Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10141418November 1, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I DRIVE A 2003 VW PASSAT AND WHILE DRIVING A TWO LANE ROAD THE SEAT HEATER INSIDE THE LEATHER SEATS IGNITED BURNING THROUGH THE SEAT, BURNING A HOLE IN MY PANTS AND BURNING MY BEHIND CAUSING ME TO SWERVE OFF THE ROAD AND EXIT THE VEHICLE TO AVOID OTHER INJURY AS THE SEAT BURNED. THIS HAS BEEN APPARENTLY REPORTED HUNDREDS OF TIMES YET VW REFUSES A RECALL. VW AGREED TO REPLACE THE SEAT AND PANTS BUT REFUSED ANY OTHER COMPENSATION FOR INJURIES SUSTAINED. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10141421November 1, 2005
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE FUEL GAUGE READS FULL WHEN, IN FACT, IT IS NOT. THIS VEHICLE HAS ONLY RECEIVED 93 OCTANE GASOLINE PER THE MANUFACTURER'S REQUIREMENTS AND NO ADDITIVES OR OTHER CHEMICALS HAVE BEEN ADDED TO THE FUEL TANK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141296October 31, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT: THE CONTACT STATED THE DRIVER'S SEAT BURNED THE CONTACT'S LEG WHILE USING THE SEAT HEATER. ALSO, SHE PULLED THE MUSCLES IN HER BACK AND HIP WHEN SHE JUMPED OUT OF THE VEHICLE. THE VEHICLE IS AT THE DEALERSHIP BEING REPAIRED. SHE IS CONCERNED THAT THE SAME TYPE OF SEAT IS BEING USED TO REPLACE THE CURRENT SEAT. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10141107October 28, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
A COUPLE OF DAYS AGO MY ABS, BRAKE AND ASR LIGHTS CAME ON NOT NECESSARILY TOGETHER. THE ABS AND BRAKE WOULD BE TOGETHER WITH THE MATRIX DISPLAY SHOWING STOP SERVICE MANUAL AND LATER THE ASR LIGHT WOULD BE ON WITH THE REST GOING OFF. FUNNY, I WAS GOING DOWN A SLOPE, NO BRAKING, THE ABS/BRAKE CAME ON AND WENT OFF IMMEDIATELY! ITS VERY RANDOM, COMES ON OR OFF AT ANY TIME. CHECKING ON THE INTERNET, IT SEEMS LIKE ITS A VERY COMMON OCCURRENCE WITH VW CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141110October 28, 2005
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE A 2002 VOLKSWAGEN PASSAT. SINCE SEPTEMBER, I'VE BEEN HAVING PROBLEMS WITH THE ABS LIGHT COMING ON AND STAYING ON. TWICE, I'VE ALSO HAD "BRAKE FAULT" WARNINGS TO STOP THE VEHICLE. IT'S BEEN IN FOR SERVICE FOUR TIMES SINCE OCTOBER 3 TO FIX THE PROBLEM. THE CV JOINT WAS REPLACED YESTERDAY, WHICH WAS SUPPOSED TO FIX THE PROBLEM. FIRST THING THIS MORNING, THE ABS LIGHT IS ON AGAIN. I HAVE A FIFTH SERVICE APPOINTMENT WITH BACHMAN VOLKSWAGEN ON MONDAY. I'VE BEEN READING ABOUT QUITE A FEW ABS PROBLEMS ON VARIOUS ONLINE FORUMS, SO I DON'T SEEM TO BE ALONE WITH THIS PARTICULAR PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141139October 28, 2005
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
MY TURN SIGNALS AND HAZARD LIGHTS STOPPED WORKING SUDDENLY AT 50058 MILES, DEALER WOULD NOT DO WORK UNDER WARRANTY (50K). FOUND THAT THIS PART (HAZARD FLASHER SWITCH/RELAY) WAS RECALLED ON 2000-2002 VW GOLF, GTI, AND JETTA. I HAVE HEARD FROM OTHER PASSAT OWNERS ONLINE THAT THIS HAS BEEN A COMMON PROBLEM FOR PASSAT'S TOO. VW NEEDS TO EXTEND THE RECALL TO INCLUDE. DRIVING THE 45 MILES TO THE DEALERSHIP TO HAVE THIS PART REPLACED ON MAJOR INTERSTATES WITHOUT BLINKERS DROVE HOME THE DANGER INVOLVED WITH THIS DEFECTIVE PART!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140907October 27, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TURNED ON SEAT HEATER TO 1 WHILE WAITING FOR CAR TO WARM UP. NOTICED A BURNING SMELL AND FELT A HOT BURNING SENSATION ON MY BUTTOCKS. TURNED OFF SEAT HEATER AND GOT OUT OF THE CAR. THERE WAS A 5/8' HOLE BURNT THROUGH THE SEAT WITH SOME SMOKE STILL COMING OUT OF IT. THE SEAT HEATER HAD BEEN ON LESS THAN 1 MINUTE. WILL CONTACT DEALER LATER TODAY TO RESOLVE THE ISSUE. CW. *NM
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10140817October 26, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2001 PASSAT WITH 66,XXX MILES ON IT AND THE TRANSMISSION WENT OUT. IT IS GOING TO COST 4000.00-5000.00 TO HAVE THIS FIX. I DO NOT THINK A CAR WITH THIS MANY MILES SHOULD HAVE A TRANSMISSION GO OUT AND TO TOP IT OFF WHEN I PURCHASED THIS CAR 6 MONTHS AGO WITH 51,060 FROM WALSHER IN BLOOMINGTON, MN THEY SAID I HAD A 10YR/100,000 MILE POWER TRAIN WARRANTY ON IT, WELL COME TO FIND OUT SINCE I AM A SECOND OWNER IT ONLY GOES TO 50,000 MILES WHICH MEANS *JBWHEN I PURCHASED THE CAR IT DIDN'T EVEN HAVE THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140839October 26, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE DRIVING, I TURNED ON THE DRIVER'S SEAT WARMER TO POSITION 5, WITHIN 1 MINUTE, I SMELLED SOMETHING BURNING, SMOKE WAS RISING FROM MY SEAT, I FELT A HOT BURNING SENSATION UNDER MY LEFT UPPER THIGH AND REALIZED THE SEAT WARMER WAS ON FIRE. I STOPPED THE CAR, TURNED OFF THE SEAT WARMER. THE SEAT WARMER BURNED THROUGH MY LEATHER SEAT AND LEFT DAMAGE ABOUT THE SIZE OF A QUARTER. CONTACTED LOCAL VW DEALER (MARTENS VOLKSWAGEN, BETHESDA, MD) WAS ASKED TO BRING CAR IN IMMEDIATELY, ELECTRICAL SYSTEM CHECKED, SEAT WARMER DISCONNECTED, DRIVER'S SEAT WILL BE REPLACED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10140719October 25, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
DT: THE CONTACT STATES THAT THE VEHICLE IS A 2001.5 VOLKSWAGEN PASSAT. THERE IS A PROBLEM WITH THE WINDOWS FOGGING. THIS OCCURS WHEN THE TEMPERATURE IS AROUND 50 DEGREES OR LESS. THE FOG WILL APPEAR ON THE WINDOW AFTER THE VEHICLE IS STARTED. SOMETIMES THE FOG WILL APPEAR AFTER THE CONTACT WAS DRIVING. IT WILL OCCUR WITHER OR NOT THE HEATER OR FAN TURNED ON. THE PROBLEM SEEMS TO BE LESS SEVERE ONCE THE VEHICLE WAS HEATED . THE ONLY WAY THE FOG WILL GO AWAY IS IF THE AIR CONDITIONER IS TURNED ON HIGH. SHE HAS ALREADY TAKEN IT TO THE DEALERSHIP TWICE, EACH TIME THEY DID A PRESSURE CHECK TO THE HEATER CORE , BUT NO REPAIRS WERE MADE. SHE IS TAKING IT BACK AGAIN TO THE DEALER. THERE WAS A PREVIOUS PROBLEM WITH THE RADIATOR LEAKING. THE RADIATOR WAS REPLACED ON OCTOBER 4, 2005. THE FOG PROBLEM APPEARS TO HAVE GOTTEN WORSE SINCE THE RADIATOR WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140710October 25, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
I HAVE A 2000 VOLKSWAGEN PASSAT GLS 5 SPEED MANUAL CAR WITH 65000 MILES; FOR PAST 6 MONTHS WHILE CRUISING ON THE HIGHWAY WITH SPEEDS ABOVE 65 MPH, THE CRUISE CONTROL AUTOMATICALLY GETS ENGAGED MANY A TIMES EVEN THOUGH I HAVE NEVER SWITCHED THE CRUISE CONTROL ON. THIS HAS HAPPENED ATLEAST 10 TIMES IN THE LAST 6 MONTHS AND I HAVE NO WAY OF KNOWING HOW AND WHEN IT GETS ENGAGED. I HAVE TO BE ALWAYS ALERT TO PRESS THE BRAKE TO DISENGAGE-ENGAGE THIS. PLEASE LET ME KNOW IF YOU NEED MORE INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140797October 25, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
1999 VOLKSWAGEN PASSAT 1.8T ABS MODULE FAILURE. APPEARS MANY OTHER CONSUMERS HAVE SAME PROBLEM WITH THIS EXPENSE SAFETY DEVICE FAILURE. VW IS IGNORING THE ISSUE STATING THERE IS NO HISTORY OF FAILURES OR SERVICE BULLETIN 0517. DEALER WANTS TO CHARGE ME $1750 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140656October 24, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
AFTER TURNING ON DRIVER'S SIDE SEAT HEATER TO 5, WITHIN 2 MINUTES NOTICED BURNING SMELL, FELT HOT BURNING SENSATION ON LEFT BUTTOCK AND SMELLED AND SAW SMOKE. ONE CENTIMETER BURN HOLE IN SEAT. TERRIBLE BURNING SMELL IN CAR. TURNED OFF SEAT HEATERS IMMEDIATELY, SEAT SMOKED FOR 10 MORE MINUTES. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10134532October 24, 2005
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1997 VOLKSWAGEN PASSAT DEVELOPED PROBLEMS WITH THE DOOR LOCKS, AND SIDE DOOR HANDLE.*MR *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140523October 23, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 99 VW PASSAT WHICH HAS A FAILED ABS SYSTEM. UPON RESEARCHING THIS ABS AND BRAKE LIGHT INDICATOR PROBLEM, I HAVE LEARNED THAT THIS IS A COMMON MALFUNCTION WITH VW AND AUDI OWNERS. APPARENTLY, VW OFFERED A RECALL FOR THIS PROBLEM BUT DID NOT INCLUDE PRE-2001 VEHICLES. A DEFINITE INDICATOR OF THEIR UNWILLINGNESS TO MAINTAIN THE SAFETY OF THEIR VEHICLES. WHEN THIS SYSTEM FAILS, THE INDICATOR LIGHTS UP, HOWEVER, THIS DOES NOT HAPPEN DURING 100% OF MY DRIVE TIME. IT HAPPENS INTERMITTENTLY AND WILL LIKELY CAUSE A DANGEROUS ACCIDENT, SINCE WHEN LIT I HAVE NO ABS. PLEASE BE AWARE THAT I AM NOT ALONE IN MY COMPLAINT AND HOLD VW LIABLE FOR THEIR FAULTY CRAFTSMANSHIP WITH THIS ABS SYSTEM. THE COSTS OF REPAIR ARE EXORBITANT AND SHOULD NOT BE REQUIRED BY THE CONSUMER. THIS IS A UNIVERSAL PROBLEM WITH THEIR VEHICLES! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140486October 22, 2005
UNKNOWN OR OTHER
IMPENDING HEALTH RISK TO USERS OF THE VOLKSWAGEN PASSAT HERE IS A COPY OF AN EMAIL I RECENTLY SENT TO VOLKSWAGEN, THEIR (SAD) RESPONSE, AND MY REPLY ================================================= DATE: FRI, 21 OCT 2005 08:39:08 -0700 (PDT) FROM: "CATT" <[email protected]> TO: "VIC WEB RESPONSES" <[email protected]> HOW ABOUT YOU READ MY EMAIL AGAIN? I DID NOT SAY YOUR AD WAS OFFENSIVE--I SAID IT WAS DANGEROUS. ARE YOU ACTIVELY LOOKING FOR ANOTHER JACK IN THE BOX DEBACLE? VIC WEB RESPONSES <[email protected]> WROTE: DEAR CATT, THANK YOU FOR SHARING YOUR COMMENTS WITH OUR VOLKSWAGEN WEBSITE. WE HAVE NOTED YOUR CONCERNS AND WOULD LIKE TO APOLOGIZE IF YOU FOUND THE NATURE OF THIS AD OFFENSIVE. WE HERE AT VOLKSWAGEN OF AMERICA STRIVE TO SHARE THE EXPERIENCE OF OUR BRAND OF DRIVING EXCITEMENT TO VOLKSWAGEN ENTHUSIAST'S THROUGH CLEVER AND INNOVATIVE SPOTS, CREATED BY A REFRESHING AND ENTERTAINING NATIONAL ADVERTISING CAMPAIGN. PLEASE ACCEPT OUR APOLOGY, ONCE AGAIN. WE APPRECIATE YOUR SUBMISSION AND INVITE YOU TO VISIT AGAIN SOON! KELLY VOLKTALK -----ORIGINAL MESSAGE----- FROM: [email protected] [MAILTO:[email protected]] SENT: THURSDAY, OCTOBER 13, 2005 3:44 AM TO: [email protected] {ABRIDGED VERSION} EMAIL TO VOLKSWAGEN COMPANY RE: PASSAT TELEVISION ADVERTISING--SPECIFICALLY FOOD POISONING I JUST VIEWED YOUR NEW TELEVISION ADVERTISEMENT FOR THE PASSAT. PLEASE NOTE: YOU MAY WISH TO PULL THE NEW AD SHOWING YOUR GLOVE BOX COOLER IMMEDIATELY, AS THIS COULD BE A PUBLIC RELATIONS NIGHTMARE WAITING TO HAPPEN. THE AD SHOWS SOME YOUNG MEN OUT STOPPING FOR SOME SUSHI, AND THEN STORING IT IN THE GLOVE BOX. A VERY LARGE NO NO! THEY SHOW THEM DIALING THE TEMPERATURE DOWN TO 60 DEGREES--HARDLY A SAFE TEMPERATURE FOR RAW FISH AND/OR MANY OTHER KINDS OF FOOD THAT REQUIRE REFRIGERATION. (CONT)...AGAIN ANOTHER HEALTH HAZARD IF STORED ABOUT 40 DEGREES). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140487October 22, 2005
UNKNOWN OR OTHER
HERE IS THE ENTIRE UNABRIDGED VERSION OF MY FIRST EMAIL TO VOLKSWAGEN REGARDING THE HEALTH SAFETY ISSUES OF LISTING THEIR GLOVE BOX AS A MINI-REFRIGERATOR. THIS ADDENDUM CAN BE ATTACHED TO COMPLAINT WITH THE CONFIRMATION # 10140486 PREVIOUSLY SENT TO YOU {YOUR SYSTEM WOULD ONLY ALLOW FOR 2000 CHARACTERS} THANKS, CATT ================================================= -----ORIGINAL MESSAGE----- FROM: [email protected] [MAILTO:[email protected]] SENT: THURSDAY, OCTOBER 13, 2005 3:44 AM TO: [email protected] SUBJECT: MARKETING / PUBLIC RELATIONS EMAIL TO VOLKSWAGEN COMPANY RE: PASSAT TELEVISION ADVERTISING--SPECIFICALLY FOOD POISONING I JUST VIEWED YOUR NEW TELEVISION ADVERTISEMENT FOR THE PASSAT. PLEASE NOTE: YOU MAY WISH TO PULL THE NEW AD SHOWING YOUR GLOVE BOX COOLER IMMEDIATELY, AS THIS COULD BE A PUBLIC RELATIONS NIGHTMARE WAITING TO HAPPEN. THE AD SHOWS SOME YOUNG MEN OUT STOPPING FOR SOME SUSHI, AND THEN STORING IT IN THE GLOVE BOX. A VERY LARGE NO NO! THEY SHOW THEM DIALING THE TEMPERATURE DOWN TO 60 DEGREES--HARDLY A SAFE TEMPERATURE FOR RAW FISH AND/OR MANY OTHER KINDS OF FOOD THAT REQUIRE REFRIGERATION. (IF THEY SHOWED CHOCOLATES NOT MELTING, IT WOULD BE ONE THING, OR KEEPING SOME FRUIT CHILLED TO TASTE...(BASICALLY ANY FRUIT OTHER THAN PEELED MELON...AGAIN ANOTHER HEALTH HAZARD IF STORED ABOUT 40 DEGREES) PLEASE PRESENT THIS INFORMATION TO THE POWERS THAT BE--THE ONES WHO MAKE THE DECISION TO PULL THE ADS. I HAVE TAKEN THE FOOD SERVICE SANITATION LICENSING AND CAN TELL YOU THAT MAKING PEOPLE SICK/DEAD WOULD NOT HELP YOUR MARKETING CAMPAIGN. HOPEFULLY THIS EMAIL MAKES IT INTO THE RIGHT HANDS AND IT IS DEALT WITH EFFECTIVELY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140452October 21, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS ELECTRONIC CONTROL MODULE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141016October 20, 2005
ELECTRICAL SYSTEM
LTR FROM CONSUMER REFERENCING DEFECTIVE FRONT RIGHT DAYTIME RUNNING LAMP CONSTANTLY FAILING ON HIS 2002 VW PASSAT, REPLY DIRECTLY TO CONSTITUENT. *TS THE LIGHT HAS FAILED THREE TIMES IN THE LAST THREE YEARS. EACH TIME THE VEHICLE WAS TAKEN TO THE DEALER WHO EXPLAINED THAT THE LIGHT BURN OUT FREQUENTLY BECAUSE THEY WERE ON ALL THE TIME. THE DRIVER'S SIDE DAYTIME RUNNING LAMP HAS NEVER FAILED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137432October 20, 2005
EXTERIOR LIGHTING:HEADLIGHTS
DT: 2001 VOLKSWAGEN PASSAT. THE PLUG IN THE BULB FAILED. THE ONLY WAY TO FIX IT WAS TO BUY A HEADLIGHT ASSEMBLY FOR THE DRIVER'S SIDE AND THE PASSENGER'S SIDE. ALL CONNECTORS DON'T RESIST HEAT. CALLED DEALER, CONSUMER DID NOT WANT TO PAY FOR THE REPAIRS. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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