2021-2023 Kia Models Apple CarPlay / Android Auto Connectivity TSB

Kia has released Technical Service Bulletin (TSB) ELE347 (Rev 1), originally dated July 2024 and revised on December 19, 2024, to resolve common connectivity problems experienced by owners of various 2021-2023 Kia models. This bulletin specifically targets issues with "Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns." The solution involves updating the software for the Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units found in affected vehicles.

This software update aims to improve the overall stability and functionality of the phone projection systems. Owners experiencing unreliable connections or other related concerns with their infotainment system should be aware of this important update. If you are experiencing Kia Sportage connectivity issues, this TSB provides the necessary steps for resolution.

Symptoms

Owners of affected 2021-2023 Kia vehicles may notice various problems related to their phone's connectivity with the vehicle's infotainment system. These can include Apple CarPlay® or Android Auto™ failing to connect, frequent disconnections, or general instability during use. The software update is designed to specifically address these "Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns."

Important Warnings for Owners

Kia emphasizes several critical points regarding this software update:

• No Customer Notification: "A Technical Service Bulletin is a field fix repair program without customer notification that may be performed during the warranty period." This means Kia will not be sending out letters or direct communications to owners about this update. Owners must proactively inquire with their dealer or monitor for symptoms like Kia Sportage connectivity issues.
• Warranty Period: "Any dealer requesting to perform this repair outside the warranty period will require DPSM approval."
• During Update: It is crucial to "DO NOT turn the ignition switch 'OFF', start the engine, and/or remove the USB drive from the vehicle during the update process." Doing so can lead to data loss or system malfunction. The update process may take up to 1 hour and 25 minutes, during which the display may show the Kia logo or be black, with messages like "Preparing System Update" or "Updating...". This is normal.
• Battery Condition: Ensure a fully charged battery (12.3 volts or higher) is used before starting the update.
• Vehicle Auto-Shut Off: If your vehicle is equipped with the 'Vehicle Auto-Shut Off' feature, it must be turned 'OFF' before proceeding with the update.
• Technical Assistance: "If any issues occur during/after the software update, contact Kia America Techline for assistance."

Software Update Procedure Summary

This TSB outlines a detailed process for updating the head unit software, which involves downloading the update files to a USB drive and then installing them in the vehicle. The procedure varies slightly between Display Audio 2.0 (D2V) and AVN5W units.

Downloading the Software

1. A laptop or desktop computer is required for the download. The update software file, approximately 2 GB per model, can be downloaded from the official Kia website: https://update.kia.com/US/EN/Main.
2. A new or reformatted USB drive with a minimum capacity of 8GB is required for Display Audio 2.0 units. For AVN5W units in the Telluride, a 64GB USB drive is necessary.
3. The download should ONLY be performed using the Google Chrome browser.
4. Once downloaded, specific files like enc_d2vsystem_package_134.100.240318 and enc_system_package_134.100.240318 must be copied to the USB drive. "Do NOT open these files" on the computer.

Updating Display Audio 2.0 (D2V)

1. Turn the ignition switch to the 'ON' position.
2. Navigate to 'Setup' then 'General' on the head unit display.
3. Insert the prepared USB flash drive into the USB slot located underneath the AVN unit.
4. Select 'SW Info/Update' and then 'Update' on the screen. A pop-up window "No Supported Files." may appear, which is normal.
5. Confirm the update by selecting 'Yes'. The update process will begin.

Updating AVN5W

1. Turn the ignition switch to the 'ON' position. If the vehicle has 'Vehicle Auto-Shut Off', disable it.
2. Acknowledge any safety messages on the AVN screen by selecting 'Confirm'.
3. Press the 'Power' button (A) to turn the Radio/Media 'OFF'.
4. Navigate to 'Setup' then 'General' on the head unit display.
5. Insert the prepared USB flash drive into the USB slot (B) located underneath the AVN unit.
6. Select 'SW Info/Update' and then 'Update'. If the USB drive is not recognized, remove and re-insert it.
7. Select 'Update Now' and then 'OK' to start the update. It is recommended to leave the engine running during this process to ensure a stable power supply.

Owner Actions After Update

After the software update is complete, owners should perform the following steps to ensure proper functionality of Apple CarPlay® and Android Auto™:

• On your mobile phone:
  • Update your phone's operating system (iOS or Android) to the latest available version.
  • Go to your phone's settings (e.g., Settings > General > CarPlay® or Settings > Connected Devices > Android Auto™) and delete all previously added vehicles.
  • Delete all previously paired Bluetooth® devices from your phone's Bluetooth settings.
• On the vehicle's head unit:
  • Go to SETUP > Device Connection > Bluetooth® Connection and delete all paired devices.
  • Go to SETUP > Device Connection > Phone Projection > Apple CarPlay® or Android Auto™ and delete all paired devices.
  • Reset the infotainment system by pressing the reset button (often requiring a paperclip or pen, refer to your owner's manual for location).
  • Re-pair your Bluetooth® and Phone Projection connections with the vehicle's head unit. Ensure Bluetooth® and Wi-Fi™ are enabled on your mobile device.

Warranty Information

This software update is covered under warranty with the following details:

• N Code: M45
• C Code: ZZ3
• Claim Type: W (Warranty)
• Causal Part Number: Refer to EPC For Head Unit Part Number
• Repair Description: Display Audio 2.0/AVN5W Software Update
• Labor Operation Code: 96160F07
• Operation Time: 0.3 M/H
• Replacement Part Number: N/A
• Quantity: 0

NHTSA ID: 10257321