2022-2023 Jeep Compass Radio Software Update TSB 08-172-24

This Technical Service Bulletin (TSB) 08-172-24, dated July 31, 2024, addresses various electrical system concerns in 2022-2023 Jeep Compass (MP) vehicles. This bulletin supersedes TSB 08-049-22, issued on March 09, 2022, and has also been released as Rapid Service Update (RSU) 22-043. The primary solution involves a software update to the vehicle's Uconnect radio system.

This TSB applies to vehicles built on or before August 14, 2023 (MDH 0814XX) that are equipped with either the Uconnect 5 W 10.1" Display (Sales Codes UBU, UEU, UPU, UFU) or the Uconnect 5 W 8.4" Display (Sales Codes UBE, UEE, UPE, UFE).

Symptoms

Owners of affected 2022-2023 Jeep Compass vehicles may experience a Malfunction Indicator Lamp (MIL) illumination. Beyond the MIL, customers might observe one or more of the following issues related to the Uconnect radio system:

• "Tune knob does not move the scroll bar in Device Manager's phone setting menu."
• "Tune knob does not move the scroll bar in the Apps Drawer."
• "Rejected incoming phone call using the radio screen but cluster continued to display incoming call message."
• "Head Unit (HU) switches from SXM® to wireless without user's input."
• "Home screen Loading Data indefinitely after profile switch."
• "Device List shows empty although there are devices connected."
• "Unable to pair phone."
• "Fuel consumption menu in radio not available."
• "Radio and / or SXM® presets being lost."
• "Auto button on climate control screen not present."
• "When Voice Recognition button is pressed on radio, wrong message is displayed."
• "Bluetooth Pairings instead of connect Apple Carplay® or Android Auto® device."
• "Wifi hotspot password always shows "null". Can't use feature."
• "Wifi hotspot name not recognized on customers cellular device."
• "Language selection on radio can't be saved after selecting."
• "Wrong date format displayed using Korean language."
• "Radio display is blank (rear view camera still operable)."
• "Radio touchscreen inoperative."
• "Zoom In/Out button inoperative for rear view camera (rear view camera still operable)."
• "Rear Cross Path Mode and Blind Spot chime keeps playing when object is no longer present."
• "Irregular chime frequency."
• "Time format does not change from military to 12-hour format."
• "ABC Jump Keyboard will not display."
• "FOTA unable to receive software update due to head unit not checking into the server although it is being driven everyday."
• "Pressing mute hard key while on phone call does not mute microphone."
• "Adjust clock settings shortcut in home screen does not navigate you to the right screen."
• "SXM® radio stuck on current channel, no audio and cannot navigate to other channels using soft keys or knob."

These symptoms indicate a need for the Jeep Compass radio software update.

Fault Codes / DTCs

Upon investigation, technicians may find one or more of the following Diagnostic Trouble Codes (DTCs) stored in the vehicle's system, often accompanying the MIL illumination:

Diagnosis

To diagnose the issue, a technician will use a wiTECH scan tool with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library. They will verify that all related systems are functioning as designed. If any DTCs or symptom conditions other than those listed in this bulletin are present, they should be recorded and repaired as necessary before proceeding with the TSB's repair procedure. If the customer's reported symptoms match those described, the repair procedure outlined in TSB 08-172-24 should be followed.

Important Warnings

Owners and technicians should be aware of several critical warnings during this software update process:

• Do not attempt to update a radio with a lower software level than R41.00.56 straight to R47.03.26. Doing so can cause issues. If the radio's current software is between R34.00.49 and R41.00.56, a two-step update is required (first to R41.00.56, then to R47.03.26).
• Install a battery charger to ensure the battery voltage remains above 13.2 volts during the flash process. Do not allow the charging voltage to exceed 13.5 volts.
• If the flash process is interrupted or aborted, it must be restarted from the beginning.
• A blank USB flash drive is required for each radio update; additional updates cannot be on the same USB flash drive.
• Do Not Unzip file contents to the USB. Only one .zip file should be placed on the root directory of the USB.
• The engine must be running and the radio powered on during the update. Failure to meet these conditions may prevent the radio from updating correctly and could lead to connectivity issues. Do NOT remove the USB flash drive during the update.

Repair Procedure Summary

The repair for the 2022-2023 Jeep Compass radio software update involves updating the Uconnect system software to version R47.03.26. The general steps are as follows:

1. Verify Current Software Version: Access the radio's