2021 Toyota Models Coolant Leak Customer Support Program

Toyota has announced Customer Support Program (CSP) 24TE04 to address a specific condition involving a Toyota flow shut-off valve leak in certain 2021 Toyota Avalon, Camry, Corolla, RAV4, and Venza models. This program aims to ensure customer satisfaction by providing coverage for repairs related to this coolant leak.

Symptoms

Owners of affected vehicles may notice a small engine coolant leak originating from a specific valve. This leak can cause coolant to drip onto other parts of the vehicle. If this condition occurs, you might observe one or both of the following symptoms:

• An "Engine Maintenance Required" message displayed on the instrument cluster.
• The vehicle's air conditioning (A/C) system not functioning normally.

If you experience these symptoms, it could indicate a Toyota flow shut-off valve leak and your vehicle may be eligible for repair under this program.

What's Being Covered

This Customer Support Program specifically covers the repair of a Flow Shut-off Valve Coolant Leak. The flow shut-off valve is a component that can develop a leak, leading to the issues described above. While this valve is typically covered by Toyota's New Vehicle Limited Warranty for 36 months or 36,000 miles, this program extends coverage to ensure a better ownership experience.

The specific parts covered under this program include the Water Valve and the Hose Assy, Water-Bypass. The repair involves replacing the faulty flow shut-off valve with a new one.

How to Check if Your Vehicle is Affected

Approximately 2,384,700 vehicles are covered by this Customer Support Program. Toyota will begin notifying owners by first-class mail starting in early December 2024, with letters being mailed over several months. If you own a 2021 Toyota Avalon, Camry, Corolla, RAV4, or Venza, and experience symptoms of a Toyota flow shut-off valve leak, you should contact your local authorized Toyota dealership for diagnosis.

Manufacturer's Remedy

If the condition of a Toyota flow shut-off valve leak is verified by an authorized Toyota dealer, the vehicle will be repaired with a new flow shut-off valve. This repair will be performed free of charge to the owner under the terms of this Customer Support Program.

The repair procedure involves replacing either the Water Valve or the Hose Assy, Water-Bypass, depending on the specific model and part required. Technical instructions for this program can be found in TSB# EX: 24-TMS-0044-T. The estimated repair time is approximately 2 hours, though actual time may vary based on dealer scheduling.

Required Tools or Parts Specific part numbers associated with this repair include:

• 16260-F0300 (HOSE ASSY, WATER BY-PASS)
• 16260-F0310 (HOSE ASSY, WATER BY-PASS)
• 16260-F0330 (HOSE ASSY, WATER BY-PASS)
• 16671-F2030 (VALVE, WATER)
• 16260-F0340 (HOSE ASSY, WATER BY-PASS) - Note: This part number is specifically for Mexico vehicles.

California dealers are required to affix an Authorized Modification Label (material number 00451-00001-LBL) to the vehicle after emission-related repairs are completed under this program.

Important Warnings for Owners

• Salvage Title Vehicles: Vehicles branded as salvage, total loss, true mileage unknown, or similar titles ARE ELIGIBLE for coverage under this emission-related Customer Support Program.
• Dealer Stock: Dealers are explicitly instructed NOT to increase their stock of related repair parts and should only order parts for vehicles actively experiencing the condition. They are advised, "DO NOT ORDER FOR STOCK."
• Non-Qualified Technicians: Claims for repairs performed by non-qualified technicians are subject to debit. This emphasizes the importance of having the repair performed by certified Toyota technicians who have completed the necessary training, such as the E-Learning course "Safety Recall and Service Campaign Essentials" and "TIC-206A - Electrical Repair 1."
• No Symptoms: This Customer Support Program only applies to vehicles that have exhibited the condition. If an owner has not experienced the condition, they are asked to retain a specific sheet from the owner letter in their Owner's Warranty Information Booklet for future reference, rather than seeking a repair.

Owner Action

If you believe your vehicle is experiencing a Toyota flow shut-off valve leak or any of the associated symptoms, you should:

1. Contact your local authorized Toyota dealership: They will diagnose the condition to verify if it falls under the Customer Support Program.
2. Repair at no charge: If the condition is verified and covered, the repair will be performed free of charge.
3. Reimbursement for previous repairs: If you have previously paid for repairs related to this condition, instructions for reimbursement consideration will be provided in the owner letter.

Coverage Terms

• Primary Coverage: Available until November 30, 2025, regardless of mileage.
• Secondary Coverage: Applicable for 10 years from the date of first use or 100,000 miles, whichever occurs first.

For additional questions or concerns, you can contact the Toyota Brand Engagement Center at 1-800-331-4331.