Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10681796February 6, 2015
SERVICE BRAKES
BRAKE PEDAL WAS FROZEN - BRAKES INOPERATIVE. MECHANICAL INSPECTION REVEALED WATER IN THE BRAKE BOOSTER THAT HAD FROZEN, CAUSING LOSS IN BRAKE FUNCTION. EXAMINATION OF THE NHTSA WEBSITE REVEALED ACTION NUMBER PE07018 WHICH IS AN EXACT MATCH OF THE SYMPTOMS OF THE VEHICLE AFFECTED. THE PLENUM DRAINS WERE OBSTRUCTED WITH DEBRIS AND THERE WAS WATER IN THE PLENUM TRAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681801February 6, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHEN REVERSING AND TURNING THE STEERING WHEEL, THERE WAS A LOUD ABNORMAL NOISE AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE SPIRAL CABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681805February 6, 2015
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 1996 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR HANDLES FAILED TO OPEN FROM THE OUTSIDE. THE CONTACT ALSO STATED THAT THE FRONT DRIVER SIDE AND THE FRONT PASSENGER SIDE DOOR HANDLES FAILED TO OPEN FROM THE OUTSIDE. THE CONTACT HAD TO USE THE KEY FROM THE OUTSIDE OF THE DOOR TO WIND THE WINDOW DOWN TO OPEN THE DOORS. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681129February 4, 2015
ENGINE
VEHICLE OIL PRESSURE LIGHT ALERTED DRIVER OF LOW OIL PRESSURE. DRIVER BROUGHT VEHICLE TO R&J AUTO ON 1309-1365 BARNUM AVENUE IN BRIDGEPORT, CT; DRIVER PURCHASED CAR FROM THIS BUSINESS LESS THAN A YEAR AGO; DRIVER WAS TOLD THAT NOTHING WAS WRONG WITH THE CAR. A WEEK LATER THE SAME ISSUE AROSE WHILE ON THE HIGHWAY. DRIVER WAS NOT SPEEDING DUE TO GETTING OFF OF THE RAMP. CAR BEGAN MAKING A TICKING NOISE. DRIVER BROUGHT CAR BACK TO R&J A WEEK LATER THE CAR WAS DEEMED UNFIT TO DRIVE DUE TO SLUDGE, THE OIL PUMP BEING DAMAGED AND THE ENGINE MALFUNCTIONING. DEALER/MECHANIC INFORMED ME THAT THE CAR WAS DANGEROUS TO DRIVE AND WOULD NOT BE WORTH FIXING. I WAS FORCED TO JUNK THE CAR AND LEAVE THE CAR WITH THE BUSINESS. I AM AFRAID THEY WILL RESELL THE CAR WITHOUT COMPLETING THE PROPER MAINTENANCE AND REPAIR TO ANOTHER INNOCENT CUSTOMER. THIS CAR IS NOT FIT TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680955February 3, 2015
ENGINE
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE EPC WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680589February 2, 2015
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC)
THIS IS MY THIRD COMPLAINT ABOUT THIS VEHICLE. DURING THE AUGUST FLOODING, WHILE DRIVING HOME FROM WORK AND PASSING THROUGH SOME WATER PILES MY CAR LOST THE BOTTOM ENGINE COVER, LOWER GRILL BROKE, GOT THEM REPLACED NO PROBLEM. WINTER COMES AND WHEN IT GETS COLD FRONT DOOR FREEZES SHUT, REMOTE START BARELY WORKS ONLY WHEN IT WANTS TOO. ALSO NO PROBLEM. WE GOT OUT FIRST WINTER STORM THANK GOD I HAD PUT NEW TIRES BEFORE THIS. HOWEVER DRIVING HOME SOME AREAS HAD A BIT OF SNOW FIRST I GET STUCK AND CANT TURN OFF TRACTION CONTROL. THEN MY LOWER GRILL BREAKS AGAIN. IS THE GRILL MADE OUT OF WATER BOTTLE PLASTIC. IF EVERY TIME THERE IS A STORM I NEED TO SPEND 250 DOLLARS ON A LOWER GRILL THAT IS JUST A WONDERFUL CAR EXPENSE. YOU TRY AND TRADE IN THE CAR AND THE VALUE JUST DROPPED. THIS IS MY FIRST AND LAST VW. HORRIBLE QUALITY THAT A BUMPER CAN'T WITH STAND SOME ACCUMULATION OF SNOW. I WILL FILE A COMPLAINT WITH VW AS WELL, LETS HOPE THEY DO SOMETHING ABOUT IT. PLUS THEY STILL DID NOT CORRECT THE NAVIGATION AND BLUETOOTH ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680602February 2, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY, EQUIPMENT ADAPTIVE/MOBILITY
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT THAT SCARED THAT[XXX] OUT MY FAMILY AND ME. VOLKSWAGEN DOES NOT WANT TO PAY FOR THE REPAIR BECAUSE AN OUTSIDE SOURCE HIT IT. FIRST THERE WAS NO CARS IN FRONT OF ME AT LEAST FOR 200 METERS. SECOND IT LOOKS LIKE THE GLASS PUSHED OUT FROM THE INSIDE OUT. I ASKED IF THEY HAD ANY PROOF AND TOLD ME THAT THE GLASS WAS PUSHED OUT AND THAT SOMETHING HAD TO HIT IT. THEY ARE WILLING TO PAY HALF THE COST BUT I BELIEVE THEY DON'T WANT TO PAY THE FULL COST BECAUSE THEY DON'T WANT ADMIT TO FAULT. IF A SUNROOF JUST DOES NOT EXPLODE, WHY ON YOU TUBE A CAMERA CAUGHT VOLKSWAGEN EXPLODING SUNROOF. VW JUST DOES NOT WANT TO REPORT PROBLEMS BECAUSE OF RECALLS. I WOULD LIKE SOMEONE FROM YOUR AGENCY INVESTIGATE, I HAVE NOT YET ORDERED THEM TIP FIX THE SUNROOF. IT'S AT THE DEALER IN UNION, NJ IF ARE WILLING TO INSPECT. THERE IS NO SCUFF MARK FROM AN OBJECT HITTING IT. I AM 99.9 SURE NOTHING HIT THE SUNROOF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680141January 31, 2015
ENGINE
OIL PRESSURE LIGHT CAME ON AND ALARM . SAID TO STOP CAR . OIL PUMP BOLT BROKE. NO OIL PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679906January 30, 2015
SERVICE BRAKES
THERE IS WATER IN THE BRAKE VACUUM BOOSTER. WHEN IT IS COLD IT WILL FREEZE UP AN NO BRAKES. THIS IS THE FIRST YEAR FOR THIS PROBLEM HAD CAR SIX YEARS.I CHECK THE PLEUM DRAIN AN ITS CLEAN. THERE SHOULD BE A RECALL ON THIS. THE PART IS GNO 8EO 612 105 J SEE THIS HTTPS://WWW.YOUTUBE.COM/WATCH?V=GCQ42RABHIK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679682January 29, 2015
ENGINE
WHILE DRIVING ON THE HIGHWAY THE CHECK OIL LIGHT CAME ON AND THE ENGINE MADE TERRIBLE SOUNDS. THE CAR WAS PULLED OVER IMMEDIATELY. HAD TO BE TOWED 60 MILES TO THE NEAREST TOWN (MISSOULA MT). THE ENGINE WAS SEIZED UP DUE TO A FAILED OIL PUMP. THE DEALERSHIP AND A LOCAL SHOP BOTH WERE FAMILIAR WITH THIS FAILURE MODE. A DEFECTIVE OIL PUMP BOLT CAME LOOSE, CASING THE PUMP TO FAIL AND DESTROYING THE ENGINE. THE CAR ONLY HAS 68,000 MILES ON IT. AS A KNOWN MANUFACTURING DEFECT, IT IS VERY DISAPPOINTING THAT VW DOES NOT RECALL THIS AND FIX THE PROBLEM. IT IS FORTUNATE THAT NO INJURIES WERE INCURRED, BUT AN ELDERLY WOMAN WAS STRANDED ALONG THE HIGHWAY IN A REMOTE AREA. THE ENGINE IS A VR6 CODE BLV, A 6-CYLINDER 24 VALVE ENGINE. THIS NEEDS TO BE CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679616January 28, 2015
AIR BAGS
TWO DRIVER'S SIDE AIRBAGS DEPLOYED WHEN I DROVE THROUGH A POTHOLE ON A CITY STREET. I HAVE DRIVEN INTO POTHOLES NO DIFFERENT THAN THIS IN THE PAST. THERE WAS NO OTHER DAMAGE TO THE CAR OR TIRES. THE IMPACT WAS VERTICAL; I DID NOT EXPERIENCE ANY SIDE-TO-SIDE MOTION. COST OF REPAIR ESTIMATED TO BE BETWEEN $2000 & $3000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679489January 28, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF SHATTERED WHILE DRIVING ON THE FREEWAY. NOTHING HIT THE VEHICLE YET VW REFUSED TO REPAIR THE DAMAGED SUNROOF. THREE PASSENGERS CAN ATTEST TO THE FACT NOTHING HIT THE VEHICLE AND NOTHING ENTERED THE VEHICLE THROUGH THE SUNROOF. IT SIMPLY SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678457January 23, 2015
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHEN DRIVING CAR LOSS OF POWER HAD TOWED TO VW DEALER TURBO FAILURE WITH JUST 9700 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677026January 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND FAILED TO TURN OFF. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE WIRING CONNECTION TO THE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN NOTIFIED THE CONTACT THAT THEY WERE RETRIEVING RANDOM CODES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676669January 20, 2015
ENGINE
THE TURBOCHARGER FAILED, CAUSING THE CAR TO SLOW TO A CREEP (5 MPH) IN THE MIDST OF OTHER TRAFFIC TRAVELING AT 35 TO 40 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676712January 20, 2015
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE GLOBAL POSITIONING SYSTEM FAILED TO PROVIDE ACCURATE DIRECTIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. UPDATED 4/6/15*CN THE CONSUMER STATED THE GPS DIRECTED HER INTO ONCOMING TRAFFIC. THE GPS CONSTANTLY GAVE OUT INCORRECT INFORMATION. UPDATED 07/07/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676697January 20, 2015
ENGINE, STRUCTURE:BODY
2012 VW PASSAT WITH NO PREVIOUS SIGNS OF PROBLEMS BEGINS SPUTTERING/FLASHING ENGINE LIGHT. CAR WAS DRIVEN APX. 1/4 MILE BACK HOME, WHERE IT BEGAN SMOKING AND CAUGHT FIRE. ENTIRE ENGINE BURNT OUT. CAR WAS UNDER WARRANTY. NHTSA INVESTIGATED PASSAT'S FAULTY IGNITION COILS YET DID NOT ISSUE A SAFETY RECALL BECAUSE THERE WAS NO SAFETY ISSUE...BUT IF THE ENGINE CATCHES ON FIRE...WITH ALL THE COMBUSTIBLES IN A CAR...ONE WOULD THINK THAT WAS A LITTLE UNSAFE. GLAD MY 4 YEAR OLD WAS NOT WITH ME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10676727January 20, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE HEATED SEAT WAS ACTIVATED AND WITHIN TWO MINUTES, THE SEAT WAS UNBEARABLY HOT AND BURNED A HOLE THROUGH THE CONTACT'S PANTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672965January 16, 2015
ENGINE
TWO IGNITION COILS FAILED WHICH CAUSED LACK OF SPARK TO THE PLUGS IN THE ENGINE. SUBSEQUENT LOSS OF ENGINE POWER AND UNBURNED FUEL ENTERED THE CATALYTIC CONVERTER. A HEAT-RELATED FIRE NEARLY ENSUED. HAD TO REPAIR COILS AND PLUGS. NEARLY CAUSED FAILURE OF CATALYTIC CONVERTER AND OXYGEN SENSORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673072January 16, 2015
POWER TRAIN, ENGINE
CATASTROPHIC TURBO FAILURE AND STATER MOTOR FAILURE. CAUSED BY EXTREME COLD WEATHER START UPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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