2023 Audi e-tron GT Charging Port Door Not Opening TSB

Audi has released Technical Service Bulletin (TSB) 2070578/3 to address customer complaints regarding the charging port door on certain 2023 Audi e-tron GT and RS e-tron GT models. This bulletin, released on September 9, 2025, provides guidance for technicians to diagnose and repair issues where the 2023 Audi e-tron GT charging port door malfunctions.

Symptoms

Owners of affected vehicles may observe the following issues related to the 2023 Audi e-tron GT charging port door:

• The status (open/closed) of the charging port door(s) is displayed incorrectly in the driver information system (DIS).
• The charging port door(s) cannot be opened or closed.

Diagnosis / Trigger Conditions

Workshop findings indicate that these symptoms are typically caused by a faulty charging port door actuator(s) or a charging port door that is physically stuck. The system may fail to correctly detect the door's position, leading to the incorrect display in the DIS.

Repair Procedure Summary

To resolve the issue with the 2023 Audi e-tron GT charging port door, technicians are instructed to replace the affected charging port door actuator(s) and any corresponding charging port door insert(s). This repair must be performed strictly according to the detailed instructions provided in the Elsa Repair Manual. Audi has also implemented production optimization as a solution to prevent future occurrences of this issue.

Required Parts and Tools

Technicians will need to consult their Parts Department and/or ETKA for the latest information and parts bulletins. The following parts may be required for the repair:

• Actuator: Part Number 9J1962625B (Quantity: 01 or 02)
• Insert: Part Number 4J3821241D (Quantity: 00 or 01)
• Insert: Part Number 4J3821242D (Quantity: 00 or 01)
• Fasteners, bolts, nuts, and screws as needed per the Repair Manual (refer to ETKA/ELSA).

Associated labor operations for this repair include:

• Fuel filler door remove + reinstall (Labor Operation 5537 1905)
• Fuel door positioning motor remove + reinstall (Labor Operation 5544 1955)
• 2 Fuel door positioning motors remove + reinstall (includes: 2 Fuel filler doors remove + install) (Labor Operation 5544 2099)

The damage code associated with this repair is 0017, and the service number is 5544.

Important Warnings

Owners should be aware that if their vehicle is outside of its warranty period, this Technical Service Bulletin (TSB 2070578/3) is provided for informational purposes only, and repair costs may not be covered by Audi. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Revision History

This TSB has undergone several revisions:

• Revision 3: Updated service instructions.
• Revision 2 (June 6, 2024): Revised condition, workshop findings, technical background, production solution, service, and required parts and tools.
• Revision 1 (June 6, 2023): Initial publication of the TSB.

Source: NHTSA ID 11023753