAW TO QUICKLY GET MY 2 YR. OLD CHILD OUT OF HER CAR SEAT. AS MY WIFE AND HER SISTER WHO WAS ALSO SITTING IN THE FRONT STARTED WALKING TOWARDS THE BACK OF THE CAR TO GET ME DAUGHTER OUT OF THE CAR OUR CAR STARTED ROLLING BACK EVEN THOUGH IT WAS SMASHED TO THE RIGHT SIDE OF THE RODE AND WAS AT A COMPLETE STOP. MEANWHILE HER MOM WAS IN THE BACK TRYING TO GET OUT OF A MOVING CAR WHICH SHE THOUGHT WAS ON FIRE. SINCE THE CAR STARTED ROLLING BACK INTO ONCOMING TRAFFIC MY MOTHER IN LAW WHO WAS HOLDING MY DAUGHTER GOT DRAGGED ALONG THE PAVEMENT WITH MY DAUGHTER IN HER CHEST BECAUSE HER LEG GOT STUCK IN THE CAR. SHE FINALLY GOT OUT OF THE CAR AS IT WAS ROLLING PAST THE MIDDLE OF THIS BUSY STREET BUT THE CAR KEPT ROLLING BACK UNTIL EVENTUALLY THE BACK BUMPER ROLLED INTO ANOTHER CAR. MY WIFE SWEARS SHE PUT THE CAR IN PARK AND HAS NO IDEA WHY THE CAR STARTED ROLLING BACK AND OBVIOUSLY SHE WOULDN'T GET OUT OF A MOVING CAR SO YOU KNOW THE CAR HAD COME TO COMPLETE STOP. WHEN WE CALLED ACURA TO REPORT THIS ISSUE THEY CHALKED IT UP TO MY WIFE LEAVING THE CAR IN NEUTRAL BUT THE CAR WAS NOT SMASHED ONTO A HILL AND THE ROAD WAS FLAT. FURTHERMORE WE FOUND ONLINE THERE ARE PARKING BRAKE ISSUES WITH THE TLX BUT THE ACURA REP STATED THE RECALL WAS NOT FOR OUR VIN#. MY DAUGHTER AND MOTHER IN LAW COULD HAVE DIED FROM THIS ISSUE BUT ACURA REALLY DIDN'T SHOW ANY CONCERN.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11010838July 26, 2017
WHEELS, SUSPENSION
TL* THE CONTACT OWNS A 2015 ACURA TLX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, ANOTHER VEHICLE WAS PASSING ON THE LEFT LANE, WHEN THE FRONT DRIVER SIDE WHEEL SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST CONTROL BRIEFLY. THE CONTACT STATED THAT THE VEHICLE LANE DEPARTURE SYSTEM WAS ACTIVATED TWO DAYS PRIOR. THE VEHICLE WAS TAKEN TO A DEALER, HOPKINS ACURA OF FAIRFIELD 2459 AUTO MALL PKWY, FAIRFIELD, CA 94533, WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE BEGAN TO VIOLENTLY SHAKE. THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY HAD NOT HEARD OF THE FAILURE OCCURRING BEFORE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006549July 20, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING AT 45MPH THE CAR LOST POWER I.E., STEERING, BRAKES, STABILITY CONTROL AND TRANSMISSION AND WAS UNABLE TO UNLOCK PARKING BRAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TLX