2022 Hyundai Tucson / Santa Cruz Crash Pad Delamination TSB

Hyundai has released Technical Service Bulletin (TSB) 22-01-048H, also known as Service Campaign T8J, to address a potential issue with the main crash pad assembly in certain 2022 Hyundai Tucson (NX4A) and Santa Cruz (NXT) vehicles. Owners of these models may experience delamination of the crash pad, which can affect the interior appearance of the vehicle.

This bulletin outlines a specific procedure for Hyundai dealerships to inspect the crash pad and replace it if necessary. The primary goal is to ensure the quality and integrity of the vehicle's interior components.

Important Warnings for Owners and Dealers

Hyundai emphasizes that dealers must perform this service campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. This ensures that all eligible vehicles receive the necessary inspection and repair.

Furthermore, if a part not covered by this specific campaign is found to need replacement during the service and is still under warranty, a separate claim should be submitted. If the part is out of warranty, prior approval for goodwill consideration must be requested before performing any work. Dealers are also warned that parts incorrectly replaced will be subject to charge back.

What's the Issue?

Certain 2022 Hyundai Tucson (NX4A) and Santa Cruz (NXT) vehicles may develop delamination on the main crash pad assembly. This means that layers of material on the crash pad may separate, leading to an undesirable appearance. This issue is specifically addressed by Hyundai Service Campaign 22-01-048H.

Inspection and Repair Procedure Summary

The service procedure for addressing the potential Hyundai Tucson crash pad delamination involves several steps for technicians:

1. Accessing the Crash Pad: Technicians begin by carefully removing the crash pad speaker grill. A plastic trim removal tool is specified to prevent any damage to the crash pad surface during this step.
2. Speaker Removal: The center speaker bolts are then removed. If the vehicle is not equipped with a center speaker, technicians proceed directly to the next inspection step. The bolts are tightened to a specific torque of 13.0 – 18.1 ft-lb (17.7 – 24.5 Nm).
3. Disconnecting Speaker: The speaker connector is disconnected, and the center speaker is removed from its position.
4. Label Inspection: Using a mirror, technicians inspect a specific label located under the crash pad. They are instructed to look for the "IMG FORMING" label and explicitly warned not to refer to the "NX4A SCORING" label, as this is an incorrect identifier for this procedure.
5. Documentation: Technicians must use the STUI (Service Technical User Interface) system to capture a clear picture of the "IMG FORMING" label. This picture must include the vehicle's VIN or a copy of the Repair Order (RO) for proper documentation. Hyundai advises referring to the "GDSM and STUI Tips" section on their Tech Info website for detailed instructions on capturing these images.
6. Replacement Decision: The critical step involves checking the date and time on the "IMG FORMING" label. If the date/time falls between January 7, 2022, 7:00 PM and January 12, 2022, 12:00 PM, the crash pad assembly must be replaced. If the date/time is outside this specific window, no further action is required.
7. Crash Pad Replacement: If replacement is necessary due to the date code, technicians are directed to follow the detailed instructions in the shop manual under "Body (Interior and Exterior) > Crash Pad > Main Crash Pad Assembly > Repair Procedure."
8. Reassembly: All components are reinstalled in the reverse order of removal.
9. Completion: The service procedure is then marked as complete.

Affected Parts and Tools

The primary component involved in this service campaign is the Main Crash Pad Assembly, identified by part number 84701-CW100NNB.

Special tools or equipment mentioned include:

• Plastic trim removal tool
• Mirror (for label inspection)
• STUI (Service Technical User Interface) system for documentation

Warranty information for this campaign includes:

• Tucson (NX4A): Operation Code 20DA0210 for "IMG Forming Date Code Inspection," with an estimated time of 0.2 M/H. The Causal Part is 84701-CW100NNB, with Nature Code A33 and Cause Code ZZ4.
• Santa Cruz (NXT): Operation Code 20DA02R1 for "Crash Pad Inspection & Replacement," with an estimated time of 2.2 M/H. The Causal Part is 84701-CW100NNB, with Nature Code A33 and Cause Code ZZ4.

What Owners Should Do

If you own a 2022 Hyundai Tucson (NX4A) or Santa Cruz (NXT), it is recommended to contact your authorized Hyundai dealer. You can inquire about Service Campaign 22-01-048H to determine if your vehicle is affected and to schedule an inspection. Dealers can check your vehicle's status using the "Vehicle Information (VIS)" screen via WEBDCS to identify any open campaigns.

This inspection and any necessary replacement of the main crash pad assembly will be performed at no charge to the owner under the terms of the service campaign.

NHTSA ID: 10213719