2021 Audi e-tron Electrical System AC Failure Complaint

Owners of the 2021 Audi e-tron may be interested in a recent complaint filed with the National Highway Traffic Safety Administration (NHTSA) concerning an electrical system issue that led to an air conditioning system failure. This 2021 Audi e-tron complaint highlights potential challenges with vehicle service and parts availability.

What Owners Are Reporting

An owner of a 2021 Audi e-tron reported that while operating their vehicle, the air conditioning system suddenly failed. The vehicle was subsequently taken to a dealer for diagnosis, which confirmed the failure. As a result, the vehicle was out of service for 30 days due to the unavailability of necessary parts.

Components Involved

The diagnosis at the dealership indicated the failure of specific components within the air conditioning and electrical system. The parts that were ultimately replaced to resolve the issue included a sensor identified as "4M0-959-609 SENSOR," a "87571950 HIGH PRESSURE SWITCH," and the vehicle's refrigerant.

Impact on Owners

During the 30-day period the vehicle was out of service, the dealer provided a loaner car and reimbursed the owner for fuel costs. However, the dealer reportedly refused to reimburse the owner for the lease payments incurred during the time their 2021 Audi e-tron was unavailable. This aspect of the 2021 Audi e-tron complaint raises questions about compensation for owners facing extended repair times.

If You've Experienced This

If you have experienced a similar air conditioning system failure or an extended service period for your 2021 Audi e-tron, you are encouraged to file a complaint with the National Highway Traffic Safety Administration. Documenting your experience helps NHTSA identify potential safety trends and issues that may warrant further investigation.

Source: NHTSA ID 11442709