2021 Audi Q7, Q8, SQ8, RS Q8 Cracked Mirror Glass
Audi has issued Technical Service Bulletin 2062715/1 for 2021 Audi Q7, Q8, SQ8, and RS Q8 models regarding cracked exterior rear view mirror glass. This TSB outlines the diagnostic process and repair procedure for mirror glass that cracks without external impact, often when heating is active.
David Chen2021 Audi Q8
S'applique également à
- Audi Q7
- 2021
- Audi RS Q8
- 2021
- Audi SQ8
- 2021
Symptoms
Owners of affected Audi vehicles may observe that "The exterior rear view mirror glass is cracked." This cracking typically occurs without any visible signs of external influence or impact. Customers often report that the crack forms when the mirror glass heating function is activated.
Diagnosis and Trigger Conditions
Technicians should look for instances where the exterior rear view mirror glass is cracked, but there is no evidence of outside influence or impact. The primary trigger condition appears to be the activation of the mirror glass heating system. This specific condition is the focus of Technical Service Bulletin 2062715/1.
Repair Procedure Summary
Audi is actively investigating the root cause of this issue and is requesting assistance from dealerships by collecting affected parts. If a 2021 Audi Q8 or other listed model exhibits a cracked exterior rear view mirror glass without external damage, the repair involves replacing two components.
Technicians are instructed to replace both the exterior rear view mirror glass and the rear view mirror mounting with electric adjuster. It is important to note that the decorative cap and any lighting components do not need to be replaced and can be reused. The original mirror mounting and the damaged mirror glass must be retained and securely packed for submission to Audi for further analysis.
Important Warnings
Owners and technicians should be aware that replacement of the mirror mounting is specifically for the condition described in this TSB. Replacing the mirror mounting is not necessary for other types of mirror glass damage or conditions not covered by this bulletin.
Warranty Information
This Technical Service Bulletin (TSB) 2062715/1 is for informational purposes only. It is not applicable to any Audi Warranty. Owners should consult their dealership regarding potential costs or coverage for this repair.
What Owners Should Know
This TSB indicates that Audi is actively collecting data to understand why the exterior rear view mirror glass is cracking without impact, especially when heating is activated. By replacing both the glass and the mounting assembly and returning the old parts, you are contributing to Audi's efforts to identify a permanent solution. Always check with your Audi Parts Department and/or ETKA for the latest information and parts bulletins related to this issue.
Source: NHTSA ID 10189598
Frequently Asked Questions
- What is Audi TSB 2062715/1 about?
- Audi Technical Service Bulletin 2062715/1 addresses the issue of exterior rear view mirror glass cracking without evidence of outside influence or impact, particularly when the mirror heating function is active, on certain 2021 Audi models.
- Which Audi models are affected by the cracked mirror glass issue?
- This TSB applies to 2021 Audi Q7, Audi Q8, Audi SQ8, and Audi RS Q8 models experiencing a cracked exterior rear view mirror glass.
- What causes the exterior rear view mirror glass to crack in 2021 Audi Q8 models?
- The exact root cause is currently inconclusive. Audi is collecting affected parts for analysis, but customer reports suggest the cracking often occurs when the mirror glass heating is activated, without any external impact.
- Will Audi cover the cost of this repair under warranty?
- According to the TSB 2062715/1, this bulletin is informational only and not applicable to any Audi Warranty. Owners should discuss potential costs and coverage options directly with their Audi dealership.
- What parts are replaced to fix the cracked mirror glass?
- To address the cracked exterior rear view mirror glass, technicians are instructed to replace both the mirror glass and the rear view mirror mounting with the electric adjuster. The old parts are then sent to Audi for further root cause analysis.
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