Volkswagen Jetta Complaints (2017)

160 consumer complaints on file.

#11633490January 1, 2025
AIR BAGS
My daughter was rear-ended in her 2017 Jetta while stopped. The other driver was going approximately 45 mph, forcing my daughter into the car in front of her as well, causing significant front impact and damage to the vehicle. The air bag did not deploy. The amount of impact seems as though the airbag should have deployed. She suffered a mild concussion and whiplash from the impact.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11631001December 16, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was taken to Mavis Tire and Brakes, where it was determined that the brake master cylinder needed to be replaced due to brake fluid leaking. The mechanic related the failure to NHTSA Campaign Number: 20E064000 (Service Brakes, Hydraulic). Additionally, the mechanic flushed the brake fluid and referred the contact to the dealer for assistance. The dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The contact contacted the part manufacturer, Tenneco Automotive, and left a voicemail. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622890October 31, 2024
ENGINE
The catalytic converter malfunctioned and is defective. My vehicle is within 8 years and under 80,000 miles and Volkswagen of Toms River will not replace or address the safety concern as they are required by law to replace it. The vehicle will hit 8 year on January 1st and they are trying to stallmate me until it is out of warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622928October 31, 2024
AIR BAGS
The contact owned a 2017 Volkswagen Jetta. The contact stated that while her daughter was driving at approximately 40 MPH, the vehicle struck a deer. The contact's daughter lost control of the vehicle, crashing head-on into a tree. No warning light was illuminated. The air bags did not deploy. The contact's daughter was shaken up, but she had no visible injuries and did not receive medical treatment immediately following the crash. A police report was filed. The vehicle was towed to the tow yard and was deemed totaled by the insurance company. The contact stated that a few weeks after the crash, her daughter had approximately 80-90 seizures and was receiving medical treatment at the hospital. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the vehicle operated properly by not deploying the air bags because the rate of deceleration criteria were not met during frontal impact. The failure mileage was approximately 140,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11617567October 1, 2024
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch commands. Additionally, the side buttons of the infotainment screen did not respond when depressed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the infotainment screen was inoperable. The vehicle was not repaired. The mechanic advised the contact to take the vehicle to a dealer for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616215September 24, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel rail bolt had failed and needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616005September 23, 2024
ELECTRICAL SYSTEM:IGNITION, ENGINE
The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an independent mechanic and a dealer and was diagnosed, and it was determined that the cylinders in the engine was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612624September 4, 2024
FUEL/PROPULSION SYSTEM
EPC light came on and I could smell a strong odor of gas. The car immediately began to de-accelerate and I could no longer use the gas pedal. I was on a highway road with lots of curves and limited shoulder, this could have been deadly. The vehicle also could have started a fire. The same exact issue occurred with this vehicle in September of 2022 where a safety recall was issued for fuel rail bolts. It has been less than two years and the issue has occurred again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603938July 23, 2024
FUEL/PROPULSION SYSTEM
The fuel rail system came loose, causing fuel to spray in engine bay, as well as loss of power to propel vehicle forward. Original recall for 2016-2018 Volkswagens Jetta’s fuel rail coming loose due to bolts loosening over time was opened in April 2020. Car was taken to Brandon Tomes Volkswagen of McKinney as soon as recall was received. A few years later, the fuel rail system still came loose and the car now is at my personal mechanic shop due to Brandon Tomes saying the had seen the car for the recall. I do not trust Brandon Tomes with my vehicle at this point in time to do fix the issue, if they even actually did anything when the car was in for the recall when the recall was initiated. If they did, and the bolts still came loose, then the original recall may need to be investigated and to see if there are multiple more units affected by the recall that have been seen for the recall and put as recall completed, only to have the issue arise at a later time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593409June 10, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Jetta. The contact stated while his daughter was driving 15 MPH, the vehicle started to hesitate and lost motive power. The driver was able to drive to the destination, after which the driver observed fuel leaking underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the fuel rail. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The contact stated that the VIN was included, and the vehicle was repaired, but the failure occurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590717May 25, 2024
FUEL/PROPULSION SYSTEM
Safety recall on fuel rail bolts was originally performed by dealership on 30Aug21. However, while driving to work 14May24 the car dumped a full tank of gas and had to be towed to dealership for repair. The technician found the fuel rail bolts missing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587771May 9, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE making it EXTREMELY HARD TO SEE AT NIGHT forcing me to have to drive w my fog lights on just to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585227April 25, 2024
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2017 Volkswagen Jetta. The contact stated that the seat belt failed to securely buckle. The seat belt warning light was illuminated. There was an abnormal beeping sound detected. The vehicle was taken to the local dealer, who informed the contact that the seat belt buckle needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that there was no recall or warranty coverage on the vehicle. No additional assistance was provided. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582508April 12, 2024
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, ENGINE
The EPC light and Check Engine light came on while driving, major car throttling, problems with acceleration, stronger throttling occurred with more acceleration. Car was immediately towed to nearest VW dealership service. Me and my son had to stop on the expressway far from home. Problems were confirmed at inspection by VW dealership on same day of incident. No symptoms or warnings occurred of problems before incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581213April 4, 2024
FUEL SYSTEM, GASOLINE
The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who stated the intake valves were fouled due to the vehicle sucking air and gasoline at an incorrect ratio. The mechanic replaced the intake valves, the parts to the valve, and part of the fuel line; however, the failure persisted. The vehicle was towed to the dealer who stated that the intake valve was fouled, and the previous mechanic had not performed the repair properly. The vehicle was not repaired because the dealer wanted the contact to undo the work the previous mechanic had performed before performing the recall repair. The contact stated had not received notification of NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline). The manufacturer was notified of the failure. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573469February 22, 2024
SUSPENSION
My 2017 vw Jetta S front left coil spring broke in half & the sharp ends could have puncture my tire while I was driving. I was checking it over as soon as it made noise, & discovered that it had broken and didn’t drive it & bought 2 new ones and replaced them both and got our state inspection. I got on the internet and saw where the Jetta 2019 & some other models had been recalled, and wondered why my car hasn’t been, no one got hurt over this, but I as a former mechanic I keep my cars well taken care of, if this was someone else’s who just get in & drive it they could of caused a accident. My car is garage keep with 60,000 miles on it. Also we have 2017 vw all track which I checked it over and no broken coil springs on it as of now, I would like you to consider paying for my parts and repairs as I feel that it was the failure of the part and not abuse. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572578February 18, 2024
UNKNOWN OR OTHER, ENGINE
Per pep boys: Coolant housing on rear of engine has hole in it causing severe coolant leak cooling system has had stop leak added to coolant system possibly clogging heater core, radiator, possible coolant passages in engine block Dealership did a patch job prior to purchase, has been with them for 60 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571202February 10, 2024
AIR BAGS, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
FRONT HEADLIGHT ASSEMBLY: 1) the HID HALOGEN lights- (a.) the main DS3 buld continues to burn out not lasting longer than a month. (b.) the ballast also than shorts out (c.) the HIGH BEAM does the reverse effect making everything black (d.) the LOW BEAM do not work right as i cannot see obstacles in the road clearly- WHEN DRIVING AT NIGHT; I ONLY HAVE MY FRONT DRIVERS SIDE HEADLIGHT AND FOG LIGHT ASSEMBLY TO DEPEND ON PRIMARILY. THE PASSENGER LIGHTS WHEN SOMEWHAT WORKING; ARE DIM AND WHEN THE HID BULB BURNS OUT- ALL I HAVE TO DEPEND ON (for that side of car) ARE MY DAY RUNNING AND FOR LIGHTS. 2.) FORWARD COLLISION WARNING SENORS ARE NOT WORKING MAKING IT TOO LATE IF OBSTACLES DETECTED 3.) THE DRIVERS SIDE SEAT WARMER STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571203February 10, 2024
SEATS
The drivers side seat does not heat up not to mention the leatherette material used is cheap and has torn making the heater to not work anymore possibly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554153November 8, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was taken to the local dealer for NHTSA Campaign: 20V648000 (Fuel System, Gasoline). The vehicle was repaired. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. There were no warning lights illuminated. The contact stated that fuel was leaking underneath the vehicle. The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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