2021-2025 Jeep/RAM Telematics Module Part Ordering TSB

This manufacturer communication, identified as TSB 9100547 and part of the GPOP - Issue Review System, provides crucial guidance for technicians regarding Telematics Box Module part ordering for various 2021-2025 Jeep and RAM vehicles. Issued on April 14, 2025, this document clarifies the specific part number types to be used depending on the nature of the repair or installation.

What is a Telematics Box Module?

The Telematics Box Module (TBM) is a critical component in modern vehicles, responsible for a range of connected services. These services often include GPS navigation, emergency call functions (like automatic crash notification), remote vehicle access (e.g., locking/unlocking doors via a smartphone app), Wi-Fi hotspots, and vehicle diagnostics. A properly functioning TBM ensures that these essential connectivity features work as intended, contributing to both convenience and safety.

Understanding Telematics Box Module Part Ordering

The core of TSB 9100547 addresses the distinction between different types of part orders for the Telematics Box Module. This is vital for ensuring that the correct part is ordered, which can impact repair timelines, warranty coverage, and overall cost.

Z Part Numbers for Exchange Orders

The TSB specifies that for all "Exchange Orders," dealers must "Verify Z part number availability" and "Order a Z part number." Exchange orders encompass several scenarios:

• Warranty repairs: When a Telematics Box Module fails under the vehicle's warranty period.
• Mopar service: Repairs performed using Mopar parts and services.
• Customer pay: When the owner pays for the repair out-of-pocket.
• Service contract: Repairs covered by an extended service contract.

For these situations, technicians should look for and utilize the designated "Z part numbers" to facilitate the exchange process. This ensures that the faulty unit is returned and a replacement is provided under the appropriate program. The specific part numbers referenced for the Telematics Box Module include 68581337A$, 68603214A$, 68604984A$, and 68646092A$.

Regular Part Numbers for New Units

In contrast to exchange orders, the communication instructs dealers to "Order regular part number for New unsold units only." This means if a new vehicle on the dealership lot requires a Telematics Box Module for initial installation or as part of a pre-delivery inspection (PDI) before it is sold to a customer, a standard, non-exchange part number should be used. This distinction in Telematics Box Module part ordering helps manage inventory and ensures that the correct billing and tracking procedures are followed for new vehicle sales versus service and repair operations.

Important Considerations for Dealers and Owners

This manufacturer communication, TSB 9100547, highlights the importance of adhering to specific part ordering guidelines. For dealers, correctly identifying whether a Telematics Box Module is needed for an exchange order or a new, unsold unit is crucial to avoid delays, ensure proper warranty processing, and prevent incorrect charges. Ordering the wrong type of part could lead to complications with Mopar, warranty claims, or customer billing.

For owners of 2021-2025 Jeep and RAM vehicles, understanding this distinction can help ensure a smoother repair process. If your Telematics Box Module requires replacement, your service technician will follow these guidelines to procure the correct part. This ensures that your vehicle's connected services are restored efficiently and accurately, whether under warranty or as a customer-paid repair.

What Owners Should Do

If you experience issues with your vehicle's connected services, such as GPS malfunctions, emergency call system failures, or problems with remote access features, it may indicate a fault with the Telematics Box Module. It is recommended to contact an authorized Jeep or RAM dealership. They will diagnose the issue and, if a TBM replacement is necessary, follow the guidelines outlined in TSB 9100547 for Telematics Box Module part ordering to ensure the correct part is installed.

Source: NHTSA ID 11017070