2022-2025 Honda Rearview Mirror Bracket Detached/Loose

American Honda Motor Co., Inc. (AHM) has issued a communication to its dealerships, requesting assistance in collecting specific vehicle parts to investigate a common issue: a Honda rearview mirror detached or loose from the windshield. This initiative, identified by NHTSA ID 11024912, focuses on certain 2022-2025 Accord, Civic, and Odyssey vehicles. The goal is to gather components from affected vehicles to thoroughly understand why the rearview mirror bracket/slug is failing.

Why Honda is Investigating This Issue

Honda is actively seeking vehicles with a Honda rearview mirror detached or loose from the windshield. The manufacturer wants to collect these parts to analyze the failure point between the mount spring and the bracket. This investigation is crucial for determining the root cause of the problem and ensuring future design improvements or service solutions. Dealerships are instructed not to attempt any repairs on qualifying vehicles before AHM has had the opportunity to collect the specific parts.

Symptoms of a Detached or Loose Rearview Mirror

Owners of affected 2022-2025 Honda Accord, Civic, or Odyssey vehicles might notice that their rearview mirror is no longer securely attached to the windshield. The primary symptom is the rearview mirror bracket/slug being either completely detached or noticeably loose from the windshield. This condition can affect visibility and potentially pose a safety concern.

Qualifying Conditions for Participation

Honda is interested in vehicles that meet specific criteria for this parts collection initiative. Your vehicle may qualify if it exhibits a Honda rearview mirror detached or loose condition and meets the following requirements:

• Manufacturing Date: The vehicle's manufactured date, found on the driver's door jamb, must be AFTER December 2022.
• Mirror Condition: The "Rearview mirror BRACKET/SLUG MUST be detached or loose from the windshield". Technicians will need to remove the housing to confirm the condition and capture a photo.
• Windshield Condition: Cracks or chips on the windshield are acceptable, provided the rearview mirror bracket is still detached or loose.
• Windshield Replacement: If the windshield has been replaced, it must have been done using a Honda genuine part.
• Collision History: The vehicle must not have been involved in a collision.
• Prior Repair Attempts: No repair for this specific rearview mirror issue should have been attempted during the current service visit.

Important Owner Information

It is critical for owners to understand that if their vehicle meets the qualifying conditions, Honda specifically requests that no repair be attempted on the rearview mirror issue before the vehicle has been evaluated for parts collection. This is to ensure that the components remain in their original failed state for proper analysis. Honda is NOT notifying consumers directly about this parts collection. Owners must proactively check if their vehicle qualifies and contact their dealership.

What Owners Should Do

If you own a 2022-2025 Honda Accord, Civic, or Odyssey and are experiencing a Honda rearview mirror detached or loose from the windshield, and your vehicle meets the qualifying conditions, you should contact your local authorized Honda dealership. The dealership will then communicate with Honda's Technical Information & Support (TIS) group.

When contacting your dealership or if they reach out to TIS, they will need to provide specific information via email to [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST). This information includes:

• Model Year (e.g., 2025)
• Model Name (e.g., Accord)
• Issue description (e.g., "Rearview Mirror Detached")
• Vehicle Identification Number (VIN)
• Dealer Name & Number
• Dealer City & State
• Your Name
• Best Phone Number to be reached
• Current Mileage
• Confirmation that the vehicle meets all qualifiers #1-#6
• One photo of the rearview mirror condition
• DPTS#

As a gesture of appreciation, technicians who successfully identify a qualifying vehicle and facilitate its acceptance for parts collection may receive a VISA gift card.

NHTSA ID: 11024912