Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10000329December 20, 2002
ELECTRICAL SYSTEM:IGNITION
COIL PACK ON VW 1.8T ENGINE DEFECTIVE SO MANY BAD ONES DEALER DON'T HAVE REPLACEMENT PART. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001203December 19, 2002
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE IGNITION COIL SYSTEM. ALSO WHILE DRIVING THE VEHICLE THE VEHICLE STALL AND DIED. DEALER WAS CONTACTED AND STATED THAT THE COIL PACKAGE HAD A PROBLEM AND THEY HAVE KNOWLEDGE OF IT BUT THERE IS NOTHING THEY CAN DO MORE THEN REPLACE THE ONE THAT IS BAD.TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001228December 19, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
THERE ARE FOUR OIL PACKETS LOCATED INTO HER VEHICLE. CAUSING THE VEHICLE TO STALL AND THE ENGINE LIGHT APPEAR ON THE DASHBOARD. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000248December 19, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
ONE OF THE COLI PACKS FAILED ON MY CAR AT APPROXIMATELY 4500 MILES. THE CAR RAN VERY ROUGH AND HAD A VERY NOTICABLE LOSS OF POWER. A WARNING LIGHT APPEARED ON THE DASH BOARD AND THE MANUAL SAID THAT THE CAR SHOULD NOT BE DRIVEN AND SHOULD BE TOWED TO THE DEALERSHIP. I WAS AFRAID THAT IF I WAS IN A SITUATION WHERE THE CAR NEEDED TO ACCELERATE QUCIKLY THAT AN ACCIDENT COULD HAVE OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000255December 19, 2002
SEATS
MY 2001 VW PASSAT GLS WAS HIT IN THE REAR BY A LARGE 89 CHEVY VAN. THE SEAT THAT I WAS SITTING IN RECLINED ALMOST ALL THE WAY BACK TO THE BACK SEAT SO THAT I WAS LOOKING UP AT THE ROOF. MY SEAT BELT CUT MY HEAD AND WRIST OF MY LEFT ARM AS I FELL BACK. I KNOW IT WAS THE SEAT BELT BECAUSE THERE WAS SKIN ON THE SHOULDER PORTION OF IT. AFTER THE ACCIDENT I LOOKED AT THE TOTALLED CAR AND NOTICED THAT THE SEAT HAD SHIFTED. THE FRONT THIGH SUPPORT PORTION CAME UP, AND THE BACK SUPPORT WENT DOWN. UPON CLOSE INSPECTION, I THINK THAT THE SEAT BRACKETS YIELDED IN THE COLLISION CHANGING THE OVERALL ORIENTATION OF THE SEAT. I WAS NOT SERIOUSLY INJURED, AS FAR AS I KNOW I JUST HAD A CASE OF WHIPLASH. HOWEVER, I AM STAYING IN TOUCH WITH MY DOCTOR SHOULD ANY ADDITIONAL BACK OR NECK PROBLEMS COME OUT OF THIS. HOWEVER, I COULD HAVE BEEN EJECTED FROM THE SEAT OR THROW INTO THE BACK, NOT TO MENTION THE SERIOUS INJURIES THE SEAT WOULD HAVE CAUSED TO A PERSON SITTING IN BACK OF ME. I CALLED VW AND THE REGIONAL REPRESENTATIVE CLAIMS THAT THE SEAT IS DESIGNED TO GIVE IN A SEVERE REAR IMPACT. I ASKED FOR A STATEMENT IN WRITING, AND THEY AGREED TO THIS BUT I HAVE YET TO SEE IT. (IT MAY OR MAY NOT BE COMING) I HAVE THE DATE AND TIME OF THAT PHONE CONVERSATION. I ALSO HAVE PICTURES OF THE CAR, THE SEAT,AND THE BRACKETS. VW DOES NOT ADVERTISE ANY SPECIAL SEAT FEATURES LIKE VOLVO'S WHIPS PROTECTION, SO I AM WORRIED ABOUT THE SAFETY OF THIS SEAT DESIGN. A QUICK INTERNET SEARCH SHOWED THAT SEVERAL PEOPLE HAVE HAD SIMILAR EVENTS IN A REAR IMPACT. CLUBB5.COM, AND AUDIWORLD.COM BOTH HAVE CONVERSATIONS ABOUT THIS IN THE FORUMS. IF THIS IS A POOR SEAT DESIGN, I THINK THAT THEY SHOULD ALL BE FIXED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10000258December 19, 2002
ELECTRICAL SYSTEM:IGNITION
2002 VW PASSANT. I AM TOLD THAT ALL LATE 2001 AND ALL 2002 MODELS WITH 4 CYLINDER ENGINES WHERE SUPPLIED WITH DEFECTIVE INGITION COILS. THIS HAS RESULTED IN MY CAR BREAKING DOWN THREE TIMES. IT EITHER SPONTANISLY (SP) LOSES POWER OR LOSES ALL POWER AND THE CAR SHAKES. THIS IS POTENTIALLY DEADLY IN HIGH TRAFFIC SITUATIONS. VW NORTH AMERICA IS AWARE OF THE PROBLEM, BUT REFUSES TO REPLACE ALL 4 COILS. THEY WILL ONLY REPLACE THEM AS THEY FAIL. THIS MEANS THAT FOR THOUSANDS OF OWNERS, THEY EACH HAVE FOUR CHANCES TO BE INVOLVED IN A WRECK WHEN THE ENGINE FAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000272December 19, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
ONE OF FOUR COIL PACKS (A.K.A. IGNITION COILS) FAILED IN MY 2002 VOLKSWAGEN PASSAT 1.8L TURBO. UPON PHONING THE DEALERSHIP, I FOUND THAT THEY CURRENTLY HAVE 20 OTHER CARS ON THEIR LOT WITH THE IDENTICAL PROBLEM WAITING FOR REPLACEMENT PARTS THAT ARE ON NATIONAL BACKORDER. IN ORDER TO APPEASE THEIR CUSTOMERS, THE DEALER HAD BEEN PULLING THE PART OUT OF 2003 MODELS, BUT THEY RAN OUT OF CARS TO CANNIBALIZE. I HAVE FURTHER LEARNED THAT THIS IS A WIDESPREAD PROBLEM IN LATE MODEL VW'S AS WELL AS AUDI'S WITH THE 1.8L ENGINE, AND ALTHOUGH VW IS AWARE OF THE DEFECT, THEY HAVE NOT AUTHORIZED THEIR DEALERS TO REPLACE THE OTHER THREE COIL PACKS. ALSO, WHILE MY CAR COULD POTENTIALLY BREAK DOWN THREE MORE TIMES BECAUSE OF THIS DEFECTIVE PART, THERE IS CURRENTLY NO RECALL SCHEDULED BY VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000290December 19, 2002
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:MODULE
COIL PACK FAILURE. DEALER HAS REPLACED TWO BROKEN COILS ON PREVIOUS INCIDENTS - CURRENTLY AWAITING REPLACEMENT FOR THIRD INCIDENT. VEHICLE UNDRIVEABLE - MUST BE TOWED. SYMPTOMS INDICATED BY FLASHING ENGINE LIGHT ON DASH AND VERY ROUGH IDLING. NO INDICATION OF WHEN REPLACEMENTS WILL BE AVAILABLE - CAR IS IN DEALER SERVICE LOT TWO WEEKS. DEALER HAS REPORTED THAT 17 OTHER PASSATS ARE ALSO AWAITING REPLACEMENT. VW MUST ISSUE A RECALL OR SERVICE ADVISORY TO REPLACE ALL COILS NOT JUST BAD ONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000295December 19, 2002
ELECTRICAL SYSTEM:IGNITION
ENGINE MISSED AND ACCELERATED POORLY. DEALER FOUND CODES P0300 AND P0304 AND REPLACED #4 IGNITION COIL PACK. SINCE THEN THE ENGINE CONTINUES TO ACCELERATE ERRATICALLY AND DEALER HAS BEEN UNABLE TO FIND PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001169December 18, 2002
ELECTRICAL SYSTEM:IGNITION
CAR STALLED NUMEROUS TIMES AT ANY SPEED DUE TO A FAULTY IGNITION COIL SWITCH. ENGINE WORK VERY SLOWLY. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000199December 18, 2002
ELECTRICAL SYSTEM:IGNITION
FAILURE OF IGNITION COIL PACK. VERY ROUGH IDLE, LOSS OF POWER, STALLING. CAR IS AT DEALERSHIP OVER 2 WEEKS STILL AWAITING PARTS TO REPAIR. NO DEFINITIVE TIME SCHEDULE GIVEN BY DEALER OR VW OF AMERICA AS TO WHEN PARTS WILL BECOME AVAILABLE AND REPAIR CAN BE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000223December 18, 2002
ELECTRICAL SYSTEM:IGNITION
RE COIL PACKS. VW HAS SUPPLIED THE CARS WITH DEFECTIVE COIL PACKS THAT CAN FAIL WITHOUT WARNIHG AT ANY TIME.I HAD ONE FAILED AT 18000 MILES. THE OTHER THREE CAN FAIL AT ANY TIME. CAN'T TAKE THE CAR ON LONG TRIPS WITHOUT TAKING A CHANCE OF A COIL PACK FAILURE.DON'T KNOW WHAT WOULD HAPPEN AT HIGHWAY SPEEDS IF THERE WAS A FAILURE. VW NEEDS TO RECALL THE CARS AND REPLACE THESE DEFECTIVE PARTS. AND IF YOU ARE UNLUCKY ENOUGH TO HAVE A FAILURE YOU CAN WAIT FOR PARTS FOR MONTHS AND IN TURN NOT HAVE ANYTHING TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000232December 18, 2002
ELECTRICAL SYSTEM:IGNITION
COIL PACK FAILED FIVE TIMES. NO ANSWERS FROM VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001082December 17, 2002
ELECTRICAL SYSTEM:IGNITION:SWITCH, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
THE IGNITION AND HEADLIGHT SWITCH WAS DEFECTIVE.TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000192December 17, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
MY CARS CHECK ENGINE LIGHT CAME ON, AND THE CAR LOST POWER AND RAN VERY ROUGHLY. I MANAGED TO MAKE IT TO AN OFF RAMP BEFORE STOPPING THE CAR. I CALLED THE VW ROAD SIDE ASSISTANCE AND THEY SENT A TOW TRUCK TO TAKE THE CAR TO THE DEALER. I HAD MY WIFE, MY SON, MY SISTER IN LAW, AND MY DOG, SO FINDING A WAY HOME WAS NOT EASY. I WAS LUCKY THAT WHEN THIS HAPPENED I WAS STILL WITHIN MY "HOME" AREA, AND WAS ABLE TO FIND A FRIEND WITH A LARGE ENOUGH CAR. AFTER THE DEALER OPENED THE NEXT DAY, THEY TOLD ME IT WAS A COIL PACK THAT HAD GONE BAD AND THE PART WILL TAKE A WEEK OR TWO TO GET. I HAVE A RENTAL THAT IS PAID FOR BY THE DEALER, BUT IT IS NOT THE SAME TYPE OF CAR I BOUGHT, A STATION WAGON. I DID SOME RESEARCH TO SEE WHAT A COIL PACK IS, AND FOUND MANY OWNERS WITH THE SAME PROBLEM, AND THE PROBLEM HAPPENS MORE THAN ONCE. I AM VERRY CONCERNED THAT THIS WILL HAPPEN AGAIN AND I WON'T BE NEAR A FRIEND WHO CAN RESCUE ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000198December 17, 2002
ENGINE AND ENGINE COOLING
THE COIL PACK HAS FAILED ON MY VW 2002 PASSAT 1.8T. I HAD IT TOWED TO THE DEALER WHO STATED THAT IT SHOULD NOT BE DRIVEN IN ITS CONDITION. THE DEALER ALSO STATED THAT IT WAS A PART FAILURE AND HE WASN'T SUPRISED. THERE HAVE BEEN A LOT OF THEM LATELY AND THE PARTS ARE ON BACK ORDER. LATER THAT NIGHT I DID A LITTLE RESEARCH AND I FIND OUT THAT HUNDREDS OF OTHER PEOPLE WITH THE 2002 1.8T ENGINE ARE HAVING THE SAME ISSUE. (VWVORTEX.COM OR GOOGLE.COM "VW COIL PACKS") SOMETHING WITH THE COLD WEATHER AFFECTS THE COIL PACKS. VW SHOULD RECALL THESE PARTS AND REPLACE THEM WITH WORKING COIL PACKS. LUCKILY WHEN MINE WENT I WAS TWO BLOCKS FROM MY APARTMENT. IT DID HAPPEN HOWEVER IN THE MIDDLE OF AN INTERSECTION. THE LIGHT TURNED GREEN AND I ACCELERATED. ABOUT 2 SECONDS LATER I EXPERIENCED AN EXTREME LOSS OF POWER AND A RUMBLING FEELING. THE CAR SHUTTERED AND I PULLED OVER TO STOP. SINCE THE DEALER STATED IT WAS NOT DRIVABLE I AM LUCKY I WAS NOT STRANDED ON THE FREEWAY AS I GENERALLY COMMUTE 30 MINUTES TO WORK EVERY DAY. I WORRY THAT MYSELF AND OTHER OWNERS OF THE 1.8T ENGINE WILL EXPERIENCE THE SAME ISSUE ONLY FURTHER FROM A SAFE PLACE CAUSING ACCIDENTS OR BEING STRANDED ON THE SIDE OF THE ROAD. SINCE IT IS A KNOWN FAILURE AMONG VW MECHANICS ITS CLEAR THAT A RECALL IS IN ORDER. VW HAS SOLD THE 1.8T AS A QUALITY ENGINE ABOVE OTHERS IN ITS CLASS AND SHOULD STAND BEHIND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003935December 16, 2002
ELECTRICAL SYSTEM
NAR 1/15/2003. THE INSTRUMENT CLUSTER FAILED AT A LOW MILEAGE. THE FIRST SIGN OF A PROBLEM WAS THE AIR BAG LIGHT WHICH HAD COME ON AND DID SO SPORADICALLY. THE PROBLEM PROGRESSED TO THE TACHOMETER AND SPEEDOMETER WHICH BEGAN MOVING ERRATICALLY, TO THE POINT THE VEHICLE BEGAN STALL. THE INSTRUMENT CLUSTER FAILED AGAIN AND THE MECHANIC THOUGHT THE PROBLEM WAS WITH THE IGNITION. THE PROBLEM CONTINUED AND AFTER PERFORMING A DIAGNOSTIC THERE WAS A READING THAT THERE WAS A PROBLEM WITH THE STARTER. AS OF NOW THE PROBLEM HAS NOT BEEN RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000095December 16, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
COIL PACKS DEFECTIVE IN 2002 VOLKSWAGEN PASSAT - DEALER SAID THIS IS A KNOWN PROBLEM BY VOLKSWAGEN. BUT VW REFUSED TO REPLACE ALL COIL PACKS EXCEPT THE ONE THAT FAILED, EXPOSING DRIVERS TO FURTHER FAILURES (QUITE POSSIBLY IN A DANGEROUS SITUATION)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770677December 10, 2002
ELECTRICAL SYSTEM:IGNITION
I HAVE HAD THIS VEHICLE FOR JUST OVER 12 MONTHS AND I HAVE REPLACED 3 OUT OF 4 IGNITION COILS. I WAS TOLD BY A SERVICE MANAGER AT THE DEALERSHIP THAT VW MANUFACTURED A BAD BATCH AND NOW THEY HAVE TO REPLACE THEM. I HAVE CONTACTED VW CUSTOMER SERVICE BUT THEY WILL NOT ADMIT THERE IS A PROBLEM. I AM REQUESTING THAT THEY REPLACE THE 4TH COIL BEFORE IT GOES BAD. WHEN THE COILS GOES BAD THE CAR VIBRATE. I WAS TOLD BU THE DEALER THAT YOU SHOULD NOT DRIVE THE CAR WHEN THIS HAPPENS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770696December 10, 2002
ELECTRICAL SYSTEM:IGNITION
CAR WILL BEGIN TO VIBRATE AND RUN POORLY. CYLINDER MISFIRES AND BURNS COIL OUT. THIS HAS HAPPENED THREE TIMES. CAR IS CURRENTLY IN SHOP TO REPLACE COIL AND CONTROL PANEL WHICH IS ON BACK ORDER. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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