Acura MDX Complaints (2019)

200 consumer complaints on file.

#11587136May 6, 2024
UNKNOWN OR OTHER
I have been trying to address the open recall with the dealership I purchased the car from. Bernardi Acura of Boston. They scheduled the original appointment 4 weeks out and then the day before, they call to reschedule another 8 weeks later. The mechanic stated the repair should be done ASAP as it is a safety issue. I have been trying to get feedback whether the car is safe to drive and why they are pushing out the appointment, but I have not been given a response. I opened a complaint with Acura and the GM of the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586052April 30, 2024
FUEL/PROPULSION SYSTEM
I have a recall on my 2019 Acura MDX for a faulty fuel pump. I have called 2 different dealers in my area, the first said they wouldn't have the parts to fix the car until December 2024 at the earliest, the second just stated that they don't have the parts. It seems to me this is quite a bit of time to be driving with a suspected faulty fuel pump. It is April 30,2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585780April 29, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I have three recalls on my vehicle. I am trying to get them serviced and the Acura dealership is stating that they do not know when they can service the fuel pump because they haven't created/issued any parts. They will not let me book to service/fix the connector rod bearing before August. I am concerned with the safety of my vehicle due to these recalls and not being able to get them fixed ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585666April 28, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
After driving for an extended timeframe (approximately 3 hours, trip was traveling between Des Moines, Iowa and Kansas City, Missouri) at Highway/interstate speeds, upon slowing down from those speeds, the vehicle goes into limp mode and check engine light begins blinking. After pulling over and turning car off and on again, normal behavior resumes. This has happened both as I arrived in the Kansas City area, and upon my return home to the Des Moines area. Depending on circumstances for when vehicle enters limp mode, there’s a significant risk of causing an accident. Dealer was unable to pull any codes and therefore is unwilling/unable to address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584405April 22, 2024
EXTERIOR LIGHTING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 19V256000 (Exterior Lighting). The dealer was made aware of the issue, but the service manager initially refused to perform the recall repair free of charge due to the vehicle's salvage title. However, after the contact threatened to report the dealer, the dealer complied and repaired the vehicle free of charge under NHTSA Campaign Number: 19V256000 (Exterior Lighting). The manufacturer was made aware of the issue with the dealer. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584299April 21, 2024
ENGINE
In March, I made an appointment at Lehigh Valley Acura in Emmaus, PA 18049, to address NHTSA Recall Number 23V-751 on my 2019 Acura MDX. When I got to the appointment on [XXX], the service technician told me that American Honda will only send parts for recall-related repairs for cases where the "vehicle is showing evidence of the connecting rod bearing defect." Since the evidence of the defect is that the car could "stall while driving," I believe this sounds like a defect that should be addressed immediately. I called American Honda on [XXX], and was told that they don't have sufficient parts to fix all the vehicles covered by the recall. The person I spoke to said that we would get a letter in the mail when it is our turn. I believe this is negligence on the part of American Honda and Lehigh Valley Acura. How do I get this defect addressed immediately? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584124April 19, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Problems may occur intermittently, including during engine startup and while driving, with warning messages appearing on the dashboard： Auto High-Beam Problem, Road departure mitigation sysem problem,, Collsion mitigation system problem, Lane keeping assist problem and Adaptive cruise control problem. All of Advanced Driver Assistance Systems can't be used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583749April 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
MULTIPLE OCCASIONS THE BRAKE COLLISION SENOR ACTIVATES WITHOUT AN OBSTACLE IN SITE. THE CAR WOULD SPONTANEOUSLY BRAKE AS THE WARNING SENSOR FLASHES ON THE DASHBOARD. NO RESULTING CRASH, BUT A FEW CLOSE INCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582555April 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582103April 10, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward Collision Mitigation braking randomly activates and slams on the brakes despite no cars/obstacles/items in front of it. I have luckily not been rear-ended, but I've had several close calls when driving in traffic (car noses dipping behind me). The dealership has so far been unable to replicate this issue and stated that unless they can replicate there is nothing they can/will do to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582105April 10, 2024
ELECTRICAL SYSTEM
Infotainment system randomly becomes unresponsive and the screens will go black. The dealership stated that my phone was causing the issue. This is not true as the issue has happened when my phone is not in the car, phone is in the car/connected via bluetooth, in the car/connected via apple carplay (wired connection). This could be dangerous during the summer as these screens control the temperature controls and some of the safety systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582108April 10, 2024
POWER TRAIN, ENGINE
2 Issues: Transmission shifts hard between 35-50mph and 50-60mph. Dealership accused me of utilizing improper gas which is not factual; this car has only received the recommended premium octane gas since I purchased it as a Certified Pre-Owned vehicle. Recall: vehicle is currently under crank shaft recall. In the original notification, Acura stated parts would be available in April. Per the Acura dealer, Acura told them parts will not be available until October. This timeline is unacceptable for such a serious safety recall (risk of fire/crash). I feel unsafe driving this car and am worried I will not get fair market value with the recall still open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581657April 8, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581696April 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was started, there was a rattling sound coming from the engine compartment. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580972April 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574063February 26, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond and started to decelerate. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was 45,705. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572992February 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated while her nephew was driving at an undisclosed speed, he noticed smoke coming from the front and rear of the vehicle. No warning light was illuminated. The contact’s nephew pulled off the road to lift the hood of the vehicle where he saw flames. The Fire and Police Department arrived at the scene however, the fire had already been extinguished. The contact was unaware if a Police report was filed. There were no injuries. The vehicle was towed to the nephew’s residence where the Insurance Adjustor took pictures of the damages. The vehicle was towed to Mack's Automotive but due to the extensive damage, the vehicle was not repaired. The contact was informed by Mack's Automotive that the rod went through the engine causing the oil to leak which caused the engine to catch on fire. The vehicle was towed back to the nephew’s residence and remained unrepaired due to the cost and because the Insurance provider declined to pay to repair the vehicle because it was deemed a mechanical failure. The manufacturer was made aware of the failure and opened a claim; however, the contact had not spoken with the manufacturer personally. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11572659February 18, 2024
FUEL/PROPULSION SYSTEM
While driving the vehicle at highway speeds the accelerator pedal became unresponsive. Additional force on the pedal pushed it to the floor with no response from the engine. After letting off the pedal while trying to pull the vehicle over to a safe location along the road, a press on the pedal from fully released, caused the engine to rev up and propel the vehicle again. This has happened 3 times but is very random, and not easily reproducible. It is a very unsafe condition when it does happen as the vehicle loses speed, and the driver no longer has speed control!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570946February 9, 2024
ENGINE
Unknown, manufacturer says can’t be fixed. It MOST certainly can be fixed! They just don’t want to do it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568719January 30, 2024
POWER TRAIN
The contact owns a 2019 Acura MDX. The contact stated that while driving at various speeds, the transmission experienced rough shifting and would not properly accelerate while depressing the accelerator pedal. Also, the vehicle would jerk when shifting into reverse with a whining, howling sound coming from the transmission while reversing. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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