Acura MDX Complaints (2017)

268 consumer complaints on file.

#11128347September 9, 2018
ENGINE
YESTERDAY WHILE STOPPED A LIGHT, THE MDX REFUSED TO MOVE ONCE I TOOK MY FOOT OFF THE BREAK. THE ENGINE BECAME VERY LOUD AND 'EMISSIONS SYSTEM PROBLEM' AND 'BRAKE PARKING PROBLEM' APPEARED ON THE DASHBOARD. THE TRUNK OPENED BUT WDNT CLOSE AUTOMATICALLY. I HAD TO HAVE THE VEHICLE TOWED TO THE DEALER. THE VEHICLE HAD ISSUES STAYING IN NEUTRAL AND WOULD IMMEDIATELY REVERT BACK TO PARK. THE TOWING COMPANY HAD ME CONTINUOUSLY HOLD IT IN NEUTRAL IN ORDER TO GET IT ON THE FLAT BED. IT TOOK 45 MINS TO FINALLY GET THE VEHICLE ON THE BED. I WAS REALLY ANNOYED AS I'VE NEVER EXPERIENCED ANYTHING AS SUCH WITH MY PRIOR MDX AND WAS ON THE WAY TO MEET MY CHILDREN. WHEN WE ARRIVED AT THE DEALER, A TLX WAS TOWED AND HAD THE SAME ISSUES. THE VEHICLE SHUT DOWN AND WDNT MOVE LIKE MINE. THANK GOD I WAS NOT ON THE HIGHWAY. I HAVE COMPLAINED ABOUT THE SHIFTING OF GEARS WHEN DRIVING AND WAS TOLD IT WAS NORMAL AND THE VEHICLE WOULD EVENTUALLY CHANGE BUT IT'S ALSO STILL HAPPENING. NEEDLESS TO SAY I AM VERY DISSATISFIED AND DISAPPOINTED AND WILL NOT PURCHASE ANOTHER ACURA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128100September 7, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON AUGUST 21, 2018 I PULLED INTO A PARKING STALL, AND REALIZED I WAS NOT ALIGNED PROPERLY. I CLICKED ON REVERSE SO THAT I COULD REALIGN WITHIN MY DESIGNATED SPACE, AND THE CAR LUNGED FORWARD JUMPING THE CURB AND HITTING THE BUILDING APPROXIMATELY 4-5 FEET IN FRONT OF ME. BOTH DRIVER SIDE AIRBAGS DEPLOYED. $13,000 WORTH OF DAMAGE TO MY CAR. WITHIN THE FIRST WEEK OF GETTING THIS CAR IS 2017, I'VE HAD MANY ISSUES SUCH AS FAILURE TO START AND BRAKE WARNING LIGHT COMING ON RANDOMLY WHILE DRIVING. HAD TO HAVE THE VEHICLE TOWED AT LEAST 3X TO THE DEALER, FOR WHICH THEY COULD NOT REPLICATE THE ISSUES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11128155September 7, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
UNINTENDED ACCELERATION - WHILE COASTING, THE VEHICLE ACCELERATES ON ITS OWN UP TO 30MPH. THIS HAS OCCURRED WHILE APPROACHING TRAFFIC LIGHTS, STOP SIGNS, PARKING LOTS, CROSSWALKS AND PARKING IN THE GARAGE. THIS HAS HAPPENED ON SEVERAL OCCASIONS WITH TWO DIFFERENT DRIVERS AND EVEN THE DEALER HAS EXPERIENCED THE SAME SYMPTOMS. THE VEHICLE ALSO STALLS WHILE STOPPED IN THE ROADWAY TO TURN. ACURA SENT A REGIONAL SERVICE DIRECTOR TO TEST THE VEHICLE AND MY DRIVING SKILLS AND STATES THAT SINCE THERE ARE NO TROUBLE CODES FROM THE COMPUTER, ALL SYSTEMS ARE OPERATING AS DESIGNED. BRAKING - THE ADAPTIVE CRUISE CONTROL WILL SENSE LARGE VEHICLES IN ADJACENT LANES AND SMALL VEHICLES ON CURVES AND ABRUPTLY APPLY BRAKES. THE VEHICLE BELIEVES THESE VEHICLES ARE IN OUR LANE WHEN THEY ARE IN FACT IN THE ADJACENT LANE. WE HAVE HAD SEVERAL NEAR MISSES WHERE THE VEHICLE BEHIND US ALMOST REAR ENDED US DUE TO THE IMMEDIATE AND UNNECESSARY APPLICATION OF THE BRAKES. WE HAVE NO CONFIDENCE IN THIS VEHICLES TECHNOLOGY TO PERFORM AS INTENDED AND FEAR EVENTUALLY SOMEONE WILL BE HURT OR KILLED AS IT DOES NOT RECOGNIZE PEDESTRIANS EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122454August 26, 2018
POWER TRAIN
THE TRANSMISSION SHIFTS HARD AND ROUGH, SLIPS IN AND OUT OF GEAR AND ON TWO SEPARATE OCCASIONS (BOTH BEING ON THE FREEWAY) THE TRANSMISSION GOT STUCK AND WOULD NOT RESPOND AT ALL AND I SAT IN THE CAR COASTING AS IF THE CAR WAS IN NEUTRAL WHILE ON THE HIGHWAY. I HAVE TAKEN THE CAR IN TO ACURA 6 TIMES AND HAVE RECEIVED NO HELP AT ALL. I HAVE CONTACTED ACURA CORPORATE AND STILL RECEIVED NO HELP. I'M HIGHLY CONCERNED FOR MYSELF AND MY FAMILIES SAFETY. THIS IS NOW MY DAILY DRIVER AND THE TRANSMISSION IS ONLY GETTING WORST OVER TIME. IN REGULAR CITY STREET DRIVING, BRAKING IS SCARY BECAUSE THE TRANSMISSION ACCELERATES BEFORE IT SLOWS DOWN AND THE CAR SHIFTS DOWN SLOWLY SO BY THE TIME I ACTUALLY STOP THE CAR, THE CAR IS STILL SHIFTING DOWN. THE CAR JERKS WHEN I PRESS ON THE GAS OR WHEN I BREAK TO STOP. I'M AFRAID AN ACCIDENT IS GOING TO HAPPEN IF I HAVE TO SLAM ON THE BREAKS TO AVOID A COLLISION BECAUSE THE TRANSMISSION CAN'T DECIDE WHICH GEAR TO SHIFT INTO. ACCELERATION IS A BIG PROBLEM AS WELL. IF I'M AT A COMPLETE STOP AND PRESS THE GAS TO GO THE CAR LAGS AND THEN JOLTS INTO GEAR AND THEN JOLTS AGAIN INTO THE NEXT GEAR. I PAID A LOT OF MONEY FOR THIS CAR AND I DO NOT FEEL SAFE DRIVING IT AT ALL I'M TRULLY SCARED I'M GOING TO BE INJURED OR MAYBE WORST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121054August 20, 2018
UNKNOWN OR OTHER
THE BRAND NEW SUV (2017 ACURA MDX AWD TECH PACKAGE) HAS ABOUT 7000 MILES AND FOR THE LAST 300 MILES IT IS HAVING PROBLEMS WHICH ARE CRITICAL SAFETY ISSUES, WHEN THE GAS IS SLIGHTLY PRESSED TO INCREASE SPEED IN A MOVING VEHICLE. THIS ISSUE IS SEEN AT LEAST ONCE A DAY OR ONCE IN 2 DAYS. THE SUV HAS AUTO BRAKING FEATURE AND IT IS DEFINITELY NOT RELATED TO THAT. 1. THE CAR BRAKES BY ITSELF (SLIGHTLY SLOWING DOWN FOR 1 TO 3 SECONDS) 2. THE CAR SPEEDS UP UNEXPECTEDLY AND THEN BRAKES BY ITSELF. I TOOK IN THE CAR FEW TIMES TO THE ACURA DEALERSHIP AND THEY SAID THEY DID NOT SEE ANY ISSUES IN THE COMPUTER. SO NOW I AM VERY CONCERNED AND WORRIED TO PUT MY FAMILY IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120680August 17, 2018
UNKNOWN OR OTHER
CAR CAUGHT ON FIRE IN THE MIDDLE OF THE ROAD. I WAS INSIDE OF THE CAR WITH MY THREE KIDS, MY HUSBAND WAS DRIVING, THE CAR STARTED SMOKING, WE STOPPED IN THE MIDDLE OF THE ROAD AND EVERYBODY RAN OUT OF THE CAR AND THE CAR CAUGHT UP IN FLAMES, WE HEARD AN EXPLOSION, THE POLICE OFFICERS AND FIREFIGHTERS ARRIVED AND THEY STOPPED THE FIRE. THEY FILED A REPORT WITH CITY OF ISSAQUAH #18-09696. WE CALLED THE DEALERSHIP AND ACURA CUSTOMER RELATION AND THEY DIDN'T WANT TO GO SEE THE CAR AND CHECK WHAT CAUSED THE FIRE. FIREFIGHTER MENTIONED IT COULD HAVE STARTED IN THE ENGINE. FROM MY POINT OF VIEW, THIS WAS A MANUFACTURING DEFECT AND SHOULD BE COVERED BY THE CAR'S WARRANTY. I WOULD LIKE TO REQUEST FOR A COMPENSATION, THE MONEY SPENT ON THE CAR SO FAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120215August 15, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHEN PULLING FORWARD FROM A STOP INTO A CAR WASH, THE ZF 9-SPEED TRANSMISSION DROPPED INTO NEUTRAL WITHOUT WARNING, CAUSING THE VEHICLE TO LOSE ALL ABILITY TO MOVE FORWARD. WHEN THIS HAPPENED, ALL WARNING LIGHTS ON THE DASH ILLUMINATED, INCLUDING STABILITY CONTROL, AIRBAGS, CHECK ENGINE, LANE DEPARTURE, AND FRONTAL COLLISION SYSTEM, AND THE DIGITAL DISPLAY FLASHED THROUGH EVERY COMPONENT ON THE CAR SAYING THERE WERE SYSTEM FAILURES IN THEM ALL. THE IMMEDIATE REMEDY WAS TO STOP, PLACE THE VEHICLE IN PARK AND SHUT OFF THE ENGINE. WHEN RE-STARTED THE VEHICLE WAS ABLE TO BE DRIVEN, BUT ALL SYSTEM FAILURE LIGHTS AND WARNING LIGHTS ON THE DASH AND DIGITAL DISPLAY REMAINED ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101468June 12, 2018
UNKNOWN OR OTHER
MULTIPLE ERRORS IN SAFETY WARNING AND ACTION SYSTEMS SUCH AS THE COLLISION MITIGATION AND WARNING SYSTEM. FOR EXAMPLE, WHILE DRIVING ON A FOUR LANE HIGHWAY (UNDIVIDED, NO HEAD-ON TRAFFIC), MY VEHICLE WAS IN THE FAR-RIGHT LANE, 800-900 FEET BEHIND A TRUCK IN THE LEFT LANE. THE TRUCK BEGAN SLOWING AND MOVED INTO THE WIDE LEFT-HAND TURN LANE LEADING TO A SIGNAL CONTROLLED BY A TRAFFIC SIGNAL. WHEN I WAS ABOUT 2-300 FEET BEHIND THE TRUCK, NOW STOPPED (AWAITING A LEFT-TURN LIGHT), THE COLLISION MITIGATION SYSTEM FLASHED THE WORD 'BRAKE' IN THE HEADS-UP DISPLAY AND WENT INTO FULL BRAKING MODE TO THE LIMIT OF THE ANTI-SKID SYSTEM. THERE WAS NO OTHER TRAFFIC ON THE ROAD WITHIN 3-3500 FEET OF THE INTERSECTION. THIS HAS HAPPENED NUMEROUS TIMES WHERE THE COLLISION MITIGATION SYSTEM WENT TO FULL BRAKING WITH NO OTHER VEHICLES POSSIBLY REPRESENTING A DANGER. NUMEROUS OTHER WARNINGS OF THE SENSORS ALERT AT RANDOM. MOST RECENTLY, WHILE STOPPED AT AN INTERSECTION WITH MY FOOT ON THE BRAKE ' THE ENGINE IDLE-STOP SYSTEM WORKING (I.E., THE ENGINE WAS NOT OPERATING) ' WE RECEIVED A WARNING TO 'BRAKE' AND WARNING OF APPROACHING VEHICLES (WHICH SHOULD NOT HAPPEN). WE FREQUENTLY GET WARNINGS OF NON-EXISTENT TRAFFFIC APPROACHING FROM BEHIND WHILE SITTING IN A PARKING SLOT, TRANSMISSION IN PARK, PARKING BRAKE ON (OR OFF, BOTH). CRUISE CONTROL WAS NOT USED IN ANY OF THESE CASES. THERE ARE DOZENS OF OTHER FALSE WARNINGS, BOTH AUDIO AND VISUAL, THAT DO LITTLE MORE THAN TO TRAIN US TO IGNORE THEM, NOT A GOOD ATTRIBUTE OF ANY WARNING SYSTEM. BACKUP COLLISION SENSORS FREQUENTLY ALERT TO HAZARDS WHICH CANNOT BE SEEN: I'VE ACTUALLY SHUT DOWN THE ENGINE, GET OUT AND LOOKED TO SEE IF SOMETHING LIKE A SHOPPING CART MIGHT HAVE ROLLED INTO THE VEHICLE'S PATH, ONLY TO FIND NOTHING WHATSOEVER BEHIND THE VEHICLE. WARNINGS ARE BOTH IN VISUAL (WORD/GRAPHICS) AND AUDIO FORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100193June 6, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WE HAVE EXPERIENCED MANY ISSUES WITH OUR 2017 MDX SH-AWD. ON A COLD START WHEN SHIFTING FROM FIRST TO SECOND GEAR THERE IS A SUDDEN LURCH HARD SHIFT. ONCE WARM THIS IS STILL PRESENT BUT NOT AS PRONOUNCED. THE TRANSMISSION SEEMS TO SLIP THROUGH GEARS AND HAVE SUDDEN DOWNSHIFTS THAT DECELERATE THE CAR OR THE VEHICLE WILL LURCH FORWARD WITHOUT HAVING YOUR FOOT ON THE GAS AS IT SHIFTS ITSELF INTO A DIFFERENT GEAR. WHEN TRYING TO 'PUNCH IT' AND ACCELERATE QUICKLY IT WILL OFTEN HESITATE TO GO INTO THE CORRECT GEAR THEN SUDDENLY REV HIGH AS IT SPEEDS UP. HUNTING UP AND DOWN THROUGH GEARS WHILE STAYING AT A CONSTANT SPEED. THE NAVIGATION SYSTEM IS EXTREMELY SLOW TO COME UP AND RESPOND TO INPUTS WHEN THE CAR IS STARTED. ACURA HAS CLAIMED THIS IS DUE TO CELL PHONE BLUETOOTH INTERFERENCE. COLLISION MITIGATION SYSTEM HAS ENGAGED TWICE. THE FIRST TIME BY HUSBAND WAS IN A PARKINGLOT DRIVING THROUGH A ROW LOOKING FOR A SPOT TO PARK. THE CAR SLAMMED ON THE BREAKS WITH NO CARS IN HIS PATH AND NEARLY CAUSED THE CAR BEHIND HIM TO REAR END HIM. THE SECOND TIME I WAS APPROACHING A STOP LIGHT TO TURN RIGHT, THERE WAS A VEHICHLE IN FRONT OF ME BUT THE DISTANCE I WAS STOPING FROM THE REAR OF THAT VEHICHLE WAS NOT AN ABNORMAL OR ALARMING DISTANCE. THE BRAKES LOCKED UP WITH LIGHTS FLASHING ON THE DASH AND AN AWFUL GRINDING NOISE COMING FROM BENEATH THE CAR. ON ONE OCCASION FROM A PARKED POSITION IT WOULD NOT ALLOW US TO ENGAGE IT IN DRIVE. IT FLASHED "SHIFT TO PARK" ON THE DASH. IT TOOK THREE ATTEMPTS TO GET IT TO GO IN TO DRIVE. THE REAR HATCH HYDROLICS HAD TO BE REPLACED WITHIN THE FIRST 6 MONTHS AS THE POWER LIFTGATE STOPPED WORKING. ONE OF THE TWO KEY FOBS ALSO WENT OUT ON US IN THE FIRST 6 MONTHS, REPLACING THE BATTERY DID NOTHING AND THE WHOLE FOB NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099968June 5, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
SUDDEN UNEXPECTED BREAKING OF VEHICLE. THE VEHICLES COLLISION AVOIDANCE SYSTEM KICKED IN AND BREAKED FROM 30 MPH TO A COMPLETE STOP FOR NO REASON. THERE WAS NO VEHICLE OR OBJECT IN FRONT OF MY VEHICLE. CLEAR DRY DAY. TRAVELING ON A 4 LANE LOCAL ROADWAY. THE CONSUMER STATED THE DEALERSHIP ADVISED THE E-Z PASS TOLL TRANSPONDER, WHICH IS PLACED AT THE TOP OF THE WINDSHIELD, CAUSED AN INTERFERENCE WITH THE COLLISION AVOIDANCE SYSTEM. THE CONSUMER FOUND THAT DIFFICULT TO BELIEVE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098373May 29, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ACURA MDX 2017 BOUGHT BRAND NEW. HAS SHUT OFF COMPLETELY 5 TIMES IN THE LAST 60DAYS. 3 TIMES IN THE LAST 2 DAYS. COME TO A STOP, ENTIRE CAR SHUTS OFF ALONG WITH ELECTRONICS. OCCURED THE LAST THREE TIMES AT AN INTERSECTION WAITING TO TURN LEFT OR AT A RED LIGHT. . CAN'T MOVE. HAVE TO RESTART THE CAR. DANGEROUS. I'VE TAKEN IT TO ACURA AND THEY SAY NOTHING IS WRONG. SERVICE TECH TOLD ME ANOTHER MDX OWNER IS HAVING SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090787April 28, 2018
POWER TRAIN
THE 9 SPEED TRANSMISSION IN MY ACURA MDX SHIFTS VERY HARD GOING INTO FIRST AND SECOND GEAR WHILE DRIVING ON CITY STREETS AND IN TWO SEPARATE CASES THE CAR DID NOT SHIFT INTO THIRD GEAR AND HALTED THE CAR AS I STEP ON THE GAS THE ENGINE ROARS BUT THE CAR DID NOT MOVE. ONCE IT FINALLY SHIFTED INTO GEAR THE CAR JOLTED FORWARD. THIS HAPPENED IN THE RAIN WHICH WAS EXTREMELY SCARY AND UNSAFE. I HAVE TAKEN THE CAR TO TWO ACURA DEALERS TOTALING 4 VISITS TO THE SERVICE DEPARTMENT AND NO ONE BELIEVES THAT ANYTHING IS WRONG BECAUSE ACURA IS NOT DOING ANYTHING ABOUT IT. A LOT OF OTHER CUSTOMERS ONLINE REVIEWS EXPLAIN THE SAME ISSUE I'M HAVING. I HAVE CONTACTED ACURA CORPORATE OFFICE AND WAS ASSURED WITHIN TWO BUSINESS DAYS A MANAGER WOULD CONTACT ME REGARDING THIS MATTER AND THAT WAS THREE WEEKS AGO AND I HAVE HEARD NOTHING FROM THEM. I DO NOT FEEL SAFE IN THIS CAR OR HAVING MY FAMILY IN THE CAR AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084738April 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
THIS CAR HAS SERIOUS ISSUES. THE PREVIOUS BRAKING COMPLAINT IS ABSOLUTELY VALID! THE FIRST TWO ISSUES OUTLINED BELOW ARE MOST PROBLEMATIC AT HIGHWAY SPEED WITH THE ADAPTIVE CRUISE CONTROL SET. THAT BEING SAID, PROBLEM NUMBER ONE IN PARTICULAR OCCURS ON A REGULAR BASIS WHENEVER THE CRUISE CONTROL IS SET. 1. BRAKING - THE ADAPTIVE CRUISE CONTROL WILL SENSE LARGE VEHICLES IN ADJACENT LANES AND ABRUPTLY APPLY BRAKES. IT SEEMS THE MDX 'THINKS' THESE VEHICLES ARE IN YOUR LANE WHEN THEY ARE IN FACT IN THE LANE NEXT TO YOU. THE SAME WILL OCCUR WHEN A CAR IN AN ADJACENT LANE DRIFTS NEAR, BUT NOT INTO THE LANE OCCUPIED BY THE MDX. WE HAVE HAD NO LESS THAN THREE NEAR MISSES WHERE THE VEHICLE BEHIND US NEARLY REAR ENDED US DUE TO THE IMMEDIATE AND UNNECESSARY APPLICATION OF BRAKES BY THE MDX. 2. LANE KEEP ASSIST - ON A MULTIPLE OCCASIONS WE HAVE ATTEMPTED TO MANEUVER THE VEHICLE WHILE REMAINING IN OUR LANE TO AVOID A ROAD HAZARD. THE CAR FIGHTS AGAINST YOU WITH SUCH FORCE AS TO NEARLY MAKE THE VEHICLE NON-MANEUVERABLE. BOTH OF THE ITEMS ABOVE HAVE BEEN REPORTED TO THE DEALER TWICE. IN BOTH CASES WE WERE TOLD THIS IS NORMAL AND THAT WE SHOULD ADJUST THE SENSOR SENSITIVITY. WE'VE TRIED ALL LEVELS OF THE SENSOR SENSITIVITY AND NOTHING HAS WORKED. 3. UNINTENDED ACCELERATION - THIS IS EASILY THE MOST SCARY THING THAT HAS OCCURRED. WHILE SLOWLY DRIVING THROUGH A GROCERY STORE PARKING LOT, MY FOOT WAS HOVERING OVER THE BRAKE. OUR MDX ALL OF A SUDDEN WITH NO DRIVER INPUT AUTOMATICALLY ACCELERATED ABRUPTLY. I IMMEDIATELY HIT THE BRAKES AND THE VEHICLE RESPONDED. THANKFULLY, NO PEDESTRIAN WAS CROSSING IN FRONT OF ME. I'VE YET TO SEE THIS PROBLEM AGAIN HOWEVER THIS CAUSES SERIOUS CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083783April 7, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
I BELIEVE THE 9-SPEED TRANSMISSION IN THE 2017 MDX PRESENTS SERIOUS SAFETY ISSUES. ONE OF MY MAJOR CONCERNS IS THE SIGNIFICANT "LURCHING" I GET WHEN PARKING ON A SLOPE, SHIFTING TO "PARK" AND THEN TAKING MY FOOT OFF THE BRAKE. ON SNOW OR ICE, THE CAR COULD EASILY SLIDE SOME DISTANCE. I SIMILAR LURCHING ALSO FREQUENTLY OCCURS WHEN SHIFTING INTO DRIVE OR REVERSE WHEN ON A SLOPE AND THEN STARTING TO ACCELERATE. MY SECOND MAJOR CONCERN IS THAT WHEN I DOWNSHIFT ON A DOWN-SLOPE IN LIEU OF BRAKING, THE CAR ACTUALLY FIRST SPEEDS SIGNIFICANTLY UP AFTER DOWNSHIFTING AND DOES NOT SLOW DOWN AS IT SHOULD. I DO A SIGNIFICANT AMOUNT OF DRIVING IN MOUNTAINS WHERE DOWN-SHIFTING IS SAFER THAN BRAKING AND THIS IS A MAJOR SAFETY ISSUE. LASTLY, THE CAR HESITATES AT TIMES WHEN ACCELERATING FROM A STOP. I HAVE TAKEN THE CAR BACK TO THE DEALER AT LEAST TWICE AND AM TOLD THAT THESE ISSUES ARE JUST THE CHARACTERISTICS OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079915March 17, 2018
POWER TRAIN
ON FEBRUARY 23,2018, I PURCHASE A NEW 2017 ACURA MDX WITH TECHNOLOGY PACKAGE. THE VEHICLE HAD 378 MILES WHEN I PURCHASED IT. IT HAD NEVER BEEN TITLED AND WAS SOLD AS A NEW VEHICLE. UPON TAKING DELIVERY OF THE VEHICLE, I NOTICED THAT THE VEHICLE HESITATES WHEN SHIFTING GEARS. WHEN STOPPED AT A TRAFFIC LIGHT ON A FLAT PAVED, CITY STREET, THE VEHICLE EXPERIENCES POOR ACCELERATION WHEN TAKING OFF. I AM PRESSING THE GAS PEDAL DOWN REALLY HARD, YET THE VEHICLE IS MOVING VERY SLOWLY--NOT EQUAL TO THE AMOUNT OF PRESSURE I AM APPLYING TO THE GAS PEDAL. THE ACCELERATION IS VERY POOR, ESPECIALLY WHEN PULLING OFF FROM A STOPPED POSITION. WHEN I AM GOING DOWNHILL ON A PAVED CITY STREET, THE VEHICLE ACCELERATES EVEN WHEN NO GAS IS APPLIED. EXPERIENCING ROUGH SHIFTING, ESPECIALLY IN LOW GEARS ON ALL PAVED ROADS. DANGEROUS WHEN TRYING TO MERGE ONTO THE HIGHWAY DUE TO EXTREMELY SLOW ACCELERATION. SOMETIMES WHEN SLOWING DOWN TO STOP, THE VEHICLE ACCELERATES. WHEN I TRY TO MAKE A LEFT TURN AGAINST ONCOMING TRAFFIC, THE VEHICLE HESITATES AND COULD CAUSE A SERIOUS ACCIDENT. ALL DRIVING TAKES PLACES ON CITY STREETS, HIGHWAYS AND PAVED ROADWAYS. ON ONE OCCASION, THE VEHICLE WOULD NOT SHIFT INTO REVERSE FROM A PARKED POSITION. I RECEIVED AN ERROR CODE SAYING 'TRANSMISSION PROBLEM, PULL OVER WHEN SAFE." THE POOR ACCELERATION PROBLEM IS WORSE WHEN I ENABLE THE ADAPTIVE CRUISE CONTROL AND LANE KEEPING ASSIST FEATURES. I HAVE RETURNED THE VEHICLE TO THE DEALERSHIP ON 2 SEPARATE OCCASIONS. EACH TIME THEY TELL ME THE VEHICLE IS OPERATING AS DESIGNED. THEY EVEN SAID THAT I NEED TO DRIVE THE VEHICLE MORE SO THAT THE TRANSMISSION WILL LEARN MY DRIVING PATTERNS AND MAKE THE NECESSARY ADJUSTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072322February 12, 2018
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ON SEVERAL OCCASIONS AS I REDUCE SPEED, THE CAR SUDDENLY ACCELERATES WHEN I RELEASE THE BREAK TO START ACCELERATING AGAIN. THE ACCELERATION HAPPEN WHEN YOU ARE GOING AT SLOW SPEED. THE FIRST TIME I TOOK IT TO THE DEALERSHIP IT HAD HAPPENED IN 4 OCCASIONS AND I HAD ATRIBUTED THE INCIDENT TO LACK OF EXPERIENCE IN DRIVING A NEW CAR. BECAUSE IT HAPPENED IN FRONT OF MY DAUGHTERS SCHOOL ' AND IN THEORY I COULD HAVE ACTUALLY KILLED A CHILD ' I PROMPTLY DELIVER IT TO THE DEALERSHIP. DURING THE TEST DRIVE WITH THE TECHNICIAN, THE CAR CHANGED GEARS FROM THE COMFORT MODE TO SPORT MODE ON ITS OWN. BECAUSE IT WAS A SAFETY ISSUE, THEY INFORMED ME THAT AN ENGINEER FROM ACURA WOULD COME AND INSPECT THE UNIT. AFTER A WEEK WITH MY CAR, THEY JUST DID AN UPDATE INTO THE TRANSMISSION SOFTWARE - AND INFORMED ME THEY WERE UNABLE TO RECREATE THE ISSUE. THIRTY THREE DAYS LATER' WHILE DROPPING MY DAD AT HIS DIALYSIS ' AT A TURN - THE CAR WENT FORM 3 MILES TO 25 MILES, AND IT WAS FORTUNATE THAT IT WAS 5:45 IN THE MORNING ' SINCE I COULD CERTAINLY WOULD HAVE CAUSE AN ACCIDENT CONSIDERING I ALMOST RAN A LIGHT. I CALLED THE DEALERSHIP AND ON FEBRUARY 1, DROPPED AGAIN THE VEHICLE AT THE DEALERSHIP. 11 DAYS LATER I CALLED BACK TO FOLLOW UP AND WAS INFORMED BY THE SERVICE MANAGER THAT ACURA SHOULD HAVE CONTACTED ME ON FRIDAY FEBRUARY 9 TO LET ME KNOW THAT THEY WOULD BE SENDING AN ENGINEER TO CHECK THE VEHICLE AGAIN. OUR CONCERN IS THAT THIS IS A SAFETY ISSUE DOCUMENTED ON TWO PREVIOUS COMPLAINTS IN THIS FORUM, THAT CONSTITUTE A SERIOUS RISK FOR MY FAMILY AND COMMUNITY. AT 11:00 AM ON FEBRUARY 12 I HAVE YET TO HEAR FROM ACURA ALTHOUGH THEY ARE AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065545January 28, 2018
UNKNOWN OR OTHER
OCCASSIONALLY, THE YELLOW BRAKE ALERT GOES OFF WHEN DRIVING AROUND A RIGHT HAND BEND WITH A CAR COMING THE OTHER WAY. THERE WAS ABSOLUTELY NO CHANCE OF A COLLISION WHERE BRAKING WAS NECESSARY. ALSO, I HAVE HAD ONCE INSTANCE WHERE THE CAR APPLIED THE BRAKES AND BROUGHT THE CAR TO A COMPLETE STOP WHEN IT WAS UNNECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058523January 4, 2018
VEHICLE SPEED CONTROL
THE 2017 ACURA MDX WILL ACCELERATE WITHOUT YOUR CONTROL AND SURGES OR LURCHES WHEN YOU STEP ON THE GAS ALMOST HITTING THE CAR IN FRONT OF YOU. ACURA IS AWARE OF THIS AND SAYS IT IS THE DIFFERENCE BETWEEN THE 6 SPEED TRANSMISSIONS OF THEIR OLDER CARS AND THE NEW 9 SPEED TRANSMISSION BUT THEY WILL NOT FIX IT OR OFFER A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057220December 28, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
IT WAS 46 OUTSIDE WHEN I WAS DRIVING DOWN I-10. MY SUNROOF EXPLODED WITH NO APPARENT CAUSE. ONLY CAR ON INTERSTATE AT THE TIME. NOT PASSING UNDER OVERPASS OR FOLLOWING BEHIND ANY VEHICLE THAT COULD'VE THROWN ROCKS. THE BREAK IN THE SUNROOF WAS IN AN UPWARD FASHION, AS IF IT BROKE FROM THE INSIDE OUT (AS IF RELATED TO INCREASED PRESSURE). THE PIECE OF GLASS THAT WAS BROKEN WAS A LARGE SHEET, STILL INTACT. IT SEEMS IF AN OUTSIDE OBSTACLE (SUCH AS A ROCK OR DEBRIS) WOULD'VE CAUSED THE SUNROOF TO SHATTER, THE GLASS WOULD'VE BEEN IN MANY MORE PIECES/SHARDS. I TOOK IT TO MY DEALER WHO SAID IT 'MUST HAVE' BEEN A ROCK AND THEY WANTED ME TO FILE AN INSURANCE CLAIM. AFTER I REFUSED, THEY OFFERED ME A 'GOOD WILL WARRANTY' TO COVER THE COST BUT NEVER DID ADMIT THAT THIS ISSUE WAS MORE THAN LIKELY RELATED TO A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051659December 1, 2017
SERVICE BRAKES
WE WERE TRAVELING ON A THREE-LANE ROAD (CENTER TURN LANE) IN OUR 2017 ACURA MDX GOING APPROXIMATELY 35 MPH AND FOLLOWING THE VEHICLE IN FRONT OF US AT THE NORMAL 4-CAR LENGTH DISTANCE. THE CAR IN FRONT OF US SIGNALED FOR A RIGHT TURN OFF THE MAIN ROAD AND BEGAN TO SLOW. I APPLIED OUR BRAKES TO SLOW AS WELL. WE WERE STILL AT LEAST 3 CAR LENGTHS BEHIND WHEN THE CAR IN FRONT OF US TURNED OFF THE MAIN ROAD. I MOVED MY FOOT OFF THE BRAKE TO ACCELERATE BACK TO THE NORMAL SPEED. THE COLLISION MITIGATION BRAKING SYSTEM ACTIVATED, BRINGING OUR VEHICLE TO A SUDDEN STOP IN TRAFFIC. THE VEHICLE THAT HAD MADE THE RIGHT TURN WAS COMPLETELY OFF THE MAIN ROAD WHEN OUR BRAKE SYSTEM ACTIVATED. WE WERE REAR-ENDED BY A JEEP WRANGLER TRAVELING AT OR NEAR THE SPEED LIMIT. OUR VEHICLE WAS TOTALED. I WANT TO NOTE THAT THIS WAS NOT A CASE OF US FOLLOWING TOO CLOSELY OR APPROACHING TOO FAST! OUR MDX HAD 9,256 MILES ON IT, AND THERE HAD BEEN NO PRIOR PROBLEMS OR WARNINGS. WE HAD NO IDEA THAT THE ELECTRONIC BRAKE SYSTEM COULD ACTIVATE WITHOUT CAUSE AND BRING THE VEHICLE TO A COMPLETE STOP!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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