Saturn Ion Complaints

4,344 consumer complaints on file.

#10607373July 1, 2014
POWER TRAIN, AIR BAGS
WAS TRAVELLING ON MY WAY HOME FROM WORK AND A FOX DARTED OUT IN FRONT OF ME IN THE CENTER OF THE ROAD. I SWERVED SLIGHTLY TO MISS THE FOX AND THE POWER STEERING IN THE CAR WENT OUT. I WAS UNABLE TO STRAIGHTEN THE WHEEL AND THE CAR WENT INTO A 180 DEGREE SPIN AND ENDED UP FACING THE OTHER DIRECTION FLIPPED UP ON THE PASSENGER SIDE. I CRAWLED OUT OF THE DRIVERS WINDOW. AIR BAGS DID NOT DEPLOY EITHER. HAD I NOT BEEN WEARING MY SEATBELT, I PROBABLY WOULD HAVE ENDED UP UNDERNEATH THE CAR AND IF TRAFFIC HAD BEEN COMING, I COULD HAVE KILLED SOMEONE ELSE IN ONCOMING TRAFFIC. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10607396July 1, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER SIDE DOOR STARTING IN JUNE '13, I NOTICED MY DRIVER SIDE WINDOW PANEL AND DOOR LOCK NOT WORKING PROPERLY. THE DRIVER DOOR LOCK IS NOW NOT WORKING AT ALL JULY '14 AND THE WINDOW PANEL IS INTERMITTENT. I'M NOTICING THE PANEL IS GETTING WARM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607486July 1, 2014
ELECTRICAL SYSTEM, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING), AND NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607564July 1, 2014
ELECTRICAL SYSTEM
KEY GETS STUCK IN THE ACCESSORY POSITION WHEN CAR IS TURNED OFF REQUIRING MANY ATTEMPTS TO GET IT OUT. THE CONSUMER STATED THE IGNITION COIL WAS REPLACED. HOWEVER, THE KEY CONTINUED TO GET STUCK IN THE ACCESSORY POSITION AT ODD INTERVALS. WHEN THE CONSUMER RETURNED TO THE DEALER, HE WAS INFORMED THE PROBLEM WAS NOT RELATED TO THE RECALL AND HE WOULD HAVE TO PAY FOR THE REPAIR. UPDATED 12/17/14. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607601July 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT THE KEY BECAME LODGED IN THE IGNITION PREVENTING THE VEHICLE FROM SHUTTING OFF. THE VEHICLE WAS DRIVEN UNTIL THE FUEL RAN OUT SO THE VEHICLE WOULD TURN OFF. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606905June 30, 2014
STEERING
WHILE DRIVING THE CAR THE POWER STEERING LIGHT CAME ON AND I HAD DIFFICULTY TURNING THE STEERING WHEEL. IT HAPPENED AGAIN ON JUNE 24, 2014. AFTER TURNING OFF THE IGNITION AFTER EACH INCIDENT THE POWER STEERING RETURNED. BOTH INCIDENTS WERE VERY SCARY. I BOUGHT THE CAR AND I'VE HAD THE CAR FOR 10-1/2 YEARS. THIS IS THE FIRST TIME THE POWER STEERING HAS FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606746June 29, 2014
STEERING, AIR BAGS
AFTER ABOUT A YEAR OF HAVING MY SATURN ION I WAS DRIVING ON 94 GOING THE NORMAL SPEED LIMIT WHEN I LOST CONTROL OF MY CAR. MY WHEEL LOCKED UP CAUSING ME TO HOT MY BREAKS UNABLE TO STEER ANOTHER VEHICLE ANS MINE COLLIDED AT 45-50 MPH. MY AIRBAGS DID NOT DEPLOY. UNTIL NOW I DID NOT THINK ANYTHING OF IT UNTIL YOU GUYS SENT ME A LETTER ABOUT THE RECALLS ON BOTH THE IGNITION SWITCH (IF MY KEYS FELL OUT MY WHEEL WOULD LOCK) AND OR IF MY POWER STEERING WENT OUT I WOULD LOSE CONTROL AS WELL. I NEVER HAD ANY PREVIOUS ACCIDENTS NOT EVEN A FENDER BENDER. ALSO WHEN I CALLED ABOUT THIS RECALL I WAS TOLD TO BRING MY CAR IN AND GET IT SWITCHED FOR A RENTAL FOR 6-8 WEEKS UNTIL MY CAR WAS FINISHED. WHEN ARRIVING THERE WAS NOT A RENTAL AVAILABLE SO I WAS TOLD I WOULD HAVE ONE WITHIN THE NEXT 3 DAYS TOPS. I WAITED 5 DAYS AND CALLED DEALERSHIP AGAIN. I WAS THEN TOLD I WOULD BE GETTING A RENTAL FROM ENTERPRISE AND BECAUSE OF MY LONG LATE HOURS AT WORK THE VEHICLE WOULD BE DROPPED OFF THAT EVENING TO COME GET AFTER WORK. WHEN ARRIVING THERE THE BALL WAS DROPPED ONCE AGAIN AND I DID NOT HAVE A RENTAL. THE GUY HELPING ME SCRAMBLED AND FOUND A RENTAL SOMEHOW AND SENT ME HOME IN IT AGAIN STATING IT WOULD BE 6-8 WEEKS. 4 DAYS LATER THEY CALLED ME STATING I NEED TO BRING THE RENTAL BACK BECAUSE IT WAS SOLD. AFTER DRIVING ALL THE WAY THERE ONCE AGAIN AND GETTING MY 2ND RENTAL I WAS CALLED THE VERY NEXT DAY SAYING MY VEHICLE WAS DONE. I DON'T UNDERSTAND ALL THE MISCOMMUNICATION AND WHY I HAD TO WASTE MY TIME AND GAS MONEY FOR GMC MAJOR SCREW UPS. THIS RECALL HAS UPSET MY ENOUGH WHERE IM NOT SURE IF I WILL BUY A GM VEHICLE EVER AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606661June 28, 2014
ELECTRICAL SYSTEM
IGNITION RECALL,ON WAITING LIST FROM MARCH 2014.PARTS NOT AVAILABLE.GM INFORMED ME OF DEALER IN JACKSONVILLE FLORIDA TO DO REPLACEMENT. I'AM STAYING WITH DAUGHTER WAITING REPAIR. HOW LONG DOES GM MAKE US WAIT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606387June 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT IN APRIL OF 2014, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS , ELECTRICAL SYSTEM ). THE CONTACT STATED THAT HE ATTEMPTED TO GET THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606441June 27, 2014
STEERING
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED CAUSING THE STEERING WHEEL TO BECOME DIFFICULT TO MANEUVER. THE CONTACT RESTARTED THE VEHICLE AND RETURNED TO NORMAL FUNCTIONED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300,000 AND THE CURRENT MILEAGE WAS 335,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606452June 27, 2014
ENGINE
HELLO, THIS VEHICLE IS UNDER RECALL AND I HAVE RECEIVED NOTICES SINCE MARCH 2014 ABOUT THE RECALL. HOWEVER, IT DOESN'T SEEM THAT SATURN/GM IS TAKING THIS RECALL SERIOUSLY, AS I HAVE CALLED THEM 3 TIMES TO SEE IF I COULD GET IT FIXED AND SO FAR THEY HAVE SAID THEY CAN'T FIX IT. WHEN I CALLED BACK IN MARCH, THEY SAID THAT THEY WERE WAITING ON A PART AND SHOULD HAVE THE PARTS BY MID-APRIL. I WAS FINE WITH THAT, AND WAS TOLD TO DRIVE WITH JUST THE KEY (NO EXTRA WEIGHT). THEY SAID I WAS PUT ON A LIST, AND THEY WOULD CALL ME WHEN THEY HAD THE PARTS. I WAS FINE WITH THIS AS I HAD NEVER HAD ANY TROUBLE WITH THE ENGINE LOSING POWER, BUT OF COURSE WANT TO GET IT FIXED IF THERE ARE PROBLEMS. THAT WAS NOW OVER 3 MONTHS AGO, AND I HAVE NOT HEARD ANYTHING FROM SATURN/GM. GMS NOTICE SAID TO CONTACT THE NHTSA IF I'M NOT SATISFIED WITH GMS RESPONSE TO THE RECALL, SO THAT IS WHAT I'M DOING. I INITIALLY CONTACTED GM'S CUSTOMER ASSISTANCE CENTER BACK IN MARCH, AND THEY TOLD ME TO CONTACT MY LOCAL DEALER, WHO IS BILLION AUTO IN IOWA CITY, IOWA (HTTP://WWW.IOWACITYCHEVYCADILLAC.COM/). I'M ASSUMING THAT I'M STILL ON THEIR LIST, AND GM HAS NOT PROVIDED THEM WITH THE PARTS, OR THEY HAVE SO MANY VEHICLES TO FIX THAT I'M JUST TOO FAR DOWN ON THE LIST TO GET IT FIXED IN A REASONABLE TIME. I'M JUST WRITING THIS AS A COMPLAINT AGAINST GM AND HOW I DON'T FEEL THAT THEY ARE TAKING THE RECALL SERIOUSLY IF WE HAVE TO WAIT OVER 4 MONTHS TO GET OUR VEHICLES FIXED. I HAVE TO CONTINUE TO DRIVE THIS VEHICLE DAILY, AS IT IS MY ONLY VEHICLE. ALSO, I SHOULD MENTION THAT THE VEHICLE IS REGISTERED UNDER MY FATHER'S NAME, LARRY PERROTT, WHICH IS WHY THE CONTACT INFORMATION IS DIFFERENT THAN THE VEHICLE REGISTRATION INFORMATION. I'M NOT SURE WHAT I'D HOPE THE NHTSA CAN DO, BUT I JUST THOUGHT IT WAS WORTH GETTING THIS ON THE RECORD THAT I'M UNHAPPY WITH THE WAY GM IS HANDLING THE RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606517June 27, 2014
STEERING
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT THE STEERING WHEEL WOULD BECOME DIFFICULT TO CONTROL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ELECTRONIC STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606536June 27, 2014
STRUCTURE:BODY, WHEELS, ELECTRICAL SYSTEM
I WAS DRIVING HOME EARLY ONE MORNING AND MY IGNITION HAD SHUT OFF LIKE IT HAD MANY TIMES BEFORE THIS TIME THE WEATHER CONDITIONS BEING SNOWY AND SLUSHY CAUSED ME TO GET STUCK AND THE VEHICLE WAS YANKED INTO THE DITCH. I HAD CALLED THE CLAIMS NUMBER AFTER MY CAR HAD SAT AT THE DEALERSHIP FOR ABOUT 2 MONTHS MAYBE LONGER AND THEY TOLD ME SINCE THE CLAIM WAS NOT FILED AS OF THE RECALL CAME OUT THEY ARE NOT RESPONSIBLE FOR IT. THERE IS NOTHING THAT GM CAN DO THEY WILL NOT REFUND ME FOR THE MONEY TO REPLACE MY RADIATOR, CONDENSER, AND COOLING FAN THAT I NEEDED REPAIRED AT THAT TIME TO MAKE MY VEHICLE RUN. I DID NOT HAVE MONEY AT THE TIME TO FIX THE COSMETIC DAMAGE IN THE FENDER AND THE BUMPER SO THAT IS STILL BROKEN. THE CLAIMS DEPARTMENT ADVISED ME SINCE IT WAS SO LONG AFTER THE ACIDENT THEY COULD NOT CHECK THE VEHICLES RECORDS TO SEE IF THE VEHICLE HAD ACTUALLY SHUT OFF. NOW THE REASON MY CAR IS SITTING AT THE DEALER SHIP IS BECAUSE THIS TIME MY CAR WAS STUCK RUNNING THE KEY IS IN THE ON POSITION AND COULDNT BE TURNED OFF. I WOULD LIKE SOME ACTION TO BE TAKEN OR SOMEONE TO CONTACT ME IN ORDER TO GET THIS TAKEN CARE OF. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606578June 27, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
I PURCHASED MY 2006 SATURN ION 3 IN 2008 FROM A DEALERSHIP. I HAVE HAD ALL THE RECALL ISSUES HAPPEN TO MY VEHICLE. 1) I HAVE REPLACED THE IGNITION SWITCH AND CYLINDER TWICE DUE TO THE CAR BEING UNABLE TO SHUT OFF. THIS HAPPENED IN 2008 AND AGAIN IN 2012. BOTH TIMES IT WAS COVERED UNDER WARRANTY AND REPAIRS WERE DONE BY GM DEALERSHIP. EVEN THOUGH THESE HAVE BEEN REPLACED I WAS TOLD THEY NEED TO BE REPLACED AGAIN UNDER THE RECALL BECAUSE THOSE PARTS ARE FAULTY AS WELL. I HAVE BEEN IN CONTACT WITH THE DEALERSHIP AND WAS TOLD THEY DO NOT HAVE THE PARTS YET AND WILL LET ME KNOW WHEN THEY ARE AVAILABLE. 2) IN NOVEMBER 2013 MY VEHICLE SMELLED OF GAS AND WAS MAKING ME AND MY CHILDREN SICK. I HAD IT CHECKED OUT AT THE DEALERSHIP AND IT WAS THE FUEL MODULE. THIS WAS COVERED BY A NTSB WARRANTY EXTENSION. 3) MY VEHICLE WILL INTERMITTENTLY SHUT OFF OR LOSE POWER STEERING. WHEN I TOOK IT INTO THE DEALERSHIP IN 2013 THEY TOLD ME THEY WOULD NOT TOUCH IT IF THEY COULD NOT REPLICATE THE PROBLEM. IT HAS NOT BEEN FIXED. 4) THIS ISSUE IS NOT MENTIONED IN ANY OF THE COMPLAINTS I HAVE READ HERE, BUT I HAVE SEEN OTHERS COMPLAIN ON THE INTERNET. BEGINNING IN JANUARY OF 2014 THERE IS A STRONG ODOR OF EXHAUST FUMES IN MY VEHICLE. MY PERSONAL MECHANIC SAID THERE IS A LEAK THAT IS GOING INTO THE CABIN. MY VEHICLE IS SLOW TO ACCELERATE AND FEELS SHAKY. THERE IS ALSO A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. I HAVE TO DRIVE WITH THE WINDOWS DOWN AT ALL TIMES. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE SINCE RIGHT AFTER I PURCHASED IT. I DO NOT HAVE A SECOND VEHICLE NOR THE MEANS TO BUY ONE. I RELY ON IT TO GET ME TO WORK AND TO TRANSPORT MY FAMILY. IT IS VERY DISAPPOINTING TO HAVE TO DEAL WITH THESE ISSUES OVER AND OVER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606174June 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED AFTER BEING SERVICED UNDER RECALL NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM) THE CONTACT STATED THAT THE VEHICLE CONTINUE TO CRANK AFTER THE ENGINE HAD STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606267June 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. ALSO, THE CONTACT INDICATED THAT AFTER THE IGNITION SWITCH WAS REPLACED DUE TO THE NHTSA RECALL CAMPAIGN NUMBER 14E021000 (ELECTRICAL) THE AIR BAG SENSOR LIGHT HAD ILLUMINATED AND THE HORN WOULD NOT OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606360June 26, 2014
STEERING
POWER STEERING LOST POWER WHILE DAUGHTER WAS PRACTICING PARALLEL PARKING (REPEATED TURN OF STEERING WHEEL). POWER STEERING CAME BACK ON AFTER IGNITION WAS TURNED OFF AND THEN TURNED BACK ON. HOWEVER, THE SAME THING HAPPENED AGAIN AFTER A WHILE UNDER THE SAME CIRCUMSTANCES (PRACTICING PARALLEL PARKING). THE PROBLEM DIDN'T OCCUR DURING REGULAR DRIVING, BUT AGAIN IN FEBRUARY AND THEN IN MARCH WHILE PRACTICING PARALLEL PARKING. A PRESS RELEASE FROM GENERAL MOTORS SAYS ALL SATURN IONS FROM 2004 ONWARDS ARE RECALLED FOR THIS ISSUE AND SOME 96 THOUSAND 2003 MODEL YEAR IONS HAVE BEEN GIVEN LIFETIME WARRANTY FOR THIS ISSUE BUT I AM TOLD MY VEHICLE ISN'T COVERED, EVEN THOUGH IT EXHIBITS THE SAME POWER LOSS TO THE STEERING AND HAS THE SAME POWER ASSIST MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605875June 25, 2014
STEERING
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10MPH, THE POWER STEERING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE APPROXIMATE MILEAGE AT THE TIME OF FAILURE WAS 102,300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605274June 25, 2014
ELECTRICAL SYSTEM, AIR BAGS
2005 SATURN ION. CONSUMER WRITES IN REGARDS TO THE IGNITION SWITCH RECALL AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE SHIFTER HAD TO BE REPLACED, BECAUSE THE CONSUMER WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605977June 25, 2014
ELECTRICAL SYSTEM:IGNITION
I RECEIVED A RECALL NOTICE FOR THE IGNITION SWITCH & IGNITION LOCK CYLINDER AND IGNITION KEY. CONTACTED THE LOCAL GMC DEALER AND THEY SAY THEY DON'T HAVE THE PARTS. IT'S BEEN ABOUT 3 MONTHS SINCE I CONTACTED THEM. THE GMC DEALER IS: BUICK GMC AT 361 N. SWITZER CANYON, FLAGSTAFF, AZ (PHONE 928-774-1472). LAST WEEK I RECEIVED A POST CARD FROM GMC SAYING THAT THEIR RECORDS INDICATED THAT I HAD NOT SERVICED THE CAR FOR THE RECALL NOTICE. THEY URGE ME TO TAKE CARE OF THE PROBLEMS. THE ISSUE IS THAT THE DEALER SAYS THEY DON'T HAVE THE PARTS. I HAVEN'T HAD ANY INCIDENTS THUS FAR WITH THE CAR. I RIDE THE PUBLIC BUS TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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