Acura MDX Complaints (2016)

377 consumer complaints on file.

#10934049December 9, 2016
POWER TRAIN
WHILE IN TRANSIT WITH JUST 15000 MILES ON THE CAR THE TRANSMISSION SYSTEM PROBLEM LIGHT ILLUMINATED. CAR WAS IMMEDIATELY TAKEN TO DEALER. THIS VEHICLE HAS A CENTER CONSOLE PUSH BUTTON CONTROL FOR THE TRANSMISSION. THE DEALER SAID THAT THERE WAS RESIDUE IN THE CONTROLLER MOST LIKELY DUE TO A SPILLED DRINK. THE CONTROLLER WOULD NEED TO BE REPLACED AND IT WOULD NOT BE COVERED UNDER WARRANTY. TO THE BEST OF OUR KNOWLEDGE WE SPILLED NO DRINKS ON THE CONTROLLER. HOWEVER, WHAT A POOR DESIGN. THE DRINK HOLDERS ARE RIGHT NEXT TO THE CONTROLLER! COULD A SPILLED DRINK CAUSE THE TRANSMISSION TO LOCK UP BASED ON THIS DESIGN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928282November 28, 2016
ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON CITY STREET IN TRAFFIC AT ABOUT 20 MPH. ALL WARNING LIGHTS CAME ON. INDIVIDUAL FAILURE ALERTS FLASHED ON NAVIGATION SCREEN. CONTINUED 2 MILES TO DESTINATION AND TURNED OFF IGNITION. RETURNED 2 HOURS LATER AND EVERYTHING WAS BACK TO NORMAL. TOOK CAR TO DEALER AND WAS TOLD THEY COULD FIND NOTHING WRONG. CONTACTED ACURA CORPORATE AND THEY SAID IT WAS UP TO THE DEALER! RESEARCH SHOWS OTHERS HAVE HAD THE SAME PROBLEM BUT IN SOME CASES WITH HIGHWAY SPEEDS THE CAR ALSO SUDDENLY DROPPED SPEED. OBVIOUSLY, THIS COULD BE VERY DANGEROUS. THE ISSUE IS CLEARLY AN INTERMITTENT BUG, PROBABLY SOFTWARE. RATHER THAN DO THEIR JOB AND TRY TO RECREATE IT AT THEIR LABS, ACURA IS JUST WAITING UNTIL THERE IS A LUCKY HIT ON THE PROBLEM OR AN ACCIDENT BEFORE RESPONDING. CLEARLY THIS IS A TOUGH PROBLEM BUT THAT IS EXACTLY WHY THE "STANDARD" METHODOLOGY ISN'T SUFFICIENT. I GUESS THE ONLY RESPONSE FOR A USER IS TO NOT EVER BUY AN ACURA AGAIN. THAT WILL BE MY SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925626November 12, 2016
UNKNOWN OR OTHER
TRANSMISSION - CAR LURCHES AT LOW SPEEDS AND HESITATES WHEN YOU TRY TO START OFF FROM A STOP. I PURCHASED A 2016 ACURA MDX FROM JAY WOLFE HONDA IN KANSAS CITY, MO AND SO FAR MY TOTAL OVERALL EXPERIENCE IS A "0" I HAVE HAD MY CAR IN THE SHOP FOR ABOUT 20% OF THE TIME I HAVE OWNED IT AND MY LAST REPAIR WAS TO REPLACE THE TRANSMISSION WITH 10,000 MILES ON THE VEHICLE! IT STILL SHIFTS JERKY AT LOW SPEED BUT I HAVEN'T TAKEN THE CAR BACK BECAUSE I AM GOING TO PURSUE THE LEMON LAW AND/OR ACURA ARBITRATION. I HAD A LOUD NOISE IN THE REAR END, AFTER THEY REPLACED THE STRUTS (AFTER 3 REPAIR ATTEMPTS) AND IT IS BETTER. THERE ARE 3 SERVICE BULLETINS OUT THERE FOR THOSE OF YOU WHO WANT TO TRY THEM TSB NO 16-035 REPLACE REAR SUSPENSION DAMPERS AND REAR UPPER MOUNT BUSHINGS. TSB NO 15-039 REPLACE TRANSMISSION END COVER GASKETS TSB NO 15-054 SOFTWARE UPDATE IN POWERTRAIN AND TRANSMISSION CONTROL MODULES. I CALLED ACURA AND NONE OF THESE WERE LINKED TO MY SPECIFIC VEHICLE VIN #. HAD THEY REPLACED THE GASKETS, I MAY NOT HAVE HAD A FLUID LEAK WHICH SUPPOSEDLY CAUSED THE TRANSMISSION REPLACEMENT. THE MODULE UPDATE IS SUPPOSED TO CORRECT THE SHIFTING - THAT IS QUESTIONABLE. THE REAR END WORK DID HELP THE NOISE IN THE REAR END. I COULD CONTINUE WITH MINOR DETAIL ISSUED BUT SUFFICE TO SAY I WOULD NOT PURCHASE NOR WOULD I RECOMMEND ANYONE TO PURCHASE AN ACURA MDX!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919853October 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE PARKING THE VEHICLE AND APPLYING THE BRAKE PEDAL, THE VEHICLE CONTINUED TO MOVE FORWARD. THE CONTACT SHIFTED THE VEHICLE INTO REVERSE AND THE VEHICLE ROLLED BACKWARDS OUT OF THE GARAGE WHILE THE BRAKE PEDAL WAS STILL BEING DEPRESSED. THE CONTACT COULD NOT STOP THE VEHICLE. THE VEHICLE MOVED INTO THE STREET UNTIL THE CONTACT PRESSED THE START/STOP IGNITION BUTTON WHILE STILL APPLYING THE BRAKES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE ISSUE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 5,000. UPDATED 06/01/17*LJ UPDATED 09/07/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910814September 30, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
NOTHING BUT TROUBLE SINCE I BOUGHT IT. PURCHASED JAN 2016. HAS REPLACED --- NAVIGATION, AMPLIFIER & FUEL PUMP!!! OWNED 2016 MDX FOR LESS THAN A WEEK- VEHICLE JOLTS FORWARD-GIVES ITSELF EXTRA GAS EVEN WHEN YOUR FOOT IS ON THE BRAKE! TRANSMISSION NOT SMOOTH. BEEN IN FOR SERVICE OVER 40 DAYS NOW (TOTAL). HESITATES SOMETIMES- WAS STUCK AT 15 MPH FOR A FEW MINUTES. RADIO GOES UNRESPONSIVE- NO BUTTONS WORK GETS STUCK AT STATION/VOL CAN'T TURN OFF EITHER. NAVIGATION DIED- TURNED OFF, THEN FLICKERED(WAS REPLACED) . SPEAKERS WENT FLAT- AMPLIFIER DIED (WAS REPLACED). THE ENGINE IDLE FEATURE DOESN'T WORK RIGHT. IT DOESN'T KEEP MY SAMSUNG PHONE CHARGED. I'VE TRIED MULTIPLE CORDS INCLUDING THE ORIGINAL ONE THAT CAME WITH PHONE. ACURALINK DOESN'T ALWAYS WORK EITHER. I SENT A DESTINATION BUT IT DOESN'T SHOW UP FOR A FEW HOURS OR DAYS! IT TWEETS NOW. THE WINDOW NOW SQUEAKS (NO, IT IS NOT TINTED OR ANYTHING). IT MAKES A STRANGE DRIPPING NOISE WHEN YOU TURN IT OFF. IT EATS GAS! I FILL IT UP AND IT'S GONE IN A BLINK..NOT THE APPROPRIATE MILES. IT BEEPS LOUDLY AND BLINKS THAT THERE IS AN OBJECT APPROACHING FOR NO REASON- NO ONE/THING THERE- NOTHING MOVING. IT HAS A MIND OF IT'S OWN. I'VE BEEN A LOYAL HONDA/ACURA OWNER FOR OVER 18 YEARS AND THEY HAVE NOT HELPED. WHEN THEY REPLACED THE NAVI THEY SAID THEY'D GIVE ME $500 FOR MY TROUBLE- BUT DIDN'T ANYWAY. THEY SAY THERE IS NOTHING WRONG WITH IT-- BUT JUST MONDAY SAID IT NEEDS A NEW FUEL PUMP BUT IS "SO NEW" THEY DON'T HAVE ONE SO IT HAD TO BE ORDERED. DISGRACEFUL. I ASKED FOR IT TO BE REPLACED- WAS DENIED. ACURA CLIENT REP SAYS- "AT THIS TIME THERE IS NOTHING WE CAN DO" I HAVE A SPINAL CONDITION AND THE JOLTING HURTS ME GREATLY. SOMEDAYS I CAN'T DRIVE MY BRAND NEW VEHICLE BC I CANT TAKE THE PAIN. THEY DON'T CARE. THEY DON'T STAND BEHIND THEIR PRODUCT EITHER. HIGHLY DISAPPOINTED IN VEHICLE AND COMPANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909783September 26, 2016
POWER TRAIN
THERE IS NO WAY TO PLACE THE CAR IN NEUTRAL WITHOUT TURNING THE ENGINE ON. TODAY I WAS AT A GAS STATION WHEN A FUEL PUMP MALFUNCTIONED AND THERE WAS A FUEL SPILL THAT NEEDED TO BE CLEANED. THE PROCEDURE WAS TO MOVE THE CAR WITHOUT TURNING ON THE ENGINE SO THEY CAN ACCESS THE AREA TO CLEAN UP THE SPILL. AFTER SPEAKING TO MY LOCAL DEALER AND TO THE MAIN CONTACT PHONE NUMBER FOR HONDA NORTH AMERICA, THERE IS NO WAY TO GET THE CAR IN NEUTRAL WITHOUT THE ENGINE BEING ON. THIS CAUSED A SIGNIFICANT DELAY IN GETTING MY CAR MOVED SINCE A TOW TRUCK WITH A DOLLY WAS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893785August 7, 2016
POWER TRAIN
AS I DRIVE MY CAR I EXPERIENCE VERY STRANGE BEHAVIOR FROM MY 9 SPEED TRANSMISSION. IT OCCURS BOTH WHILE ACCELERATING AND DECELERATING. DURING DECELERATION: (1) BY ONLY TAKING YOUR FOOT OFF THE GAS TO DECELERATE CREATES TRANSMISSION CONFUSION (THE CAR DOESN'T KNOW WHICH GEAR TO BE IN), WHICH CAN CAUSE THE CAR TO LUNG FORWARD OR JERK BACKWARD (2) THIS ALSO MAKES IT HARD TO STOP, REQUIRING LOTS OF EXTRA BRAKE PRESSURE. DURING ACCELERATION THE CAR CAN FEEL UNRESPONSIVE, WHICH CAN PROVE SCARY WHEN PULLING OUT INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892606August 2, 2016
POWER TRAIN
WE PURCHASED A 2016 ACURA MDX WITH SH-AWD. WITHIN THE FIRST FEW WEEKS WE NOTICED THE TRANSMISSION SHIFTS WERE JERKY AND ERRATIC. MOST OF THE PROBLEMS OCCURRED WHEN DRIVING BLOW 40 MPH. THE VEHICLE ALSO LUNGES FORWARD UNEXPECTEDLY WHEN DECELERATING WHILE YOUR FOOT IS OFF THE GAS PEDAL. IT FEELS AS IF THE CAR DOWNSHIFTS AND YOU GET SOME UNEXPECTED ACCELERATING. WE HAD ISSUES WITH THE TRANSMISSION SINCE THE FIRST FEW WEEKS, THE DEALERSHIP KEPT SAYING THAT IT IS AN 'ADAPTIVE TRANSMISSION' AND WILL GET BETTER AFTER TIME. AFTER A FEW MONTHS, THINGS ONLY GOT WORSE. THE TRANSMISSION WOULD MAKE A LOUD METAL ON METAL NOISE WHEN STARTING THE CAR UP. THE VEHICLE WAS IN THE DEALERSHIP FOR ALMOST 3 WEEKS BEFORE THEY COULD IDENTIFY AND FIX THE PROBLEM. THEY ENDED UP REPLACING THE ENTIRE TRANSMISSION DECEMBER 2015 AND WE HAD TO GO BACK TO HAVE THE TRANSMISSION ADJUSTED AS IT WAS SHIFTING SO HARD THAT YOU WOULD HEAR A CLUNK. THE VEHICLE HAS NEVER BEEN THE SAME AND IT DOES NOT FEEL SAFE TO DRIVE, ESPECIALLY IN THE WINTER. WE ARE VERY CAREFUL WHEN COMING TO A STOP BECAUSE YOU NEVER KNOW IF IT WILL SUDDENLY LUNGE FORWARD. NOW 8 MONTHS AFTER HAVING THE TRANSMISSION REPLACED, THE SAME NOISE IS COMING BACK. THE CAR IS BACK IN THE DEALERSHIP AND THEY WERE ABLE TO REPLICATE THE SOUND AGAIN. HOWEVER, NOW THEY ARE TELLING US THAT IT'S A CHARACTERISTIC OF THE TRANSMISSION AND THAT 40-50% OF ALL MDX'S WITH THE 9 SPEED AUTO WILL DEVELOP THIS NOISE! THEY SAY IT IS DUE TO THE FLUID BUILDING UP AT THE BOTTOM OF THE TRANSMISSION AND WHEN IT STARTS UP THE FLUID GETS PUSHED THROUGH ALL THE GEARS. IT SOUNDS MORE LIKE METAL ON METAL TO ME AND WHY WAS THE NOISE NOT THERE PRIOR AND ALWAYS DEVELOPS AFTER 6-8 MONTHS? I HAVE NOT SEEN ANYTHING ONLINE REGARDING THIS NOISE THAT SUPPOSEDLY OCCURS TO 40-50% OF MDXS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887999July 24, 2016
ENGINE
WE TOOK A TEST DRIVE LOCALLY AROUND THE DEALER ON CITY STREETS AND DROVE MOSTLY UNDER 35 MILES PER HOUR. LATER THAT DAY WE TOOK DELIVERY OF OUR NEW 2016 ACURA MDX. AS WE STARTED DRIVING IT WE EXPERIENCED PROBLEMS WITH SHIFTING. IT WAS ABNORMAL JERKING AND HESITATING AT SPEEDS BETWEEN 10-55MPH. IT WOULD SHIFT THROUGH GEARS RANDOMLY. SO MUCH JERKING AND HESITATING THAT MY FAMILY COMPLAINS OF JOLTS TO THEIR BODY. I HAVE TAKEN MY CAR IN SEVERAL TIMES AND THEY INSIST THAT THIS IS NORMAL TO DUE 9 SPEED OPERATION. THE ONLY WAY THAT I AM DRIVING THE CAR SMOOTHLY IS BY BABYING THE PEDAL. I DO NOT FEEL SAFE AND DO NOT FEEL CONFIDENT IN DRIVING IT. YOU WOULD HIT THE ACCELERATOR THE CAR WILL HESISTATE BEFORE THE CAR GOES FORWARD. THE BUTTONS WHILE BEING A COOL NEW FEATURE PRESENTS A SAFETY PROBLEM BECAUSE YOU HAVE TO LOOK DOWN AND FREQUENTLY CANNOT ENGAGE IN THE PROPER GEAR. IF YOU NEED TO GO FAST OR EVER GET CHASED?? THEN YOU CAN'T DO SO IN A QUICK MANNER! CAR NOW HAS 9800 MILES AND THIS PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882333July 3, 2016
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WE BOUGHT A BRAND NEW 2016 ACURA MDX MODEL AND WITHIN FEW MONTHS, STARTED HAVING TRANSMISSION PROBLEMS. THE CAR WOULD START STALLING IN THE MIDDLE OF THE ROAD AND COULD NOT ACCELERATE TO PICK UP SPEED. THIS HAPPENED IN A MAJOR HIGHWAY WHEN IT SUDDENLY STALLED AND COULD NOT PICK UP SPEED. FELT LIKE HAVING NO CONTROL OF CAR SPEED. THE D LETTER ON DASHBOARD STARTED FLASHING AND ALSO SHOWED BLIND SPOT MONITOR REPORT FAILURES. TOOK THE CAR TO DEALER FIRST TIME AND THEY COULD NOT FIND ANYTHING AND SAID IT SHOULD NOT HAPPEN AGAIN. THE SECOND TIME HAPPENED IN A SHORT PERIOD OF TIME. TOOK IT TO DEALER AND HE SAID ITS FIXED AND KEPT CAR FOR FEW DAYS. WITHIN VERY FEW DAYS THE PROBLEM HAPPENED AGAIN. APART FROM THIS, THE CAR WHEN PUT IN DRIVE FROM PARK WOULD START GOING BACKWARDS WITH LITTLE UPHILL WHICH ALMOST GOT ME IN AN ACCIDENT ON THE HIGHWAY. I FELT VERY UNSAFE TO DRIVE THE CAR ON A HIGHWAY DUE TO THESE SAFETY CONCERNS AS THERE WAS A POTENTIAL FOR ACCIDENTS AND INJURY TO SOME ONE. WE DEMONSTRATED THIS TO DEALER THE THIRD TIME. WE CALLED CLIENT SERVICES OF ACURA MANUFACTURER AND OPENED A CASE. THE REGIONAL MANAGER MENTIONED THEY WILL LOOK INTO THE ISSUES. WE HAD A LONG ROAD TRIP PLANNED AND WE WERE DEPENDENT ON THIS CAR AS IT WAS A FAMILY CAR BUT FELT VERY UNSAFE. THE CLIENT SERVICES OF ACURA HAD COMPLETE LACK OF EMPATHY AND WAS UNWILLING TO DO ANYTHING. HE KEPT STRESSING THAT WE NEED TO PICK UP THE CAR AND RETURN THE LOANER CAR ALTHOUGH WE HIGHLIGHTED THE SAFETY CONCERNS. WE ARE COMPLETELY DISAPPOINTED WITH ACURA AND STILL FEEL UNSAFE WITH THE CAR NOT KNOWING WHAT WILL HAPPEN NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876249June 23, 2016
POWER TRAIN
I HAVE PURCHASED THE VEHICLE ON 3/23/16 AND FROM DAY ONE I HAVE BEEN HAVING ISSUES WITH THE TRANSMISSION. WHEN I COME TO A STOP AND WAIT FOR ONCOMING TRAFFIC TO GIVE ME CHANCE TO CROSS THE STREET. WHEN I FINALLY GET THE CHANCE TO CROSS I PRESS THE GAS PEDAL AND THE CAR JUST DOES NOT WANT TO GO, IT STALLS. SAME ISSUE WHEN GETTING ON THE HIGHWAY WAITING FOR A CHANCE TO GET IN BUT THE CAR DOES NOT WANT TO. IT IS AN SAFETY ISSUE FOR EVERYONE BECAUSE I DO NOT KNOW IF THE CAR WILL RESPOND AND IF IT DOES NOT I CAN CAUSE OTHER VEHICLES TO CRASH INTO MINE. ANOTHER ISSUE JUST CAME OUT YESTERDAY I JUST GOT HOME AND WAS PARKING THE CAR ON MY PARKING LOT WHICH IS FLAT. WHILE PARKING AND SHIFTING FROM REVERSE TO DRIVE THE CAR JUST WOULD NOT MOVE FORWARD AT ALL AND A LIGHT CAME OUT SHIFT TO PARK SO I DID AND THEN WHEN I SHIFTED TO REVERSE THE CAR WOULD ACCELERATE RAPIDLY. I HAVE THAT SEVERAL TIMES AND EVERY TIME WOULD DO THE SAME DID NOT GO FORWARD AT ALL AND REVERSE RAPIDLY. I HAVE RECORDED THE WHOLE ISSUE ON MY PHONE AND BROUGHT IT TO THE DEALER. THEY HAVE TOLD ME THAT THEY NEVER HAVE SEEN THIS PROBLEM AND THEY WILL STAY WITH MY NEW CAR FOR ABOUT ONE WEEK. SOMETHING SHOULD BE DONE WITH TRANSMISSION ISSUE BEFORE ANYONE GETS INJURED OR KILLED. DEFINITELY DID NOT EXPECT THAT FROM A $54,000 LUXURY SUV. I HAD TRADED MY 2009 ACURA MDX FOR THIS HUGE PROBLEM, WHAT A MISTAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873977June 13, 2016
ENGINE, POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870647May 24, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
AT 1300 MILES. VEHICLE EXHIBITED A CONDITION WHERE THE ENTIRE ELECTRICAL SYSTEM FAILED, TRIGGERING ALERTS FOR EVERY SYSTEM. EMISSIONS, STABILITY, EVERY SAFETY FUNCTION, BRAKES, STEERING. VEHICLE WENT INTO SOME KIND OF FAILSAFE MODE WHERE THE TRANSMISSION DID NOT SHIFT WELL AT ALL, AND THE CAR WAS BARELY DRIVABLE. VEHICLE DID THIS TWICE OVER A WEEKEND. TOOK IT TO ACURA, AND AFTER AN ANALYSIS THEY BLAMED "BAD GAS." THIS IS AN EXCUSE AS THE VEHICLE ONLY HAD 1300 MILES ON IT AND HAD ONLY HAD 2 FILL UPS, AND BOTH WERE WITH TOP TIER PREMIUM GASOLINE. IN ADDITION, I DO NOT BELIEVE SOME "BAD" GAS SHOULD CAUSE THE ENTIRE VEHICLE TO GO COMPLETELY HAYWIRE SHUTTING EVERY SYSTEM OFF. THIS SEEMS TO BE A MAJOR FLAW IF SO. HOWEVER, AS I DON'T BELIEVE THE ANALYSIS THAT IT WAS "BAD GAS", I THINK ACURA HANDLED THE SITUATION WRONG AND IS SIMPLY USING AN EXCUSE RATHER THEN DETERMINING WHY SOME SORT OF ELECTRICAL CONDITION CAUSED THIS MASSIVE FAILURE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854355April 8, 2016
AIR BAGS, VISIBILITY/WIPER
BRAND NEW ACURA MDX 2016 WAS PURCHASED FROM WEIR CANYON ACURA HONDA IN ANAHEIM, CALIFORNIA ON MARCH 18TH 3/18/2016. IT HAS 40K BUMPER TO BUMPER WARRANTY PER PAPERWORK AND DEALER PLUS PURCHASED EXTENDED 100,000 8-YEAR WARRANTY FOR ANY DEFECTS, ETC. AGAIN BUMPER TO BUMPER. WITHIN ONE WEEK ON 3/25/2016 WITHIN ONLY 190 MILES ON THE ODOMETER ON THIS BRAND NEW $60K VEHICLE GLASS WINDSHIELD DEFECT WAS NOTICED WITH CRACKING DESPITE NOT SEEING OR HEARING ANYTHING HIT THE WINDSHIELD. IT WAS DRIVEN ON CALIFORNIA FREEWAY HOME FROM ANAHEIM TO NORTH SAN DIEGO COUNTY (120 MILES.) UPON NOTICING THE DEFECT THE DEALER WAS CONTACTED BUT THEY SAID ANYTHING CAN HIT THE GLASS AND SAID WILL DO NOTHING ABOUT IT. (CONTACTED ELI SALES MANAGER AND PAUL SWIM GENERAL MANAGER OF WEIR CANYON HONDA ACURA) THEN PERFORMED A SEARCH ON THE INTERNET AND NOTICED MANY OTHER ACURA OWNERS HAVE GLASS BREAKAGE AND CRACKING ISSUES AND THERE ARE BLOGS AND ENTRIES FROM ACURA OWNERS ON THE INTERNET'S GOOGLE SEARCH OF ACURA GLASS CRACKING BREAKAGE AND IT SEEMS TO BE A COMMON TREND. SO I PROCEEDED TO CONTACT DEALER AGAIN TO DISCUSS IT SOME MORE WITH THE DEALER AND EXPLAINED TO THEM THIS IS BRAND NEW VEHICLE PURCHASED WITH NEW AUTO WARRANTY PLUS ADDITIONAL $3000 EXTENDED WARRANTY FROM YOUR DEALERSHIP SO WHY ARE YOU NOT PERFORMING CUSTOMER CARE AND CARE ABOUT DEFECT IN YOUR VEHICLE'S SAFETY COMPONENT (WINDSHIELD) BUT THEY HUNG UP THE PHONE OR USED PROFANITY WHEN CALLED BACK. PAUL SWIM GENERAL MANAGER EVEN COMMENTED THAT EVEN ONE OF HIS OWN LOANER DEALERSHIP VEHICLES HAS A CRACK BREAK ON THE WINDSHIELD GLASS DESPITE BEING NEW. OPENED CASE WITH ACURA HEADQUARTERS IN TORRANCE CA ON 3/29/16 CASE# 4559849 BUT TALKING TO THEIR MANAGER (JUAN) AND DISTRICT MANAGER THEY REFUSED TO BE ACCOUNTABLE AND IGNORED COMPLAINT AS WELL. THE FRONT WINDSHIELD IS BASICALLY WEAK FRAGILE AND UNABLE TO PROVIDE REASONABLE SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839808March 4, 2016
SERVICE BRAKES
BRAKES ARE TOO SOFT. MAIN BRAKE PUMP HAS BEEN CHANGED IN FEW DAYS AFTER DELIVERY. STILL BRAKES ARE SOFT AND HAVE LONG RANGE FOR PEDAL TO GO DOWN. KIND OF DO NOT FEEL THE RESISTANCE. VERY UNCOMFORTABLE AND DO NOT FEEL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838573February 26, 2016
POWER TRAIN
TRANSMISSION FAILED CAUSING ENGINE TO OVERHEAT. THIS 9 SPEED TRANSMISSION HAS A FLUID HEATER IN IT THAT HAS RADIATOR WATER SUPPLIED TO IT. CAR WAS NOT SHIFTING CORRECTLY AND MAKING A BEEPING NOISE AT 20 TO 25 MPH. CAR WAS TAKEN TO DEAL ON 2/13/16 WITH 5,635 MILES THEY TEST DROVE AND SAID THEY COULD NOT FIND ANYTHING WRONG. SAME ISSUES DRIVING HOME FROM DEALER. WHILE DRIVING CAR ON 2/23/2016 WITH APPOX. 6700 MILES ENGINE LIGHT CAME ON , SMOKE FROM UNDER HOOD, DISPLAY SAID ENGINE OVERHEATED AND APPOX. 1 QUART OF LIGHT BLUE FLUID LEAKED OUT FROM UNDER CAR. TOWED TO DEALER, THEY SAID TRANSMISSION HEATER(NOT COOLER) RUPTURED, CAUSING THE TRANSMISSION FLUID AND ENGINE COOLANT TO MIX AND THIS IS WHAT CAUSED OVERHEATING. TTHEY ARE ORDERING A NEW TRANSMISSION WITH AT LEAST ONE WEEK DOWN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838644February 26, 2016
AIR BAGS
WENT FOR A CAR WASH AND WHEN THEY VACUUMED OR REMOVED THE WEATHER TECH FLOOR MATS THE SENSOR WAS DAMAGED. MOST ANYTHING THAT GOES BELOW THE SEAT CAN BREAK OR DAMAGE THE SENSOR RIBBON WIRE. IT IS COMPLETELY EXPOSED ON THE SEAT FRAME WITH NO PROTECTION. THE ACURA COST TO REPAIR FOR PARTS AND LABOR IS $993.42 PLUS TAX. "THIS REPAIR IS NOT UNDER WARRANTY SINCE IT WAS BROKEN, ONLY MANUFACTURES DEFECTS ARE COVERED UNDER WARRANTY."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837273February 19, 2016
UNKNOWN OR OTHER
I'VE 2016 MDX TAKEN (DELIVERY DATE)10/12/2015, ON 2/16/2016 WHILE I WAS DRIVING AT 5:15 PM SUDDENLY SHUT OFF AND WOULD NOT RESTART. ALL WARNING LIGHTS WERE DISPLAYED ON THE DASH BOARD LIKE BRAKE PROBLEM, EMISSION PROBLEM. VSA PROBLEM ETC. SO VEHICLE WAS TOWED TO DEALER ON SAME DAY AT 8 PM. IT WAS DETERMINED THAT FLOORS WERE SOAKED WITH WATER DRIVER AND PASSENGER SIDE BUT THERE WAS SOME FEW RAIN WATER DROPS THAT NOTICED IN THE CAR DUE TO THE SUNROOF/MOON ROOF ISSUE THAT ALSO REPORTED TO THEM. I DON'T THINK THIS ISSUE IS BECAUSE OF THE WATER THERE WOULD BE SOME ISSUE THAT MIGHT HAVE EFFECTED SO JUST WANT TO REPORT THIS. DEALER REPORTED THAT ALLOWED VEHICLE TO 2 SIT FOR 2 DAYS AND CLEARED CODES. PERFORMED MULTIPLE TEST DRIVES AND NOTED THAT NO ISSUES HAVE REOCCURRED ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836351February 16, 2016
ELECTRONIC STABILITY CONTROL (ESC)
CAR HAS LESS THAN 3000 MILES ON IT. FOR THE LAST MONTH, THERE HAS BEEN 3 TIMES THAT THE CAR WILL NOT START. FIRST TIME IT WAS JUMPED OFF AND DRIVEN INTO THE ACURA DEALERSHIP..."WIRE TO BATTERY LOOSE". SECOND TIME THE DEALERSHIP SENT A TECHNICIAN OUT AND THE REPLACED THE BATTERY WITH A NEW ONE. THIRD TIME CAR WAS TOWED TO DEALERSHIPS AS IT COULD NOT TO BE STARTED AT ALL. THE DEALERSHIP KEPT IT FOR ALMOST TWO WEEKS AND RETUNED IT TO ME WITH THE EXPLANATION "COULD NOT FIND ANYTHING WRONG WITH THE CAR". CLEARLY THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. THE CAR IS DRIVEN 5-6 DAYS A WEEK, NO ACCESSORIES LEFT ON. NOW I AM SCARED IT WILL QUIT GOING DOWN THE HIGHWAY AND I WILL LOSE POWER BRAKES AND POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826061February 14, 2016
POWER TRAIN
I BOUGHT MY 2016 MDX ON 02/01/2016 AND WAS QUITE HAPPY WITH THE INITIAL PURCHASE. AFTER DRIVING FOR TWO DAYS I STARTED SETTING UP THE CAR'S OPTIONS, I REALIZED THAT THE CARS DRIVE SYSTEM WAS SET TO START IN SPORT MODE. I CHANGED THE OPTION TO ALLOW THE CAR TO START IN 'NORMAL' MODE PERMANENTLY AND THAT'S WHEN I STARTED TO FEEL THE PROBLEM. THERE IS A NOTICEABLE 2 - 3 SECOND LAG AT TAKE OFF OR WHEN ATTEMPTED TO ACCELERATE FROM A REDUCED SPEED IN LOWER GEARS. A VERY UNCOMFORTABLE FEELING WHEN ATTEMPTING TO MAKE A LEFT TURN WHEN YOU HAVE ONCOMING TRAFFIC AND THE CAR FALLS TO ENGAGE AFTER YOU MAKE THE COMMITMENT TO DRIVE. I WAITED A FEW DAYS TO SEE IF THIS WAS JUST A KINK THAT WOULD GO AWAY SINCE THE CAR WAS NEW. NO SUCH LUCK. I TOOK THE CAR TO THE DEALER AND THEY SAID EVERYTHING WAS FINE. I ASKED ABOUT THE LAG AND THEY SAID IT IS NORMAL OPERATIONAL PART OF THE CAR. APPARENTLY THIS IS A KNOWN ISSUE WITH THE CAR FOR WHICH THEY DON'T THINK IT IS WORTH LOOKING INTO. THE SALESMAN ACTUALLY TOLD ME HE HAS THE SAME MODEL AND IT'S JUST SOMETHING YOU HAVE TO GET USED TO. I GUESS THIS WILL ONLY BE ADDRESSED WHEN SOMEONE GETS KILLED MAKING A TURN AND DON'T GET THE POWER THEY EXPECT. I HAD THIS ISSUE IN A NEW 2007 CAMRY I BOUGHT A FEW YEARS AGO AND THEY WERE ABLE TO GET IT FIXED WITH AN UPDATE TO THE COMPUTER SYSTEM ON BOARD. I DON'T KNOW WHY ACURA HAS TAKEN THIS STANCE AND HOPE YOU GUYS CAN GET THEM TO ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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