Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11444365December 19, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
heater core getting clogged again, after multiple replacements, vwgoa will not perform recall because of other not related recall not performed. when heater core gets clogged three things happen, passenger side stops producing heat, windshield defrost does not operate correctly, and coolant lost due to evaporating and or leak into intercooler that can lead to engine damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443853December 15, 2021
AIR BAGS
Airbag light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443830December 14, 2021
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
While driving straight in dry weather (i.e. no rain), the lane light will change from – green – to – yellow – color in the dash and the steering wheel will jerk, usually left, sometimes right, very abruptly, as if the car is trying to find the lane with lane assist on. Note, this is on well marked city streets and on regular interstate roads with clearly marked dashed lane lines. This has been happening for at least two months (today's date Dec. 12, 2021) and only now reporting this complaint. It did almost cause me to run into the car beside me several times or turn into the center median (trees) on city streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443492December 12, 2021
AIR BAGS
There was big impact front accident with other car, and the air bags did not function. The air bag failed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11442418December 2, 2021
AIR BAGS
The airbag light came on, so I suspected the clock spring had gone bad. I looked up the information on the internet and it showed a recall for my model and year. after calling the dealer, they said i should have been notified, but now my car had too many miles for them to complete the repair as covered by the “recall”. My car has 140k miles and the "recall" has a limit of 120k. I decided to go ahead and purchase the part on my own to complete the repair, as this is my wife's car and her driving with no airbag isn't safe. Unfortunately, there are no replacement parts available, which begs the question... how many of these things are faulty? Apparently quite a few. I called VW customer service and noticed that their website touts how dedicated they are to customer safety and satisfaction. Top priority they say. This was disproven in short order. the customer service person, a nice young lady to begin with informed me that although all Passats use the same clock spring, my vehicles VIN doesn’t' fall under the actual recall, my vehicle was given an extended warranty up to 120k miles. It doesn’t' make sense to me, so i explained to her how i felt that was ridiculous and unfair, considering they know the part is faulty, however the pressing issue is my wife is driving a vehicle with no airbag and i cannot get a new part to replace it, to which she said VW is unable (i surmise unwilling), to help. If the part is so faulty that not a single dealer that i can find has one available to sell to me, how can the recall not include all vehicles with that part? I take great care of all my vehicles, which is likely why the part lasted longer than most. I just need a part to make my vehicle safe again. Any help getting VW to increase proproduction would be appreciated and with a faulty part, potentially discount the absurdly high price for those of us unfairly left out of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442406December 2, 2021
LANE DEPARTURE: ASSIST, EXTERIOR LIGHTING
The contact owns a 2021 Volkswagen Passat. The contact stated that while driving in the rain at an undisclosed speed, the Lane Departure Assist malfunctioned, causing the steering wheel to inadvertently move to the right or left. Additionally, the high-beam headlights were aimed too high upwards, making it difficult for the contact to see the road ahead. The vehicle was taken to the dealer, but the dealer informed the contact that the Lane Departure Assist function could not be deactivated and that the high-beam headlights could not be adjusted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441771November 26, 2021
VISIBILITY/WIPER
Plugged heater core. OBD code present P2457. Defroster was compromised. Confirmed by VW dealer. Advised by manufacturer to replace heater core and flush system per technical test and repair procedure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441687November 25, 2021
ENGINE
Vw cc r line burn alot oil 1.000 he burn 1 qr oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441649November 24, 2021
VISIBILITY/WIPER
A coolant issue related with an TDi engine clogged my heater and the car is frosting from inside. There are many Passat owners that have or has the same issue and VW even made an extended warranty buletin for the 2012-2014 Passats, Now, the 2015 suffers from the same issue and they want to charge us for flushing the coolant 3 times and change the heater! The car still have the power train warranty and extended warranty for the TDI engines. Just a simple google search Passat heater core will show how many they are and dealers are making easy money cause they done so many times. As is now my wife drives the car during freezing mornings with two toddlers and condensation and frozen windows affects the visibility! Unacceptable for a car with 51.000 miles when is no require in the service book to change coolant to prevent this and what causes that, cause is not something that I could do to prevent it, it’s just the nature of their poor design of their coolant system. And changing the heater core without looking what caused that and only to rip money from their customers. I’m requesting your assistance to get my car fixed and have my family safe and have VW to investigate the cause and come with a solution to prevent this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441566November 24, 2021
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
The contact owns a 2021 Volkswagen Passat. The contact stated that while driving through a pedestrian intersection with thick white lines, the vehicle automatically veered to the left or right. The contact stated that the failure occurred while driving 30 to 45 MPH. The contact had not contacted the manufacturer or the dealer. The failure mileage was 27,232.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440778November 17, 2021
AIR BAGS
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving approximately 10-15 MPH and pulling out of a parking lot, the airbag warning light illuminated. The contact stated that she continued to drive the vehicle and noticed that the horn and the buttons on the steering wheel would fail to respond when engaged. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440781November 17, 2021
FUEL/PROPULSION SYSTEM
Approximately back in June 2021, I noticed the smell of diesel fuel coming from the rear of the vehicle, noticed hours and days after the vehicle was parked. The smell is partially present from the interior in the trunk area, but mostly evident when standing near the vicinity of the fuel tank when outside of the vehicle. After driving the vehicle, I occasionally notice small puddles of diesel fuel (as evidenced by the oily texture and smell) coming from below the fuel tank. On occasion, I can also spot actual drops of diesel fuel on the lower car frame from underneath the vicinity of the fuel pump. These puddles usually evaporate or dissipate within an hour or two after appearing. Given that these puddles only appear after driving, and not after extended periods of the vehicle sitting in my driveway, I suspect that there is a leak in the fuel pump. A more recent VCDS scan of the ECU on 29 October 2021 results in a Gateway and Dashboard fault code in the fuel pump, which may or may not be related to the fuel pump leak. The fault code is 00476, relating to the fuel pump control module, indicating "no communication"; the code is marked as "static". This fault code may not be related to the underlying fuel leak, but since it relates to the fuel pump, I thought it would be worth mentioning. Last but not least, a recall notice was issued on the diesel fuel pump assembly that impacted the make and model of my vehicle, issued in December 2004, just a couple months before the manufacture date of my vehicle (February 2005). As a result of this cut-off date, my vehicle's VIN number was not included in the official recall notice (NHTSA # 04V586000); see: https://www.vindecoderz.com/EN/Volkswagen/PASSAT/2005/fuel%20system,%20diesel/recall/04V586000. Due to the commonality of my vehicle's components with the 2004 Volkswagen Passat TDI and close temporal proximity to the recall notice, I highly suspect that my vehicle's fuel pump is impacted by this latent recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440541November 15, 2021
AIR BAGS
The car was hit broadside on the passenger side front door, spun around and hit head in to a power pole. With all this happening none of the airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440419November 14, 2021
AIR BAGS, STEERING
My airbag light came on, the steering wheel started to make crunching noise. Now all functions are now working on the steering wheel and upon looking up online there seems to be many issues with Volkswagen cars clock spring breaking. Why is this not recalled? There is hundreds of customers commenting about the same problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440143November 11, 2021
POWER TRAIN
Dual Mass Flywheel Failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439341November 4, 2021
STEERING, WHEELS
On Saturday October 30, 2021 my car was parked on the driveway. I tried to put the key in the ignition and the key would not go in. There is a white plastic piece in the ignition that will not allow the key to go in. My steering wheel and front tires locked. I called AAA and had a tow truck come so that I could have the car towed to the dealership. The driver was able to wiggle the key and start the car. I dropped off the car at the dealership on Saturday Oct 30th. I was told by the dealership that the key cylinder and steering wheel lock housing plus keys need to be replaced. I contacted VW of America and was told that they will not replace the part because the car is out of warranty. This is obviously a defect as there have been many recalls with this part in different model VW's. The dealership is trying to charge me $934.03 for this repair which I believe is a defect. Service advisor at Volkswagen stated that it is not safe to drive the car as it could leave me stranded. There were no warning lights or other symptoms prior to failure on Saturday October 30, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438682October 29, 2021
AIR BAGS
While driving at unknown speed airbag error light illuminated and horn and steering radio controls became inoperative. Diagnosed as clock spring broken which was replaced under previous recall. Estimated repair costs now estimated at $600 and not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437598October 21, 2021
UNKNOWN OR OTHER
Clock Spring failure in June 2020. Vehicle's mileage was 133,390 therefore out of recall warranty by 13K miles. Paid $330.00 to dealer to have clock spring replaced on 6/18/20. A year later, on 6/20/21 the clock spring has once again failed and the dealer is indicating that the clock spring repair is out of warranty. I will now have to pay $400.00 to have a second clock spring installed. I am certainly not the only 2015 Passat owner with this issue of having to replace multiple clock springs. Unfortunately I wasn't lucky enough to even have the first repair covered for the clock spring. Should I expect to have to pay for a new clock spring every year? Please investigate. Thanks very much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437719October 21, 2021
WHEELS
Purchased on 08/05/2021. The suspension in the rear right passenger side. Went on a 5 minute test drive with Yancey Cobb who stated there was nothing wrong with the car and that I needed to call the Finance company and finalize the deal or I wouldn't have a car. Meaning I couldn't get my traded car back either. They shut the dealership down on me and left me on the lot to retrieve my articles from one car to the next and there was no gas in the car because the gas light was on. They gave no paperwork. I had no idea there was no warranty until I took it to Heritage Harford Rd who gave the car back broken. 3 times. They keep saying they can't duplicate the problem. I contacted the BBB and they Mike Molnar lied and said he contacted me. Never responded to the rebuttal. I contacted Volkswagen customer care via Twitter with Stephani S. Nothing. I went to Country Dubbs, nothings wrong, Brooks Huff, Nothing wrong. T&S Auto, nothing. This vehicles stops traffic everyday on York Rd. I've contacted the FairTrade Commission. Nobody will help with this issue. It sways, it wiggles, the wheel rides like it's bent, it feels like it sticks at times and looks like crap on the road, but nody knows what's wrong. I've called Antwerpen Corporate. Spoke to Aileen Sanders who won't return my calls after telling me there was no paperwork in the jacket for the deal. Who sells a car at 19k miles on it with no warranty, they don't give you a bill of sale, and they treat women like dirt. They have so many negative and sheisty reviews on their website. Why are car dealers such liars and cheats. I don't want this car for all the hassle and deception and a note on a car that's been broke since the turn of the key for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437451October 20, 2021
AIR BAGS
In 2018, my VW clockspring/airbag was replaced under the VW recall. Last week the airbag clockspring failed, causing my air bag pop out. Luckily I was not driving. There is no current recall on the recalled replacement and this is unacceptable. I took my VW back to the dealer that did the work and they stated that there was no recall and they would not replace. It is incredibly dangerous that this has happened. I am very angry that VW's replacement would not hold up for the lifetime of the car nor will they honor their parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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