Acura MDX Complaints (2017)

268 consumer complaints on file.

#11256353September 18, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING, I RECEIVED THE MESSAGE "ADVANCED DRIVER SUPPORT SYSTEM: U3000-49". THIS IS THE SECOND TIME THIS ERROR HAS APPEARED ON THE CONSOLE. FIRST TIME THIS HAD OCCURRED WAS ON 9/28/18 AND AGAIN ON 8/13/19. THE DEALER SAYS I DONT DRIVE THE CAR ENOUGH AND IN TURN THE BATTERY FOR THE CAMERA DOES NOT HAVE SUFFICIENT CHARGE. EVERY TIME I BRING THIS CAR IN FOR AN ISSUE THEY RESET THE ERROR MESSAGE AND INFORM ME TO LET THEM KNOW TO COME BACK IF THE ISSUE APPEARS. THIS HAPPENED WITH MY TRUNK AND MY JERKY TRANSMISSION. ON ANOTHER NOTE, I HAVE HAD ISSUES WITH A CHOPPY TRANSMISSION. THE CAR JERKS FROM 1ST TO 2ND EVERYTIME. THEY KNOW ABOUT THE PROBLEM BUT REFUSE TO FIX IT. THE 2019 MODELS DONT HAVE THIS PROBLEM AS I TEST DROVE. IT IS A SAFETY ISSUE BECAUSE WHEN YOU PRESS THE ACCELERATOR IT GIVES A JERK AND IN THE WINTER IF YOU ARE NOT PREPARED IT CAN CATCH YOU OFF GUARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255226September 13, 2019
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I OWN A 2017 ACURA MDX. THE VIN IS [XXX]. ON SUNDAY JANUARY 13, 2019 MY WIFE WAS PULLING INTO OUR DRIVE WAY WHEN SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE GOT OUR KIDS OUT OF THE CAR JUST BEFORE THE CAR BURST INTO FLAMES. IT?S AMAZING NO ONE WAS HURT. THE CAR, HOWEVER, IS COMPLETELY DESTROYED. THE FIRE DESTROYED OUR OTHER CAR IN THE DRIVEWAY, THE GARAGE DOOR, THE GUTTERS, WINDOWS, THE FRONT DOOR AND A LARGE PART OF THE ROOF. ALL FOUR TIRES EXPLODED AND FLAMING PIECES OF RUBBER WENT ALL OVER OUR HOME AND DRIVE WAY. THE CAR LEFT AN OIL STAIN ACROSS OUR ENTIRE DRIVEWAY. THE CAR WAS STILL UNDER THE ONE YEAR MANUFACTURE END TO END WARRANTY. THE ONLY SERVICE EVER PERFORMED ON THE VEHICLE WAS DONE AT JOHN EAGLE ACURA IN KATY, TEXAS. WE PURCHASED THE SERVICE PACKAGE FROM JOHN EAGLE ACURA WHICH COST ROUGHLY $300.00 AND WAS A COMPLETE WASTE OF MONEY. THE CAR HAD NO WARNINGS AND HAD NO INDICATION OF A SERVICE ENGINE SOON NOTICE. THE CAR WAS REDUCED TO SMOKING RUBBLE. THE CAR IS A PILE OF BROKEN GLASS AND ASHES. THANK YOU. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11254064September 9, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SPEED CONTROL WOULD NOT ENGAGE. THIS HAS HAPPENED BEFORE. AUTO BRAKES ENGAGED WHILE DRIVING DOWN CITY STREET AT 40 MPH IN OUTSIDE LANE OF 4 LANE ROAD. NO CARS IN FRONT OR IMMEDIATELY TO MY LEFT. FORTUNITLY THERE WERE NO CARS/TRUCKS BEHIND ME. CAR CAME TO SUDDENED STOP ENGAGING THE SEAT BELTS. AFTER STOPPING I PUT PUT ON GAS AGAIN AND DROVE 2 MORE BLOCKS BEFORE I PARKED CAR FOR 2+ HOURS. CALLED DEALERSHIP & DROVE TO SERVICE DEPARTMENT FOR REPAIR. DEALER KEPT CAR OVERNIGHT AND SAID THERE WERE NO ISSUES THEY COULD FIND BY DRIVING OR CHECKING DIAGNOSTIC COMPUTER RECORDS. SO THERE WAS NOTHING THEY COULD DO. THESE ELECTRICAL ISSUES HAVE APPEARED AND COULD NOT BE DUPLICATED IN THE PAST 20 MONTHS......1 - SUDDENDED EMERGENCY BRAKING - 1X, SPEED CONTROL NOT ENGAGING - 3 TIMES, PASSENGER SIDE MIRROR NOT CLOSING - 10+ TIMES, CAR LOCKING OR NOT UNLOCKING DOORS WITH KEY INSIDE CAR - 3 TIMES. ONCE WILL AT AIRPORT AND WITH CAR RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252697September 1, 2019
UNKNOWN OR OTHER
VEHICLE ANTI COLLISION ACTIVATED ON STRAIGHT CITY STREET AT APPROX 35 MPH WHEN OTHER VEHICLE HAD MADE RIGHT TURN AND WAS NO LONGER IN COLLISION PATH. BRAKES AUTOMATICALLY APPLIED TO DEAD STOP, CAUSING FOLLOWING VEHICLE TO TAKE EVASIVE ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246674August 27, 2019
POWER TRAIN
WHILE DRIVING ON THE EXPRESSWAY, I HAVE HAD AT LEAST 3 EPISODES OF DECELERATION WHILE TRYING TO ACCELERATE. I WAS TRAVELING BETWEEN 60 AND 75 MPH. IT SEEMS TO HAPPEN WHEN I DECELERATE TO SLOW WITH TRAFFIC OR CHANGE LANES TO EXIT. WHEN I ATTEMPT TO ACCELERATE, THE CAR (2017 MDX) CONTINUED TO DECELERATE RAPIDLY, FOR UP TO 5 SECONDS, PUTTING ME IN A VERY DANGEROUS SITUATION ON THE HIGHWAY. I WAS NOT USING CRUISE CONTROL AND HAD THE LKAS TURNED OFF. ADDITIONALLY, I WAS NOT CLOSE ENOUGH TO ANY OTHER CARE FOR THE AUTOMATIC BRAKING SYSTEM TO BE A FACTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240845July 31, 2019
STRUCTURE:BODY
SUNROOF EXPLODED - DRIVING VEHICLE AROUND 60MPH ON MISTY RAINY OVERCAST DAY. ALL OF A SUDDEN SUNROOF SHATTERS (NO CAR AROUND FOR ROCK OR PEBBLE PROJECTION).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210409May 28, 2019
POWER TRAIN
I WAS DRIVING 80MPH SOUTHBOUND ON 45 IN HOUSTON, TEXAS ON SUNDAY, MAY 26, 2019, DURING MEMORIAL DAY TRAFFIC. WITHOUT NOTICE, MY CAR BEGAN TO DING AND STATED TO 'STOP DRIVING'. IT ALSO SHOWED A TRANSMISSION ERROR AND PARKING BRAKE ERROR. IN ADDITION, THE CAR SHIFTED INTO NEUTRAL AUTOMATICALLY, DISABLED THE GAS PEDAL AND I WAS UNABLE TO REENGAGE DRIVE. AT THIS TIME, THE HIGHWAY I WAS ON WAS UNDER CONSTRUCTION WITH CEMENT WALLS ON BOTH SIDES WITH NO SHOULDER. I WAS ABLE TO COAST TO THE NEAREST EXIT AND LEAVE THE HIGHWAY. ONCE OFF THE HIGHWAY, I RESTARTED MY CAR AND WAS STILL UNABLE TO PUT IT IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208739May 20, 2019
POWER TRAIN
NOTE THAT THE FOLLOWING PROBLEMS HAVE BEEN OCCURRING FREQUENTLY SINCE I PURCHASED THE CAR IN OCTOBER 2017; THE DATE REQUIRED BELOW WAS A RANDOM DATE I CHOSE. WHEN ACCELERATING QUICKLY TO ENTER A HIGHWAY, THE TRANSMISSION HESITATES BEFORE DECIDING WHICH GEAR TO JUMP INTO. THIS ALSO OCCURS, TO A LESSER EXTENT, WHEN I HAVE TO STOMP ON THE GAS IN AN EMERGENCY SITUATION WHILE ON THE HIGHWAY. THIS IS EXTREMELY DANGEROUS SINCE IT MAKES ME VULNERABLE TO AN ACCIDENT; WHEN I STOMP ON THE GAS PEDAL, I EXPECT TO GET ACCELERATION. I DON'T EXPECT THE CAR TO PAUSE IN ORDER TO DECIDE WHICH GEAR WOULD BE THE BEST TO JUMP INTO. THE DEALERSHIP SAID THE COMPUTER WAS TRYING TO DECIDE WHICH GEAR WOULD BE THE MOST ECONOMICAL, FROM A GAS PERSPECTIVE, TO SHIFT INTO. THIS IS NOT FOR NORMAL ACCELERATION, BUT WHERE I NEED TO ACCELERATE VERY QUICKLY. ADDITIONALLY, THE AUTOMATIC TRANSMISSION JERKS WHEN SHIFTING FROM 1ST TO 2ND GEAR. IT HAS BEEN HAPPENING SINCE I PURCHASED IT IN OCTOBER 2017. WHEN I COMPLAINED ABOUT IT TO THE DEALER SERVICE CENTER, THEY SAID THIS WAS "NORMAL" AND NOTHING THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207632May 14, 2019
POWER TRAIN
TRANSMISSION IS JERKY, CHOKING AND DOESN'T REACT FOR 3-4 SECONDS. I TOOK IT TO THE DEALER AND THEY RESET A TRANSMISSION CODE WITHOUT REPLACING MY TRANSMISSION WITH A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206273May 8, 2019
WHEELS
MY 2017 ACURA MDX HAS HAD ALL SERVICE, INCLUDING VOLUNTARY EARLY REPLACEMENT OF OEM TIRES WITH BETTER HYDROPLANING TIRES, AT THE SAME ACURA DEALERSHIP WHERE IT WAS PURCHASED NEW. HAS HAD ALL ROUTINE MAINTENANCE THERE. NO EXTREME WEATHER, NO EXTREME DRIVING, NO FLOODS OR WATER EXPOSURE, NO ACCIDENTS, ONLY TYPICAL SUBURBAN DRIVING IN MID-ATLANTIC USA, NO WHEEL DAMAGE FROM ANYTHING I'M AWARE OF. PROBLEM ' RIMS ARE DAMAGED WITH HEAVY SCRATCHES, AT LEAST ONE ONE HAS A CRACK, REAR TWO SHOW CORROSION CLOSE TO WHERE THEY ATTACH TO THE AXLE. EITHER A MAJOR MANUFACTURING DEFECT, SOME KIND OF MISHAP AT THE DEALERSHIP, OR A COMBINATION IS ALL I CAN THINK OF. JUST NOTICED THIS TODAY BUT THE CORROSION HAS OBVIOUSLY BEEN GOING ON A WHILE. CAR WAS MOST RECENTLY SERVICED WITHIN THE PAST MONTH, NO ONE MENTIONED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205864May 6, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. SHATTERED GLASS FELL ONTO THE CONTACT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO HOPKINS ACURA OF FAIRFIELD (877-360-1950, LOCATED AT 2459 AUTO MALL PKWY, FAIRFIELD, CA 94533) WHERE IT WAS DETERMINED THAT THE FAILURE WAS UNUSUAL AND WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205308May 2, 2019
SERVICE BRAKES, ENGINE
I HAVE BEEN COMPLAINING FOR TWO YEARS THAT MY CAR INTERMITTENTLY HESITATES WHEN ACCELERATING. I HAVE PULLED OUT INTO TRAFFIC AND MY CAR HAS HESITATED LONG ENOUGH THAT I'VE ALMOST GOT SLAMMED IN THE BACK BY ANOTHER CAR. THE CAR FEELS LIKE IT IS ABOUT TO STALL. I WILL PRESS THE GAS PEDAL DOWN TO THE FLOOR AND FINALLY THE CAR STARTS MOVING AGAIN. BROUGHT THE CAR IN ON SEVERAL OCCASIONS TO ACURA AND SINCE THEY COULD NOT REPRODUCE THE HESITATION, THEY DECIDED THERE WAS NOTHING WRONG WITH THE CAR. ANOTHER ISSUE I'VE HAD IS WITH MY BRAKES. AT 13,000 MILES BOTH OF MY FRONT BRAKES WERE WORN DOWN TO THE METAL. WHEN I BROUGHT THE CAR IN, IT WAS NOTED THAT BOTH CALIPERS SEIZED. THE BRAKES AND CALIPERS WERE REPLACED. ABOUT 14,000 MILES LATER, MY RIGHT FRONT BRAKE WAS DOWN TO THE METAL. MY LEFT FRONT BRAKE WAS FINE. AFTER KEEPING MY CAR FOR A WEEK AND CONSULTING WITH THE ENGINEERS IN CALIFORNIA, ACURA DECIDED THERE WAS NOTHING WRONG WITH THE BRAKES AND THAT IT WAS MY DRIVING. I ASKED HOW I ONLY PUT THE RIGHT FRONT BRAKE ON AND NOT THE LEFT. THEY DID NOT HAVE AN ANSWER. BUT BECAUSE THEY COULDN'T FIND ANYTHING WRONG, I HAD TO REPLACE BOTH BRAKES AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195860April 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DANGEROUS LOSS OF POWER WHILE ACCELERATING ON THE HIGHWAY! THERE HAVE BEEN THREE SEPARATE INCIDENCES OVER THE LAST 2 YEARS. WHILE I WAS TRYING TO ACCELERATE ON THE HIGHWAY, THE CAR SEVERELY LOST POWER AND THE "CHECK ENGINE" LIGHT STARTED FLASHING. THE CAR SEEMED TO OPERATE NORMALLY AFTER TURNING OFF AND ON THE ENGINE. THE DEALERSHIP CLAIMED THAT THERE WAS NO COMPUTER RECORDS OF PROBLEMS AFTER EACH INCIDENCE. ACURA JUST ISSUED A RECALL OF THE FUEL PUMP ON THIS MODEL YEAR MDX. HOWEVER, ACURA AND THE LOCAL ACURA DEALERSHIP REFUSED THE REPAIR DUE TO THE LACK OF COMPUTER RECORD OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192244March 28, 2019
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE THE LIFTGATE WAS CLOSING REMOTELY, IT FORCEFULLY CLOSED AND STRUCK THE OCCUPANT'S BODY. THE CONTACT SUSTAINED HEAD INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO LOCAL DEALERS: AUTONATION VOLVO CARS SAN JOSE (4600 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 758-5501) AND HOPKINS ACURA (1555 EL CAMINO REAL, REDWOOD CITY, CA 94063, 888-606-5810) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9401017. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11187436March 18, 2019
SEATS
WHEN I PURCHASE NEW CAR, THERE IS RUST ON BOTH SIDE FRONT SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187276March 16, 2019
ELECTRICAL SYSTEM
WHILE TRAVELING ON AN INTERSTATE HIGHWAY, VEHICLE SUDDENLY LOST ACCELERATION & DASHBOARD WARNING MESSAGES RELATED TO TRANSMISSION, PARKING BREAK, EMISSIONS & STOP VEHICLE FLASHED ACROSS DASH DISPLAY. EXITED HIGHWAY & PARKED VEHICLE TO COOL ENGINE. RESTARTED AND ABOUT HALF OF THE DISPLAY MESSAGES DISAPPEARED. TURNED ENGINE OFF AGAIN, WAITED A BIT LONGER AND WHEN RESTARTED, ALL DISPLAY MESSAGES WERE GONE. WENT STRAIGHT TO LOCAL DEALERSHIP WHERE THEY REPLACED BATTERY; MILEAGE 40,000+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172067January 25, 2019
FUEL/PROPULSION SYSTEM
THE 2017 ACURA MDX HAS AN UNINTENDED SUDDEN ACCELERATION FAILURE CONDITION. THIS ANALYSIS PROVIDES EVIDENCE OF THIS ISSUE, AND THE SUBSEQUENT COMMUNICATIONS WITH ACURA CLIENT RELATIONS WHICH ENDED WITH A REFUSAL TO ACKNOWLEDGE THE ISSUE. THE PURPOSE OF THIS DOCUMENT IS TO PROVIDE DATA AND EVIDENCE IN ORDER TO INFLUENCE ACURA TO INITIATE A ROOT CAUSE ANALYSIS; WITH THE OBJECTIVE OF IMPLEMENTING A SOLUTION FOR ALL AFFECTED VEHICLES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11164832January 7, 2019
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE INTERMITTENTLY BREAKS DOWN WITH "POWER SYSTEM" AND "AWD" WARNING LIGHTS TRIGGERING SAFE MODE OPERATION. SAFE MODE LIMITS POWER AND POTENTIALLY CREATES UNSAFE CONDITION AS CAR CANNOT BE OPERATED AT FULL POWER. ACURA REFUSES TO REPAIR. PROBLEM OCCURS BOTH WITH IN MOTION AND WHEN AT IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140419October 15, 2018
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2017 ACURA MDX. WHILE DRIVING APPROXIMATELY 75 MPH ON A BUSY INTERSTATE HIGHWAY, THE VEHICLE SUDDENLY FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE ELECTRIC PARKING BRAKE, BLIND SPOT, AND "STOP DRIVING" MESSAGES AND INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MAPLETON PALM BEACH ACURA (6870 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER PERFORMED A SOFTWARE UPDATE ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,649.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131189September 28, 2018
VEHICLE SPEED CONTROL
2017 ACURA MDX. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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