2023-2025 Audi Q7/SQ7 Door Arrester Noise TSB

Owners of 2023-2025 Audi Q7 and SQ7 models may notice an unpleasant Audi Q7 door arrester noise when operating their vehicle's doors. This issue, characterized by a creaking or cracking sound, is detailed in Audi Technical Service Bulletin 2074129/3. This bulletin provides guidance for technicians to diagnose and resolve the problem by replacing the door arrester components.

Revision History

This Technical Service Bulletin, identified as 57 24 70 2074129/3, was last revised on November 27, 2024 (Revision 3). This revision updated the title, header (VIN break), service, warranty claim type, and removed images from the 'Required Parts and Tools' section. It supersedes an earlier bulletin, Group 57 number 24-46, dated June 21, 2024 (Revision 2), which itself added model year and corrected VIN breaks. The initial publication was on June 5, 2024.

Symptoms

Customers report hearing a specific Audi Q7 door arrester noise that manifests as a "creaking or cracking type noise when opening or closing one or any of the four doors." Workshop findings consistently trace these noises back to the door arrester mechanism.

Technical Background

The root cause of the creaking or cracking noises is a manufacturing inconsistency in the production of the door arresters. This inconsistency leads to friction and noise as the arrester bar travels within its guide when the door is opened or closed. Audi has implemented a production solution to correct this issue in newly manufactured door arresters.

Repair Procedure Summary

To resolve the Audi Q7 door arrester noise, technicians are instructed to replace the faulty door arrester. It is crucial to ensure that any replacement part has a production date of week 17/2024 or later and a component version of "03S" or higher. This information is stamped directly onto the part, with the first two characters indicating the year (YY) and the next two indicating the calendar week (WW) of production. The component version, such as '03S', is typically found beneath the production date, as illustrated in Figure 1 of the TSB, which shows an example part with production date 24/17 and component version 03S.

When billing for this service, technicians must attach clear photos or videos to DOC-IT that demonstrate the complaint. These images or videos must include the VIN and date, be in focus with sufficient light, and must not be edited. They should clearly mark the location of the problem and avoid showing any persons, faces, or license plates.

Labor Operations

Depending on the number of door arresters being serviced, specific labor operations and time units (TU) are assigned:

• One front door arrester:
  • Front door trim remove and reinstall (7059 1900)
  • Front door arrester remove and reinstall (5759 1999) - 20 TU
• Two front door arresters:
  • Two front door trims remove and reinstall (7059 2000)
  • Two front door arresters remove and reinstall (5759 2099) - 30 TU
• One rear door arrester:
  • Rear door trim remove and reinstall (7073 1900)
  • Rear door arrester remove and reinstall (5859 1999) - 20 TU
• Two rear door arresters:
  • Two rear door trims remove and reinstall (7073 2000)
  • Two rear door arresters remove and reinstall (5859 2099) - 30 TU
• One front and one rear door arrester:
  • Front door trim remove and reinstall (7059 1900)
  • Front door arrester remove and reinstall (5759 1999) - 20 TU
  • Rear door trim remove and reinstall (7073 1950)
  • Rear door arrester remove and reinstall (5859 1999) - 20 TU
• One front and two rear door arresters:
  • Front door trim remove and reinstall (7059 1950)
  • Front door arrester remove and reinstall (5759 1999) - 20 TU
  • Two rear door trims remove and reinstall (7073 2000)
  • Two rear door arresters remove and reinstall (5859 2099) - 30 TU
• All four door arresters:
  • Two front door trims remove and reinstall (7059 2000)
  • Two front door arresters remove and reinstall (5759 2099) - 30 TU
  • Two rear door trims remove and reinstall (7073 2099) - 40 TU
  • Two rear door arresters remove and reinstall (5859 2099) - 30 TU

Required Parts

Technicians will need to order specific parts for the repair. Always confirm the latest part information with your Parts Department and/or ETKA.

• Front door arrester: Part Number 4M0837249 (Quantity required)
• Rear door arrester: Part Number 4M0839249 (Quantity required)

Warranty Information

For warranty claims, the Service Number for a left front door arrester is 5759. The Damage Code to be used for any affected door arrester (left front, right front, left rear, or right rear) is 0020. Diagnostic times for GFF, road test prior to service, and road test after service procedures are listed as "No allowance" (0 TU).

All claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. The claim comment should explicitly state "As per TSB 2074129/3" for proper processing.

Important Warning

If your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only, and any repairs may not be covered by Audi.

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Source: NHTSA ID: 11011258