2023-2024 Honda CR-V Shutter Grille Inop Issue

Honda Investigates 2023-2024 CR-V Shutter Grille Inop and Charging System Warnings

American Honda Motor Co., Inc. (AHM) has initiated an investigation into specific issues affecting certain 2023-2024 Honda CR-V vehicles. The company is actively seeking to collect parts from vehicles exhibiting customer complaints related to a "warning: shutter grille issue" or a "charging system problem" error message displayed on the Multi-Information Display (MID). This effort aims to thoroughly understand the underlying cause of these conditions before any repair attempts are made.

This request for parts collection, identified by NHTSA ID 11008202, is a crucial step in Honda's diagnostic process. By gathering specific components from affected vehicles, Honda intends to gain deeper insights into the technical failures that trigger these warning messages and associated diagnostic trouble codes (DTCs). This proactive approach helps ensure that any future service bulletins or recalls are based on comprehensive data and lead to effective, long-term solutions for owners.

Symptoms and Diagnostic Trouble Codes

Owners of 2023-2024 Honda CR-V models may experience specific warning messages on their Multi-Information Display (MID). These include a "warning: shutter grille issue" or a "charging system problem" error message. These messages indicate a potential malfunction within the vehicle's systems.

When these symptoms occur, technicians may find specific diagnostic trouble codes (DTCs) stored in the vehicle's computer system. Honda is particularly interested in vehicles that have one of the following DTCs:

• P16E8: PGM-FI-Shutter Grille LIN Communication Error
• P16E3: PGM-FI-Battery Sensor LIN Communication Error

These codes point to communication errors within the powertrain control module (PGM-FI) related to either the active shutter grille system or the battery sensor. The presence of these specific DTCs is a key qualifier for Honda's parts collection initiative, especially for the Honda CR-V shutter grille inop.

Important Warnings and Conditions for Participation

Honda has outlined strict criteria for vehicles to qualify for this parts collection program. It is critical for both owners and dealership personnel to understand these conditions to ensure the collected data is relevant and useful for the investigation into the 2023-2024 Honda CR-V shutter grille inop.

A vehicle will only be considered if it meets all of the following requirements:

• It must have one of the diagnostic trouble codes: P16E8 (PGM-FI-Shutter Grille LIN Communication Error) or P16E3 (PGM-FI-Battery Sensor LIN Communication Error).
• The shutter grille actuator coupler must NOT have been unplugged.
• There must have been NO previous replacement of the Shutter Grille Assembly.
• The vehicle must have been involved in NO collisions.
• There must have been NO repair attempts made during the current visit to the dealership for this issue.

These conditions are vital for Honda to collect unaltered components and data, which helps in accurately diagnosing the root cause of the "warning: shutter grille issue" or "charging system problem" in the 2023-2024 Honda CR-V.

What Honda is Doing

Honda is actively seeking to collect specific parts from qualifying 2023-2024 Honda CR-V vehicles. This is part of a broader effort to understand the cause of the "warning: shutter grille issue" and "charging system problem" messages. Dealerships are instructed to contact Honda's Technical Information & Support (TIS) group if a vehicle meets all the specified qualifiers.

TIS will then provide further instructions for recording vehicle information and facilitating the parts collection. This process is designed to gather critical evidence directly from affected vehicles, which is essential for developing a permanent solution. As an incentive, Honda will provide a VISA gift card to dealer personnel who successfully identify and report a qualifying vehicle that leads to a successful parts collection.

What Owners Should Do

If you own a 2023-2024 Honda CR-V and are experiencing a "warning: shutter grille issue" or "charging system problem" message on your Multi-Information Display, you should contact your authorized Honda dealership. Inform them about the specific warning messages you are seeing.

It is important to note that Honda is particularly interested in vehicles that have not had prior repair attempts for this specific issue, have not had the shutter grille actuator coupler unplugged, and have not been involved in collisions. If your vehicle meets these criteria, your dealership may contact Honda's Technical Information & Support group to determine if your vehicle qualifies for the parts collection program. This collaboration helps Honda gather the necessary data to resolve the 2023-2024 Honda CR-V shutter grille inop issue for all owners.

| Year | Make | Model |
| --- | --- |
| 2024 | Honda | CR-V |
| 2023 | Honda | CR-V |

Source: NHTSA ID: 11008202