Toyota Highlander Complaints (2023)

198 consumer complaints on file.

#11772589October 21, 2026
SEATS
Recall has not been fixed in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11772322October 20, 2026
SERVICE BRAKES
While depressing the brake pedal to come to a complete stop, the vehicle experienced a sudden loss of braking force, followed by a momentary forward surge/lunge before the friction brakes engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771686October 16, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the parts required for the recall repair were not yet available. The vehicle was taken to the dealer for another recall repair but was not serviced for the subject recall. The dealer confirmed that the parts were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was notified of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11770314October 10, 2026
SERVICE BRAKES
Brake lag with loss of brakes during transition from regenerative to hydraulic friction braking. The vehicle braking system cuts out causing the vehicle to freely move forward which has caused near rear-end collisions with other vehicles, and loss of brakes at stop signs and crosswalks. The vehicle has been inspected four times at local dealership between June 1 and October 6, 2026. Brakes have been bled and recalibrated, actuator assembly has been replaced, and defect persists. Dealership has not been able to replicate the problem during their limited time with the vehicle. There are no warning lamps or messages and no other symptoms prior to each failure. Began noticing issue in May 2026. The issue appears to be similar to what is described in T-SB-0059-23 for the 2022 Toyota Highlander Hybrids (and Siennas) which is titled "Hybrid Regenerative Brake Transition Feeling Improvement" where there is a brake lag and momentary loss of braking sensation, and forward lurch/surge. Toyota has not issued a repair solution for the 2023 Highlander Hybrid, so there is no software calibration solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769282October 6, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769019October 5, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769067October 5, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767697September 29, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766701September 24, 2026
SEATS
I am issuing a complaint about the the Toyota recall 26TB06 issued 02/27/2026 on our Toyota Highlander XLE Hybrid. The recall states not to use the seats until the recall has been complied with. We have been without use of those seats for 7 months and all Toyota says is we'll notify you when the parts are available. This is totally unacceptable for the time to come up with a fix. Please let Toyota know they need to come up with a fix sooner or people will be using the seats and injuries could occur. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764025September 14, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763629September 11, 2026
STRUCTURE:BODY
Rear Power Lift Gate Struts continue to malfunction. Sometimes works, Sometimes Partially Works. My vehicle currently has 40,000 miles and according to Social Media and AI this has become a large Problem for a large number of People.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763643September 11, 2026
SERVICE BRAKES, ENGINE
Ongoing severe engine surge after coasting while braking lightly during moderate downhill drives on pavement. It happens consistently with different drivers at speeds between 25 to 45 mph. The surge can cause the vehicle to lurch forward enough to move the vehicle forward suddenly, and rapidly to other cars ahead. This is an unpredictable issue, but occurs multiple times daily. Very concerning for everyone at risk in the vehicle. This issue was presented to several Toyota dealers in the San Diego (Carlbad, CA) and Temecula, CA areas during routine servicing during new car regular servicing up to 36k mi. It was documented at those dealers 4 times. They could not reproduce it until the 4th service appt at Temecula, CA Toyota. Toyota has a remedy for previous years' models of Highlander Hybrid, which was a software upgrade to the hybrid braking/engine system. But not the 2023 year. Yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762462September 6, 2026
POWER TRAIN
Transmission failure at 106,000 miles, full replacement under extended warranty and new transmission is begging to fail at 109,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759315August 25, 2026
POWER TRAIN
Transmission failure under 50k miles. Replaced under powertrain warranty. UA81E incurred a whine that was prevalent at light acceleration over 40 mph. This is a known issue that spans multiple years at some point someone has to admit this is a design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758973August 24, 2026
UNKNOWN OR OTHER
I own a 2023 Toyota Highlander Hybrid LE, purchased new in 2023, with approximately 55,000 miles. My vehicle is affected by NHTSA Safety Recall 26V-128 concerning the second-row seat recliner assemblies/return springs. Toyota advised that the second-row seat backs may not properly lock into position, increasing the risk of injury in a crash. I received Toyota’s recall notification in approximately April 2026 stating that a remedy was not yet available. Because I regularly transport my children in the second row using child safety seats, I took the safety concern seriously and presented my Highlander to my Toyota dealership on May 1, 2026. The dealership has retained my vehicle continuously since May 1 because the recall remains unresolved. Toyota/dealership has provided rental vehicles, which I have had to periodically exchange. Each exchange requires transferring and reinstalling my children’s car seats and transferring the safety equipment and other belongings my family normally keeps in our vehicle. As of August 23, 2026, my Highlander has been unavailable to me for approximately 114 days. On August 23, I called Toyota’s corporate recall line. The current recorded message continues to state that Toyota is preparing a remedy, that dealerships will replace the return springs free of charge when available, and that owners will be notified when the remedy becomes available. I am submitting this complaint because my vehicle has remained unavailable since May 1 due to an acknowledged safety recall for which Toyota still has no available remedy. I am requesting that NHTSA document and review the length of time this recall has remained without an available remedy and Toyota’s handling of affected owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758727August 22, 2026
SEATS
we had a recall on this car for so long and the dealership is not providing remedy date for this recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758139August 20, 2026
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755981August 10, 2026
POWER TRAIN
I have a 2023 Toyota Highlander XSE with 77,015 miles on it. Last week we noticed that when pushing on the gas pedel to accelerate that the car started making a terrible whinning noise that did not go away. i scheduled a service call with dealership i purchased it from and where i take it for all of its scheduled service and they canfirmed that the transmission was failing and needed to be replaced so the problem has been confirmed by the dealership. In addition i contacted the toyota help line and asked for a Goodwill Warranty Assisstance case to be opened which is now under review. prior to the noise there were no indication of an issue such as warning lights messages or other symptons. To date there was no harm done to me or other individuals
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755412August 7, 2026
SEATS
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the second-row seat failed to lock in position as designed. The failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754929August 5, 2026
SERVICE BRAKES
2023 Toyota Highlander Hybrid Regenerative Brake Transition loss of brake pad pressure resulting in acceleration of the vehicle under downhill conditions. Have momentarily experienced the loss of braking frequently during braking when going downhill. This results in the vehicle gaining speed during this 1 or 2 second period before braking returns. In one case it allowed our car to get dangerously close to the vehicle ahead of us but fortunately I was able to push the brakes harder to prevent an accident but did require aggressive braking. Luckily no one was behind us which may have resulted in the person following us braking hard or possible hitting us. This was a known issue for previous year Toyota Highlander models and Toyota issued service bulletin T-SB-0059-23 which is stated to only be for model years 2020 - 2022. So, Toyota dealers say they do not have a fix that applies to the 2023 model. It has been indicated that the dealer is unaware if any action is being taken by Toyota to address this issue in the 2023 and later models. We have multiple people driving this vehicle and this sudden loss of braking power is very concerning. The loss of braking force occurs upon the transition from regenerative braking to standard hydraulic breaking. Below are words from the Toyota Technical Service notice concerning the problem. "Highlander Hybrid vehicles may be sensitive to the momentary transition from regenerative braking to hydraulic braking under certain driving conditions, such as while driving downhill, or turning with light brake pedal application. The brake actuator control module can be updated to improve brake feeling for this condition. Follow the Repair Procedure in this bulletin to address this condition."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Highlander