Volkswagen Tiguan Complaints (2012)

153 consumer complaints on file.

#11767290September 27, 2026
STEERING
A couple of weeks now my steering wheel has been locking while I’m driving, sadly I thought it was because I needed to get my car serviced. This morning my steering wheel locked out of nowhere as I was turning and I almost ended up in a head on collision with another car while my kids were in the car. Then my brother did some research and sent me NHTSA link talking about the recalls. This is absolutely dangerous and I need to get reimbursed or something for my SUV doing this. It’s dangerous and can possibly kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697066November 2, 2025
STEERING
Steering wheel gets locked up while driving; power steering fails. The red steering light turns on. This is a problem that happens to several Tiguans. There were no prior symptoms prior to failure. This is extremely dangerous and difficult to deal with while driving, especially on the freeway. please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683568August 28, 2025
STEERING
I was driving the car and the steering wheel locked out of nowhere A red steering light came on the dashboard. I’ve never seen before
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682937August 25, 2025
ENGINE
The contact owns a 2012 Volkswagen Tiguan. The contact stated that the vehicle was experiencing excessive oil consumption. Additionally, while driving at 65 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was able to restart. The check engine, EPC, and TPMS warning lights were illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653875April 10, 2025
AIR BAGS
The clockspring has failed and there are recalls on similar models of Tiguans of the same year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648866March 17, 2025
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Defective Primary Engine Water Pump, yes. The original primary engine water pump system for a 2012 VW Tiguan 2.0 was replaced under the VW extended warranty in 2020 by an authorized dealer as a the result of the class action suit---please see Water Pump Class Action and Limited Warranty Extension bulletin issued by NHTSA. The replacement primary engine water pump system installed in 2020 has been found to be defective in March 2025 and the primary engine water pump requires replacement a second time -- without a warranty extension and less than five years from the date of service of the replacement under the Water Pump Class Action and Limited Warranty Extension issued by NHTSA. VW is still using defective primary engine water pump systems throughout the warranty period----does the NHTSA have any evidence that VW made modifications to the primary engine water pump system after the bulletin issued by NHTSA? Was it a requirement that VW modify the primary engine water pump system? I have been informed that no changes were made to the VW primary engine water pump that was used to replace defective primary engine water pump systems as a result of the Water Pump Class Action and Limited Warranty Extension. How was your safety or the safety of others put at risk? A defective primary engine water pump is a safety risk because it creates a potential for engine failure. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has been confirmed by an authorized VW dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Indicator warning lights on dash--RED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633465December 31, 2024
ENGINE
The engine could not be started after 13 years and 103,000+ miles. I had to get the car towed to my garage at night, after several prior trips same day. There were no check engine lights or any other indicators. The engine had newer spark plugs, ignition coils and pcv valve installed as well as chain checked a year prior to this. Had a mobile mechanic come by and inspect the car. He determined that the engine has lost compression and that the oil was low. The spark plugs were soaked in gas because engine could not properly compress and ignite the fuel. After adding oil the problem did not go away. He performed the compression test and confirmed his suspicion about engine not being able to compress the fuel. The most likely cause was the timing chain issue but he could not inspect the chain to confirm due to difficulty of doing it. The engine valves were not moving as expected as well. He could not read any meaningful codes from the car computer. There were no electrical or starter issues, just that engine has lost compression. The car had regular oil changes, break fluid changes and tire rotations. Just two weeks prior to car breaking down it passed emissions test. As far as I know, these vehicles have had issues with timing chains stretching out and VW has sent out a recall about these issues a while back. I don't believe my vehicle was under this recall. This vehicle has had all recalls addressed. At this point I will have to get rid of the car because the cost to fix this issue will be the same or more than the car is worth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608994August 16, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Volkswagen Tiguan. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power and stalled. The contact was able to coast to the side of the road to restart the vehicle. The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was intermittent and had occurred at various speeds. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V441000 (Fuel System, Gasoline). The manufacturer was informed of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605547July 30, 2024
ENGINE
I was accelerating on the highway when my engine started making a rattling sound and the check engine light came on. I took my car into a specialty European auto shop and they determined my timing chain and tensioner needed replacing. The price is going to be over $5k and there are only 113,763 miles. I’ve always taken my car to a VW dealership for scheduled maintenance. As others have mentioned I never received a notice about this problem earlier from VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576555March 11, 2024
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
Sunroof lets water in and floods in car causing electrical problems, mold, rust, ruining roof interior and carpets. The air bag and horn stopped working and clock spring needs to be replaced. I had no prior warning of that these problems would occur. I have spent thousands of dollars in repairs for electrical trying to figure out why the car stopped working and also how water was getting into car when there is no leaks around the sunroof. This puts the safety of my family as well as others on the road when my car breaks down. I wasn't able to drive my car for months during the winter because the area around the fuel tank froze from rain water sitting in area unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546885September 27, 2023
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
I made a report on 11/1/19 about issues with my vehicle due to a manufactures defect that the panoramic roof drains did not drain properly and water leaked throughout the vehicle. Please refer to ODI# 41277589 and Ref.# 238025. This is a known issue with these vehicles and should have been recalled by volkswagon. On September 18, 2023 my daughter got into an accident because the vehicle shut off and couldn't stop. Air bags never went off either. It has officially been determined that there was in fact an electrical short.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11534376July 25, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the instrument panel display turned on and turned off intermittently. The contact continued driving at an unknown speed. The contact had since experienced failures related to the electrical system, with the interior and exterior lights not working as needed, the door open indicator malfunctioning, and the infotainment unit not working as needed. There were several unknown warning lights illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529490June 28, 2023
STEERING
Steering wheel lock every time I start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521270May 9, 2023
AIR BAGS, STEERING, ELECTRICAL SYSTEM
While making a uturn my neighborhood with steering wheel turned to the left I started to hear and feel a "clicking and grinding" noise in steering wheel. Moments later, the airbag error light illuminated on dash and has not turned off. Front driver airbag error, airbag will not deploy in the event of a collision. Horn no longer works. Steering wheel controls do not work. Airbag error warning light displayed on dash and alarms during vehicle ignition. Clock spring seems to be defective and complete power steering failure has happened on multiple occasions, in very dangerous and inconvenient situations (i.e getting on the freeway). Once the engine and computer is powered down and restarted, no longer power steering failure for the time being. No active recall but all sources say this is the recall that has been covered previously. Car is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516227April 10, 2023
AIR BAGS, FUEL/PROPULSION SYSTEM, SEATS
Water pump melted and needed to be replaced, car won't start, airbag light is on and clock spring needed to be replaced, heated seat gets extremely hot on driver's side when turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513244March 22, 2023
TIRES:SIDEWALL
Tires had 17,000 miles on them. Tire pressure was checked 6 days prior to tire failure. Tire failure occurred on 3/11/23. My 19 year old daughter and two friends were driving on I-26 just east of Columbia, SC, when the tire sidewalls spontaneously failed. The TPMS is functional and never alerted the driver to low tire pressure. I contacted Continental Tire and provided them photos, and they have brushed it off saying that the tire was driven with low tire pressure. Continental Tire recalled 94,000 tires during the same time frame that these tires were manufactured due to sidewall failures. As noted in my correspondence with Continental Tire, there was a hairline crack in the rim which Discount Tire said may have caused the low tire pressure. The TPMS did not go off - the crack in the rim was a result of my 19 year old daughter trying to get to safety while driving at 70 MPH on I-26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493359November 13, 2022
UNKNOWN OR OTHER
The front headlight does not work on one side but the high beam and running lights still work on both sides. Might be an issue with the ballast or electrical system. A few days later my car would not start in the morning. The engine would crank but never start. There were no warning lights or signs of anything not working correctly. Seems like it might be because of the timing system either the belt/chain or the tensioner. Have to get cared towed to shop to have inspected and prices for repairs are very high. I've owned this vehicle for only 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463527May 5, 2022
ENGINE
Ignition Coil failed while on highway. Car hesitated , shook, and and slowed down. Created dangerous situation where we had to merge across to get off highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462669April 28, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Pulling out of parking space with steering wheel turned to the left. Heard and felt a "click/grind" in steering wheel and airbag error light illuminated on dash.Front driver airbag error, airbag will not deploy in the event of a collision. Horn does not work. Steering wheel controls do not work. Airbag error warning light displayed on dash and alarms during vehicle ignition. Clock spring defective. Problem was confirmed with independent service center and dealership. VW of America notified. Clock spring is covered under warranty but is on an indefinite national back order, could be months, years or eternity. Car is unsafe to drive without resolution from dealer or Volkswagen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459690April 5, 2022
AIR BAGS
Bought vehicle used--had apparently been taken in at some point prior to our purchase for clock spring recall. Clock spring has failed and cannot find replacement part at any US-based source. Driver's airbag now deactivated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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