Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10555191December 7, 2013
ENGINE
WAS DRIVING HOME AND THE CHECK ENGINE LIGHT, STOP DRIVING LIGHT, LOW OIL PRESSURE LIGHT AND A BUZZER WENT OFF. HAD THE VEHICLE TOWED TO A MECHANIC AND HAVE FOUND THAT THERE IS NO OIL PRESSURE. THE VEHICLE WITH THIS MANY MILES SHOULD NEVER HAVE A PROBLEM WITH NO OIL PRESSURE. THE MECHANIC TELLS US THAT IT MIGHT BE "SLUDGE" OR THE OIL PUMP IS SHOT. EITHER OF WHICH SHOULD NEVER HAPPEN ON ANY VEHICLE ESPECIALLY SINCE IT HAS ONLY 89000 MILES. THIS PROBLEM IS TYPICAL WITH THIS MOTOR AND WAS RECALLED UP TO THE MODEL YEARS 2004. THE 1.8 L TURBO MOTOR IS AND ALWAYS HAS BEEN A TERRIBLE MOTOR FOR THIS AND JUST BECAUSE THEY HAVE NOT RECEIVED A LOT OF COMPLAINTS ON THIS PARTICULAR YEAR DOES NOT MEAN THAT THERE IS NO PROBLEM. ONE ONLY HAS TO SEARCH ON LINE TO SEE THAT THEIR IS AND HAS BEEN AN ONGOING PROBLEM. VW OF AMERICA HAS ACKNOWLEDGED THE RECALL AND THEIR CULPABILITY UP TO 2004, IN AN EMAIL TO ME, BUT BECAUSE OF OUR NEWER VIN HAS DENIED COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554929December 5, 2013
ENGINE
CHECK ENGINE LIGHT CAME ON, WE TOOK IT TO DEALERSHIP AND HAD REPAIRS DONE INCLUDING OIL CHANGE, AFTER A DAY OF DRIVING THE CHECK ENGINE LIGHT CAME ON AGAIN, RETURNED TO DEALER, MORE REPAIRS WERE DONE, PAID AROUND $3,000 IN REPAIRS TO TIMING BELT, TENSIONER, GUIDE PULLEYS, AND WATER PUMP. AFTER THAT REPAIR, THE LIGHT AGAIN CAME ON AND RETURNED TO DEALER, WAS TOLD THAT METAL WAS FOUND IN OIL FILTER HOUSING AND ENGINE WILL NEED REPLACED TO ADDRESS THE CONCERN. COULD NOT AFFORD AT THAT TIME AND WAS NOT INFORMED IT COULD NOT BE DRIVEN, THE CHECK ENGINE LIGHT WAS OFF AND WERE TOLD THAT UPON ACCELERATION FROM STOP THE METALS WOULD SCRAPE. CAR WAS STILL OPERABLE, C/E LIGHT WAS OFF AND NEEDED FOR TRANSPORTATION TO WORK AND AFTER 3 TRIPS TO AND FROM REPAIR SHOP (3 RIVERS VOLKSWAGEN) AND ALL OF THE MONEY ALREADY SPENT ON REPAIRS TO "FIX" THE SAME ISSUE LEADING UP TO THIS, I WAS NOT ABLE TO DO THAT AT THE TIME, AS WELL AS BEING SKEPTICAL OF PAYING $9K MORE! WAS DRIVING ON THE HIGHWAY WHEN THE OIL PUMP BOLT FAILED COMPLETELY AND CAUSED ENGINE TO CEASE. LATER LEARNED THAT THIS WAS A COMMON ISSUE ON THE 2006 VW PASSAT 2.0T ENGINES AND THAT IT CAN CAUSE CATASTROPHIC ENGINE FAILURE, THAT VW WAS AWARE OF THE DESIGN FLAW AND HAS MANUFACTURED A REPLACEMENT BOLT BUT HAS NEVER ISSUED A RECALL AND DOES NOT INFORM OWNERS OF THESE CARS THAT THERE IS POTENTIAL FOR THIS ENGINE FAILURE. HTTP://WWW.FAQS.ORG/CAR/VOLKSWAGEN-PASSAT-2006/ENGINE/#IXZZ2MCKGQSG2 I WAS LUCKY NOT TO HAVE AN ACCIDENT AS THE ENGINE FAILED WHILE DRIVING ON THE HIGHWAY, AND HAD TO GET A TOW HOME. THIS IS A POTENTIAL ACCIDENT WAITING TO HAPPEN FOR MANY LIKE MYSELF WHO WERE NEVER TOLD THE ENGINE MAY CEASE AND COULD RESULT IN PEOPLE BEING INJURED OR KILLED. THERE NEEDS TO BE A RECALL ON THIS AS THERE ARE MANY OTHERS HAVING THIS EXACT ISSUE ON THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554805December 4, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT . THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO JERK AND WOULD NOT ACCELERATE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS ADVISED THAT THE MECHATRONIC BOX FOR THE TRANSMISSION HAD MALFUNCTIONED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554379December 2, 2013
FUEL SYSTEM, GASOLINE:DELIVERY
SINCE EARLY 2009, THERE HAS BEEN AN EVAP SYSTEM PROBLEM WITH MY 2002 VW PASSAT 4MOTION. THIS HAS CAUSED ME ENDLESS HASSLE AND SIGNIFICANT EXPENSE OVER THE LAST 4 YEARS. AFTER 3 FAILED ATTEMPTS TO GET THE PROBLEM DIAGNOSED, A DEALER FINALLY IDENTIFIED THE PROBLEM IN 2011 AS A FUEL VAPOR LEAK FROM THE FUEL TANK. NO MENTION WAS MADE OF THE 2008 RECALL (VWOA #25E5/R6, NHTSA #08V156000) COVERING SUCH FUEL LEAKS. AFTER (RE-)DISCOVERING THE RECALL NOTICE IN 2013, I CONTACTED BOTH VW AND TWO SEPARATE DEALERS; ALL INDICATED THAT SINCE MY VEHICLE WAS SERVICED IN 2008 UNDER THE RECALL (THOUGH ONLY THE UNDERBODY HEAT SHIELD WAS REPLACED; THE GAS TANK AND RELATED PARTS MAY OR MAY NOT HAVE BEEN "INSPECTED" BUT THE DEALERSHIP NO LONGER HAS THOSE RECORDS NOR DOES VW HAVE THOSE DETAILS), VW WOULD NOT COVER THE FUEL TANK REPLACEMENT. I HAVE SINCE CONTACTED VW AGAIN, WHO HAVE AGREED TO LOOK INTO THE MATTER BUT REQUIRE ME TO PAY TO HAVE THE VEHICLE RE-DIAGNOSED. SINCE THIS IS A SAFETY MATTER (A LEAK AT THE GAS TANK COULD START A FIRE), IT SEEMS CLEAR THAT VW'S RESPONSIBILITIES IN THE MATTER SHOULD NOT BE LIMITED TO MERELY "INSPECTING" THE AFFECTED PARTS ONCE WITH NO OVERSIGHT OR FOLLOW-UP, AS HAS HAPPENED IN THIS CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554065November 28, 2013
STEERING
I HAVE CODE STEERING LOCK COLUMN DEFECTIVE THIS IS MY SECOND VW PASSAT WITH SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553715November 25, 2013
STEERING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE STEERING WARNING LIGHT ILLUMINATED ON AS THE VEHICLE STALLED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER 05V540000 (STEERING) AND CALLED THE MANUFACTURER, WHO ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR MECHANIC FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553543November 23, 2013
SERVICE BRAKES, ENGINE, POWER TRAIN, EXTERIOR LIGHTING, VISIBILITY:SUN/MOON ROOF ASSEMBLY, FUEL SYSTEM, GASOLINE
2008 VW PASSAT. PURCHASED BRAND NEW FROM MCDONALD AUTOMOTIVE LITTLETON CO TRANSMISSION SLIPPING 2009 BRAKES / ROTORS. 2010 SUNROOF / WOULD NOT CLOSE POURING RAIN. NEEDS NEW MOTOR 2011 LEAKING OIL VACUUM PUMP 2013. 87000 MILES TURBO CUT OFF VALVE 2013 FRONT ROTORS 2013 ENGINE REVVING UP 2013 HEADLIGHTS KEEP GOING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552604November 17, 2013
POWER TRAIN
TOTAL FAILURE OF TRANSMISSION ON A NEARLY NEW CAR. FORTUNATELY OCCURRED AS I WAS PARKING AT A DESTINATION AND NOT ON HIGHWAY. VW REPLACED THE ENTIRE TRANSMISSION WHILE WE WERE OUT OF THE COUNTRY BUT NEVER TOLD ME WHAT OR WHY IT FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552432November 15, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552252November 14, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL PUMP HAD FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552097November 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE GEAR SHIFTER COULD INDEPENDENTLY SHIFT FROM PARK TO DRIVE WITHOUT THE CONTACT DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. ..UPDATED 12-26-13 *BF THE CONSUMER STATED PROPERTY DAMAGED RESULTED, DUE TO THE BRAKE FAILURE. UPDATED 12/30/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552113November 13, 2013
AIR BAGS
PULLING INTO A PARKING SPACE, I FELT A CLICK VIBRATION ON THE STEERING COLUMN AND THEN A MESSAGE FLASHED ON THE DASH SCREEN: AIRBAG: ERROR NONE OF THE ELECTRONIC SWITCHES ON THE STEERING COLUMN FUNCTION, NO AIRBAG AVAILABILITY, NO HORN. I TOOK IT TO THE ONION CREEK DEALERSHIP IN AUSTIN, TX AND THEY QUICKLY FOUND WHAT WAS A QUICK, BUT EXPENSIVE FIX CAN BE DONE. $700 TO FIX. WHEN I INQUIRED THAT THIS IS A SAFETY ISSUE AND REQUESTED THEY COVER THE COST, THEY BALKED. I CONTACTED VW USA, THEY EVENTUALLY AGREED TO COVER 75% OF THE COST, THEN LATER RESCINDED THE OFFER BECAUSE THE LADY AT VW USA DECIDED SHE DIDN'T WANT TO COVER IT AND I HAD NO CHOICE IN THE MATTER. WHEN THEY DID OFFER TO PAY THE 75%, I HAD AGREED TO PAY THE DIFFERENCE. WHEN I ATTEMPTED TO NEGOTIATE FOR GREATER COVERAGE, I SUPPOSE SHE DID NOT LIKE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551695November 10, 2013
VISIBILITY/WIPER
AFTER DRIVING FOR AN HOUR I MADE A STOP FOR ABOUT 30 MINUTES. I WAS RETURNING TO MY VEHICLE WHEN A NOTICED BLUE FLUID COMING FROM UNDER THE ENGINE ON THE PASSENGER SIDE. I TOOK THE VEHICLE TO A VOLKSWAGEN DEALER ABOUT 3 MILES AWAY. AFTER THE DEALER INSPECTED THE VEHICLE THEY FOUND "HOSE CONNECTOR NEAR PUMP LEAKING WASHER FLUID". THE DEALER REPLACED THE HOSE CONNECTOR. NOT LEAKING AT THIS TIME. I HAVE SINCE RETURNED THE VEHICLE TO THE DEALER FOR OTHER ISSUES I'M EXPERIENCING WITH THIS VEHICLE THAT WASN'T PRESENT DURING MY TEST DRIVE AND I AM FILING SEPARATE COMPLAINS FOR THOSE ISSUES BECAUSE IM BEING TOLD THAT THESE ARE NORMAL CHARACTERISTICS OF THE VEHICLE. WHEN I PURCHASED THE VEHICLE IT ONLY HAD 38 MILES. CURRENT MILEAGE 1900 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551713November 10, 2013
FUEL SYSTEM, DIESEL
ROAD TEST WITH LESS THAN 1/4 TANK OF FUEL. ON OCTOBER 25 2013, I HAD MY RADIO VOLUME DOWN FROM THE NIGHT BEFORE AND I WAS PULLING OUT OF MY DRIVEWAY. I HEARD A SLOSHING SOUND AND COULD FEEL A SLIGHT BUMP AS IF SOMETHING WAS LOOSE IN TRUNK OR UNDER THE CAR. FROM THEN I KEPT MY RADIO DOWN AND EVERY TIME I CAME TO A STOP I COULD HEAR THE SOUND AND FEEL THE SLIGHT BUMP. IT BECAME VERY CLEAR THAT IT WAS FLUID AND IT WAS CENTERED IN THE BACK OF THE CAR. ON 10/28/2013 I CALLED OURISMAN OF ROCKVILLE AND VOLKSWAGEN AND I TOLD THEM ABOUT THE SOUND. I BROUGHT THE CAR IN ON 10/29/13. THE DEALER INSPECTED THE CAR AND SAID THE CAR IS OPERATING AS DESIGNED. I TOLD VOLKSWAGEN AND THEY TOLD ME TO GO TO ANOTHER DEALER FOR A SECOND OPINION. I WENT TO DARCARS VOLKSWAGEN ON 11/1/13 THE DEALER CHECKED THE CAR OUT AND SAID THE TECHNICIAN THINKS IT WAS COMING FROM THE ADD BLUE TANK SO THE ADDED ADD BLUE I TOLD THEM I COULD STILL HEAR THE SLOSHING SOUND. I WAS ADVISED TO RETURN THE CAR ANOTHER DAY BECAUSE THE ROADS WERE WET . I WENT BACK ON 11/5/13 AND THE SERVICE MANAGER WAS IN THE CAR WITH ME WHEN I BACKED THE CAR UP AND STEPPED ON THE BRAKES TO DUPLICATE THE SLOSHING SOUND. WHEN THE MANAGER HEARD THE SOUND HE SAID "MINE DOESN'T DO THAT, IT SOUNDS LIKE SOMETHING IS LOOSE". I WENT ON A ROAD TEST WITH HIM BECAUSE OF TWO OTHER CONCERNS A HAD. I WAS GIVEN A LOANER WHICH WAS A 2013 VOLKSWAGEN PASSAT SE GASOLINE ENGINE AND AT NO TIME WHILE DRIVING THIS CAR I WAS ABLE TO HEAR THE GAS SLOSHING AROUND IN THE TANK. DARCARS SAID THEY REMOVED THE FUEL PUMP AND MAKE SURE NOTHING WAS ROLLING AROUND IN THE TANK. THEY RE-INSTALLED THE FUEL PUMP AND CONFIRMED IT WAS THE FUEL IN THE TANK THAT WAS MAKING THE NOISE AND NOW THE SAME MANAGER WHO SAID IT SOUND LIKE SOOTHING IS LOOSE IS NOW SAYING IT IS A NORMAL CHARACTERISTIC OF THE VEHICLE. THEY RETURNED THE CAR TO ME ON 11/08/13. STILL SLOSHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551536November 8, 2013
EXTERIOR LIGHTING
WHILE DRIVING FROM SAN DIEGO, CA TO LOS ANGELES, CA ON I-5 AT 9PM ON OCTOBER 20TH, THE DAY AFTER PURCHASING THE CAR FROM A DEALERSHIP, I NOTICED MY HEADLIGHTS DO NOT ILLUMINATE THE ROAD. THE HEADLIGHTS ARE VERY DIM AND ONLY LIGHT UP ABOUT 10 FEET IN FRONT OF ME. I HAVE READ ON CAR FORUMS, PEOPLE HAVE HAD THE SAME ISSUES WITH THEIR HEADLIGHTS. ONE INDIVIDUAL FRONTED $800 TO HAVE THE OEM FOG LIGHTS ADDED TO HIS PASSAT, WHICH HE CLAIMED HELPED. VW NEEDS TO FIX THIS HEADLIGHT PROBLEMS OR ADD THE FOG LIGHTS TO EVERY 2012+ PASSAT. WHILE DRIVING DURING THE NIGHT ON STREETS WITH LIMITED STREET LIGHTS, ITS VERY DIFFICULT TO SEE AT NIGHT ESPECIALLY PEDESTRIANS, UNLESS I DRIVE WITH MY HIGH BEAMS ON, WHICH I CANT BECAUSE OF ON COMING CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551548November 8, 2013
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I WAS IN VERY SLOW BUMPER TO BUMPER TRAFFIC WHEN THE BATTERY LIGHT CAME ON AND THERE WAS A SIGNIFICANT LOSS OF POWER IN THE ENGINE AND NO POWER STEERING OR BRAKES. I WAS ABLE TO COAST TO THE SHOULDER AND TURN OFF THE CAR. LIGHTS, RADIO AND VENTILATION SYSTEMS DID NOT SEEM TO BE IMPACTED. AFTER A MINUTE, I TURNED THE CAR ON AND EVERYTHING APPEARED TO BE BACK TO NORMAL. THIS HAS HAPPENED TWICE IN 3 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551179November 6, 2013
FUEL SYSTEM, DIESEL
WAS OUT OF TOWN IN RUSH HOUR TRAFFIC AND EXPERIENCED A NEAR COMPLETE LOSS OF POWER. THE DO NOT OPERATE VEHICLE INDICATOR LIGHT CAME ON. WAS ABLE TO PULL VEHICLE OFF TO SHOULDER OF THE BUSY FREEWAY AND SHUT DOWN THE VEHICLE. AFTER A FEW MOMENTS I RE-STARTED THE VEHICLE. IT STILL WOULD NOT ACCELERATE AND THE LIGHT CAME BACK ON SO I SHUT IT DOWN AGAIN. WAS ABLE TO CALL THE VW SERVICE CENTER WITH CELL PHONE AND A TOW TRUCK DISPATCHED. GOT IT TO THE LOCAL DEALER. THEY SAID THEY COULD NOT HELP ME BECAUSE THE SERVICE CENTER WAS CLOSED. LUCKILY A MOTEL WAS CLOSE BY. THE NEXT MORNING THE SERVICE CENTER ADVISED THERE MAY BE A BAD FUEL PROBLEM. IT WAS SHELL DIESEL FROM A FAIRLY LARGE CITY STATION. SUPPOSEDLY THE FUEL WAS "MURKY." IF IT WAS FUEL PROBLEM I TOLD VW SERVICE ADVISOR I WANTED A SAMPLE OF THE FUEL SO I COULD RECOUP MY REPAIR EXPENSE FROM SHELL. LATER I WAS TOLD THERE WERE NO METAL SHAVINGS, AND THE PARTS AND LABOR EXPENSE TO DRAIN THE FUEL, PURGE THE LINES, AND REPLACE THE FUEL FILTER WAS NOT CHARGED TO ME PER "GOOD WILL" SERVICE. THEY DID NOT SAVE ANY FUEL FOR ME. I DID INCUR MOTEL AND FOOD EXPENSES AND AM WORRIED VW WILL NOT REIMBURS MY TRIP INTERRUPTION EXPENSES BECAUSE IT IS "BAD FUEL" AND SINCE I HAVE NO FUEL I CANNOT PROVE TO SHELL THE FUEL WAS BAD. ACCORDING TO INVOICE THE CAUSE OF MY PROBLEM WAS A P0087 = FUEL/SYSTEM PRESSURE TOO LOW. SEEMS VW VEHICLES ARE HAVING THIS PROBLEM MORE THAN THEY SHOULD AND THE CUSTOMER IS KEPT IN THE DARK. I AM AFRAID THIS PROBLEM WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550765November 4, 2013
POWER TRAIN
CAR EQUIPPED WITH DSG TRANSMISSION (AUTOMATIC MANUAL) PRNDS LIGHT STARTED FLASHING, CAR WOULD NOT GO INTO REVERSE AND WAS STRANDED BLOCKING ROADWAY WITH ONCOMING CARS. TRIED SELECTING ANY GEAR, PUTTING INTO PARK, BACK INTO GEARS AND THE CAR WOULD NOT MOVE. FINALLY WENT INTO DRIVE AND PULLED OUT OF TRAFFIC BY DRIVING UP CURB. CAR WOULD NOT SHIFT TO 2ND. PULLED OUT OF TRAFFIC, TURNED OF CAR AND RESTARTED. PROBLEM DISAPPEARED. HAPPENED AGAIN 7 DAYS LATER, RESTART SOMEHOW FIXED PROBLEM. NOW FEARFUL THAT CAR MAY BE STRANDED SOMEWHERE OR FAIL TO ENGAGE WHILE DRIVING AS OTHERS HAVE LISTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549970October 29, 2013
FUEL SYSTEM, GASOLINE:DELIVERY
I RECENTLY HAD WORK DONE ON MY VEHICLE UNDER NHTSA CAMPAIGN ID #08V156000, WHICH REQUIRED INSPECTION, AND THE INSTALLATION OF ADDITIONAL HEAT SHIELDS NEAR THE FUEL TANK. THE VEHICLE HAD BEEN PREVIOUSLY SERVICED UNDER THE CAMPAIGN IN 2008. RECENTLY, THE FUEL TANK BEGAN LEAKING GASOLINE, WHICH INDICATES THAT THE HEAT SHIELDS THAT WERE INSTALLED HAD EITHER FAILED, OR THAT THE HEAT SHIELDS WERE INADEQUATE TO PREVENT EVENTUAL DAMAGE TO THE FUEL TANK. I BELIEVE THAT THE FUEL TANKS FOR THESE VEHICLES SHOULD BE INSPECTED AGAIN IN ORDER TO DETERMINE WHETHER REPAIR TO THE FUEL TANKS IS REQUIRED AND TO PREVENT VEHICLE FIRE, INJURY, AND LOSS OF LIFE. I CONTACTED VW CUSTOMER SERVICE, AND THEY AGREED TO REPLACE THE FUEL TANK UNDER THE NHTSA CAMPAIGN. THE DEALERSHIP CHARGED ME $136.49 IN ADDITIONAL LABOR FOR THE REMOVAL OF AFTERMARKET PARTS, EVEN THOUGH THE CAMPAIGN CLEARLY STATES THAT DEALERS WILL "REPLACE COMPONENTS IF NECESSARY FREE OF CHARGE." NEITHER VW CUSTOMER SERVICE, NOR THE DEALERSHIP WOULD AGREE TO PERFORM THE WORK FULLY FREE OF CHARGE. I BELIEVE THAT THE CHARGE FOR ADDITIONAL LABOR IS IN VIOLATION OF THE NHTSA CAMPAIGN AND REQUEST ASSISTANCE IN OBTAINING REIMBURSEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549663October 27, 2013
ENGINE
MY TIMING CHAIN JUMPED TIMING AT 74K MILES. THIS CAUSED THE PISTONS TO HIT THE VALVES AND CAUSED $6K WORTH OF DAMAGE. THE DEALERSHIP INFORMED ME THERE WAS NOTHING PREVENTATIVE I COULD HAVE DONE. THEY ACTUALLY CONTACTED VW TO SEE WHAT THEY WOULD DO TO HELP WITH THIS ISSUE. INITIALLY, THEY OFFERED TO CONTRIBUTE $1,000 TOWARD REPAIRS. I CONTACTED VW BECAUSE I SAW 2 SEPARATE SERVICE BULLETINS ON THIS MODEL REGARDING THE TIMING JUMPING. MY TIMING JUMPED DUE TO A FAULTY TENSIONER. WHEN I SPOKE WITH VW, THEY DIDN'T EVEN OFFER THE $1,000 ANYMORE AND SIMPLY GOT THE DEALERSHIP TO REDUCE REPAIRS BY 15%, THIS WAS COMPLETELY UNACCEPTABLE CONSIDERING A) THEIR TENSIONERS ARE FAULTY AND ARE CAUSING CONSUMERS TO SPEND OUTRAGEOUS AMOUNTS OF MONEY ON REPAIRS B) THIS IS NOT A NORMAL WEAR-AND-TEAR REPAIR FOR THE AGE AND MILEAGE OF THE CAR, PER THE DEALERSHIP. THE FAILURE OF THE TENSIONER CAUSES A JUMP IN TIMING WHICH IMMOBILIZES THE CAR, WHICH IS DANGEROUS IF THE CAR IS OPERATING AT THE TIME. IT IS COSTLY BECAUSE IT CAUSES SIGNIFICANT ENGINE DAMAGE. SEE SERVICE BULLETIN NO.: TB-15-12-01 SERVICE BULLETIN NO.: TB-15-11-04 . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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