2021 Audi e-tron USB Interface Malfunction Complaint
A 2021 Audi e-tron owner filed a complaint (NHTSA ID 11718481) regarding a USB interface malfunction. This issue prevented the completion of Recall 25V900 (Review Camera Software) and resulted in a $1,045 repair estimate, despite a prior TSB 2066315 addressing USB issues.
Marcus Weber2021 Audi e-tron
What Owners Are Reporting
An owner of a 2021 Audi e-tron has filed a complaint with the National Highway Traffic Safety Administration (NHTSA ID 11718481) concerning a critical issue with their vehicle's electrical system. The owner states that an internal malfunction of the USB interface prevented the dealer from completing an open safety recall, specifically NHTSA Recall 25V900, which addresses Review Camera Software.
The Recall and Related TSB
NHTSA Recall 25V900 pertains to the Review Camera Software. However, the dealer was unable to perform the necessary software update due to the faulty USB interface. The owner highlighted that there is a prior Technical Service Bulletin (TSB 2066315) covering issues with the USB interface in specific vehicles, suggesting this is not an isolated incident.
Repair Cost Concerns
Despite the issue being an "internal malfunction of USB Interface" with no visible user-caused damage, the dealer quoted a non-itemized repair estimate of $1,045.50 to replace the interface. The owner argues that given the increasing dependence on software updates for vehicle safety and functionality, a component like the USB interface, which is essential for performing required recall work, should be covered when its failure is internal. This 2021 Audi e-tron complaint raises questions about who bears the cost for repairs that are prerequisites for safety recalls.
If You've Experienced This
If you own a 2021 Audi e-tron and have experienced a similar issue where a malfunctioning USB interface or any other component prevents the completion of a safety recall, it is crucial to report it. Document all interactions with the dealership, including repair estimates and diagnostic findings. You can file a complaint directly with NHTSA, referencing NHTSA ID 11718481, to help identify potential patterns and encourage manufacturer action regarding this 2021 Audi e-tron complaint.
Source: NHTSA complaint 11718481.
Frequently Asked Questions
- What is the 2021 Audi e-tron complaint (NHTSA ID 11718481) about?
- The complaint details an internal malfunction of the USB interface in a 2021 Audi e-tron, which prevented the dealer from completing NHTSA Recall 25V900 (Review Camera Software). The owner was quoted $1,045.50 for the repair, despite a prior TSB 2066315 addressing USB issues.
- How does a USB interface malfunction affect safety recalls?
- A malfunctioning USB interface can prevent technicians from performing necessary software updates or diagnostics required to complete safety recalls, such as the Review Camera Software recall (25V900). This means the underlying safety issue remains unaddressed until the interface is repaired.
- Is the USB interface repair typically covered under warranty if it prevents a recall?
- The owner in this 2021 Audi e-tron complaint argues that such a repair should be covered, especially when it's an internal failure preventing a safety recall. However, coverage can vary based on the vehicle's warranty status and the manufacturer's policy. It is advisable to consult with your dealer and, if necessary, file a complaint with NHTSA.
- What is Recall 25V900?
- Recall 25V900 is a safety recall issued for the Review Camera Software. This recall addresses potential issues with the vehicle's review camera system, which could impact driver visibility and safety.
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