2021-2023 Audi Dash Panel Noise TSB 2056298/6

Revision History and Superseded Bulletin

Audi Technical Service Bulletin 68 23 43 2056298/6, issued on May 30, 2023, addresses noises emanating from the dash panel. This bulletin supersedes the earlier Technical Service Bulletin Group 68 23 42 dated May 19, 2023. Revisions to the bulletin have included adding model years, modifying production solution timing, removing VIN breaks, correcting Elsa display issues, updating implementation timelines, and modifying labor operations.

Symptoms

Owners of affected 2021-2023 Audi vehicles may notice an Audi A6 dash panel noise or rattle. Specifically, customer reports indicate that "Noises can be heard from the dash panel when driving on poor roads." The noise is often localized, with owners stating, "The noise comes from the area near the MMI display."

Technical Background and Cause

The root cause of this Audi A6 dash panel noise is identified as contact points within the dash panel trim. These contact points can generate noise, particularly when the vehicle is driven over uneven surfaces or poor roads.

Repair Procedure Summary

To resolve the dash panel noise, Technical Service Bulletin 2056298/6 outlines a specific repair process. The procedure involves the following steps:

1. Remove the Dash Panel Trim: The trim strip of the dash panel must be carefully removed to access the underlying components.
2. Apply Felt Strips: Felt adhesive tape, identified by part number 533867910A, is to be applied to specific contact points on the dash panel trim. These areas are visually indicated in the bulletin's figures (Figures 1, 2, 3, and 4) to ensure correct placement. The felt strips are designed to be stuck on and folded back behind clips.
3. Reassemble Trim: After applying the felt strips, the dash panel trim is reassembled following the guidelines provided in the Elsa repair manual.

Required Parts and Tools

For this repair, the following materials are necessary:

• Felt strips: Part Number 533867910A (Quantity: 01)
• Fasteners, Bolts, Nuts, and Screws: As needed, refer to ETKA for specific requirements based on the repair manual.

Always consult with your Parts Department and/or ETKA for the most current information and parts bulletins.

Warranty Information

Warranty claims for this repair are processed under specific claim types:

• Claim Type 110: Applicable for vehicles up to 6 months or 6,000 miles.
• Claim Type 1AM: Applicable for vehicles over 6 months or 6,000 miles.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual. Claims are subject to review and audit by Audi Warranty.

Important Warnings

Owners should be aware that "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." In such cases, the cost of the repair may not be covered by Audi.

Owner Action

If you are experiencing an Audi A6 dash panel noise or similar rattling from your dash panel, especially around the MMI display, contact your authorized Audi dealership. Reference Technical Service Bulletin 68 23 43 2056298/6 when discussing the issue to ensure they are aware of the recommended repair procedure.

NHTSA ID: 10237392