Subaru Ascent Complaints

262 consumer complaints on file.

#11506378February 9, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System). The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500900January 9, 2023
UNKNOWN OR OTHER
Side passenger window spontaneously developed a crack about 10 inches long while sitting parked. The crack is located the direct line of sight of the side view mirror.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500087January 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V9070000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed her that parts were available. The dealer was called back, and the contact was placed on a waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498823December 26, 2022
VISIBILITY/WIPER
2022 Ascent. Windshield cracked in cold weather. No impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497511December 14, 2022
VISIBILITY/WIPER
Windshield cracked more than 2 inches above the front windshield A/C vent while vehicle is in warm up process around outside temperature 30F. This car is only 3 weeks old with mileage w 240 at the cracked occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497152December 12, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495560November 30, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, VEHICLE SPEED CONTROL
Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Eye Sight, RAB, some ! Symbol, and check engine light are all on and not working. You know everything that makes a Subaru. This is not the first or even second time. We are on the fourth instance of this happening. We live 2+ hrs away from the closest dealers. The first few times it occurred, we called to make a appointment. Each time was always a few weeks out and the issue would clear a day or two before. This last time has been going on for 6 weeks. We both work full time and have a very sick kid so making a appointment is hard. This last time I asked if I can drop in just for a scan due to being in town for an appointment. Was met with we are backed up with way to many repairs. Also it would not be fair to any other people. It is most likely your gas cap. I have made sure the cap is tight as it can get every time from the first time it occurred. So all safety features on the Subaru Ascent just stop working if the cap is not tight. Not only is this a major safety issue their QA is asleep at the wheel. Known issue, just check the forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494550November 22, 2022
SERVICE BRAKES
The contact owns a 2022 Subaru Ascent. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the brakes were making abnormal squealing sounds. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure and the contact was referred to the dealer for assistance. The approximate failure mileage was 2,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494417November 21, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE MOON ROOF/SUNROOF HAS LEAKED NUMEROUS TIMES. THE DEALER HAS TRIED TO FIX IT ON THREE OCCASIONS. IT CONTINUES TO LEAK- IT LEAKS WATER INTO THE FRONT EYESIGHT CAMERAS CAUSING THEM TO NOT WORK & CUT OFF SPORADICALLY. THE WATER LEAKS INTO THE CAB CAUSING THE HEADLINER TO BE WET, THE FLOORBOARD AND THE ENTIRE CONSOLE AND CUP HOLDERS FILLS UP WITH WATER. I HAVE HAD IT AT THE DEALERSHIP ON THREE OCCASIONS DEC 2012 JAN 2021 NOV 11 2022 AND IT HAS NOW HAPPENED A 4 TH TIME ON NOV 15 2022 AND IS STILL NOT REPAIRED. I HAVE BEEN WITHOUT MY VEHICLE FOR 34 DAYS. IT HAS LESS THAN 18,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494039November 17, 2022
POWER TRAIN
When accelerating from a stop it sometimes shudders as if it cannot decide which ratio to use in the CVT. it can get pretty severe and I am afraid that it will tear the transmission apart if it continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490453October 23, 2022
ELECTRICAL SYSTEM
Car would not start in morning. @20,000 miles. Battery dead..not even trying to turn over..Had to get car jumped then all safety features went dead..looked on Subaru sight and it showed every safety feature disabled..I did not drive car till next day to bring to dealer..next day all features fine like nothing happened..Dealer found nothing wrong. Dealer tested battery and showed fully charged..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489236October 14, 2022
VISIBILITY/WIPER
I noticed the windshield of my Ascent premium has thousands of millions of glaring specks/dots when facing the sunlight in early morning or late afternoon. The windshield becomes so blurry and extremely annoying. This happens only in early morning when facing the sun or late afternoon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489008October 12, 2022
ELECTRICAL SYSTEM
The battery constantly drains when the car is not in use for a very short time. It appears to be an electrical drain. I have already replaced the battery two times and the car has less than 15,000 miles. Apparently this is the same problem as in the 2016 - 2019 class action suit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488972October 12, 2022
ENGINE
The contact owns a 2021 Subaru Ascent. The contact stated while driving at 65 MPH, the vehicle shut down completely. A message indicating that the vehicle had unexpectedly stopped, and to check the vehicle as the remote start had failed was displayed. The contact was able to veer to the side of the road safely and waited until the vehicle cooled down. The contact restarted the vehicle and continued driving. The vehicle was taken to the dealer where it was diagnosed that no issues were found. However, the failure reoccurred several times while driving. The vehicle was not repaired. The manufacturer was contacted and informed the contact that they could not assist as the dealer diagnosed that no issues were found. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486448September 26, 2022
ELECTRICAL SYSTEM
The battery died after 2 years and 15000 miles. I was with my whole family ( 2 months old, 2 and 4 years old) away from home. I was able to reach the dealership leaving my family in a store and they said that nothing was wrong with the battery. Next day the car wouldn’t start and they finally replaced the battery under my extended warranty. Today I discover that there is a class action settlement for older models of my car. I was advised to write a complain to you. Apparently they didn’t fix the problem with newer models either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486441September 26, 2022
ENGINE
I found a lot of oil leaking from the oil filter cup and that would splash all around the filter area. I brought the car at the dealership and they have replaced the filter but when I checked after few days ( smoke was coming out of the hood) there was oil all over again. I bought an aftermarket filter and I installed it myself. No one drop of oil found. So I believe this a is a safety concern because the oil might catch on fire with the heat of the engine. I believe a defective oil filter design or a bad technician training or both are causing the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485650September 21, 2022
SERVICE BRAKES
The brakes on this vehicle continue to makes squealing sounds when slowing to a gradual stop, and now recently makes a grinding sound when driving from a complete stop to a gradual start. These sounds began when the vehicle was new at 500 miles and continues at 1500 miles. The vehicle has been taken to a Subaru dealership three times and nothing has been found that needs correction. I have contacted Subaru Corporate and they continue to direct me to the dealership. Meanwhile I do not feel the brakes are working correctly and fear there is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483830September 10, 2022
POWER TRAIN
Car purchased in August 2021 new. In May 2022, the car had hesitation problems when traveling between 15-30 mph. The car was taken into the dealership with approximately 7,600 miles. Dealer had a Subaru field tech review data as they saw transmission slippage at basically all speeds. Suggested to reprogram the transmission. We were advised to drive it and let it "relearn" the reprogram. The transmission slipped but not as bad with reprogram until about 150-200 miles later. The slippage was even worse and immediately taken to the dealer. The dealer found metal particles in the transmission fluid and replaced the transmission. A loaner was provided for approximately 2 weeks and work was completed. Car has been better and we were told we just need to get used to the CVT on this car. On 9/10/2022 with approx 11,700 miles, we were driving around town and experienced slippage of transmission just as bad as the original faulty transmission. Car is parked and appointment will be made with dealer to check. Subaru was notified as we are also experiencing brake problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483829September 10, 2022
SERVICE BRAKES
Car purchased in August 2021. Front brake rotors and pads were replaced around 7,600 miles and May 2022. They could not "cut" the rotors as they were pitted beyond being able to be cut. At 10,764 miles (August 8, 2022), the front rotors and pads were replaced again. The dealer stated the front pads had tiny chips in them and the R/F outer pad had a crack in it. The rotors also had excessive heat spots on them and small pits. The last few days the brakes have been pulsating lightly on hills and today have begun pulsating at every stop. Car now has approximately 11,700 miles on it. Subaru has been notified and I will be making an appointment with dealer on Monday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483461September 8, 2022
POWER TRAIN
The transmission of my 2022 Ascent regularly slips or shutters when trying to accelerate. While maintaining speed I can also feel a shutter or flutter. As if it is trying to decide what ratio to keep. Even though I’m on flat ground and maintaining speed. It is a similar feeling to the transmission of y 2020 ascent I got rid of because of the fear of safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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