Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11462440April 27, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
On 12/24/21, while driving the Passat and turning, a loud bang could be heard in the steering column and the airbag light illuminated. All steering wheel controls, such as the radio, screen toggles, volume and other associated controls ceased working. Drove straight to our trusted mechanic and was diagnosed with a broken clockspring. Repair was estimated at $436 dollars. Part is still not available to remedy. VW America insists it’s not their problem to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462484April 27, 2022
SEAT BELTS, VEHICLE SPEED CONTROL
My seat belt unfastens whenever it wants and my cruise control doesn’t work any longer. I also have an issue with the 4th injector which causes the car to accelerate and I had to replace the transmission as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462325April 26, 2022
STEERING, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Lost power reconnect batter n steering locked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462210April 26, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The clockspring was repaired June 14 2018, my airbag light turned on when I was backing up my vehicle and none of the steering wheel control buttons operate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462069April 25, 2022
AIR BAGS
Airbag error notice and cracking sound when turning steering wheel. Error light for cruise control, front end assistance. This is the second time this has occured. It was previously fixed in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462147April 25, 2022
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
VW BCM unit causes vehicle to idle then shut off while driving making it impossible to steer or increase speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461554April 20, 2022
AIR BAGS, ELECTRICAL SYSTEM
Clock spring is broken, and no one has replacement parts. They have been backordered with Volkswagen for MONTHS. Air bag, horn, and steering wheel radio control do not work. Won't pass safety inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461423April 19, 2022
FUEL/PROPULSION SYSTEM
While I was operating the vehicle the vehicle stopped in the middle of the street. It was told to me it's the fuel system. The car has been diagnosed back in November of 2021. The fuel pump is not getting fire to the other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460642April 13, 2022
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2022 Volkswagen Passat. The contact stated that whenever the vehicle was parked, all 4 doors would automatically unlock. There were no warning lights on the instrument panel. The vehicle was taken to a local dealer and diagnosed with no failure being found. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460573April 12, 2022
AIR BAGS, ELECTRICAL SYSTEM
The clock spring within the steering wheel has failed and is no longer functional. The airbag sensor warning light has come on. The horn no longer works, and I cannot warn drivers crossing over into my lane who may not see me in their blind spot. And as far as I understand, the main steering wheel airbag no longer works either. The idea that my main airbag system will not deploy in an event of accident is worrisome. I went to a dealership and informed them that its most likely a clock spring issue as I googled the issue; it’s quite common in their cars. They confirmed it for me, after taking a $139 ‘inspection’ fee which was no more than a tech scanning my car and checking the three main indicative problems I already reported to them. I was at about 120,090 miles at the time. I was informed that their clock spring warranty only covers up to 120,000 miles but was assured they will most likely be able to cover it after talking with the Volkswagen representative. It wasn’t covered. I was then told it would be another $600 to use their services, and the part would take a few weeks to come in. I later called the parts department as I did not want to pay an exorbitant labor fee; the inspection fee was insult enough. I was informed the parts department is five months backordered. So now, I’m either forced to pay for their service to get the part within a few weeks or wait five months from the parts department all the while driving with no horn or wheel airbag. I'm now forced to use their services, which run at a premium compared to normal mechanics, if I wish to have basic safety features on my car. This seems exploitative of the consumer on a safety problem that has persisted for years, and one Volkswagen is responsible for causing with their faulty manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460602April 12, 2022
AIR BAGS
The car have received the airbag replacement per the takata airbag recall approximately 2 years ago, as of Jan 29 2022, the clock spring has failed shortly after hearing the crunching sounds as I steered the vehicle. immediately airbag light came on, horn and steering wheel buttons wont work at all. we took the car in and VW confirmed that was a failed part. They even mentioned that the clock spring itself is new along with the airbag. fast forward few months and we still are waiting for the clock spring. I even contacted my trusted vendor that sells only OEM parts and they have one in stock, exact same part number and VWoA refused to reimburse me if I am to buy it. this is a serious safety concern! I cant even use my horn at all to warn rude drivers that cuts me off almost everyday. we have 3 children to think about!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460019April 7, 2022
ENGINE, POWER TRAIN
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving a 40 MPH, the vehicle stalled without warning. The contact had the vehicle towed to an independent mechanic where she informed the mechanic that she had to top off the oil reservoir with 1 to 2 quarts of oil every two weeks. The mechanic informed her that the vehicle was consuming an excessive amount of oil and referred her to the dealer for assistance. The vehicle was then towed to a dealer where she was informed that the upper timing chain cover and transmission oil cooler needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 14V182000 (Power Train) which she linked to the failure. The manufacturer was notified of the failure and she was informed that her vehicle was not included in the recall. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459938April 6, 2022
AIR BAGS, STEERING
no prior warnings before malfunction ,all fuses were checked to no fault. OBD scan reported car lost communication with steering column control module On steering wheel, multifunction buttons and horn stopped working. Airbag light illuminated. OBD scan reported driver airbag igniter resistance too high Emergency braking and blind spot were no longer working although front parking assist still worked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459653April 5, 2022
AIR BAGS, STEERING
While at the dealership for other emission related warranty items, the vehicle clock spring broke which disabled the driver side air bag, the horn and other steering wheel related controls. This occurred in late December 2021. The replacement part was on back order with no definitive delivery date provided. As of today, 4/5/22, the item is still on backorder with no estimate date for parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459070March 31, 2022
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The Air Bag Inoperative Light illuminated in the dashboard display. All steering wheel electrical functions including horn, display control for items such as speed display stopped working, radio control, and phone control eased to function. There was a grinding noise coming from inside the steering wheel when I turned the wheel. I took the car to the dealer. The dealer said it is a known issue concerning the steering wheel clock spring and VW has known about this for years and has issued an extended warranty. However, VW has the parts on back order and is not supplying the parts to fix the problem in a timely fashion as it should with an emergency safety condition. I called VW of America to report this. They gave me a case number. They then sent me an email a week later saying they would get back to me in a month to let me know the status. This is negligent and unacceptable. This is not a dealership issue. VW is not supplying the part to fix the airbag system. This is a SAFETY ISSUE. Thousands of cars are affected, not just mine. THE AIRBAG SYSTEM IS INOPERATIVE AND IN THE CASE OF AN ACCIDENT THE AIRBAG WILL NOT DEPLOY. Just like the Takata airbag scenario, this should be acted on immediately before someone is seriously hurt or killed because VW will not fix a known safety issue with their air bag system. There is still no resolution from VW. This has been a known issue with VW for over 5 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458432March 26, 2022
AIR BAGS, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
I had my battery changed at the VW dealership and a week later, my horn stopped working, my airbag light came on and my front assist no longer works. There’s also a clicking noise when I turn my steering wheel. It seems this clock coil issue has been a recall issue for VW for years, but when I search my VIN it list no recalls of this nature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458041March 23, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving at an undisclosed speed and making a turn, the contact heard an abnormal sound in the steering wheel as if a spring had broken. The contact stated that once she parked and restarted her vehicle, there was no electrical function on the steering wheel. The contact stated that the buttons, horn, and air bag had become inoperable. The contact stated that her air bag warning light illuminated. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457655March 21, 2022
SEAT BELTS, STEERING, ENGINE
I purchased this car brand new Oct 2016. Since then I have experienced multiple sensor failures year after year… At first we thought this was a one time failure but as more and more issues came our concerns grew. I have changed out the radio, 3 speed sensors, and now am having more issues with different symptoms. For example my epc light is no and my check engine is on along with the other typical light i have seen with my speed sensor issues. I can not confidently pass any cars because the car stalls at 3000 rpms. I consider this car a safety issue on the road and i do not want this car anymore because i do not know what hidden failures will appear later on after fixing these.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457559March 20, 2022
AIR BAGS
The Air Bag warning light turned on and i called the VW Queensboro dealership in Queens NYC. They told me they have the clock spring part to repair the open recall on my car. However, when i came in on August 31 2021 they inspected the car for 4 hours and then told me they don't have the part on hand. I returned to the VW Queensboro dealership on September 2nd 2021 to replace the clock spring. Within 6 weeks of the clock spring replacement, the airbag sensor turned on again. I scheduled an appointment at the VW Queensboro dealership on October 26 2021, and they replaced the clock spring again. In middle of March 2022 the air bag sensor turned on again, and i have an appointment at the VW Queensboro dealership on March 21 2022. In preparation for this appointment, the dealership told me that they do not have the clock spring in stock (appointment was scheduled over a week before the appointment itself) and they refuse to order the replacement clock spring until they do an inspection. This will lead to a 5th appointment to repair the clock spring, as well as forcing me to drive without an air bag for at least 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457277March 18, 2022
SERVICE BRAKES
The contact owns a 2017 Volkswagen Passat. The contact stated that while driving at 45 MPH, his brake pedal had locked upon slight depression of the brake pedal with the brake pedal warning symbol on the instrument panel. The contact stated that the failure occurred for a brief moment as the vehicle came to a sudden stop. The contact stated that the vehicle resumed normal operation after the failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired or diagnosed. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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