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Bulletin de service

2022-2024 BMW iX Software Update for Various Malfunctions

A BMW Service Information Bulletin, SIB 65 11 24, outlines a software update for 2022-2024 BMW iX vehicles to resolve various issues including Bluetooth malfunctions, slow head unit startup, Apple CarPlay disconnections, AC charging abort errors, and non-functional Remote Control Parking.

Byeditor sarah mitchell2022 BMW iX
2022 BMW iX — BMW iX software update
Editorial illustration generated for this article.
SIB 65 11 24BMW iX software updateBluetooth malfunctionsApple CarPlay disconnectionsAC charging abort errorRemote Control Parking without functionI-level 1020-24-03-540ISTA 4.46.4xRepair Code 0065770400SIB 04 23 10

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BMW iX
2023–2024

Symptoms of Unfavorable Software

Owners of 2022-2024 BMW iX vehicles may experience several issues due to unfavorable software. These problems can affect various vehicle systems and overall user experience. The BMW iX software update aims to resolve these concerns.

Common symptoms include:

  • Bluetooth malfunctions: Connectivity issues or unreliable performance of Bluetooth devices.
  • Slow head unit (HU) startup: The infotainment system may take longer than expected to start up.
  • Frequent Apple CarPlay disconnections: Intermittent loss of connection with Apple CarPlay.
  • Vehicle access and drive-ready state issues: Problems related to accessing the vehicle or getting it into a drive-ready state.
  • AC charging abort errors: The vehicle's AC charging process may unexpectedly stop.
  • Non-functional Remote Control Parking: The Remote Control Parking feature may not work as intended.

Cause of the Issues

BMW has identified that the root cause of these various malfunctions is unfavorable software installed in the vehicle. The Service Action SIB 65 11 24 is designed to implement quality improvements and robustness measures through a comprehensive software update.

Important Warnings and Owner Information

Owners should be aware of several key points regarding this service action:

  • Mobile Friendly Repair: This repair is eligible to be performed via Mobile Assistance for qualified service centers.
  • Automatic Reprogramming: The ISTA system will automatically reprogram and code all programmable control modules that do not have the latest software during this service.
  • Battery Charger Requirement: Technicians are instructed to always connect a BMW-approved battery charger/power supply, referencing SIB 04 23 10, during the programming process to ensure stable voltage.
  • Claim Reimbursement: Reimbursement for this Service Action will be processed via normal claim entry, utilizing specific work package information.
  • Consequential Repairs: If control modules fail during the reprogramming procedure, additional repair work may be required and claimed under the applicable repair codes and labor operations.

Repair Procedure Summary

To address the software issues, technicians will perform a complete vehicle programming. This BMW iX software update involves several steps:

  1. Determine Current I-level: The technician will first determine the vehicle's current I-level using either the AIR or AWP (Aftersales Workplace) applications.
  2. Program Software: Based on the current I-level, the vehicle will be programmed to I-level 1020-24-03-540 or higher. This programming is performed using ISTA 4.46.4x (or higher), which was released on April 4, 2024.
  3. Preparation: Before programming, a battery charger must be connected to the vehicle, and the programming system (ISTA 4) must be connected to the vehicle.
  4. Measures Plan: The technician will determine, accept, and fully work through the measures plan, ensuring all control units are programmed, encoded, and enabled.
  5. Rework List and Testing: Any items on the rework list will be followed. Depending on this list, a vehicle test will be carried out, and the fault memory will be cleared if necessary.
  6. Functionality Check: After the programming is completed, the functionality of the system will be checked to confirm all issues are resolved.

Required Tools and Software

Performing this service action requires specific tools and software versions:

  • ISTA 4.46.4x (or higher) programming system.
  • A BMW-approved battery charger/power supply (as referenced in SIB 04 23 10).

Claim Information for Service Centers

For service centers, the repair code for this action is 0065770400, described as

Frequently Asked Questions

What specific issues does BMW Service Action SIB 65 11 24 address?
BMW Service Action SIB 65 11 24 addresses a range of software-related problems in the 2022-2024 BMW iX, including Bluetooth malfunctions, slow head unit startup, frequent Apple CarPlay disconnections, AC charging abort errors, and non-functional Remote Control Parking.
How is the BMW iX software update performed?
The software update involves programming the vehicle to I-level 1020-24-03-540 or higher using ISTA 4.46.4x. This procedure requires connecting a BMW-approved battery charger and following a detailed measures plan to ensure all control units are updated and encoded correctly.
Will I receive a notification for this service action?
The document indicates that vehicles requiring this campaign will show it as 'Open' when checked in BMW's internal systems. It does not explicitly state that owners will receive direct notifications, so it's advisable to check with your BMW service center.
Is this repair covered under warranty?
This is a Service Action, which typically means the repair is performed at no cost to the owner. The bulletin specifies that reimbursement for this Service Action, SIB 65 11 24, will be handled via normal claim entry for service centers.
What should I do if my 2022-2024 BMW iX is experiencing these software issues?
If your 2022-2024 BMW iX is exhibiting symptoms like Bluetooth malfunctions, Apple CarPlay disconnections, or AC charging abort errors, you should contact your authorized BMW service center. Referencing Service Information Bulletin SIB 65 11 24 can help them quickly identify the required software update.

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