Volvo XC90 Complaints

1,540 consumer complaints on file.

#10372067December 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT WAS DRIVING APPROXIMATELY 55-65 MPH WHEN THE TRANSMISSION BEGAN TO JERK WITH EXCESSIVE HESITATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TRANSMISSION WAS REPLACED FOR THE THIRD TIME. THE MANUFACTURER WAS NOTIFIED OF THE TRANSMISSION FAILURES BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 07/20/11 *BF UPDATED 10/26/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371215December 19, 2010
POWER TRAIN
2004 VOLVO XC 90 T6 TRANSMISSION. PURCHASED THIS VEHICLE NEW FROM DEALER. @ 35,000 THE TRANSMISSION FAILED. PRIOR TO THE FAILURE TRANSMISSION BEGAN TO SLIP AND THE VEHICLE WAS NON RESPONSIVE. DUE TO THE DELAY OF THE TRANSMISSION CATCHING AND PROPELLING THE VEHICLE FORWARD WE WERE IN A NEAR COLLISION WITH ANOTHER VEHICLE. UNIT WAS REPLACED WITH A REFURBISHED ONE FROM THE DEALER. @ 85,000 THE VEHICLE BEGAN TO SHOW SYMPTOMS OF TRANSMISSION FAILURE AGAIN. THIS TIME IT WAS CORRECTED WITH A SOFTWARE UPDATE. NOW VEHICLE HAS 125,000 MILES AND TRANSMISSION FAILURE AGAIN. VEHICLE SHOWED NO SIGNS OF TRANSMISSION WEAR AND TEAR. JUST ALL OF THE SUDDEN VEHICLE CAME NON RESPONSIVE TO DRIVERS GAS INPUTS. THIS COULD BE A HUGE HAZARD IN HIGH TRAFFIC CONDITIONS AND POTENTIALLY RESULTING IN SERIOUS INJURIES AND EVEN DEATH. VOLVO REFUSES TO RECALL THIS UNITS. THEY ONLY OFFERED TO COVER 50% OF THE COST TO REPAIR. VOLVO KNOWS THAT THESE VEHICLES ARE PRONE TO PREMATURE TRANSMISSION FAILURE AND SHOULD RECALL AND REPLACE THIS UNITS AT NO COST TO THE CONSUMER. A QUICK INTER NET SEARCH AND YOU WILL FIND THOUSANDS OF PEOPLE LIKE ME EXPERIENCING TRANSMISSION PROBLEMS ON THESE VEHICLES. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F18A651/ HTTP://WWW.MATTHEWSVOLVOSITE.COM/2009/03/TRANSMISSION-PROBLEMS/ HTTP://VOLVOFORUMS.COM/FORUM/SHOWTHREAD.PHP?T=7573&PAGE=2 SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371228December 19, 2010
ELECTRICAL SYSTEM
I WAS DRIVING WITH MY DAUGHTER ON A VERY LONG BRIDGE AT NIGHT IN MY 2005 VOLVO XC90. THE CHECK ENGINE LIGHT CAME ON AND WHILE THE CAR STAYED ON, IT APPEARED TO HAVE LOST POWER. I HAVE HAD OTHER ELECTRICAL PROBLEMS WITH THE CAR AND HAVE HAD IT TO THE DEALER 3 TIMES BUT THEY SAY THEY CAN'T FIND ANYTHING WRONG WITH IT. THIS WAS BY FAR THE MOST DANGEROUS INCIDENT! AFTER DOING SOME INTERNET RESEARCH, I HAVE READ HUNDREDS OF REPORTS SIMILAR TO MINE. THERE IS A DEFINITE ISSUE WITH THIS CAR AND IT SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371394December 14, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN
A RUBBING NOISE BEGAN IN LATE SEPTEMBER. I HAD AN INSPECTION AND DIAGNOSTIC AT THE DEALERSHIP ON SEPTEMBER 23RD. THEY TOLD ME THE FRONT BEARINGS AND THE LOWER ENGINE MOUNT PAD SHOULD BE REPLACED. THE NEXT DAY, WHILE I WAS DRIVING, THE TRANSMISSION SEIZED. THE CAR WAS TOWED AND THE DEALERSHIP SAID THEY HAD TO REPLACE THE TRANSMISSION AND ENTIRE COOLANT SYSTEM. THEIR DIAGNOSTIC SPECIALIST WAS UNABLE TO DETECT SUCH A CATASTROPHIC FAILURE THE DAY BEFORE IT HAPPENED. WHO KNOWS WHAT WOULD HAVE HAPPENED IF I WAS ON THE HIGHWAY. VOLVO ACKNOWLEDGED THE PROBLEM BUT ONLY PAID FOR HALF OF THE PARTS AND LABOR. I STILL HAD TO COME OUT OF POCKET $3000+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370643December 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE REQUIRING COMPLETE REPLACEMENT OF TRANSMISSION (NO REBUILD), RADIATOR AND TRANSMISSION COOLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369598December 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAIL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10368947December 1, 2010
ENGINE AND ENGINE COOLING
AT 65MPH ON A HIGHWAY, THE VEHICLE REGISTERED A "ANTI-SKID SERVICE REQUIRED" FAULT MESSAGE, THEN AN "ELECTRICAL SERVICE REQUIRED" MESSAGE. THE ENGINE THEN QUIT RUNNING, THE STEERING BECAME UNRESPONSIVE AND THE VEHICLE IMMEDIATELY STARTED DECELERATING. THE BRAKING WAS VERY MUSHY AND THE CAR WAS DIFFICULT TO PULL OVER AND STOP. THE CAR WOULD NOT START. ALL THE LIGHTS AND THE BATTERY SEEM TO BE WORKING FINE. THE DEALERSHIP DETERMINED THE CEM (ENGINE CONTROL MODULE) WAS DEFECTIVE AND NEEDS REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368105November 29, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER SIDE HEADLIGHT WOULD SHUT OFF INTERMITTENTLY. THE VEHICLE WAS INSPECTED BY A DEALER WHERE THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO REPLACE THE CEM UNIT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366551November 17, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, EVERY ELECTRICAL COMPONENT MALFUNCTIONED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE STEREO SYSTEM NEEDED TO BE REPLACED; THE VEHICLE WAS REPAIRED. TWO DAYS AFTER THE REPAIR, THE ELECTRICAL SYSTEM MALFUNCTIONED AGAIN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366489November 16, 2010
FUEL SYSTEM, GASOLINE
MY VEHICLE WAS RECALLED FOR A FUEL PUMP ISSUE BY THE NHTSA. IN A LETTER DATED 9/13/2010, VOLVO CARS OF NORTH AMERICA OUTLINED THE REASON FOR THE RECALL AND SPECIFICALLY ADVISED: PLEASE SCHEDULE AN APPOINTMENT AT YOUR LOCAL AUTHORIZED VOLVO RETAILER AS SOON AS POSSIBLE TO HAVE THIS IMPORTANT SAFETY RECALL PERFORMED AT NO CHARGE. I CONTACTED MY VOLVO RETAILER AND WAS SPECIFICALLY ADVISED TO BRING MY CAR IN WITH AS LITTLE FUEL AS POSSIBLE BECAUSE THE TECHNICIANS WOULD HAVE TO DRAIN THE TANKS TO CONDUCT THE REPAIR. I FOLLOWED THIS ORDER TO THE LETTER AND DROPPED MY VEHICLE OFF FOR THE "NO CHARGE" RECALL REPAIR. AT DROP OFF, I HAD ALSO SPECIFICALLY REQUESTED THE SERVICE DEPARTMENT TO CONTACT ME WITH AN ESTIMATE FOR A REPAIR TO THE THIRD ROW SEAT AND RIGHT TURN SIGNAL BEFORE CORRECTING. THE SERVICE DEPARTMENT DID CALL WITH THE ESTIMATE FOR THE SEAT REPAIR AND I AGREED TO THE $100 CHARGE. IN THE AFTERNOON WHEN MY HUSBAND PICKED UP MY VOLVO, I HAD BEEN CHARGED $53.72 FOR FUEL THAT I NEVER AUTHORIZED. WHEN I CALLED TO COMPLAIN, I WAS TOLD THE VEHICLE HAD TO BE FUELED IN ORDER TO CHECK THE REPAIR. IF THAT WAS THE CASE, THEN WHY WAS I TOLD TO BRING IT IN EMPTY AND NEVER TOLD THAT VOLVO WOULD TAKE THE LIBERTY TO FILL IT UP WITHOUT MY APPROVAL? $54 DOLLARS IS NOT THE ISSUE--THE ISSUE IS THAT VOLVO WANTED TO MAKE AN EASY REPAIR WITH A CAR THEY DID NOT HAVE TO DRAIN GAS FROM THE TANK AND STORE. I COULD HAVE BROUGHT MY CAR IN WITH A FULL TANK AND IT WAS VOLVO'S RESPONSIBILITY TO REPAIR MY CAR "AT NO CHARGE". INSTEAD, VOLVO SHIFTED THEIR BURDEN TO ME AND THEN MADE ME PAY TO MAKE IT EASIER FOR THEIR REPAIR TECHNICIANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365790November 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING AND THE SAFETY WARNING LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL PRIOR TO THE FAILURE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED FOR THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365255November 10, 2010
EQUIPMENT, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE OWNER'S MANUAL PROVIDED INACCURATE INFORMATION PERTAINING TO THE TOWING CAPACITY; HOWEVER, THE 2005 AND 2006 OWNER'S MANUAL SPECIFIED THE ACCURATE WEIGHT REDUCTION WITH THE VEHICLE OCCUPANTS. IN ADDITION, THE ENTIRE ELECTRICAL SYSTEM BECAME INOPERATIVE INTERMITTENTLY. THE RELAY SWITCH, INTERNAL REM AND YAW MODULES WERE REPLACED AT DIFFERENT TIMES. WHILE DRIVING THE ENGINE WOULD COMPLETELY SHUT OFF WHEN THE CONTACTS KNEE WAS CLOSE TO THE IGNITION KEY. THE FAILURE CONTINUED AFTER THE VEHICLE WAS REPAIRED. CURRENTLY, DIAGNOSTIC TESTING WAS BEING PERFORMED BY THE DEALER. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364361November 7, 2010
ELECTRICAL SYSTEM
MULTIPLE ELECTRICAL SYSTEM PROBLEMS WITH MOST RECENT BEING A SHUTDOWN EVERYTHING ELECTRICAL ON THE DASHBOARD. CAR WOULD STILL DRIVE BUT NO INSTRUMENTATION, DOOR LOCKS, WINDOWS OR ABILITY TO OPEN GAS TANK COVER FROM BUTTON INSIDE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364365November 7, 2010
EQUIPMENT
SWIVEL AND SPRING ON REMOTE CONTROL STOP WORKING. THIS HAS BEEN AN ONGOING PROBLEM FOR US, BEGINNING LESS THAN 1 YEAR AFTER WE PURCHASED CAR NEW. THE DEALERSHIP REPLACED SWIVELS ON REMOTE AND UPGRADED SWIVELS ON REMOTES. AFTER SEVERAL TIMES THEY TOLD US THERE WAS NOTHING ELSE THEY COULD DO. HAVE SINCE CHANGED THE ENGINEERING BUT NOW, PROBABLY DUE TO THE NUMBER OF TIMES THE REMOTE FELL ON GROUND BECAUSE OF FAULTY SWIVELS, THE SPRING FOR THE ACTUAL KEY DOESN'T WORK ANYMORE AND REMOTE WILL TILT DOWN SOMETIMES WHILE DRIVING SO MY WIFE AND 16 YEAR OLD SON HAVE BOTH HAD THEIR KNEES HIT IT AND TURNED THE CAR OFF WHILE DRIVING IT. THANK GOD THEY DID NOT HAVE AN ACCIDENT. WENT TO VOLVO AND THEY SAID THIS IS A WEAR AND TEAR ITEM AND THEY WANT $400 TO REPLACE 1. INSPITE OF FACT THEY HAVE TRIED TO FIX THIS MULTIPLE TIMES AND INSPITE OF THE FACT THEY NEVER WERE ABLE TO MAKE IT WORK PROPERLY THEY WILL NOT STAND BEHIND THEIR PRODUCT. NOW IT IS DANGEROUS. I AM SHOCKED A CAR TOUTED AS "SAFE" LIKE THIS ONE WOULD HAVE THIS KIND OF PROBLEM AND THEY WOULD NOT FIX IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363820November 3, 2010
ENGINE AND ENGINE COOLING:ENGINE
OCTOBER 10, 2010 PURCHASED CASH 2005 XC90 V8. WENT THROUGH SAFETY AND EMISSION SERVICE FOR REGISTRATION-- OKAY. OCTOBER 22 HEARD A STRANGE NOISE FROM ENGINE, CALLED VOLVO DEALERSHIP TO REQUEST SERVICE. DIDN'T DRIVE ON OCTOBER 23, 2010. ON SUNDAY, OCTOBER 24, WENT OUT TO MOVE THE CAR FOR OPPOSITE SIDE PARKING AND TO GAS UP FOR DRIVE TO SERVICE CENTER. CAR STOPPED AT SERVICE STATION, AND HAD TO BE TOWED TO DEALERSHIP. DEALERSHIP DIAGNOSTICS OCTOBER 25, 2010 CONFIRMED: NOISE IS FROM EITHER BROKEN CONNECTING ROD OR BALANCE SHAFT....ADVICE TO CUSTOMER "NEEDS ENGINE" AT A COST OF $14,000+. THE CAR DID NOT COME WITH A WARRANTY AND EVEN NOW THE DEALER IS BECOMING INCREASINGLY EVASIVE--AS HE SAYS HE WAS THE OWNER/DEALER AT THE TIME OF SALE, AND AS INDIVIDUAL SELLER REGISTERED IN ANOTHER STATE AND NOT NEW YORK, SO DOES NOT HAVE TO HONOR WARRANTY OR ASSUME RESPONSIBILITY. CALL VOLVO NORTH AMERICA ON OCTOBER 26, 2010 WITH NO KNOWLEDGE OF OUR OWNERSHIP, (STILL HAVEN'T RECEIVED TITLE TO CAR). RESPONSE WAS --NO WARRANTY NO ASSISTANCE WITH THIS COUNTER BALANCE OR ANY OTHER ISSUE BEYOND 4 YEAR/50,000 MILES. CONCERN: BEFORE PURCHASE WHEN ASKING THE DEALER NO MENTION NOR WHEN RESEARCHED NO REVELATION OF THE COUNTERBALANCE SHAFT BEING AN ONGOING ISSUE FOR THE 2005 XC90 V8. HOWEVER, FURTHER EVIDENCE CLEARLY SHOWS DESIGN FLAWS IN THE ORIGINAL YAMAHA ENGINES, AND A SLIGHT COVERT ATTEMPT BY VOLVO TO FIX IT VIA ITS LIMITED EDITION TECHNICAL SERVICE BULLETIN(TSB) TO DRILL THE HOLE IN THE SHAFT TO LET BUILD UP MOISTURE ESCAPE. ADDITIONALLY, VOLVO'S SECOND ATTEMPT TO SLIGHTLY ADDRESS THE COUNTER BALANCE ISSUE IS EVIDENCED VIA ITS LIMITED AND PAY-TO-GET TSB INFORMING DEALERSHIPS NOT CONSUMERS 'OF NOT WASHING THE ENGINE,' WHICH MAY LEAD TO MOISTURE BUILD UP AND TOTAL ENGINE FAILURE. OUR ATTEMPTS ARE NOW BEING MADE FOR VOLVO TO MAINTAIN ITS SLOGAN OF "SAFETY FOR LIFE." WE WANT THE SAFETY ATTRIBUTE TO BE EFFECTIVE AND USEFUL WHEN THE CAR IS OPERABLE, AND NOT WHEN THE CAR IS INOPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363533November 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
60,000 MILES ON A 1995 VOLVO XC90 AND THE TRANSMISSION JUST FAILED FOR THE FOURTH TIME. THE TRANSMISSION WAS ALREADY REPLACED THREE TIMES. FAILURE RESULTS IN CAR STOPPING WITHOUT WARNING. ANYTIME, ANYPLACE, IT JUST LOSES POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362949October 29, 2010
POWER TRAIN, ELECTRICAL SYSTEM
I HAVE A 2005 VOLVO XC90 T6. BOUGHT THIS CAR BRAND NEW. HAD SO MANY PROBLEMS INCLUDING TRANSMISSION OUT; THE BLINKERS DO NOT WORK. THE QUALITY AND SAFETY OF THIS VEHICLE IS MISLEADING AND THIS IS A HORRIBLE SAFETY ISSUE SINCE BLINKER DON'T WORK. LOOKING INTO IT, SEEMS LIKE THIS IS AN ONGOING ISSUE WITH MANY OWNER OF VOLVO XC90 2005. THEY REALLY NEED TO RECALL THIS BEFORE IT'S TOO LATE AND CAUSE FATALITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361699October 22, 2010
ELECTRICAL SYSTEM
2004 VOLVO XC 90 , 2.5 AWD. WHILE DRIVING ON I40 AT NIGHT ,(65 MPH, IN DRIVE) A LOUD THUMP FOLLOWED BY MOMENTARY ELECTRICAL FAILURE( HEADLIGHTS, LOSS OF ENGINE POWER.) IT THEN PICKED BACK UP AND CONTINUED ON FOR APPROX 1/4 MILE AND IT HAPPENED AGAIN. MADE INTO FAR RIGHT LANE FROM THE 3RD LANE OVER. OTHER THAN THE RADIO VOLUME EVERYTHING WORKED AS NORMAL THE NEXT 40 MILES TO HOME. THIS HAPPENED AT APPROX. 9:30 PM IN THE MIDDLE OF THE INTERSTATE . WHAT IF THE LIGHTS HAD FAILED AND IT NOT REGAINED POWER, 40/85 IS A BUSY HIGHWAY AT NIGHT. I WAS DRIVING WITH MY WIFE AND 2 KIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361590October 21, 2010
ELECTRICAL SYSTEM
I HAVE A 2004 VOLVO XC90 THAT NEEDS THE CEM REPLACED A COST OF $1400.00. AS I WAS DOING RESEARCH ON MY CARS PROBLEM I NOTICED THAT ALMOST EVERY MODEL OF VOLVO HAS THE SAME ISSUE. THE CEM IS THE COMPUTER THAT CONTROLS EVERYTHING. WHEN MINE WENT BAD I WAS DRIVING 70MPH DOWN THE INTERSTATE AND THE CAR JUST SHUT OFF. VERY DANGEROUS!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360458October 14, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
VEHICLE HAS DRIVER'S SIDE HEADLIGHT FAILURE. REPLACED BULB WITH CERTIFIED VOLVO REPLACEMENT AND STILL DID NOT WORK. CERTIFIED VOLVO MECHANIC TRACED FUSES AND ALL ELECTRICAL COMPONENTS (5 HOURS PAID SERVICE) AND FOUND THAT A PLASTIC PART DESIGNED TO KEEP WATER OUT OF THE INTERIOR (VIA WINDSHIELD) WAS DEFECTIVE, THEREFORE, CAUSING WATER LEAKAGE TO DAMAGE THE CENTRAL ELECTRICAL MODULE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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