Volkswagen Jetta Complaints (2021)

66 consumer complaints on file.

#11540562August 24, 2023
AIR BAGS, SEAT BELTS
Caused an accident and died
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11540550August 24, 2023
AIR BAGS
It cause to have an account
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11525306June 4, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
Hill Assist system creates dangerous situations because it prevents me from moving right away while pulling out in traffic or in front of traffic lights, out of parking garages and stop signs. Hill Assist system often stalls the engine due to holding brakes engaged for an extended period of time even on a slight hill. With a manual transmission this makes it even worse because engine dies in these situations frequently. Dealer dismisses the issue because "there are no fault codes", but if it was manufactured incorrectly and/or calibrated improperly, no error/fault codes will come on. I have been driving manual transmissions all my life (from motorcycles to semi trucks) for over 40 years and it's clear to me that this vehicle is a safety concern with underpowered engine that cannot overcome Hill Assist. Other Hill Assist systems immediately disengage the brakes when an accelerator pedal is pressed. In this vehicle, the brake stays on and vehicle dies on even on a slightest hill. Please help investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523430May 23, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the sunroof exploded. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519222April 27, 2023
SERVICE BRAKES
The rear breaks wore down t 1MM(Dangerous Level) in under 2 years and at 26,973 miles. They extended the warranty to 2 years and 24,000 at 2mm at the end of December but we did not get notification of this to have the breaks checked. The vehicle was seen in September 2022 and the breaks were noted to be at 6MM which is not typical but not at the recommended replacement (3mm). This is a defective part and should be replaced by Volkswagen. The front breaks have been at 12 this whole time. No warnings or messages from the car. We took it in when we noticed a scraping sound from the rear breaks on 4/26/23. We were never going to meet the new warranty qualifications but were put in danger with them knowing there is a significant problem and no notification or recall on the break parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511441March 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I've had 3 manufacturing defects on my 2021 VW Jetta, with 18,000 miles currently, the first issue was my sunglasses compartment on the ceiling of the car, the plastic latches broke by itself, The second issue my car had, multiple sensor lights went off simultaneously, shortly after my breaks started braking by themselves randomly, The dealership were I purchased the car, Payne Mission Mitsubishi Volkswagen, 2003 E Expressway 83, Mission, TX 78572 told me to leave the car at the dealership and maybe they could fix it in a month, I told them it was my primary car that I couldn't do that, they said well to be in line the car had to be physically present at the dealership, I thought about suing for breach of contract for refusing to fix it and giving me the run around, The 3rd Manufacturing defect that I had with the car, The front panel glass part number #17A8770559B9, shattered spontaneously on a rural highway with no one around me, it sounded like a gunshot when it exploded, The dealership and VW have refused to acknowledge that it is a manufacturing issue, I'm currently waiting to see if they will cover it with factory warranty, but I've been getting the run around. I'm aware that VW already had this issue brought to their attention several years back when they were sued, they have not resolved the issue. I'm asking for an immediate recall of their front panel glass and sunroof glass that was cheaply made and manufactured in Mexico. they are charging us 895$ MSRP for glass that's defected, part number #17A8770559B9. I was told by a VW Customer Service representative that a VW engineer would have to examine the glass. If your organization is unable to assist me my next course of action will be to fight this in court till the end, this is an injustice to the customers, an organization as big as Volkswagen should acknowledge the issue and address it in a courteous manner, their should be more laws/rules in ethics when it comes to car sales and mechanic shops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510974March 9, 2023
SERVICE BRAKES
I purchased my Volkswagen Jetta July 2021. I had been getting my car serviced ever since at the dealership in Orange Park for routine maintenance, repairs, and recalls. There were times when I brought the vehicle to the dealership and the check engine light was on but they said nothing was wrong. I continue to complain about a noise coming from my trunk but again I was informed that nothing was wrong. March 6 2023, I went back to the dealership for the same noise but this time it was very very loud, and they informed me I needed new break pads and rotors for my vehicle totaling 555.50 before tax. I declined the service and consulted with my father who is very familiar with cars and have worked on them in the past. He explained to me that it is uncommon for a car my age to have the rear break pads and rotors worn down, and the front break pads and rotors still in good condition. I then called the service department at the dealership and asked was this a common issue among these vehicles. He said yes, and that Volkswagen has issued an extension of their break pad warranty from 1 year or 12,000 miles to 2 years or 24,000 miles. But explained to me that I was now over 26000 miles and that he would have to contact management to see what they could do. After much complaining from myself and my father, the manager agreed to place aftermarket break pads on my car no charge , but I needed to pay for the rotors. I was still very upset, but could not decline the offer because my car was in need of immediate servicing. Due to the negligence of the dealership I am out of $275 and I feel that Volkswagen should cover the complete cost of the damages to my rotors, this could have been avoided if my vehicle was properly being serviced. My life could’ve been in jeopardy because of this situation. The dealership informed me that Volkswagen sent out letters in regards to the rear break issue but I never received it. Bad handling by Volkswagen and you have lost a customer!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507553February 16, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car would not turn on while using the start/stop feature on three different occasions. Once at a stop sign when I wanted to reverse to make sure I was not pulled out too far into an intersection. I was stuck and could not get out of the way of a car coming. Each time I had to shut the vehicle off completely to restart the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504172January 28, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Bad bearing in left front wheel. Radio shuts down anytime even when reverse camera is active. Front collision warning and auto braking for clear road, no obstruction. Smog warning override when check engine light for fuel system delivery done by mechanic at Flow VW of Greensboro NC. Car has been in shop for all of these problems and nothing has been fixed. New radio installed but it still shuts down whenever. Every repair they have done has only damaged more parts of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498096December 19, 2022
FUEL/PROPULSION SYSTEM
I have driven my 2021 VW Jetta about 56,000 miles. Literally the whole time I have owned this car the check engine light has been on for an evaporative emissions issue. I have brought it into the dealer about six times. They have replaced everything associated with this system at least once and have done a software update. During my last visit, they reported that they had a conversation with VW and said “VW does not have a fix for this." We will let you know when they do.” I owned a diesel VW involved in diesel-gate scandal. This is the same, but different. Instead of hiding the problem, they are ignoring the problem. Clearly, VW needs a higher authority to make this a priority, fine them, or force them to buy these cars back. The car will soon be useless, unable to be inspected, because the check engine light is on. They gave me one complementary inspection already. I’m sure they cheated; passing the inspection when the check engine light was on. Please call if I can assist further. Once the check engine light is cleared, it will be back on within a day. I encouraged a friend to buy a Jetta. He has the same issue with his 2021 Jetta, VIN[XXX] It was purchased at a different dealer many months after I bought mine. Both dealers have indicated that other Jettas have the same problem. I understand that a problem can come up. I do not understand VW having a widespread emissions issue that has gone over a year without a fix. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497923December 18, 2022
FUEL/PROPULSION SYSTEM
I have been having issues with the EVAP system in my 2021 VW Jetta. It has been in the shop at least 7 times since around 12K miles for the same issue. They have replaced all parts and upgraded the software several times and it is still an issue. My check engine light comes on and off all the time. It is just over a year old with almost 50K miles and they say that they are waiting on an update from VW and until then there is nothing they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496470December 7, 2022
SERVICE BRAKES
I recently took in my 2021 VW Jetta to the dealership for a routine service visit. The car is 18 months old and has 24,000 miles on it. I constantly get a recurring loud squeaking brake noise when reversing the car after a cold start. It seems to be coming from the rear brakes. I took the vehicle to the dealership and was informed that they are aware of the issue but have no fix for it yet. Upon inspection of my brake rotors and pads, the front pads were fine with each having 12mm of pad remaining. The rear brakes however, were down to 4mm, with uneven wear noted by the service technician. The car is FWD and with the small amount of miles, along with the squeaky brake issue on cold starts while reversing and braking, I believe there is a caliper issue or perhaps the electronic parking brake is getting stuck somehow. The car is fully covered under a bumper to bumper warranty yet the dealership doesn’t want to investigate further, and insists the rear pads needs to be replaced as it’s normal. There is nothing normal about the rear brakes being 3x more worn than the front brakes, on a FWD car that only has 24k miles on it. I believe this is a larger issue that will affect more vehicles in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494841November 25, 2022
SERVICE BRAKES
Recently had the rear brake pads replaced at appx 30,000 miles under normal driving conditions. (suburban driving, no towing or any driving behavior that would accelerate excessive/irregular wear). Significantly, during the 5/5/2022 20,000 mile oil change the dealer noted the following:, "rear pads and rotors pads down to 2 on inner" The vehicle is equipped with a 6 speed manual transmission and standard electronic parking brake. Volkswagen customer service was contacted and responded that brakes were not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490452October 23, 2022
SERVICE BRAKES
Brake pedal sunk to floor. No Brakes at all. Vehicle being brought to VW dealership10/24/ 2022.No warning /lamps, or indications of brake problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486771September 27, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Volkswagen Jetta. The contact stated that while driving at various speeds, the cruise control intermittently deactivated. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer for assistance. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480550August 22, 2022
SEAT BELTS, UNKNOWN OR OTHER
I have noticed an issue with how easily the rear, passenger-side seatbelt is able to be clicked into the buckle. Initially when I got the car, passengers using that seatbelt did not seem to have any issue with easily clicking the seatbelt into the buckle. More recently, it seems my passengers using that seatbelt have a more difficult time clicking it into the buckle because the buckle seems to go down into the cushion when they put pressure on it. Passengers now have to hold the buckle in place while clicking it in. The only thing I can think of that could explain this change in how easily the seat belt can be clicked in could be that I put the seats down at one point using the pull lever in the trunk. I'm not sure this "ease of use" issue was the result of putting down the seats at one point but it's what comes to mind. This does not seem to affect the seat belt in terms of it being securely connected to the car, it only seems to affect how easily someone is able to click it into the buckle. People now seem to need to use two hands to click it in versus being able to do it with one hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478152August 8, 2022
UNKNOWN OR OTHER
This model Jetta seems to have an issue with the rear license plate mount. The rear license plate mount sandwiches the license plate between a plastic piece attached to the vehicle body and a plastic piece with branding specific to the dealership. The issue I have is when I unscrewed them to remove the top, plastic piece. After I tried to rescrew it without the top piece, it seemed like the screw holes were already stripped. Many people don't want to provide free advertising for the dealership and may attempt to remove the top, plastic piece this way. For safety purposes, you should be able to unscrew and re-screw them without stripping the screw holes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469540June 16, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car suddenly warned and stopped abruptly while we were traveling over a steel plate on the road. There were no other hazards in the road and no other cars in front of us in our lane (there were cars oncoming in the opposite traffic lane, but none had crossed over into ours). While we were impressed by how quickly and effectively the car stopped, we are concerned that the car may have deemed the steel plate to be another car or other road hazard. Had the person behind us been traveling too closely or at a higher speed, we could have been rear-ended. In this scenario we were OK, but had this steel plate been on a freeway it could have caused a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457912March 22, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
When I started the car an alert came on the said the door there was a driver door contact switch error. When I was trying to back up the emergency brake came on. The door was closed. There was an electric parking break error. Also a start stop error. When trying to go forward the parking brake kept coming on. I was going 10 mph and the e brake engaged and would not let me out unless I turned off the car and turned it back on. When I brought it to the dealership they ran tests on it and they said it was the door wiring harness. There is problem with it and IT IS NOT SAFE TO DRIVE. When driving around corners it also has a tendency to want to depart you from the lane. It will try to kick you out of the lane even if you are in the middle of the lane. It has done this around corners and when driving straight. It caused my sister to be driven off the road. This has been brought to the dealerships attention and they found a problem with the lane departure and told me that they could fix it and then they came right back and told me that there was nothing wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454915March 2, 2022
STEERING, SUSPENSION, POWER TRAIN
1.It's not stable to drive in highway. Problem starts at around 55mph. 2. When I stop in traffic light suddenly rpm goes up and car jumps forward. It happened several times. The car was warm and in drive mode. I'm sure it shouldn't do this. Now when I stop in traffic light and pedestrian crossing in front of me, every time I put it to neutral and hold brake, in other ways just holding brake sometimes can not stop the car. If someone calls me I give more details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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