Subaru Crosstrek Complaints (2024)

120 consumer complaints on file.

#11701149November 24, 2025
UNKNOWN OR OTHER
While I was driving the other day my entire infotainment screen (which shows my map, as well as climate controls) was completely overtaken by a giant ad for Sirius XM radio service. It was the ENTIRE screen and it required me to take my focus off of the road long enough to determine what was happening on the screen, find a button to make it go away, then accurately tap the button while driving. This was EXTREMELY DANGEROUS and I don't know how it is legal! WHY are they allowed to project an ad into my field of vision, distracting my focus and potentially causing a deadly accident? This needs to be stopped! I love Subaru, but they need to stop endangering our lives with ads for satellite radio service I already don't want WHILE I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701148November 24, 2025
UNKNOWN OR OTHER
I am not a customer of Sirius XM, so approximately once per month, an ad appears on my screen for a Sirius XM free trial. This is incredibly distracting and dangerous as it takes up the entire screen and requires me to take my eyes off the road to click the close button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701137November 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701132November 24, 2025
UNKNOWN OR OTHER
Advertisements for SiriusXM radio are being pushed to the infotainment system. These ads temporarily render all radio and climate controls as unavailable until driver taps on screen to disable the notification… causing driver to take eyes off of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701122November 23, 2025
UNKNOWN OR OTHER
Sirius XM ad shows up randomly on infotainment screen. It completely takes over the screen, distracting, and no way to disable it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701118November 23, 2025
UNKNOWN OR OTHER
While driving in Alaska during icy conditions my entire display for my infotainment screen changed abruptly. I glanced over at this to see if this was important information as it doesn't usually do thing. Upon looking I realized this was an advertisement for Sirius XM radio free until December 1st. In order to get back to my normal navigation I had to click a small red X on the screen. This entire situation cause me to swerve and slide on the ice and almost go off into a ditch. This is extremely negligent behavior to display an advertisement while a car is in full motion and I, as the driver, am expected. To keep my eyes on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700419November 19, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Automatic braking: One incident of the automatic braking system engaging on a side street when the road was clear of obstacles. The road surface had been prepared for some kind of minor work in the center of the road - there were regularly intermittent disturbances to the otherwise smooth surface. These appeared to be small prox 6-8” square cuts in the surface. On two occasions the car braked suddenly and sharply in front of these disturbed areas. Potential risk from a following car.. Steep, windy road with cars parked on either side. Weather clear. I have not yet reported this to the dealer so it has not yet been inspected. I did not notice any other signs or warning systems prior to this event and during the event I was distracted by the event itself and too busy looking for vehicles that might hit me from behind,etc. to notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697935November 6, 2025
STEERING
POWER STEERING ISSUE AT HIGHWAY SPEEDS CONDITIONS: LANE CENTERING TURNED OFF. LANE DEPARTURE TURNED OFF. STRAIGHT LINE HWY DRIVING. OCCURS AFTER CONSTANT DRIVING OVER 60 MINUTES. MOST NOTICEABLE ABOVE 50 MPH ISSUE BEGAN AFTER ABOUT 15,000 MILES SYMPTOMS: WHEN VEHICLE DRIFTS SLIGHTLY OFF CENTER LINE RIGHT OR LEFT WITH ABOUT PLUS OR MINUS 5 DEGREES STEERING INPUT FROM STEERING CENTER POSITION. THE POWER STEERING BECOMES STICKY WITH RESISTANCE. IT FEELS LIKE POWER STEERING IS GRABBING HOLD THEN RELEASING. OCCASIONALLY SIMULATES A TOE-OUT ALIGNMENT CONDITION. EXAMPLE: VEHICLE DRIFTS SLIGHTLY TO THE RIGHT-OF-CENTER OR LEFT-OF-CENTER THEN DRIVER ATTEMPTS A VERY SLIGHT OPPOSITE CORRECTION INPUT, THE STEERING FEELS RESISTANT AS THOUGH IT IS STUCK IN POSITION THEN STEERING QUICKLY RELEASES HOLD CAUSING A SLIGHT STEERING JERK. THIS CAUSES THE VEHICLE TO SWERVE UNEXPECTEDLY AND DANGEROUSLY CAUSING THE VEHICLE TO POTENTIALLY CROSS INTO ONCOMING TRAFFIC OR INTO ADJACENT LANE TRAFFIC. STEERING GOES FROM NORMAL RESISTANCE THEN STIFF THEN SUDDENLY TOO LOOSE. THEN REPEAT OVER AND OVER… CAUSING CONSTANT DANGEROUS SWERVING AT HIGHWAY SPEEDS. NOTE: THIS OCCURS EVEN WHEN ALL EYESIGHT AND LANE CENTERING/DEPARTURE IS OFF OR DISABLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696641October 30, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I had a frontal accident on March 6, 2025. When I turned to pull into the driveway of my rental apartment, I lost control of the vehicle. It surged forward, climbed a low retaining wall of about 14" and then hit a support post. I sat there stunned thinking "what just happened and how?" At first, I thought it was me, but thinking about it more, I'm wondering if this could be a potential safety problem. I have read several other similar instances on the internet, and someone I know had a similar accident which was attributed to her age. Collision repair for the Crosstrek was $10,358 done by a local facility, not Subaru. Repair of damage to the support post was $1,340. I reported this to Subaru, but after several follow-ups (last one on July 29, 2025), I still have not received a reply from Subaru. I can forward the email string to you if you want. I don't know how to attach it in one of the acceptable formats.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11690063September 27, 2025
STEERING
When driving long distances, the steering wheel encounters a sticky area where the steering wheel gets stiff to turn and then all of a sudden loosens up causing excessive corrections. This issue is apparently the same that was experienced by Honda owners. my car only has less than 10k miles. This can be dangerous for drivers who are not that experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688023September 18, 2025
TIRES
225 /60 R 17 99H Was driving on a freeway when heard a pop, pulled over immediately on left shoulder and tire had holes in sidewall putting me in a very dangerous situation. Yokohama consumer affairs could care less about the situation, I hope people dont hurt driving with these tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684541September 2, 2025
VISIBILITY/WIPER
Driver side exterior mirror has a vibration over 60 mph. The passenger side is fine. I reported to Subaru America at dealership but they will not acknowledge the defect. It makes it difficult to see while vibrating. No warning lights or anything are on. Yes, it is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683942August 29, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving with my wife when we were making a left turn. The adaptive cruse control came on. It took control of my acceleration, and steering. I got the car under control, but it was too late. I went across the empty parking lot, and almost crashed into the abandoned building.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11681443August 18, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Problem with side mirrors. When driving past 55 mph, the mirrors begin to shake so much so that vision becomes blurry. Makes it difficult to merge safely. Both mirrors are impacted, but the driver side is significantly worse. I have had both mirrors and mirror assemblies replaced. However, the problem has not been resolved. Subaru tech said that this has been an issue for other models, but no fix has been made. Subaru tech drove car and confirmed the issue. Says there is nothing they can do to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678819August 6, 2025
VISIBILITY
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the contact became aware of star shaped crack located on the front windshield. The vehicle was taken to the dealer, and the dealer referred the contact to a glass specialist to repair the vehicle. The contact was informed by the mechanic that the windshield had shattered while attempting to replace the windshield. The contact was informed that a replacement windshield needed to be ordered. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678002August 2, 2025
STRUCTURE:BODY
My 2024 Subaru Crosstrek was parked in front of my house for 3 weeks in extreme heat. We drove it today to get it driven & we kept hearing wind. I slid open the sunroof inside piece & the sunroof glass was shattered due the vehicle doors being closed for 3 weeks in Las Vegas summer heat. On average the outside heat has been 105. I did not drive for 3 weeks due to having foot surgery. I called the local dealership where I bought the vehicle 6 months ago & they said they would not fix it under warranty. Im taking it to an insurance repair show on Tuesday (8/5/25).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674220July 17, 2025
AIR BAGS
Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Legacy Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673822July 15, 2025
Carry Handle, Shell, Base
Test only, please ignore.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11670291June 30, 2025
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
The affected component of this vehicle is the braking system. When rocks or gravel get stuck to, in, on, or around the brake pads/brakes the braking system is compromised. Yes, The vehicle is available for inspection. When gravel gets stuck in, on, and around the brake pads, the safe operation of the braking system malfunctions. If the vehicle braking system does not work as designed/intended, lives are at risk. When you need to brake, the braking system needs to be reliable. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, upon taking the vehicle back to the dealer, the service manager confirmed this is a known defect by both sales and service teams. The service manager said this happens often and we should expect it to happen again. The service manager told me this vehicle is not to be driven on gravel. This was not disclosed at the time of purchase. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer service department inspected the vehicle when it was towed back to them for service related to this problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there was no warning. The brakes failed to operate properly, they did not completely fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664752June 4, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The infotainment unit on this 24 Crosstrek will display XM ads several times per year that cover most of the unit. These pop up sometimes when reversing or driving covering important information on the screen like maps or backup cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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