2024-2025 Audi MIB3 Radio and Settings Loss TSB

Owners of certain 2024-2025 Audi models equipped with the MIB3 infotainment system may encounter a frustrating issue where their personalized settings are not saved. This problem, detailed in Audi Technical Service Bulletin 2075315, affects radio favorites, navigation destinations, and even sound preferences. If you're experiencing your Audi MIB3 settings lost, this TSB outlines a straightforward solution involving a factory reset of the MMI system.

Symptoms of Lost Settings

Owners of affected vehicles may observe one or more of the following issues related to their Audi MIB3 settings lost:

• Radio Favorites Not Stored: "The radio stations saved as favorites during the last trip are no longer stored, after the ignition has been switched off and back on again, or after the vehicle has been parked for an extended period." In some instances, only the frequency "88.3 MHz" might be displayed.
• Navigation Settings Disappear: "The navigation settings are not saved or are lost after the ignition is switched off and back on" including last destinations and saved favorites.
• Sound Settings Reset: "The sound settings (e.g., balance / fader) are not saved or are lost after switching the ignition off and back on."
• Repeated Setup Wizard: "The setup wizard is displayed repeatedly even though it has already been completed."

Diagnosis and Trigger Conditions

Audi workshops have confirmed that they can generally reproduce these behaviors under the conditions described by customers. The technical background indicates that previous attempts to restore the system to factory settings using the ODIS tester during pre-delivery inspection were not sufficient to prevent this issue. This TSB, identified as 91 24 54 2075315/1, supersedes or closes previous related service information, specifically PSS 2074612.

Important Warnings for Owners

Audi has issued a critical notice regarding this issue:

"Replacing parts or attempting repairs will not fix the problem. Unjustified labor / replacement parts will be charged back. Invoicing under warranty is not permitted."

This means that attempting to replace components like the MIB3 unit will not resolve the problem and will likely result in charges to the owner. Furthermore, this TSB is informational only and is not covered under any Audi Warranty. Owners should be aware that any labor or parts associated with this fix are generally not reimbursable under warranty.

Repair Procedure Summary

The recommended solution for the Audi MIB3 settings lost issue is to reset the MMI system to its factory settings. This procedure can be performed through the MMI system menu:

1. Navigate to the home screen of the MMI system.
2. Select "Settings".
3. Proceed to "System maintenance".
4. Choose "Restore factory settings".

Follow the on-screen instructions to complete the reset. The system will restart, which may take several minutes.

What Owners Should Know After the Reset

It is crucial to understand the implications of performing a factory reset on the MMI system. After the reset, "all settings are restored to factory settings." This includes, but is not limited to:

• Navigation destinations
• Paired cell phones
• Connected Wi-Fi devices
• Key user for Audi connect functions
• Any other personalized settings or device connections

Owners will need to re-establish all their desired settings and device connections manually. Additionally, the setup wizard will need to be completed again.

Next Steps for Owners

If you are experiencing your Audi MIB3 settings lost, you can attempt the MMI factory reset procedure yourself using the steps outlined above. If the issue persists or you are uncomfortable performing the reset, contact your authorized Audi service center for assistance. Be mindful of the warranty information provided in this TSB, as the repair may not be covered.

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Source: NHTSA ID: 11009389