Subaru Crosstrek Complaints (2025)

47 consumer complaints on file.

#11681481August 18, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
I bought my Subaru new from a dealer on Friday. Upon driving it off the lot, the driver side mirror vibrated so much that it made the mirror's image blurry. You can not accurately judge traffic behind you to tell if it is safe to merge. There is a technical service bulletin about this problem and the dealer tried to make that repair today, Monday morning. The repair did not fix the problem and the mirror is still creating an unsafe driving experience. The dealer was able to reproduce the issue and is documented on paper. Subaru has neglected to come up with a solution to properly fix this issue and the part should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678306August 4, 2025
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:FILLING/CHARGING
The contact owns a 2025 Subaru Crosstrek. The contact stated that while stopped at a gas station, the gas lid failed to open unless the vehicle was unlocked. The contact stated that the vehicle could not be refueled unless it was unlocked, which the contact considered to be a safety concern. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The contact was provided with training on how to operate the vehicle. The manufacturer was notified of the issue and informed that the vehicle needed to be unlocked while refueling the tank, per the owner's manual. The failure mileage was approximately 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668032June 19, 2025
AIR BAGS, STRUCTURE:BODY
My wife was almost killed yesterday in a 2025 Subaru Crosstrek. She was hit by a side impact at over 35 mph through the driver's door, and the airbags didn't work. The side doors locked and buckled from the impact. Firefighters pulled my wife out of the car through the passenger door. What a piece of junk. Don't trust that junk.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11663697May 29, 2025
VISIBILITY
The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving at night, the strip on the front windshield failed to function as intended. The contact stated that the strip was designed to keep the top section of the front windshield dark to avoid the glare from the headlights of oncoming vehicles, while the bottom section of the windshield was clear. The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was taken to the dealer; however, no cause for the failure was found. The manufacturer was notified of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658700May 3, 2025
VISIBILITY/WIPER
On [XXX], at [XXX] , my sunroof spontaneously exploded outwards while driving at 65mph going north bound. There was not an object that struck the vehicle. The next vehicle ahead of me was nearly 1/4 mile ahead of me. I was driving down the road, heard a loud pop, followed by a wind whistling noise. I opened my sunroof sliding cover to find shattered glass and some glass falling to my face. I contact the dealer and have a appointment scheduled for the 5th INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649346March 19, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror has a vibrating issue at high speed or bumpy road. The visibility is impacted and causing motion sickness. It can create a safety issue if the manufacturer or dealership is not able to fix or address the issue properly This issue has been confirmed by multiple people including delearship technicians. Per dealership technicians, this is the way crosstrek is for 2024/2025 model. The dealership tried to correct by installing more insulation. Unfortunately it does not help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634028January 4, 2025
EXTERIOR LIGHTING
Recently bought this car. Headlights are problematic and dangerous. For one, there are unusual dark spots in the SRH headlights. Even if you turn off SRH, they are still there. Very distracting and feel unsafe driving at night. Also, headlights are dim and do not sufficiently illuminate road. . When driving at night with low beams, I get a distinct demarcation line which I have to look under to see the road. The upper half of the windshield is completely dark while the lower half is clear. This is also very distracting and feels unsafe driving. The lights are too low on the road and those 2 black spots catch your attention and at times can look like something darting in front of your car. I live in a rural area and with few street lights it is difficult driving at night. Everyone that has driven with me cannot believe how bad these headlights are. Please research the comments and videos online, as this is a major complaint and problem. I would like to see these headlights recalled and replaced. Dealer is telling me I can’t change to an aftermarket headlight so I can’t even try to remedy the situation myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Crosstrek