2021 Audi MIB2+ Map Flickering TSB

Symptoms

Owners of affected 2021 Audi models, including the Audi e-tron, may observe a brief, intermittent visual disturbance where the detailed intersection map flickers. This issue specifically affects the display of the detailed intersection map, which is a key feature of the MIB2+ infotainment system. The flickering can occur in both the Audi virtual cockpit and the Head-Up Display (HUD).

This symptom manifests as a momentary on-off or rapid visual instability of the map, rather than a complete system failure or blank screen. It is primarily noticeable during active navigation or when the detailed intersection map is prominently displayed, potentially causing a distraction for the driver.

Technical Background

Audi has identified the root cause of this flickering as a software-related issue embedded within the MIB2+ system. This software anomaly directly impacts the rendering process for the detailed intersection map in the display windows, leading to the observed flickering effect.

It is crucial to understand that this condition is not indicative of a faulty hardware component, such as the virtual cockpit screen or the HUD projector. Instead, the problem originates from the software's interaction with the map display function, confirming it as a known software bug that requires a programmatic solution.

Important Warnings for Owners

Audi has issued clear instructions regarding this condition to prevent unnecessary repairs and costs:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "no repairs are necessary at this point."

These directives mean that owners should not consent to or pay for the replacement of any physical components, such as the virtual cockpit or HUD unit, if their primary concern is the detailed intersection map flickering. Such component replacements will not address the underlying software issue and would result in an unnecessary expense without resolving the problem.

What Owners Should Do

If you are experiencing the Audi e-tron map flickers issue, it's important to be aware that Audi has acknowledged this as a software-related problem and is actively working on a resolution. A software fix is anticipated to be released and available in the fourth quarter of 2021.

At this time, no immediate repair action is required or recommended. Audi dealerships are instructed to inform customers about the forthcoming solution and to create a Pending Service Solutions (PSS) record. This PSS record serves as an internal tracking mechanism, ensuring that your vehicle's issue is documented and that you can be notified when the software update becomes available. Owners are encouraged to communicate with their Audi dealership for updates on the release of the software fix.

Warranty Information

This Technical Service Bulletin (TSB) is explicitly stated as "informational only and not applicable to any Audi Warranty." This clarifies that while Audi has identified and is addressing the issue, the TSB itself does not provide for warranty claims or coverage for repairs related to this specific condition, as no repair procedure is currently authorized. The intent is to inform technicians and owners about the known software issue and the upcoming solution.

Source

NHTSA ID: 10190287