2022 Hyundai Tucson Volume Unavailability Software Update TSB
Hyundai has released Technical Service Bulletin (TSB) 23-01-028H to address instances of Bluelink and Bluetooth volume unavailability in certain 2022 Hyundai Tucson (NX4) vehicles. This TSB outlines a software update procedure to correct the issue.
Hyundai has released Technical Service Bulletin (TSB) 23-01-028H to address a specific audio system concern in certain 2022 Hyundai Tucson (NX4) vehicles. This bulletin details a software update for the D-Audio system to correct instances where the Bluelink or Bluetooth volume becomes unavailable. This TSB supersedes TSB 22-01-077H, providing updated instructions for downloading the necessary software.
Symptoms
Owners of affected 2022 Hyundai Tucson vehicles may experience a condition where the Bluelink or Bluetooth audio volume is unavailable. This means that audio from these sources cannot be heard or adjusted, impacting communication and entertainment functionalities.
Important Warnings for Owners and Technicians
- Dealers are required to perform Service Campaign T9D whenever an affected vehicle is brought in for any maintenance or repair.
- To prevent a battery drain during the update, ensure the vehicle's battery is sufficiently charged and the power is switched to "On."
- Do not remove the USB memory stick or turn off the ignition switch during the update. Doing so will prevent the update from completing successfully and could lead to data loss or system malfunction.
- All warranty claims submitted for this service that include an illegible, incomplete, missing, or incorrect picture (referring to the STUI requirement for VIN and software version photos) are subject to debit.
Software Update Details
The TSB specifies a D-Audio software update to resolve the Hyundai Tucson volume unavailability. The software version before the update is NX4.USA.D2V.002.001.210901. After the update, the software version should be NX4.USA.D2V.003.100.220331 or newer.
Repair Procedure Summary
The repair involves updating the D-Audio system software using a USB memory stick. The general procedure is as follows:
- Verify Current Software Version: Technicians will turn on the vehicle and navigate to the head unit's settings menu to check the current software version. If the installed software is older than NX4.USA.D2V.003.100.220331, the update proceeds.
- Insert USB Memory Stick: A USB memory stick containing the update software (Part Number 96160-DAV2) is inserted into the vehicle's USB port. If the previously supplied memory stick is unavailable, instructions are provided to download the software from the Hyundai update website onto a new USB stick.
- Initiate Update: The system will detect the USB and prompt to start the update. The update process takes approximately 15 minutes, during which the display may show the Hyundai logo or go black multiple times. It is crucial not to interrupt this process.
- Verify Update: After the system restarts, the technician will confirm that the software has been successfully updated to the new version by checking the SW Info/Update screen.
- Documentation: A picture of the VIN plate and the updated software version screen on the head unit must be taken and uploaded to STUI for warranty claim purposes.
Required Tools or Parts
- S/W UPDATE USB MEMORY STICK: Part Number 96160-DAV2. One USB stick is shipped to each Hyundai dealership. If unavailable, the software can be downloaded.
- Causal Part: 96160-N9480 is identified as the causal part for warranty claims under operation code 20D076R0.
Owner Action
If you own a 2022 Hyundai Tucson and are experiencing Bluelink or Bluetooth volume unavailability, you should contact your authorized Hyundai dealership. Inform them about Service Campaign T9D or TSB 23-01-028H. The software update will be performed free of charge under warranty.
Source: NHTSA ID: 10233548
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Frequently Asked Questions
- What is TSB 23-01-028H about?
- TSB 23-01-028H is a Hyundai Technical Service Bulletin addressing a D-Audio software issue in certain 2022 Hyundai Tucson vehicles. It provides a software update to fix problems with Bluelink and Bluetooth volume unavailability.
- Which Hyundai Tucson models are affected by the volume unavailability issue?
- This TSB specifically applies to certain 2022 Hyundai Tucson (NX4) models produced between November 9, 2021, and April 18, 2022. If you own a 2022 Hyundai Tucson and experience this issue, your vehicle may be affected.
- What are the symptoms of the D-Audio software issue?
- The primary symptom is that the Bluelink or Bluetooth audio volume becomes unavailable, meaning you cannot hear or adjust audio from these sources through your vehicle's sound system. This is often referred to as 'Hyundai Tucson volume unavailability'.
- Is there a cost for the software update to fix the volume issue?
- No, the software update described in TSB 23-01-028H (Service Campaign T9D) will be performed free of charge by an authorized Hyundai dealership as it is a warranty repair.
- What should I do if my dealer doesn't have the USB memory stick for the update?
- According to the TSB, if the previously supplied USB memory stick (Part Number 96160-DAV2) is unavailable, the software update can be downloaded onto a new USB stick from the Hyundai update website. Your dealership should be able to perform this download.
What Hyundai Tucson owners report
Counted from the records in our database across 22 model years.
- 6,738
- Owner complaints
- 37
- Recalls
- 564
- Service bulletins
- 276
- Crashes reported
- 145
- Fires reported
- 256
- Injuries reported
The 2022 model year
509 complaints, the 3rd most of 22 model years on file. Owners reported 31 crashes, 5 fires and 56 injuries for this year, which also has 3 recalls on file.
Electrical System, the system this article covers, accounts for 849 of 6,738 complaints (13%), including 83 for 2022.
Complaints by model year
| 2012 | 255 | |
|---|---|---|
| 2013 | 266 | |
| 2014 | 202 | |
| 2015 | 229 | |
| 2016 | 1,626 | |
| 2017 | 1,095 | |
| 2018 | 399 | |
| 2019 | 385 | |
| 2022 | 509 | |
| 2025 | 451 |
Most-reported systems
- Engine — 2,451
- Power Train — 1,273
- Electrical System — 849
- Service Brakes — 761
- Forward Collision Avoidance — 432
Latest recalls for the 2022 model year
- 25V893000 — Trailer Hitches (Dec 2025) — Park outside
- 23V038000 — Structure (Jan 2023)
- 21V938000 — Electrical System (Dec 2021)
Recent owner reports about electrical system
The contact owns a 2022 Hyundai Tucson. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ECU software error.
Read owner complaints →While driving my 2022 Hyundai Tucson Hybrid, the vehicle suddenly lost power, began shaking, and all warning lights illuminated at once. The car would not accelerate properly and became unsafe to operate in traffic.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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