Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10303860February 2, 2010
VEHICLE SPEED CONTROL
APPROXIMATELY 2 YEARS AGO, OR SLIGHTLY LESS, I WAS DRIVING MY WIFE'S 2002 VW PASSAT WHEN THE CAR BEGAN TO ACCELERATE WITHOUT APPARENT CAUSE AND WE COULD NOT STOP THE ACCELERATION. I TURNED THE IGNITION KEY OFF, AND LEAVING THE CAR IN PARK, RE-STARTED IT, ONLY TO OBSERVE THE ENGINE AGAIN RACING. WE EVENTUALLY FIGURED OUT THAT THE FLOOR MAT WAS THE CAUSE OF THE PROBLEM AND REMOVED IT. MY WIFE SOMETIME LATER REPLACED THE MAT AND HAD NO RECURRENCE, BUT WHEN I DROVE THE CAR, IT HAPPENED TWICE MORE BEFORE WE PERMANENTLY REMOVED THE MAT. AS WE HAD NO FURTHER PROBLEM, WE THOUGHT NO MORE OF THE ISSUE, BUT WITH THE RECENT PUBLICITY OVER SIMILAR SITUATIONS WHICH RESULTED IN SERIOUS CRASHES AND LOSS OF LIFE, WE DECIDED IT WAS BEST TO REPORT THIS SERIES OF EVENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303538February 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 30 TO 35 MPH ON NORMAL ROAD CONDITIONS; PROCEEDING FROM A TRAFFIC SIGNAL WITH PRESSURE APPLIED TO THE ACCELERATOR PEDAL THERE WAS NO POWER. THERE WERE SEVERAL ATTEMPTS BEFORE THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 8,742. UPDATED 3/8/10 *CN THE CONSUMER STATED THE VEHICLE WOULD HESITATE AND THEN STALL. THE IGNITION WAS REPLACED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303623February 1, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT
CAR MISSING A GETTING BAD MILAGE ...SAME CAR DOES NOT RUN WELL AND CAUGHT FIRE BY TURBO 2003 PASSAT VW 1.8 LITER TURBO. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10303740February 1, 2010
ENGINE AND ENGINE COOLING
DRIVING AT 65MPH AND OIL PRESSURE LIGHT COMES ON -TAKES US 15 MINUTES TO FIND A SAFE SPOT TO PULL OVER- GET CAR TO DEALER -'SLUDGE " IN THE ENGINE- REGULARLY SERVICED CAR FOR 7 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303404January 31, 2010
STEERING, EQUIPMENT:ELECTRICAL
VW 2006 PASSAT 2.0 T STEERING COLUMN DEFECTIVE SIGNAL AND THE CAR DOESN'T START. AFTER DOING INTERNET SEARCH, IT SEEMS MANY OTHER CUSTOMERS ARE HAVING THE SAME PROBLEM WITH PASSATS AND JETTAS. IT SEEMS THE VW COMPANY SHOULD HAVE A RECALL AND FIX THIS PROBLEM THIS SEEMS TO BE GENERALIZED. MANY OF US ARE BEING TOLD TO REPLACE THE WHOLE UNIT TO HAVE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303408January 31, 2010
STEERING
FOR 2 TIMES THE STEERING COLUMN LOCK AND A WARNING LIGHT ON THE DASH HAD APPEARED. MAY CAUSE STEERING WELL MALFUNCTION. RISK OF LOSE CONTROL. AFTER RESTART THE ENGINE THE PROBLEM WAS GONE, NO ERRORS ON ECU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303388January 30, 2010
STEERING
I HAVE A 2007 VOLKSWAGEN PASSAT AND THE STEERING COLUMN LOCK IS NOW DEFECTIVE AND THE CAR WONT START THE CAR ONLY HAS 53000 MILES AND IT HAS ONLY BEEN OUT OF WARRANTY THREE THOUSAND MILES AND THIS IS A VERY COSTLY REPAIR ABOUT TWO THOUSAND QUOTED BY THE DEALER. DEALER ALSO SAID THAT THEY COULD NOT FIX THE PROBLEM AND THAT THEY HAD SEEN A FEW CARS WITH THIS SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302960January 28, 2010
EQUIPMENT
THIS INCIDENT HAPPENED TWICE IN DECEMBER 2009. AFTER LIFTING MY FOOT OFF OF THE ACCELERATOR PEDAL, THE VEHICLE KEPT ACCELERATING TO VERY HIGH SPEEDS. THE VEHICLE DID NOT STOP ACCELERATING WHEN I PUT MY FOOT UNDER THE ACCELERATOR PEDAL AND LIFTED UP. TO STOP, I HAD TO PUT THE VEHICLE IN NEUTRAL AND BRAKE. DEALER SAID IT WAS A STUCK FLOOR MAT AND REMOVED THE MAT FROM THE VEHICLE. THEY SAID THERE WAS NO MECHANICAL DEFECT. *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302338January 26, 2010
ENGINE AND ENGINE COOLING
ENGINE COMPARTMENT FIRE. STARTED 2002 VW PASSAT 1.8T AND THERE WAS NO HEATER FAN OR WINDSHIELD WIPERS FUNCTIONAL. DROVE AROUND THE BLOCK. LET CAR IDLE TO WARM UP AND ENGINE STOPPED. SMELLED BURNING AND PUT OUT SMALL FIRE. CAR TOWED TO DEALER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10302343January 26, 2010
AIR BAGS:FRONTAL
I OWN A 2006 VOLKSWAGEN PASSAT. IN THE LAST YEAR, I HAVE HAD TO HAVE IT SERVICED FOR DRIVERS AIRBAG FAULTS FIVE TIMES. THE VOLKSWAGEN DEALER TOLD ME THAT THERE WAS NO GUARANTY THAT THE AIRBAG WILL EVER DEPLOY IN CASE OF A CRASH. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300390January 20, 2010
AIR BAGS
VOLKSWAGEN HAS ACKNOWLEDGED TO ME, BOTH THE DEALER (DEAN TEAM IN KIRKWOOD) AND THEIR CUSTOMER SUPPORT GROUP 800-822-8987) THAT IT IS A KNOWN ISSUE WITH 2006 VOLKSWAGEN PASSATS THAT THEIR IS A WIRING PROBLEM WITH THE AIRBAG IGNITER SWITCH - THE PROBLEM CONVENIENTLY TENDS TO OCCUR RIGHT AT THE TIME WHEN THE CAR EXCEEDS IT'S 50,000 WARRANTY. THIS IS A SAFETY ISSUE THAT THEY ARE WELL AWARE OF YET ARE IGNORING IT AND REFUSING TO ASSIST WITH THE COST OF THE REPAIR (UNLESS YOU HAVE BEEN A VOLKSWAGEN CUSTOMER THAT HAS OWNED AT LEAST 3 OF THEIR CARS - THEY ACTUALLY TOLD ME THIS!) I'M NOT ONE TO TYPICALLY COMPLAIN ABOUT THIS BUT IT'S A SAFETY ISSUE THAT THEY ARE AWARE OF AND SHOULD BE HELP ACCOUNTABLE AS THEY PREACH HOW 'SAFE' THEIR CARS ARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300240January 19, 2010
ENGINE AND ENGINE COOLING
MY 2003 PASSAT HAS 104,000 MILES AND IS CURRENTLY BEING FIXED DUE TO OIL SLUDGE IN MY ENGINE. 2 YEARS AGO MY MECHANIC WARNED ME OF THIS ISSUE; HOWEVER, A FAITHFUL VOLKSWAGEN OWNER I DECIDED TO KEEP MY CAR AND FAITHFULLY CHANGE MY OIL EVERY 3,000 MILES WHILE THE OWNER'S MANUAL SAY EVERY 5,000 MILES. FRIDAY, JANUARY 15, 2010 I FOUND MYSELF STRANDED OFF THE HIGHWAY, ON A TRIP, DUE TO OIL SLUDGE. I AM FIRM BELIEVER IN TAKING CARE OF YOUR CAR AND FEEL AS THOUGH THIS IS A VOLKSWAGEN ISSUE. IT SEEMS AS THOUGH THERE ARE SEVERAL ISSUES WITH THIS AND VOLKSWAGEN AND WOULD LIKE FOR AN ACTION TO BE CONSIDERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300174January 18, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WATER LEAKAGE FROM SUNROOF TO FLOOR BOARDS. THE SUNROOF HAS DRAINAGE TUBES, THAT CAN AND WILL BECOME CLOGGED. WATER ON FLOORBOARD CAN LEAD TO TRANSMISSION PROBLEMS. TUBES HAD TO BE UNCLOGGED, LOCATED ON FRONT DOOR FRAMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300059January 17, 2010
EQUIPMENT ADAPTIVE/MOBILITY
THE GAS PEDAL GOT STUCK UNDER THE FLOOR MAT ON OUR 2001.5 VW PASSAT - WHILE DRIVING - WHEN I PUSHED THE PEDAL ALL THE WAY TO THE FLOOR. THE CAR STARTED SPEEDING BUT I WAS ABLE TO CONTROL THE SPEED AND STOP THE CAR BY BRAKING. I WILL BE TRIMMING THE FLOOR MAT SO THAT WILL NOT HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299947January 16, 2010
ENGINE AND ENGINE COOLING
HAD MY IGNITION COILS IN MY VW 2003 PASSAT GO OUT. WENT TO AUTO REPAIR HAD REPAIRS DONE AT 340.00. 2 MONTHS LATER GOT LETTER OF RECALL FOR EXACT PROBLEM, LETTER SAID TO SEND IN RECEIPTS FOR REIMBURSEMENT. SENT FORMS, FOLLOWED UP WITH CALL AND GOT CHECK THIS WEEK...FOR 78.00. CALLED # ON FORM AND THEY SAID THEY REFUND WHAT THE US AVERAGE COST WOULD BE AND IN THIS CASE THAT WAS IT. I WENT BACK TO THE DEALER TO ASK THEM AND THEY SAID THEY WOULD HAVE DONE THE REPAIRS FOR 320.00 AND THAT I WAS BEING RIPPED OFF. AFTER TALKING WITH THE RECALL AGENCY AND BEING PUT ON HOLD 4 TIMES THEY SAID THAT WAS IT AND ALL I WOULD RECEIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299885January 15, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. ON OCTOBER 24, 2009 SHE NOTICED THAT THE VEHICLE HAD AN OIL LEAK. THE DEALER REPLACED THE OIL PAN AT THE OWNERS EXPENSE FOR $500. ON JANUARY 12, 2010, THE OIL FAILURE RECURRED; HOWEVER, THE DEALER REPLACED THE OIL TANK FOR $500. SHE STATED THAT THE FAILURES OCCURRED WHEN SHE DROVE OVER A SPEED BUMP AND A ROCK WHILE DRIVING APPROXIMATELY 15 MPH. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE OIL PAN; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR COST. THE FAILURE AND CURRENT MILEAGES WERE 75,000. *CN UPDATED 02/17/20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299790January 14, 2010
FUEL SYSTEM, GASOLINE
MY CAR STALLED WHILE DRIVING. LUCKILY I WAS DRIVING IN LOCAL ROADS AND WAS ABLE TO PULL OVER VERY QUICKLY. IF THIS WAS TO HAPPEN WHILE ON THE FREEWAY, I COULD SERIOUSLY HAVE CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299697January 13, 2010
LATCHES/LOCKS/LINKAGES
2006 VW PASSAT TRUNK LATCH FAILS IN COLD WEATHER. WILL NOT LATCH PROPERLY AND COMES OPEN WHILE DRIVING. IT OCCURS DURING THE ENTIRE COLD WEATHER SEASONS. NUMEROUS INFO ON WEB SEARCH. VW OF AMERICA DENIES PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299097January 12, 2010
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING
MY 2003 VW PASSAT 1.8T HAS THE WELL DOCUMENTED SLUDGE ISSUE THAT THOUSANDS OF VW/AUDI OWNERS ARE EXPERIENCING. INITIALLY I HAD TO HAVE THE CAR TOWED B/C A GASKET WAS LEAKING OIL INTO THE SPARK PLUGS, AND MY ENGINE COIL PACK WAS BAD. I PAID $700 TO REPAIR AND REPLACE THE PARTS. 80 MILES AFTER LEAVING THE MECHANIC SHOP, THE OIL LIGHT AND STOP ENGINE LIGHTS CAME ON. TOWED THE CAR AGAIN; NO OIL PRESSURE. COLLECTED ALL OF MY MAINTENANCE RECORDS AND TOOK THEM TO VW TO GET APPROVAL OF THE WARRANTY ISSUE BEFORE LETTING THEM "CONFIRM" ENGINE SLUDGE ($500 DIAGNOSIS FEE FOR DROPPING THE OIL PAN). IF THE ISSUE IS ENGINE SLUDGE, THE ENGINE IS A LOST CAUSE BECAUSE THE LOW OIL PRESSURE STARVED THE ENGINE HEAD FOR OIL. THE VW DEALERSHIP IS WAITING FOR MY MONEY BEFORE THEY'LL DIAGNOSE THE ENGINE SLUDGE- WHICH YOU CAN SEE IN THE ENGINE HEAD WITH YOUR EYES. VWOA HAS ISSUED AN EXTENDED WARRANTY, UNLIMITED MILEAGE, 8 YEARS FROM SALE DATE, TO OWNERS WITH ALL OF THEIR OIL CHANGE/MAINTENANCE RECEIPTS. YET, DESPITE THE "EFFORT" BY VW, THEY DENY ALL THE CLAIMS I'VE RESEARCHED- SAYING EVERYONE WAS IRRESPONSIBLE WITH THEIR MAINTENANCE- NO ONE TOOK CARE OF THEIR ENGINE. LOOPHOLES LEFT AND RIGHT TO BLAME THE CONSUMER, WHILE WE SIT POWERLESS TO GET OUR CARS BACK ON THE ROAD. YET, THIS ISSUE LEAVES ME WITH NO CAR. ALL OF US "SLUDGE" OWNERS ARE LEFT WITH CARS DEAD ON THE SIDE OF THE ROAD, ALL WITH THE SAME PROBLEM AND VW TURNING THEIR HEADS THE OTHER WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299568January 12, 2010
SEAT BELTS
I PURCHASED A SECOND HAND VEHICLE ON 1/11/10 FROM KOEPPEL VOLKSWAGEN INC AND AT THE TIME OF DELIVERY OUR SALES PERSON TELLS US TO BRING IT BACK BECAUSE HAS MECHANICAL PROBLEMS THAT NEED TO BE FIXED INCLUDING PASSENGER FRONT SEATBELT THAT I WAS NOT ABLE TO PUT ON AFTER HE PULLED LAST NIGHT. TODAY I CALLED ASKING THE MANAGER OF THE DEALER HOW IS IT POSSIBLE TO SELL A CAR WITH SAFETY DEFECTS AND HE STATED THAT THIS IS NOT TRUE AND IF THAT'S THE CASE TO BRING IT IN FOR REPAIR . HOW THIS CAR PASSED SAFETY INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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