2024 Honda Civic Passenger Side Rear Window Inop Investigation

American Honda Motor Co., Inc. (AHM) has issued a "Request for Visit: 2024 Civic Passenger Side Rear Window Regulator Inop" to its dealerships. This communication indicates an active investigation into a specific issue affecting the 2024 Honda Civic model. The primary goal is to collect detailed information and physical parts from affected vehicles to understand the root cause of the "passenger side rear window inop" condition.

Symptoms

Owners of certain 2024 Honda Civic vehicles may experience a "passenger side rear window inop" condition. This means the passenger side rear window is inoperative and cannot be controlled from either the driver's master switch or the individual window switch on the rear door itself. This issue must be constant, not intermittent, for the vehicle to qualify for the investigation.

Investigation Background

AHM is actively searching for 2024 Honda Civic vehicles that exhibit this specific window malfunction. The company aims to collect specific parts from these vehicles to gain a deeper understanding of the underlying cause. This proactive approach allows Honda to analyze the components before any repair attempts might alter the evidence, ensuring a thorough investigation into the Honda Civic window inop.

Qualifying Conditions for Participation

For a vehicle to be considered for this investigation, it must meet several strict criteria:

• Manufactured Date: The vehicle's manufactured date, found on the driver's door jamb, must be after August 2023.
• Constant Inoperation: The "passenger side rear window inop" condition must be constant; intermittent issues do not qualify.
• Specific Malfunction: The issue must be complete inoperation. Vehicles with only "window noise" or "slow condition" without complete inoperation are not accepted.
• Previous Regulator Replacement: If the window regulator has been replaced previously, the vehicle may still qualify.
• No Prior Repair Attempts: Crucially, no repair attempt should have been made for this specific issue during the current visit to the dealership.

Video Submission Requirements

If a dealership identifies a qualifying vehicle, they are instructed to provide a video documenting the issue. This video must follow specific guidelines:

• Door Panel Removal: The door panel should be gently removed before capturing the video.
• Window Operation: The video must show the window switch being toggled up and down, clearly demonstrating that there is no window movement.
• Motor Sound: Technicians should make comments in the video if any motor sound can be heard or if the motor feels warm during operation.

Important Information for Owners

If your 2024 Honda Civic is experiencing a "passenger side rear window inop" condition, it is important to understand that Honda is currently in an investigation phase, not a repair phase for this specific communication. If your vehicle meets the qualifiers, your dealership may be asked to facilitate the collection of information and parts. It is critical that no repair attempts are made on the window issue before contacting Honda's Technical Information & Support (TIS) group, as this could disqualify the vehicle from the investigation.

Dealership technicians who successfully identify and report a qualifying vehicle that is accepted for the investigation will receive a VISA gift card as a gesture of appreciation from AHM.

How to Report a Qualifying Vehicle

Dealerships with a qualifying 2024 Honda Civic should email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). The email subject line should include:

• Model Year (e.g., 2024)
• Model Name (e.g., Civic)
• Issue (e.g., Passenger side rear window inop)
• VIN

The email body should contain the Dealer Number, Technician's Name, Best Phone Number, Current Mileage, confirmation that the vehicle meets qualifiers #1-#5, and the attached video, along with the DPTS#.

What Owners Should Do

If your 2024 Honda Civic is experiencing a constant "passenger side rear window inop" condition, especially if it was manufactured after August 2023, contact your Honda dealership. Inform them about this manufacturer communication, "Request for Visit: 2024 Civic Passenger Side Rear Window Regulator Inop," and inquire if your vehicle qualifies for the investigation. Do not attempt to repair the window yourself or have an independent shop do so, as this may prevent your vehicle from being part of Honda's data collection efforts.

NHTSA ID: 11009172