Tesla Model X Complaints (2023)

192 consumer complaints on file.

#11597613June 29, 2024
UNKNOWN OR OTHER
Horn placement on steering wheel is a small button to the right of the airbag, which is difficult to engage, rather than in the center like nearly all vehicles for the last 50 years. I have had several incidents where I need to use the horn to warn another driver and rarely can find it when needed. Very dangerous and I feel lucky it hasn’t resulted in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597263June 27, 2024
SEAT BELTS
Seat belt buckle is always stuck at second row right seat. Tesla did not fix it during last service appointment. My child has to climb underneath the seat belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597232June 27, 2024
UNKNOWN OR OTHER
After a recent service call, the driver door that automatically opens when I approach the car with my phone app opens really quickly and big. It used to only opens a small gap. I asked the service center and the said it is due to software updates and it is not adjustable. The problem is that it doesn’t detect ongoing traffic when car parked on the street. The door also hit me twice so it was not able to detect me approaching at certain angles. It is not open in angles consistently that I think it can cause cars crashing into the my car’s door at street parking. I’ve asked tesla service center yo report the problem to corporate but do not trust that they would treat it seriously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596872June 26, 2024
STEERING
In dense rush hour traffic at approximately 7:20pm EST [XXX], a bus started merging in my lane just on my side on [XXX] . The horn in the 2023 Tesla Model X is a tiny button located in proximity of the right hand scroll button on the wheel right spoke. It’s difficult to hit in an emergency and in attempt to signal the bus I probably hit the scroll wheel several times instead. Pressing the scroll wheel once activates the autopilot (“full self driving” in my case). The car shook and lurched likely due to the conflicting inputs of activating autopilot and braking (my guess) or for some other reason. The location of the horn as a tiny button on the steering wheel close to other buttons affecting the car steering response is extremely dangerous. I failed to signal the bus and I almost crashed my vehicle in confusion of the wheel shaking response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596350June 25, 2024
STEERING
Hello, this is a complain for the placement of the horn on the 2023 Tesla Model X. The horn is a button on the side of the steering wheel and it is very hard to use especially when the wheel is turned. I almost got into an accident because I couldn't honk and alert the other driver in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596106June 24, 2024
STEERING, UNKNOWN OR OTHER
Safety hazard / concern over Horn Button on steering wheel as well as Turn Signal buttons. Not having a center horn has been challenging and dangerous as instinct is to press the center of the wheel and not look for the horn button in quick road hazard situations, merging traffic, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596030June 23, 2024
UNKNOWN OR OTHER
The 2023 Model X is not equipped with a real horn, only a button on the side of the wheel. Yesterday someone veered into my lane and I was unable to find the button in time almost causing a collision. It's idiotic that they were allowed to not include a physical horn. The 2024 model year fixed this but they offer no free retrofit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596028June 23, 2024
STEERING
The horn is a small button on the steering wheel vs a large horn in the middle of the steering wheel. In an emergency situation the horn requires thought to press. Time is not something you have in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595808June 21, 2024
STEERING
The horn is not mechanical and is not located in the center of the steering wheel. It is dangerous that it is a switch on the right side of the wheel. The horn is located next to the wiper switch and I have had multiple incidents where I could not initiate the horn and used the wipers. Tesla has a retrofit where they can put the horn in the middle and the newer models have it in the center of the wheel like traditional vehicles but are charging 2400+ for owners to get it corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595273June 19, 2024
UNKNOWN OR OTHER
Horn button on steering wheel in the 2023 Model X is difficult to access when trying to warn another vehicle of an unsafe manuver such as a lane change without noticing my vehicle next to it. In my specific incident, a driver on my left tried to change lanes and nearly collided with me as I had to visually locate the small button (1 of four buttons on the right top of the steering wheel) then press it which takes much more time than hitting the center of the steering wheel with the palm of your hand to alert the other driver with my horn. I instead had to hit the breaks and narrowly avoided a collision. This delay in finding the 1-2 centimeter button is a design problem that has been address in the 2024 Model X by Tesla which added a phyical push horn to their steering wheel like every other automobile. This a safety design issue that will lead to accidents and needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595074June 18, 2024
UNKNOWN OR OTHER
The 2023 Model X has a very small off center horn button unlike every other car I have ever owned which had the horn in the center airbag area. I have had several occasions where I needed to alert a driver trying to merge into my occupied lane and failed to do so because my muscle memory could not find the horn were it is expected to be. Even if I do remember that the horn is a tiny button on the "right" side of the steering wheel, the right side is in a random location based on your current position of the steering wheel making it almost impossible to find the button while turning the wheel to avoid it situation you are trying to alert. Tesla has since corrected this issue in the 2024 model but they should be forced to recall existing models with this poorly designed steering wheel and horn position. It is a major safety issue which can easily lead to accidents that could have been avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595009June 18, 2024
STEERING
2023 Model X Plaid. All stalks and physical horns have been removed. They are now capacitive buttons on the steering wheel that move with the wheel, are not raised to find easier, and are difficult to find in emergencies. I was nearly in a head-on collision and couldn't find the horn fast enough so I had to swerve excessively to avoid getting hit. The other driver didn't even know I was there. The 2024 model now has a physical horn, but Tesla refuses to swap out mine citing "upgrade paths" I have less than 2000km on this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594710June 17, 2024
STEERING, UNKNOWN OR OTHER
Horn button is not in center of steering wheel. This makes sounding of the horn by a driver less accessible in an emergency or urgent situation to avoid a collision, accident, or pedestrian. Please request a recall for a standard center horn location I'm the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594709June 17, 2024
STEERING
Honk as a button instead of at the center. Came close calls a few times where accident could have been avoided if I am able to honk within split second. I kept pressing center of the steering wheel. Safety Recall should be made. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594660June 16, 2024
UNKNOWN OR OTHER
It has been hard for me to signal right and left in a timely manner due to the fact that the turn signal stall has been replaced with two buttons on the left side of the steering wheel. To make this new design even more complicated to learn, when the steering wheel is turned 180 degree (ie when parking or exiting a parking space) the right/left signal buttons are on the opposite side of the wheel and in reverse positions. Second, the only way that I know of to honk the horn, is to press a small button on the right side of the steering wheel. My wife and I have never been able to honk the horn in a timely fashion because this is not how anyone has ever learned to operate the horn on a car, which is supposed to be a bump on the center of the steering wheel. Tesla should be required to replace these controls with standard controls that do t require a new training program and hours of drills to make them instinctive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594534June 15, 2024
UNKNOWN OR OTHER
Due to the location of the horn on the 2023Tesla Model X it poses a serious problem in an emergency. What component or system failed or malfunctioned, and is it available for inspection upon request? The location of the horn on the steering column is a serious danger in an emergency due to its design and location making to hard to access in a emergency situation How was your safety or the safety of others put at risk? there have been several close calls with other drivers merging over and there is not enough time to apply the horn due to its location. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? i know at least one other tesla model x owner who has reported this same issue to Tesla Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The problem is due to the poor design which puts the horn in a bad location with the potential of causing an bad incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592742June 5, 2024
UNKNOWN OR OTHER
the horn on the 2023 Tesla x is horribly positioned, and a real safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592031June 2, 2024
UNKNOWN OR OTHER
I was driving in the slow lane of a 3-day (each direction street). On my right were cars parked on the street. A car in the 2nd lane was coming up and passing me and it decided (without signaling) to turn into my lane. Scared I tried to press the horn, but pressing the large padded center of the steering wheel is not the horn. Frantically, as the car kept moving into my car, I slammed my hand on the center of the steering wheel, but no sound. Finally I slammed on the brakes, not knowing if I would be hit by the car behind me. The stupid horn on the Tesla is just a small button in one corner of the steering wheel that moves around as the steering wheel is turned. This is an incredibly dangerous and mostly useless location for a car's horn. Please please require Tesla to provide a center-of-steering wheel horn and not some tiny, off-center, difficult-to-find-in-an-emergency horn button. I believe Tesla has recognized how dangerous this is and changed the steering wheel design on 2024 cars, but for all of the prior cars, this danger remains. Please require Tesla to fix this dangerous condition. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591723May 31, 2024
VISIBILITY/WIPER
Tesla Model X wipers are not working properly in rain. The max speed is 3 and it is not helping in the rain at all which is a severe safety concern for me and other vehicles on road. The Auto mode on wipers also doesn't detect the rain properly and sensitivity is not adjusted. Please look into this. I believe this is across all the Tesla models. Tesla is pushing over the air updates for wipers but this is not helping at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590846May 26, 2024
UNKNOWN OR OTHER
This model is designed with a small button on the steering wheel to activate the horn- I have attached 2 pictures of the horn button ( not a standard horn in any way) to show how small and non- standard it is. In the event the driver needs to use the horn, the driver needs to take his eyes off the road/traffic conditions to locate the small horn button. Also if the car is not traveling in a straight line and the steering wheel is turned to either side, it is even more difficult to locate the small horn button as the wheel is not positioned straight up. I have had several situations since I purchased the car in 11-23 where I needed to sound the horn to warn a pedestrian, a car that was pulling out of an intersection when I had the right of way, and a bicycle that crossed out of a bike lane into my traffic lane. In each of these instances I was not able to make the horn sound quickly and when you are in an unsafe driving situation the last thing you want to do is take your eyes and attention away from what is going on in front of you to look for a small horn button. I feel strongly this is a safety issue that is an accident waiting to happen. I understand through readers forums that Tesla has updated and retrofitted some models with the standard center wheel/ airbag type horn activator, but also was told that does not apply to my vehicle. I have asked Tesla service if there is a fix for the issue and their response was to contact customer service. I have not had any response from Tesla in regards to my concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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