2021 Audi e-tron Launch Repair Authorization TSB

Audi of America issued Technical Service Bulletin (TSB) 00 20 39 2060051/1 to establish a mandatory repair authorization process for its dealerships. This TSB is crucial for the successful launch of the 2021 Audi e-tron, ensuring that any issues encountered during its initial release are properly documented and addressed. The bulletin aims to gather vital technical information to support the new model.

This process is mandatory for all dealers and must be followed when the first 2021 Audi e-tron vehicles arrive at dealerships and until further notice. It is specifically designed for issues found during the launch phase and should not be used for routine maintenance or pre-delivery inspections (PDI).

Symptoms

This Technical Service Bulletin (TSB) does not describe specific symptoms or fault codes. Instead, it outlines a mandatory process for Audi dealerships to follow when any concern arises with a 2021 Audi e-tron during its initial launch phase. Any unexpected behavior or malfunction would trigger this repair authorization procedure.

Fault Codes / DTCs

This service bulletin does not list any specific diagnostic trouble codes (DTCs) or fault codes. It focuses on the procedural steps for addressing any issue that may arise during the initial launch of the 2021 Audi e-tron, rather than diagnosing a particular fault.

What the Service Bulletin Says

TSB 00 20 39 2060051/1 details a specific process for dealers to manage any concerns with the 2021 Audi e-tron. This ensures a consistent approach to the Audi e-tron launch repair process and proper data collection.

Here's a summary of the steps dealers must follow:

• Verify Customer Concern: The dealer must first confirm the customer's reported issue.
• Begin GFF Diagnosis: Technicians are instructed to start the Guided Fault Finding (GFF) diagnosis. They must not remove any parts or disconnect electrical connections at this stage.
• Create a TAC Ticket: A Technical Assistance Center (TAC) ticket must be created using the Technical Assistance Center System in Elsa. The concern type selected should be "MY20 e-tron Sportback Launch."
• Detailed Information: The TAC ticket needs a detailed description of the customer concern, the technician's cell phone number for direct contact, the GFF Diagnosis Log, and photos of the issue.
• Activate TAC Ticket: The TAC ticket must be activated promptly by calling the TAC for further instructions before any repairs are carried out.

Within one hour of receiving the technician's call, Audi's Launch Team will either provide a repair plan or decide to send a Launch Team member to the dealership. If no response is received within the hour, the technician may proceed with the repair. The bulletin also outlines the Audi Launch Allowance Program, which allows dealers to claim time units for opening and closing TAC tickets, and for timely parts requests. Further instructions on these claims are found in Audi Warranty Service Circular AWA-20-07.

The TSB also describes the Warranty Parts Return Center process for returning requested parts, including monitoring the Outstanding Warranty Parts Report in the Warranty Parts Portal (WPP) and entering warranty claims into SAGA within 24 hours of repair.

What to Do

If you own a 2021 Audi e-tron and experience any issues, it is important to contact your authorized Audi dealership immediately. Inform them of the problem you are encountering. Your dealer will follow the mandatory Audi e-tron launch repair authorization process outlined in TSB 00 20 39 2060051/1 to diagnose and resolve the concern. This ensures that your vehicle receives the correct attention and that vital technical information is collected to support the new model.

NHTSA ID: 10177296