Volkswagen Atlas Complaints

981 consumer complaints on file.

#11492483November 6, 2022
SERVICE BRAKES
I have a 2022 Volkswagen atlas with 15k miles on it. My brakes are making a hard sweeping noise when braking. It has been happening for a few weeks now. When I start to push on the breaks no matter the type of weather, it sounds like it is metal on metal. I do not know if it is the calipers sticking or if it is something more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491172October 27, 2022
SERVICE BRAKES
The front brake rotors on this VW model are faulty and unsafe from the factory and need to be recalled. They warp and squeal, and the issue seems to be starting at about 4 months. The brake rotors warp between 4-6 months and the front brakes start to vibrate when driving at 65 mph or more. The brake pads are fine, however the rotors need to be replaced. The rotors need to be inspected as they appear to be made out of inferior material/metal. The VW dealership refused to replace the rotors under warranty and I had to pay for the replacement. I contacted VW USA, but they were not helpful at all. [XXX] VW Bensenville, IL Based on my research through different VW online forums, there's a lot of people that were having the same issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490949October 26, 2022
SERVICE BRAKES
Brakes are very squeaky and sound like grinding metal when in use. This happens every day for the past year regardless of weather or moisture. Most recently they have started skipping. I can feel the break pedal pulsing as if the brakes are bouncing and the car “skids”. This morning I was coming out of my driveway, around 3 mph, and a vehicle passed by so I pressed the brakes and the car still moved out into the street. This is going to cause a crash at some point if the brakes are not stopping the vehicle as intended by the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488939October 12, 2022
VISIBILITY/WIPER
2021 VW Atlas. Outside mirror heaters are not working. There is a VW Tech Tip 662003 that describes the problem, however, the dealership Bud Cleary in Auburn WA is refusing to perform repair, saying mirror heaters only work when the ambient temperature is below 40 degrees and here in Washington state our day time temperatures are almost always higher. I drive at night so I experience severe outside mirror fogging in all kinds of temperatures. Cleaning, wiping mirrors offers little relief. Rear window heater works fine. So I am caught in a Catch-22 situation. I can't "prove" that a problem exists, yet I experience it every night. VW knows that a problem exists, yet the dealership refuses to perform a simple firmware flush, hiding behind the curtain of "policy."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487219September 30, 2022
SERVICE BRAKES
The brakes make loud squealing and grinding noises and don’t feel like they are properly functioning when attempting to stop. I rolled through a stop sign when they were grinding loudly last week because the brakes would not engage. I immediately scheduled to have it diganosed again. I have had it diagnosed by VW 3 times and also contacted VW corporate and they have all stated to me that it is a known issue with the brakes on VW atlas and have had 1000s of complaints and will do nothing to repair or resolve the situation. They said they know it is an issue and not correct and they will not be doing anything to correct the situation or make sure the vehicle is safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487207September 30, 2022
AIR BAGS
Airbag warning light has come on. VW refuses to address this as a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486349September 26, 2022
AIR BAGS, PARKING BRAKE
The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 22V152000 (Air Bags). The vehicle was taken to the dealer and the contact was informed that parts were not yet available. The manufacturer had been notified of the recall and referred the contact to another dealer. The contact stated that the closest dealer was too far for him to travel. The contact also stated that while traveling at slow speeds, the parking brake would independently engage without warning. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485171September 19, 2022
SERVICE BRAKES
The contact leased a 2021 Volkswagen Atlas. The contact stated that the vehicle was initially taken to the dealer due to the brake service warning light being illuminated and scheduled maintenance. The maintenance was performed; however, the mechanic could not determine the cause of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was 22,564.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484894September 16, 2022
STRUCTURE:BODY
I was driving my car and the moonroof exploded and shattered. Nothing his my car there were no cars in front of me, side of me, or behind me. There is no debris or any type of object. It is all over the internet about sunroofs and moonroofs exploding. The incident happened 09/16/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483920September 11, 2022
SERVICE BRAKES
Brakes are making loud squeaking and grinding noises when brake is applied at low speeds. It feels like the entire braking system is about to fall apart. Took the vehicle to the Volkswagen dealership and they said Volkswagen brakes are know to make noise. I told them at the dealership, online customer support chat, and phone customer support that this should not be happening on a brand new vehicle. They said there is nothing they can do about it. The sounds are very loud even with all the windows up, it's like an old car. I can hear the brakes squeak from a third floor building.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483346September 7, 2022
ELECTRICAL SYSTEM
As there are several recalls on this vehicle Service Action #'s 91CZ- 91DE I'm not sure if the vehicle is safe to drive. My dash information panel is always changing settings between start ups. There are numerous reports of braking issues with these models and side air bags malfunction. Have had the upgrades done by the dealership to correct my issue,but the problem still remains. Please advise on any action that I can take to get the issue resolved. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482481September 1, 2022
SERVICE BRAKES
While driving the car started squealing, under under 40 mph. Pulled over, shut car off and turned back on. Started driving again up to around 40, squealing entire time. Pulled into parking lot. Stop start car drive. Same thing. Turned on the emergency brake, turned it off. Drove, squealing persisted. Parked, turned parking brake on, pushed on gas car took off, parking brake disengaged by itself and squealing went away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478472August 9, 2022
AIR BAGS
The contact owns a 2021 Volkswagen Atlas. The contact received recall notification of NHTSA Campaign Number: 22V152000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477970August 6, 2022
FUEL/PROPULSION SYSTEM
Low Pressure in Tank Fuel Pump Failed - Car Towed to Dealer Vehicle lost all power at speed on highway Informed by dealer that issue is not uncommon, 1,800+ fuel pumps on backorder No warning prior to failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477352August 3, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
When I was pulling out of a parking lot my rear drivers side mirror went down by itself and then my parking brake came on - I received an error saying "Error: driver door contact switch". I stopped my car and turned it off and then started it again and the error message went away. Four days later the same thing happened but I also received two more error messages "Fault: Electronic parking brake" and Error: Start/Stop as well as the same error as before :Error: driver door contact switch". I have my car scheduled to take it to the dealership tomorrow 8/4 at 8am and I am hoping this can be fixed as this is a big safety issue.... I have three children that are also in the car with me each day so it is imperative to have this rectified as safety is my top priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476020July 26, 2022
SEATS
Upon stopping at an intersection, one of the bench seats quickly shot forward and slammed a child in a car seat into the rear passenger seat. Thankfully there were no injuries, but this required the driver to pull over and investigate what happened with the seat. There appeared to be nothing that would have caused the seat to move forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475579July 24, 2022
UNKNOWN OR OTHER
I bought my 2022 VW atlas with technology last year November , the main issue i have with it is the shift gear is hard to release from parking to reverse or drive sometimes, when it finally released it makes a big shakes effect on the engine , i had report the issue to my local vw dealership last time i took it for service, they didn't do anything about it, i'm so worried because the car is brand new and i don't want it give me engine mount problem soon. what should i do about the problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474211July 15, 2022
UNKNOWN OR OTHER
I was sitting at a red light and was preparing to make a left hand turn. I proceeded to make the left turn driving less than 10 mph as I normally have done in the past. I have been this same route everyday for the past 3 years. As I was completing the turn the Atlas fish tailed to the right. It was a dry and sunny day in Texas.It was no reason for this and almost caused an accident and it was scary. The car was in economy mode and not in driver assistance. Not sure what happened. No warning light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471560June 29, 2022
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
My vehicle experience inadvertent windows rolling down, inadvertent parking brake engagement at low speeds and a warning regarding a faulty door sensor on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471504June 29, 2022
ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, SERVICE BRAKES
The contact owns a 2021 Volkswagen Atlas. The contact stated while driving approximately 2 MPH, the rear windows inadvertently rolled down independently. The contact also stated the vehicle stalled. The contact shifted to park(P) and restarted the vehicle. The contact also stated the vehicle inadvertently lost motive power and while driving. The vehicle was shifted to park(P) and restarted. There were no warning lights illuminated. The vehicle was taken to the local dealer who determined failures with three recalls on the Volkswagen Atlas for low speed, intervention park brake, and NHTSA Campaign Number 22V152000 (Air Bags). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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