2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints regarding the drip molds on certain 2023-2024 Honda CR-V vehicles. The company is specifically looking into instances where the drip mold is reported as "not set, detaching or loose." This proactive measure aims to thoroughly understand the underlying causes of this condition before any repair attempts are made.

Symptoms

Owners of affected 2023-2024 Honda CR-V models may observe that the vehicle's drip mold is not properly seated, appears to be detaching, or feels loose. This condition refers to the trim piece typically located along the roofline or window frames, designed to channel water away from the vehicle. The primary symptom is the physical state of the drip mold not being securely attached as intended.

Why This Matters

This investigation, identified as a "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose," is crucial for Honda to gather comprehensive data. By inspecting vehicles with the reported issue, AHM can identify common patterns, potential manufacturing anomalies, or design considerations that contribute to the Honda CR-V drip mold problem. The goal is to develop an effective and permanent solution, ensuring long-term quality and customer satisfaction.

Qualifying Conditions for Inspection

American Honda is interested in inspecting vehicles that meet specific criteria to ensure the most relevant data is collected. For your 2023-2024 Honda CR-V to qualify for this special inspection, it must satisfy the following requirements:

• The Vehicle Identification Number (VIN) must begin with '7FA'.
• There must be clear visual evidence of the "drip mold not set, detaching or loose" condition. This requires visual confirmation and the ability to provide both wide-angle and close-up photographs.
• The vehicle must not have been involved in any collision.
• No prior repair attempts for this specific drip mold issue should have been made.

Action Required for Owners

If your 2023-2024 Honda CR-V exhibits the described drip mold issue and meets the qualifying conditions, you should contact your authorized Honda dealership. The dealership will then communicate with Honda's Technical Information & Support (TIS) group. You can reach TIS directly via email at [email protected] or by phone at 800-880-1072, available Monday through Friday, 7 AM to 5 PM PST. TIS will provide further instructions and require specific vehicle information, including:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue description (e.g., "drip mold not set, detaching or loose")
• VIN
• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

Important Warnings

It is critical that owners and technicians adhere to Honda's directive: "Do not attempt a repair of any kind" on the drip mold before the vehicle has been inspected by AHM. This ensures that the original condition of the Honda CR-V drip mold can be thoroughly evaluated, which is essential for accurate diagnosis and understanding the root cause of the problem. Attempting a repair prematurely could compromise the investigation process.

Manufacturer's Incentive

As a gesture of appreciation for their cooperation, Honda offers an incentive to dealer personnel. Dealer personnel who identify a qualifying vehicle that is accepted as a candidate for inspection and successfully participates in the Dealer Visit/Parts Collection/Info Collection program will receive a VISA gift card. This incentive underscores Honda's commitment to resolving the Honda CR-V drip mold issue and encourages dealer participation in the investigation.