Acura MDX Complaints (2015)

71 consumer complaints on file.

#10759256August 25, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 ACURA MDX. THE CONTACT STATED THAT THE KEYLESS ENTRY SYSTEM FAILED. THE CONTACT WAS UNABLE TO UNLOCK THE DOORS IF THE CELL PHONE AND KEYLESS FOB WERE IN THE SAME LOCATION. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN EXPLAINED THAT SOME CELL PHONES MIGHT INTERFERE WITH THE KEYLESS SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THIS WAS A KNOWN PROBLEM WITH THE KEYLESS SYSTEM. HOWEVER, THEY WERE NOT ABLE TO DETERMINE WHAT THE PROPER REMEDY WOULD BE FOR THE FAILURE. THE FAILURE MILEAGE WAS 5,000. UPDATED 11/09/15*LJ THE CONSUMER STATED THE FRONT DOORS WOULD NOT OPEN. ONLY REAR DOORS OPENED, WITH THE TAILGATE HAVING LITTLE MINOR ISSUES. UPDATED 1/25/2015 *JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747690August 10, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
1.TAIL GATE ISSUE: AFTER PURCHASING THE BRAND NEW ACURA MDX, NEXT MORNING I SAW TAIL GATE WAS OPEN BY ITSELF. I ASSUMED I MIGHT HAVE UNKNOWINGLY PUSHED THE WRONG BUTTON. FEW WEEKS LATER, MY WIFE SAW THE TAIL GATE OPEN IN HER GARAGE. WE AGAIN THOUGHT SOMETHING ON OUR END. FEW WEEKS LATER, MY WIFE'S CO WORKER SENDS HER TEXT SHOWING THE TAIL GATE BEING OPEN , WHILE MY WIFE WAS NOT PRESENT IN THE BUILDING. IN ONE OCCASION WHEN I WAS AT TARGET, I CAME OUT SAW MY TAILGATE OPEN. AT LEAST 8 OCCURRENCES HAD TAKEN PLACE IN LAST 8 MONTHS. AND ACURA HAS BEEN UNABLE TO LOCATE THE ISSUE. 2.BODY ISSUE FEW MONTHS LATER WE NOTICED THE VEHICLE'S EXTERIOR STARTED TO SEPARATE FROM ITS BODY. WE TOOK THE CAR TO THE ACURA MCCHURCHILL , FORTWORTH. THEY SAID THERE WAS AN ISSUE WITH HOW MANUFACURERS APPLIED THE GLUE. AND PROMISED THE ROOT PROBLEM IS RECOGNIZED AND FIXED. AFTER 2 WEEKS, THE INTERIOR WAS SEPARATING OUT FROM THE BODY. WE HAVE OUR CHILD IN OUR CAR, AT THIS POINT WE DID NOT FEEL SAFE TO DRIVE THIS VEHICLE. WE TOOK THE CAR TO ACURA MCCHURCHILL , FORTHWORTH, THEY ACKNOWLEDGED THE ISSUE. WE REQUESTED THEM TO EXCHANGE OUR CAR TO ANY OTHER USED CAR, SAME YEAR MAKE/MODEL/MILEAGE.THE REPRESENTATIVE SAID THEY HAVE 2016 MODEL, WE CAN LEAVE OUR CAR AND BUY NEW CAR. BY THAT TIME THEY HAD CLEARLY SEEN OUR FEAR OF DRIVING THE OLD CAR. THEY TOOK ADVANTAGE OF THE SITUATION AND PROVIDED OPTION-EITHER BUY A NEW CAR OR TAKE THE UNSAFE CAR. THE STATEMENT THEIR SALES REPRESENTATIVE MADE WAS "SOMEONE HAS TO TAKE THE LOSS, WE CANT TAKE IT ALL" KBB VALUE WAS $40,000.00. THEY GAVE US $34000.00 AS THE TRADE VALUE.THEY KEPT SAYING "YOU ARE GETTING 2016 CAR" BUT THE PRICE DIFFERENCE BETWEEN 2015 AND 2016 IS ONLY 150 DOLLARS. AND WE DID NOT NEED A NEW CAR. WE JUST NEEDED A SAFE CAR. WE DIDN'T HAVE ANY OTHER CHOICE EXCEPT BUYING NEW CAR AND BE SAFE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735974July 23, 2015
EQUIPMENT ADAPTIVE/MOBILITY
TL* THE CONTACT OWNS A 2015 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LANE ASSIST CAMERA, A FEATURE THAT ALERTED THE DRIVER WITH "LANE DEPARTURE AND LANE ASSIST KEEPING WARNINGS" WHENEVER THE DRIVER VEERED FROM THE LANE. THE CONTACT STATED THAT THE FEATURE FAILED WHILE DRIVING 60 MPH, WITH THE AIR CONDITIONING SET AT 69 DEGREES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS ADVISED TO TURN THE AIR CONDITIONER ON WHILE DRIVING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS LEFT AT THE DEALER'S AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AGAIN, BUT HAD NOT RETURNED THE CALL. THE FAILURE MILEAGE WAS 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725514June 16, 2015
ELECTRICAL SYSTEM
THE OWNER'S GUIDE OF THE VEHICLE SAYS: "TO LOCK: PRESS THE DOOR LOCK BUTTON ON ANY FRONT (OR REAR) DOOR HANDLE WHEN THE VEHICLE IS OFF. IF THE REMOTE TRANSMITTER IS INSIDE THE VEHICLE, THE DOORS WILL NOT LOCK." BUT ON 5/20/15, AFTER MY SISTER PLACED HER 6 MONTH OLD BABY IN THE CHILD SAFETY SEAT IN THE BACK OF THE PARKED ACURA AND WAS READY TO DRIVE OFF, ALL DOORS WERE LOCKED WITH BABY AND THE REMOTE TRANSMITTER INSIDE THE VEHICLE. 911 WAS CALLED AND FIREFIGHTERS BROKE THE FRONT PASSENGER WINDOW TO SAVE THE BABY FROM OVERHEATING. I REPORTED THE INCIDENT TO ACURA WHO SAID IT WAS A NORMAL BEHAVIOR, EVEN THOUGH ITS OWNER'S GUIDE SAYS THE OPPOSITE. ACURA PEOPLE SAID THEY HAD A VIDEO SHOWING THE DOORS WOULD LOCK WITH THE REMOTE TRANSMITTER INSIDE VEHICLE, HOWEVER THAT WAS NOT PUBLIC INFORMATION. THAT MAKES ME WONDER - IF THE REMOTE TRANSMITTER CAN BE LOCKED INSIDE A PARKED VEHICLE, WHY DO THEY SAY "IF THE REMOTE TRANSMITTER IS INSIDE THE VEHICLE, THE DOORS WILL NOT LOCK." IN THE OWNER'S GUIDE? I WOULD THINK THAT EITHER THEY PUT A WRONG STATEMENT IN THE OWNER GUIDE OR THEY DON'T WANT TO ADMIT THE DEFECTIVE LOCKING SYSTEM. ...UPDATED 07/30/15 *BF UPDATED 10/23/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722449May 30, 2015
STRUCTURE:BODY
I OWN A 2015 ACURA MDX THAT IS THREE MONTHS OLD AND IT HAS 4000 MILES ON IT. I WAS DRIVING THIS CAR EARLY IN THE MORNING WHEN I PRESSED THE BUTTON TO OPEN THE MOONROOF, IT VIOLENTLY EXPLODED CAUSING GLASS TO SHOWER UPON ME. I HAVE SUFFERED CUTS ON MY HAND AND ON MY HEAD AS A RESULT OF THIS. I HAVE CONTACTED TWO DIFFERENT HOUSTON ACURA DEALERS ONLY TO FIND OUT THAT THEY ARE NOT WILLING TO FIX THE REPAIR AS ACURA WILL NOT APPROVE THE REPAIR COST. ONE DEALER EVEN ADMITTED THAT ACURA IS AWARE OF THE ISSUE. I WISH THAT ACURA WOULD STAND BEHIND THEIR PRODUCT AND RESOLVE THE ISSUE PROMPTLY. IT COULD HAVE RESULTED IN A SERIOUS ACCIDENT OR WOULD HAVE INJURED MY CHILDREN AS WELL IF THEY WERE PRESENT IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694095March 13, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
EXPLODING SUNROOF - WHILE DRIVING SOUTH ON 91 IN MA WE EXPERIENCED AN EXTREMELY LOUD BOOM IN THE VEHICLE. NOTHING HIT US NOR DID WE HIT ANYTHING - IT WAS SPONTANEOUS. THE SUNROOF EXPLODED COMPLETELY SHATTERING INTO SMALL PIECES. THE VEHICLE IS NEW AND I WONDER IF OTHERS ACURA'S ARE REPORTING SIMILAR PROBLEM - DEFECTIVE GLASS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678942January 26, 2015
SERVICE BRAKES
UPON ENTERING A T-INTERSECTION WITH A STOP SIGN AT THE END OF OUR STREET THE BRAKES OF A 2015 ACURA MDX SH AWD WITH ONLY 2000 MILES WOULD NOT ENGAGE. WE WERE TRAVELING AT 50MPH AND DECREASED OUR SPEED TO 30MPH AS WE WERE COASTING, BUT COULD NOT GET THE VEHICLE TO STOP. THE BRAKES WERE PUMPED TWICE AS WE DECELERATED (SO REST ASSURED THE GAS PEDAL WAS NOT BEING PRESSED BY MISTAKE), BUT TO NO AVAIL AND WITH NO WHERE TO GO AND NOT ENOUGH TIME TO DO MUCH MORE WE COLLIDED WITH A SEMI TRUCK. IT WAS A HORRIFIC ACCIDENT THAT TOTALED OUR CAR AS THE SECOND TRAILER TIRES RAN OVER OUR HOOD AS HE WAS DRIVING AT 60MPH. LUCKILY DUE TO HIS HIGH SPEED OUR VEHICLE WAS THROWN AND WE LANDED UPRIGHT AND ALL AIRBAGS DEPLOYED WHICH IS THE ONLY REASON WE ARE ALL ALIVE. IT WAS A COLD DECEMBER MORNING WITH BELOW ZERO TEMPERATURES. I UNDERSTAND THERE ARE OTHER ACCOUNTS WHERE BRAKE PEDALS ARE NOT WORKING IN THE COLD OR WHERE DRIVERS ARE PUMPING BRAKES 4-5 TIMES TO GET THEM TO ENGAGE, OR DRIVERS ARE TURNING THEIR CAR OFF. WE SADLY DID NOT HAVE THAT KIND OF REACTION TIME. THIS COULD HAVE RESULTED IN 4 DEATHS AND I WOULD LIKE TO SEE ACURA LOOK INTO THEIR PLETHORA OF BRAKE PROBLEMS FURTHER AS THIS IS A BRAND NEW VEHICLE COMING OFF OF A BRAKE REDESIGN DUE TO THE EARLIER MODEL RECALL. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10654607November 12, 2014
AIR BAGS
MY BRAND NEW 2015 MDX HAD SIGNIFICANT GAPS (APPROX 1/2 INCH) BETWEEN THE DASH WHERE IT MEETS THE BASE OF THE A-PILLARS AND THE A-PILLAR/AIRBAG COVERS WERE OUT OF ALIGNMENT ALONG FRONT EDGE OF WINDSHIELD. WHEN I ASKED THE SERVICE WRITER ABOUT IT HE DISCOURAGED ME FROM HAVING THE PROBLEM ADDRESSED OR CORRECTED BECAUSE THEY WOULD HAVE TO REMOVE THE DASH TO RESOLVE THE PROBLEM AND IT MIGHT CAUSE OTHER PROBLEMS AND RATTLING LIKE I WAS ALSO EXPERIENCING WITH THE PASSENGER DOOR. AFTER SEVERAL VISITS REGARDING SEVERAL OTHER PROBLEMS I SPOKE TO SERVICE MANAGER WHO SAID I SHOULD HAVE THE PROBLEM ADDRESSED. IT SEEMED TO ME THAT THE A-PILLAR COVERS WERE UNSECURED AT THE BASE AND ASIDE FROM THE AESTHETIC ISSUE, IN THE EVENT OF A SERIOUS ACCIDENT THE AIR BAGS MAY NOT DEPLOY PROPERLY OR THE ENTIRE COVER MAY BE PROPELLED INTO THE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. I DO NOT KNOW HOW THESE GAPS WERE MISSED BY ACURA QUALITY CONTROL. I HAVE NOTICED SEVERAL VEHICLES WITH VARYING DEGREES OF IMPROPER ALIGNMENT OF THESE COVERS ALTHOUGH NONE AS SERIOUS AS MINE. I HAVE ONLY INSPECTED A FEW BUT THIS MIGHT BE A PROBLEM WITH A LARGE NUMBER OF VEHICLES BASED ON THE POOR QUALITY CONTROL EXHIBITED IN MY MDXS AND NUMEROUS OTHER ISSUES WITH THE MDX SINCE 2014. I THINK THIS ISSUE AND ACURA'S QUALITY CONTROL PROCESS SHOULD BE INVESTIGATED ASAP TO DETERMINE WHETHER THIS PROBLEM POSES A RISK OF INJURY OR DEATH TO THE OCCUPANTS OF THE MDX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654617November 12, 2014
STRUCTURE:BODY
MY NEW 2015 MDX HAS AN IMPROPERLY INSTALLED ROOF PANEL OR IMPROPERLY PLACED MOUNTING POINTS THAT ARE PART OF THE ROOF PANEL. I FOUND THE PROBLEM BECAUSE OF A GAPS BETWEEN THE FRONT AND REAR ROOF MOLDINGS, THE WINDSHIELD AND FRONT MOLDING AND THE REAR MOLDING WAS UNSECURED, FLAPPING AND HANGING OVER TOWARDS THE TAILGATE DOOR. I WAS INITIALLY TOLD THAT IT WAS JUST A BROKEN CLIP BUT AFTER ORDERING NEW CLIPS AND NEW MOLDINGS SEVERAL TIMES THEY DETERMINED THAT THE MOUNTING DOWELS ARE IN THE WRONG PLACE ON ONE SIDE OF THE VEHICLE AND THEY SUGGEST I LET THEM CUT, WELD AND REPAINT THE ROOF OF MY BRAND NEW MDX. IT HAS TAKEN ACURA ALMOST 4 MONTHS TO REACH THIS DECISION. MY CAR HAS BEEN THE SHOP OVER THREE WEEKS IN COMBINED DAYS. MY CONCERN ASIDE FROM HAVING MY NEW VEHICLE REPAINTED IS THAT IF THEIR AUTOMATED ASSEMBLY PROCESS CAUSED THIS DEFECT WHAT OTHER DEFECTS MIGHT HAVE BEEN CAUSED AT THE SAME TIME AND HAVE NOT BEEN IDENTIFIED. HOW DID THIS VEHICLE PASS ACURA'S QUALITY CONTROL? WHAT COULD BE THE CONSEQUENCE OF THESE POTENTIAL DEFECTS. ACURA HAS DONE NOTHING TO EXPLAIN OR DETERMINE IF THERE COULD BE OTHER ISSUES THAT MIGHT EFFECT THE SAFETY OR LONGEVITY OF THE VEHICLE. THEY DID NOT EVEN ENGINEER THE SOLUTION THEMSELVES, THEY HAD A LOCAL BODY SHOP DETERMINE HOW TO RELOCATE THE INCORRECTLY INSTALLED PARTS.. I HAVE FILED A FORMAL COMPLAINT WITH ACURA CUSTOMER RELATIONS AND THEY HAVE REFUSED TO PROVIDE A WRITTEN RESPONSE OR A DETAILED WRITTEN EXPLANATION OF THE PROPOSED WORK TO BE DONE. THE CUSTOMER RELATIONS DEPARTMENT SHOULD BE CALLED ACURA DEFENSE DEPARTMENT. I HAD HOPED THAT THE NUMEROUS COMPLAINTS FILED ON THIS SITE AND ELSEWHERE REGARDING THE 2014 MDX ASSEMBLY PROBLEMS WOULD BE RESOLVED IN THE 2015 MODEL. NO SUCH LUCK. BUYER BEWARE UNLESS YOU ARE READY TO HAVE YOUR BRAND NEW MDX REPAINTED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650097October 26, 2014
VISIBILITY/WIPER
FIRST USE MOVING VISOR TO DRIVER- SIDE WINDOW, VISOR BROKE LOOSE DROPPING TO BLOCK ROAD VIEW WHILE DANGLING FROM POWER CORD. STARTLED DRIVER WHILE BLOCKED VIEW CAUSED LOSS OF CONTROL TO MEDIAN WHILE TRAFFIC AVOIDED ACCIDENT BY SWERVING TO SHOULDER. PASSENGER SIDE VISOR SIMILARLY FAILED ON FIRST USE TWO DAYS LATER. THIS DEFECT IS GOING TO KILL SOMEONE IF NOT RECALLED AND CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648780October 20, 2014
POWER TRAIN
THE ACURA MDX 2015 CAN BE TURNED OFF WHILE IN DRIVE AND THE CAR ROLLS BACKWARDS AS IF IN THE NEUTRAL POSITION. PULL INTO A PARKING SPACE AND FORGET TO PUT THE CAR IN PARK, BUT PUSH THE ENGINE START BUTTON TO TURN OFF THE CAR. THE CAR WILL ROLL BACKWARDS. THE CAR DOES NOT LOCK INTO PLACE. THIS IS A SERIOUS SAFETY CONCERN IF A PERSON WAS BEHIND THE CAR THEY WOULD GET RUN OVER. THE ACURA CORPORATE OFFICE TOOK THE INFORMATION AND TOLD ME TO CALL THE DEALER. THE DEALER SAID THAT THIS IS A KNOWN FEATURE OF THE NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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