Subaru Ascent Complaints

262 consumer complaints on file.

#11609222August 18, 2024
ENGINE
Stopped car turned car off, smoke started to come from under the hood on right side. Turned car on and “low oil” came on, turned car off and exited car. The smell of oil was noted and a light white colored smoke was continuing to rise from under hood. Proceeded to call dealership for advice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608140August 13, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving along with no traffic in front of me and no oncoming traffic when the automatic braking system engaged with no vehicles in front of me, this was at 7:42 AM on Monday August 12, 2024. This was not the first time it had done this, but the first time I had the time and no traffic anywhere around to confuse the system. My concern is that if another car was following too closely they would have hit me since there was no reason for the emergency breaking system to engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608060August 12, 2024
VISIBILITY/WIPER
Windshield is delicate and very easily chipped. Windshield has three different chips from 4000 miles of paved road driving. Small chips have quickly spread into long cracks across the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607255August 8, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The driver was driving into a parking lot preparing to park, when the vehicle accelerated and started going forward at a higher speed. The vehicle struck a parked vehicle, then travelled across the parking lot, over curbs, a grass median, landscaping, and struck a rock building at a high rate of speed, causing a partial collapse of the wall. The vehicle is available for inspection through the insurance company. No analysis of data was done and nothing was inspected. There were no symptoms of the problem beforehand. The vehicle has automatic emergency braking, but it evidently didn't operate. It is unknown if this was caused by driver error in accelerating and never braking.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11606122August 2, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror vibration, per dealer and manufacturer, this is a known issue with no fix released yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603540July 20, 2024
SERVICE BRAKES, ENGINE, WHEELS
2022 Subaru Ascent Limited complained about the tires and brakes to dealership during initial 6K service they said they are fine and sent me on my way. I have taking it in since on 2 or 3 other occasions and same thing. Nothings wrong they checked it drove it and its fine. My wife got rear ended nothing big just replaced the rear bumper and hitch at a certified Subaru collision center. they also did not look over the car since its new they also sent me on my way and I asked for an inspection nothing. I call the dealership a week ago to speak to the service manager so I can get the info for the extended warranty since I am having these issues and its close to 20K miles now and they have not done anything regarding the issue. Waited never sent the info and before I could take it to the dealer ship a few days later I had a blowout. I replaced the tire with the spare but the tire is bald and you cant see it its on the inside there patchy and the brake pads are to small they admitted that they are small for the car and rotors and they would not under a recall but a service bulletin cover the brake pads and resurface the rotors there warped and pulsing its not safe at all. The blow out happened on the sidewall where the bead is where the wheel is mounted just blew. The manager did not offer a vehicle and advised me they had none even with 4 kids I am willing to take any vehicle. I have not received the service and Subaru has not serviced my car as they should and they now claim they have no service records which I provided info and nothing. They want $160 for labor $140 for alignment and $1200 for tires. Its not my fault the service was not done and overlooked I have taken it to that dealership since I purchased it. Called Subaru of America they are dragging there feet the dealership has had my car on the donut since 7/17/24 still waiting on SOA I was told 2 business days and still nothing no vehicle had to get a rental. I do not want the car it is not safe. I almost died
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601636July 12, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
In my new 2024 Ascent, there's a vibration in the driver side mirror that gets worse as speed increases. It's a minor issue, but it's disappointing for a brand new car to have this problem. The Subaru dealer hasn't taken any action despite being informed about it, and the vibration persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601634July 12, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver’s side mirror demonstrates excessive shaking as compared to passenger side. Housing has been replaced but no change. Visually difficult for me to use that mirror at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601016July 10, 2024
SERVICE BRAKES
While traveling from Texas to Washington state we noticed pulsating/vibrating/shaking front brakes as we were coming down 3 mountain passes. I felt the car was very unsafe as we were unable to brake normally and had many vehicles around us that had to go slower because of this issue. We brought our car in for inspection as soon as we arrived in the Seattle area. They said it was hot spots (warping of rotors). This should not be happening to a new car with 20k miles on it. They did replace our rotor, but upon reading forums online I noticed that there are many issues with the front brakes on my make of car. And the fix by Subaru is not always the same (some people had pads replaced as well, while others had thier rotors turned). According to one online chat they are on their 4th version of brakes. How do I know that I have the latest version so I don't have this issue again. I have tried to get ahold of Subaru directly but they seem reluctant to answer my questions. Hoping you all can help me with finding a solution to what Suabru is doing with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598383July 2, 2024
UNKNOWN OR OTHER
While using CarPlay, it acts as if it disconnects the call, but still shows on my phone screen. It has happened numerous times, and I have found that if I switch it to phone and back to CarPlay it will work again. It has not been a solution to the problem as it only works for that one time. I believe that makes having the handsfree options pointless if I have to figure out what is happening while I am driving and talking on the phone with CarPlay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598382July 2, 2024
VISIBILITY/WIPER
The driver-side mirror vibrates and shakes excessively at highway speeds, making it difficult to use, especially at night. In contrast, the passenger-side mirror is stable at all speeds with minimal to no shaking. The dealer's service department confirmed the problem and worked on finding a solution. Solution still ha snot been found. The driver-side mirror has had this issue since the car was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597256June 27, 2024
SERVICE BRAKES
Brake rotors, front and back warp. Rotors have been replaced and resurfaced multiple times. The vehicle is over-sized for the braking hardware included with the vehicle. I have spoken to the dealer multiple times and they are aware of the undersized brake component issue across this model line. Although promised, Subaru has not addressed the issue and it is a safety hazard in hilly terrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595175June 18, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver-side mirror vibrates and shakes excessively on rough roads or at highway speeds, making it difficult to use, especially at night. In contrast, the passenger-side mirror is stable at all speeds with minimal to no shaking. The dealer's service department confirmed the problem and replaced the mirror but was unable to fix it, stating that nothing else can be done. The driver-side mirror has had this issue since the car was delivered from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594745June 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STRUCTURE:BODY:HATCHBACK/LIFTGATE
Lift gate began malfunctioning going up and down on its ownthen dropped suddenly onto spouse's head. Now the lift gate does not open properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590369May 23, 2024
UNKNOWN OR OTHER
On May 12, 2024 I placed my vehicle in Park. As I exited, it rolled back. The door knocked me down and the car rolled over my left leg, injuring my lower leg, ankle, and foot. Problem has not been reproduced. Vehicle has not been inspected. I phoned the dealer, who denied any knowledge of the problem.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11588273May 11, 2024
SERVICE BRAKES
Started having problems with the brand new car shaking and brakes making grinding noises when stopping around 20K miles. Brought the car to the dealership and they ended up replacing the brake pads and rotors. It’s been just over a year and less than 15K miles since the replacement and the car started shaking and brakes are making a grinding noise again. Again took the car to the dealership and the rotors are bad. After further research, this is a constant and known issue and has yet to be resolved by Subaru. Instead they wait for the new car warranty to wear off and let their customers pay out of pocket to have this fixed. Some owners have had to replace up to 4 times in less than 40K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587744May 8, 2024
VISIBILITY/WIPER
Second time windshield has cracked, not due to rock or debris chip, but from edge of windshield and either out or up. Crack continues to spread until replaced. It is dangerous to drive 1st Incident - December 2022 , crack in middle of windshield, spreading two directions 2nd Incident - May 3, 2024, crack from left side and out, contiunes to spead Pictures attached
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585962April 29, 2024
VISIBILITY/WIPER
Driver side mirror has vibration that increases with speed. At highway speeds, it is difficult to safely see the lane next to you, especially if there is a vehicle behind you with their headlights on. The vehicle's mirror glass and housing were replaced and the vibration remains. There is no observable vibration with the passenger side mirror. Was advised by a local dealership that there is no more they can do to eliminate the vibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583402April 16, 2024
UNKNOWN OR OTHER
The wireless car play phone connection randomly drops and is a known issue with Subaru. This a potential safety issue due to dropping calls mid calls that are hands free and encourage the driver to grab the mobile phone change it from air play to phone and then back to air play to fix it. Or take it off car option requiring the drivers attention to be diverted. Also this issue drops the navigation embedded into the radio unit on the car which could again create a safety issue distracting drivers and causing accidents. This needs to be addressed immediately and Subaru has no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581308April 5, 2024
SERVICE BRAKES
Front brakes (pads and rotors) had to replaced 2 times. The dealer said that Subaru used undersized pads and rotors on the bigger Ascent model. The brakes were not designed for such a big vehicle, and it has been a known issue. The brakes were replaced under warranty, but my warranty will expire soon. I'm stuck replacing and poorly designed braking system, that is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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