Subaru Crosstrek Complaints (2025)

47 consumer complaints on file.

#11718546February 17, 2026
EXTERIOR LIGHTING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
To Whom It May Concern; Again having ongoing issues and problems with my 2025 crosstrek. Just got it back from the dealership after it being there for over 3 weeks. I was returned to me with a nail in the tire. And they even lost my keys at the dealership. I've had my car back not even 24 hours and have 2 maintenance sensors come on. And the driver asst is only working one one side. Of course I contact the Subaru dealership - only to get dumped into a voicemail that doesn't get checked. I'm yet to hear from anyone from Subaru. Most likely won't. At this time it seems like the only way to get anything resolved is to seek legal action. That's sad because it really shouldn't have to come to that. Starting to wonder honestly if anyone actually works or does their job at Subaru. (or at least there job title on the person's business card) This has really gotten so ugly and out of hand all because Subaru "REFUSES" to follow up and "REFUSES" to follow through.Such an easy fix, Subaru have a service department. just fix my car. Geezzz - I know the mechanics have got to be certified.Just seems to be a never ending laundry list of maintenance issues with this vehicle. Clearly it's a lemon. It's a 2025 model - just swap it out already! This is utterly ridiculous! I can no longer make payments on [XXX] So I guess Subaru wont be getting my money for my lease on a car that seldomly works. Guess that's one way of getting out of payments. So that better not be getting my credit dinged because of this mess either.I am literally counting the days down to turn this hunk of junk back to Subaru. This has been the ultimate WORST experience of my entire life! And your dealership refuses to do anything about it at all! I even have multiple cases open with Subaru of America - they to REFUSE to do anything to address my issues at all. Never following up on phone calls or emails. I can't believe they're still in business!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717698February 12, 2026
STEERING, UNKNOWN OR OTHER
I noticed that when I am driving on the freeway/highway for extended periods of time (30+ minutes) the wheel will start locking up. It stiffens enough that I have to force the wheel in a different direction. When it occurs there is no warning lights or messages from the car, it just suddenly stiffens. Other than driving on the freeway for 30+ minutes there does not seem to be any particular trigger for it to happen. This is a 2025 subaru crosstrek sport with 14,000 miles that we bought new. I noticed the first instance of it maybe a month into having the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707619December 29, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking engaged unnecessarily. It was triggered by a plastic trash bag being blown in front of the vehicle. I was driving about 70 mph and was fortunate to avoid being rear-ended by another vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706106December 19, 2025
UNKNOWN OR OTHER
The infotainment system periodically displays full-screen advertisements for SiriusXM during car operation, interrupting navigation and all other functions that occur on the infotainment system. This was a free trial service that I did not sign up for and has caused my safety to be at risk by interrupting my navigation system at a crucial junction where many navigation instructions needed to be followed one after another, causing my ability to successfully navigate the correct direction to my destination to be interrupted and nearly resulting in an accident with other drivers. This is something that other Subaru owners have also experienced, and there are no warnings or messages prior to the advertisement appearing on the screen. This is absolutely unacceptable and ridiculous that unwanted advertisements can be pushed to the car while it is in motion and during navigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705768December 18, 2025
LANE DEPARTURE: BLIND SPOT DETECTION
Right blind spot detection does not work 96% of the time. Almost caused two collisions. Dealership said it either works or it doesn't, no in between. Since it works 4% of the time, they are not going to replace it or figure out what is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703109December 4, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Sirius XM advertizing obscures the entire screen making car data and navigation unavailable unless a driver takes their eyes of the road to press a tiny X on a corner. There are some offers when I bought the care where I had to shut the car off to get the ad to disappear. I do not want to have driver distraction from Ads that could lead to an accident or have me pull over in traffic to shut off. Please ask them to stop this behavior
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703064December 4, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I got a pop-up message while attempting to back up using my rear backup camera that almost caused an accident. This blocked view of the camera and locked up the entire infotainment system until I could clear it. The pop up was: "Enjoy SiriusXM FREE thru 12/1." This kind of distraction while operating a vehicle that weighs almost a ton while the vehicle is in motion is dangerous and irresponsible. This advertisement disables and interferes with safety features on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702672December 3, 2025
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving 65 MPH, an advertisement for a product that the contact had never purchased suddenly took over the infotainment system, which required the driver to interact with the infotainment screen and to return the screen to normal functionality. The contact was concerned that the issue was a distraction for the driver and was temporarily preventing access to the infotainment system safety features. Upon investigation, the contact learned that the manufacturer had enabled product advertisement on the infotainment screen of the vehicle while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701171November 24, 2025
UNKNOWN OR OTHER
Pop up ads for SiriusXM while driving are a dangerous distraction. They pop up with a sound from the speakers, making me think somethings wrong with my car and distracting me from the road. It also doesn't close by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701139November 24, 2025
UNKNOWN OR OTHER
Infotainment screen pops up ads at random times, whether I'm parked or actively driving. This distraction causes me to look away from the road and figure out how to close it so I can get my GPS back. It is always SiriusXM ads, which I did not agree to be enrolled into and have since cancelled. There is no way to turn off or disable these distractions. They happen roughly once every couple of months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701125November 24, 2025
ELECTRICAL SYSTEM
Advertisement pops up for Siri’s radio while driving. Distracts from navigation and other primary functions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696591October 30, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Shortly after I bought the new car from a dealership in June 2025, I noticed the driver side mirror vibrates at speed above 60 mph, which makes the images in the mirror become quite blurry and makes it hard to judge the distance of other vehicles especially at night. I took the car to the dealership, and they confirmed the issue, then they replaced the mirror with a new one from Subaru America. The vibration improved a little bit but still obviously blurry even around 45 mph. Weeks later, the dealership notified me that Subaru America provided a TSB for the issue. After the dealership applied the solution based on the TSB, there was not much change. The dealership then tried again with the TSB solution but didn't work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696180October 28, 2025
SEATS
I buy the car couple weeks ago. The car is beautiful and works fine. The driver seat is notoriously uncomfortable. It just unbelievable painful. It is some drivable because of the pain and discomfort. I want resolution I want the seat to be upgrade with electric one. I am absolutely fit and I don't care if any medical condition. The seat makes the car undrivable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696038October 28, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Upon driving off the lot at highway speeds I noticed that the driver's side mirror was vibrating more than expected. Over the last few months of ownership and at almost 6,000 miles the vibration has gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690481September 30, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
The drivers side mirror shakes and vibrates during normal local driving on my brand new 2025 Subaru Crosstrek Limited. I brought it in to be fixed and they did work on it but it did not fix the problem. I am have to bring it back a second time. I am reporting this as this is a known issue and Subaru has yet to come up with permanent fix. It makes car shake and provide poor visibility if don't have a clear view to gauge from.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689937September 26, 2025
VISIBILITY/WIPER
Driver's side mirror wobbles/vibrates at highway speeds causing blurriness of objects and LED light trials. The dealer serviced it with a Subaru provided Service Bulletin #12-268-25 but still have the issue after that initial fix. This is a brand new car purchased in June 2025. My previous 2021 Subaru Crosstrek never had this issue and was noticed on my first highway trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685878September 9, 2025
UNKNOWN OR OTHER
Unknown: Issue was that something is rolling along the left side of the driver floor board underneath the floor board. First time this happened was after the dealer got into the transmission as I had issues with a clunking noise which is still present but I was advised is normal when putting the vehicle into park from reverse. Took it in for them to inspect - they advised nothing was wrong, and the issue was mysteriously fixed- no more rolling parts under my feet. This time, I took it in for tire rotation and oil change and now it is doing the same thing... something is rolling back and forth on the left side of the driver side floor board. Today, when turning left, whatever component under the floor board is moving, moved from left to right when making that turn. My side mirrors shake noticeably when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684820September 3, 2025
AIR BAGS
WHEN MY WIFE IS IN THE FRONT PASSENGER SEAT THE AIR BAG DOES NOT GO ON. I AM TOLD IT IS ACTIVATED BY WEIGHT. MY WIFE WEIGHTS 95 LBS. I WAS INITIALLY TOLD THAT 80 LBS OR MORE SHOULD ACTIVATE THE AIR BAG. THE AIR BAG DOES NOT TURN ON WHEN SHE IS SITTING IN THE PASSENGER SEAT. NO ONE AT THE DEALERSHIP OR THE SERVICE CENTER KNOWS WHAT TO DO TO CORRECT THE SIGNIFICANT SAFETY ISSUE. A CUSTOMER ADVOCATE SUGGESTED THAT MY WIFE SHOULD PUT ON SOME WEIGHT. THE MGR AT CUSTOMER ADVOCATE TOLD ME TO HAVE MY WIFE SIT IN THE BACK SEAT. WE HAVE TRIED THIS IN OTHER CROSSTREKS AND FORESTERS, ONE WAS EVEN A 2019 CROSSTREK AND THE SAME THING HAPPENS. IT ISN'T ONLY MY CAR, IT'S ALL THE SUBARUS WE TRIED. NO ONE SEEMS TO KNOW WHAT TO DO ABOUT THE ISSUE AND THEY SEEM TO FEEL IT'S MY PROBLEM AND NO THEIRS. MY WIFE IS NOT SAFE WHILE RIDING IN THIS CAR BECAUSE SHE DOESN'T WEIGH ENOUGH! I'M SURPRISED THAT THERE HASN'T BEEN A RECALL BECAUSE IF THIS SITUATION. I AM AT A LOSS AS TO WHAT TO DO??? WE HAVE THIS CAR SINCE FEB 2025. IT'S BRAND NEW. NO ONE TOLD ME THAT MY WIFE WASN'T HEAVY ENOUGH TO ACTIVATE THE PASSENGER AIR BAG WHEN WE WERE PURCHASING THE CAR. WHAT ARE THE REQUIREMENTS FOR THE AIR BAG FOR THE FRONT PASSENGER SEAT? WHAT RECOURSE DO I HAVE? ARE THEY RESPONSIBLE FOR CORRECTING THIS SAFETY ISSUE? THEY WON'T EVEN ACKNOWLEDGE THAT IT'S A PROBLEM. THERE ARE MILLIONS OF PEOPLE DRIVING WITH THIS ISSUE. SOME MAY NOT EVEN BE AWARE OF THE PROBLEM UNTIL THERE'S AN ACCIDENT. I HAVE A CASE # 250813-1700995 WHICH OBVIOUSLY MEANS NOTHING. AND SUBARU HAS A 5 STAR SAFETY RATING. PEOPLE SHOULD KNOW...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683414August 27, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER, LANE DEPARTURE: WARNING
Since purchasing the vehicle, I have had numerous problems with the lane departure warning. It is inconsistent on a daily basis. The only time it responds the way it is supposed to, is if there is average light and very vivid road/lane markings. It sometimes does not respond to yellow lines in the road unless they are very vivid. It often misses white lines unless there is a strong contrast to the road. When it rains, all systems on my dashboard show that they are off and the word "EYESIGHT" has a slash through it. There have been some instances where the car has not turned off, despite pushing the control repeatedly...and not allowing me entrance to the car despite the key in my hand and trying to open the locked car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682610August 23, 2025
LANE DEPARTURE: ASSIST
Lane-keep assist function has stopped working correctly. Warning light on dashboard. On a 3 lane freeway, on left side of vehicle the car drifts over the dividing line into traffic before there is a nudge. On right side car goes way over the line and doesn't nudge at all. I've taken it 3 times to dealership fod repair and they dismiss my concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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