2023-2024 Honda Accord/CR-V Rear Door Weatherstrip Issues

American Honda Motor Co., Inc. (AHM) has issued a PRIORITY/ACTION REQUIRED message to its dealerships regarding an investigation into rear door weatherstrip issues on certain 2023-2024 Accord and CR-V models. This communication, identified by NHTSA ID 11007889, indicates that AHM is actively seeking to understand the root cause of customer complaints related to the rear door weatherstrip and gap seal.

Symptoms

Owners of 2023-2024 Honda Accord or CR-V vehicles may notice that the rear door weatherstrip or the gap seal between the front and rear doors is loose, torn or deformed. These conditions can affect the vehicle's aesthetics, and potentially lead to wind noise or water intrusion. If you observe any of these issues with your Honda CR-V rear door weatherstrip or Accord rear door weatherstrip, it's important to bring it to your dealership's attention.

Investigation Details

AHM is collecting data on these specific issues to gain a better understanding of the condition before developing a potential repair. The manufacturer is interested in vehicles that meet specific criteria to ensure the collected data is relevant. This proactive approach aims to identify the underlying cause of the loose, torn, or deformed rear door weatherstrip.

Important Instructions for Dealers

This communication is primarily directed at Honda dealership personnel. Dealers are instructed to handle this message with priority and provide copies to their Shop Foreman and Service Advisors. AHM is specifically interested in vehicles that meet the following qualifiers:

• The issue with the weatherstrip must be visually confirmed while it is still installed on the rear door.
• The vehicle must not have been involved in any collision.
• No repair attempts should have been made on the weatherstrip during the current service visit.

Crucially, dealers are instructed not to attempt any repair on the weatherstrip prior to AHM's data collection. If a vehicle meets these qualifiers, dealership personnel are required to CAPTURE PHOTOS OF THE ISSUE ON THE WEATHERSTRIP and email them to Technical Information & Support (TIS) at [email protected]. TIS will then provide further instructions for recording vehicle information.

What Owners Should Do

If you own a 2023-2024 Honda Accord or CR-V and notice that your rear door weatherstrip is loose, torn, or deformed, you should contact your authorized Honda dealership. Explain the symptoms you are experiencing with your Honda CR-V rear door weatherstrip. Be prepared for the dealership to take photographs of the issue and submit them to AHM for review. This process is part of Honda's effort to gather information and may not result in an immediate repair, as AHM is still investigating the cause.

As an incentive for dealer personnel to identify and report qualifying vehicles, AHM will provide a VISA gift card to those whose reported vehicles are accepted for data collection. This indicates the manufacturer's commitment to understanding and addressing this issue comprehensively.

Source: NHTSA ID 11007889