2022-2023 BMW MyBMW App Incorrect Vehicles TSB

Owners of certain 2022-2023 BMW models, including the 2023 BMW X7, may experience issues with their MyBMW app displaying incorrect vehicles or receiving emails about cars they do not own. This specific concern is documented in BMW TSB 10225124, identified as a 2023 BMW X7 manufacturer_communication.

Symptoms

After a software update to version 22-07-5XX, owners may notice two primary symptoms related to their MyBMW app and associated communications:

• Email Notifications: Customers and previous demo users might receive "emails stating that they are linked to BMW vehicles they do not own." These emails can be confusing and lead to concerns about data privacy or account security.
• MyBMW App Display: Users of the MyBMW app may find "additional vehicles in their 'My Garage' tab that they do not recognize." This can clutter the app interface and make it difficult to manage their actual vehicle(s).

Trigger Conditions / Cause

This 2023 BMW X7 manufacturer_communication indicates that the problem arises after dealer-owned vehicles are updated to software version 22-07-5XX. This update appears to incorrectly link customer accounts or app profiles to vehicles they previously interacted with, such as demo cars, or to other vehicles within the dealership's inventory.

What Owners Should Know

This issue is primarily a data linking problem within BMW's systems, triggered by a specific software update. While it can be unsettling to see unfamiliar vehicles or receive unexpected emails, the communication does not suggest a direct safety risk or a malfunction of your personal vehicle's operational systems. The affected component is broadly categorized as the ELECTRICAL SYSTEM, indicating a software-related rather than a hardware-related fault.

Next Steps for Owners

If you are experiencing the symptoms described in this 2023 BMW X7 manufacturer_communication, such as incorrect vehicles in your "My Garage" tab or emails about unowned cars, it is advisable to contact your authorized BMW dealer. They will be aware of BMW TSB 10225124 and can provide guidance on how to address the incorrect vehicle listings or email notifications. While the TSB does not outline a specific owner-initiated repair, reporting the issue helps BMW track its prevalence and ensures your account information is accurate.

Source: NHTSA ID 10225124